Portal Overviewv1

Client Interaction Portals

13 April 2023

The Client Interaction Portal is a feature rich hosted Web 2.0 platform that is used by Sales and Marketing professionals to support and maintain the relationships they have with their core customers.

DMi is a new trading division of Decisive Media Group - the owners of TelecomTV.com. Its mission is to bring innovative products that enable any organisation to harness the power of the internet, to support their business needs, at an affordable price.

Over the past 8 years Decisive Media have designed, developed and implemented multiple online products and services for some of the world’s leading technology companies.

These include HP, BT, IBM, Ericsson, Cisco, Siemens and Microsoft to name but a few

DMi provides “white labelled” solutions that have been created using this knowledge and experience.

About the company …

Delivering Account Based Marketing Results

Currently we have found that the general industry focus is on customer retention and development - driving growth in revenue and margin from existing relationships.

With this in mind, DMi presents this simple, effective customer service solution - the Client Interaction Portal (CIP)

Automatic communication to your customers: The CIP features a number of tools that automatically update using RSS, such as news and video feeds. The Portal comes with a content spider that indexes any of your web based content and feeds this in automatically to the CIP.

Better visibility of products and services: The CIP allows you to feature your products and services that are most relevant to each customer, preventing the information being buried inside your existing online presence.

ROI tracking on Customer Account Marketing Activities: The CIP has a comprehensive measurement engine that tracks every click made by every user. This means you can view, down to an individual basis, who is viewing what.

Defined Sales Reach: Through the intra-site messaging tool, the CIP targets your sales messages to your individual customers.

Retaining Customers: Retaining customers and achieving top marks through Supplier Performance Management schemes is a priority. By providing a bespoke website for the relationship between buyer and vendor, the CIP allows you to remain one step ahead of the competition.

Benefits of the Client Interaction Portal (CIP)

Simple to deploy: The process for installing additional customer portals can take as little as 5 days.

Personalized design: There are two options for designing your portal: either select one of the supplied templates or create your own template to fit your own designs.

Hosted by DMflex: DMi utilizes a global footprint of data centers that allows us to maintain a 99.97% uptime.

Scalable: The DMi Portal platform can scale from 1-1000 customer portals.

Latest technology: DMi’s R & D team is heavily connected with the global technology sector. It is by utilizing this knowledge that some of the latest technological developments (Web 3.0) can be incorporated into the CIP.

Global Footprint: The CIP can be served from one of our three data centers (Hong Kong, San Francisco or London). The CIP can also be made available in a number of languages including: French, Spanish, German, Italian.

Content Management: DMi’s sister company, Decisive Media Ltd, can supply a number of services and staff to support your Client Interaction Portal, from video and content creation, to day-to-day content management.

Advantages of the Client Interaction Portal (CIP)

Integrated into each CIP are the following key features:

• Video Library

• Document Library

• Secure content facility

• News Integration

• User Management System

• Events Management System

• Usage Reports

• TAG Cloud

• RSS Integration

• Full Commenting and Rating against content

• Group functionality

• Telephony and SMS enabled

• Managed Firewall, Hosting and Backup services

• Full click / tracking reports

• Central Management System

• Language Packs

• Updates

Features of the Client Interaction Portal (CIP)

Existing CIP Customers