Port Utilization Guide for Cisco Unified Intelligent Contact Management Enterprise & Hosted Release 8.5(1) February 2012 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0833
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Port Utilization Guide
for Cisco Unified Intelligent Contact Management
Enterprise & HostedRelease 8.5(1)
February 2012
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0833
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE.ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTEDWITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OFANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKETTHAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THESOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) aspart of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED"AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING,WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISINGFROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USETHIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Ciscotrademarks, go to http://www.cisco.com/go/trademarksCCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, andLearn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco,the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity,Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS,iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networkers, NetworkingAcademy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, andTransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Any Internet Protocol(IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in thedocument are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationshipbetween Cisco and any other company. (1110R)Copyright 2011 Cisco Systems, Inc. All rights reserved.
Cisco Unified ICM/IP Contact Center Port UtilizationThis document describes the ports used in Cisco Unified Intelligent Contact ManagementEnterprise software.
This document provides a list of the TCP and UDP ports used by Cisco Unified Contact Centerproducts. It provides extremely important information for configuring both Quality of Service(QoS) and Firewall/VPN solutions on a network when there is an Architecture for Voice, Videoand Integrated Data (AVVID) solution implemented.
This document is intended primarily for network administrators.
Port listing are presented in a table format. Where applicable formulas are used so that you cancalculate the ports beyond instance 0.
Warning: The information this document provides is based on default configurationsettings. If you are working in a live network, ensure that you understand the componentsinstalled and the associated ports in use.
This chapter contains the following topics:
• Port Utilization Table Column Definitions, page 3• Unified CCEPort Utilization , page 4• Cisco Agent Desktop (CAD) Port Utilization , page 13• Cisco Unified Contact Center Management Portal Port Utilization, page 16• Cisco Unified Expert Advisor Port Utilization, page 19• Cisco Unified CRM Connector, page 20• Cisco Voice Integration to Genesys Call Center, page 22
Port Utilization Table Column Definitions
The columns in the Port Utilization tables in this document describe the following:
• Server or Application Protocol:
Port Utilization Guide for Cisco Unified Intelligent Contact Management Enterprise & Hosted Release 8.5(1)
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Chapter 1
A value representing the Server or Application and where applicable the open or proprietaryapplication protocol.
• Server Protocol/Port:
An identifier for the TCP or UDP port that the Server or application is listening on, alongwith the IP address for incoming connection requests when acting as a server.
• Remote Protocol/Port:
The identifier for the TCP or UDP port that the remote service or application is listening on,along with the IP address for incoming connection requests when acting as the server.
• Remote Device:
The remote application or device making a connection to the server or service specified bythe protocol; or listening on the remote protocol/port.
Note: The source port the local application or service uses to connect to a remote device’sdestination port is not specified because it is always dynamically assigned by the OperatingSystem. In most cases, this port is assigned randomly above TCP/UDP 1024.
Unified CCEPort Utilization
For Product Revisions: ICM 7.5(1), CTI OS 7.5(1), Support Tools 2.1(0)
Some port definitions use a formula, for example:
TCP 40007 + (Instance Number * 40)
In the formula above, for instance 0, the port is 40007, for instance 1 the port is 40047, forinstance 2 the port is 40087, etc.
Table 1: Unified CCE Port Utilization
NotesRemote DeviceRemote
Protocol/Port
Server Protocol/PortServer or Application
Protocol
Private Network at theCentral Controller site
Router (Side A)(MDS)
Private Low:Router (Side B)(MDS)
• TCP 41004 + (InstanceNumber * 40) Note: UDP Ports are not
used if QoS is enabled onthe Router private interface.
Private Medium:
• TCP 41016 + (InstanceNumber * 40)
Private High:
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Chapter 1: Cisco Unified ICM/IP Contact Center Port Utilization
Unified CCEPort Utilization
NotesRemote DeviceRemote
Protocol/Port
Server Protocol/PortServer or Application
Protocol
• TCP 41005 + (InstanceNumber * 40)
State Xfer for CIC:
• TCP 41022 + (InstanceNumber * 40)
State Xfer for CLGR:
• TCP 41021 + (InstanceNumber * 40)
State Xfer for HLGR:
• TCP 41032 + (InstanceNumber * 40)
State Xfer for RTR:
• TCP 41020 + (InstanceNumber * 40)
UDP 39500 - 39999
MDS Process ClientMDS Process PortRouter (Side B)(MDS)
TCP 41000
MDS Process Client(synchronized)
MDS State Transfer Port
TCP 41001
Router (Side B)(MDS)
Public Network(Test-Other-Side)
ICM PG (Side A)(pgagent)
TCP 43006 + (InstanceNumber * 40)
ICM PG (Side B)(pgagent)
MDS Process ClientMDS Process PortICM PG (Side B)(MDS)
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Chapter 1: Cisco Unified ICM/IP Contact Center Port Utilization
Cisco Agent Desktop (CAD) Port Utilization
NotesRemote DeviceRemote
Protocol/Port
Server Protocol/PortServer or
Application Protocol
Phone MACAddress Lookup
Unified CMTCP 80DynamicAXL (SOAP)
Cisco Desktop Recording Server
OmniOrbUsePort(Server)
Cisco Agent Desktop
Cisco Supervisor Desktop
TCP 59005Primary Server
Cisco Desktop Base Services
Cisco Supervisor DesktopTCP 59027IP Discovery
Cisco Desktop Base Services
TCP 59027VPN Server Port
Cisco Agent DesktopUDP 59500 - 59700RTP
Cisco Desktop VoIP MonitorServer
Port Range Start(client)
59500
Port Range End(client)
59700
RP Server
59005Primary Server
59027VPN Server port
Client59014To client port
Client59016From client port
Cisco Unified Contact Center Management Portal Port Utilization
Cisco Unified Contact Center Management Portal Port Utilization for Product Revision 7.5(1)
Table 3: Cisco Unified Contact Center Management Portal Port Utilization
NotesRemote DeviceRemote Protocol/PortServer Protocol/PortServer or Application
Protocol
Browser
Standard HTTP WebClient Connection
CCMP Web ServerA/B
TCP 80HTTP
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Chapter 1: Cisco Unified ICM/IP Contact Center Port Utilization
Cisco Unified Contact Center Management Portal Port Utilization
NotesRemote DeviceRemote Protocol/PortServer Protocol/PortServer or Application
Protocol
SSL Web ClientConnection
CCMP Web ServerA/B
TCP 443HTTPS
CCMP Web/Application Server A
Standard SQLConnection
CCMP DB Server A/BTCP 1433SQL
Used to read ADaccount information forsupervisor provisioning
Domain ControllerUDP 389TCP 389LDAP
CCMP Web/Application Server B
Standard SQLConnection
CCMP DB Server A/BTCP 1433SQL
Used to read ADaccount information forsupervisor provisioning
Domain ControllerUDP 389TCP 389LDAP
CCMP Database Server A
For SQL ReplicationCCMP DB Server BTCP 1433SQL
For import ofCCE/CCH dimensiondata
CCE/CCHAdministration andData Server Side A
TCP 1433
For import ofCCE/CCH dimensiondata
CCE/CCHAdministration andData Server Side B
TCP 1433
For Provisioningactivities from CCMP.
CCE/CCHAdministration & DataServer Side A
TCP 2099
TCP 3333
TCP 2099ConAPI
This port may beconfigured differentlyin the CCMPConfiguration Managertool.
For Provisioningactivities from CCMP.
CCE/CCHAdministration & DataServer Side B
TCP 2098
TCP 3334
TCP 2098ConAPI
This port may beconfigured differentlyin the CCMPConfiguration Managertool
HTTP connection usedfor AXL provisioningrequests
Unified CMTCP 80HTTP
HTTP connection usedfor AXL provisioningrequests
Unified CMTCP 443HTTPS
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Chapter 1: Cisco Unified ICM/IP Contact Center Port Utilization
Cisco Unified Contact Center Management Portal Port Utilization
NotesRemote DeviceRemote Protocol/PortServer Protocol/PortServer or Application
Protocol
For the CCMP AuditArchive Job
CCMP DB Sever BTCP TCP 1024-5000TCP 135*MSDTC
For CVP File UploadFile Replication
TCP 445UDP 445SMB over IP
CCMP Database Server B
For SQL ReplicationCCMP DB Server ATCP 1433SQL
For import ofCCE/CCH dimensiondata
CCE/CCHAdminstration & DataSever Side A
TCP 1433
For import ofCCE/CCH dimensiondata
CCE/CCHAdminstration & DataSever Side B
TCP 1433
For Provisioningactivities from CCMP.
CCE/CCHAdminstration & DataSever Side A
TCP 2099
TCP 3333
TCP 2099ConAPI
This port may beconfigured differentlyin the CCMPConfiguration Managertool.
For Provisioningactivities from CCMP.
CCE/CCHAdminstration & DataSever Side B
TCP 2098
TCP 3334
TCP 2098ConAPI
This port may beconfigured differentlyin the CCMPConfiguration Managertool.
HTTP connection usedfor AXL provisioningrequests
Unified CM(x)TCP 80HTTP
HTTP connection usedfor AXL provisioningrequests
Unified CM(x)TCP 443HTTPS
For the CCMP AuditArchive Job
CCMP DB Sever ATCP TCP 1024-5000TCP 135*MSDTC
For CVP File UploadFile Replication
TCP 445UDP 445SMB over IP
Cisco Unified Administration & Data Server Side A
For Provisioningactivities from CCMP.
CCMP DB Server ATCP 2099TCP 2099
TCP 3333
ConAPI
This port may beconfigured differentlyin the CCMPConfiguration Managertool.
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Chapter 1: Cisco Unified ICM/IP Contact Center Port Utilization
Cisco Unified Contact Center Management Portal Port Utilization
NotesRemote DeviceRemote Protocol/PortServer Protocol/PortServer or Application
Protocol
Ping Port for ConAPIservices
Adminstration & DataServer A
UDP 9000CmsNode
Cisco Unified Administration & Data Server Side B
For Provisioningactivities from CCMP.
CCMP DB Sever SideA
TCP 2099TCP 2099
TCP 3333
ConAPI
This port may beconfigured differentlyin the CCMPConfiguration Managertool.
Ping Port for ConAPIservices
Adminstration & DataServer Side B
UDP 9000CmsNode
These assume all server names are either TCP/IP addresses or DNS names (hence no NETBIOSport requirements).
Ports are also required to access all Unified Contact Center Management Portal servers forsupport reasons (either pcAnywhere or Terminal Services).
Note: This list does not include standard Windows ports such as DNS and Kerberos.
* MSDTC response ports by default use a dynamically allocated port in the range of 1024 to5000. This range may be configured by adding the following registry values at theHKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\Internet location (which must be created).
• Ports (REG_MULTI_SZ) - specify one port range per line e.g. 3000-3005
• PortsInternetAvailable (REG_SZ) - always set this to "Y" (don't include the quotes)
• UseInternetPorts (REG_SZ) - always set this to "Y" (don't include the quotes)
Cisco Unified Expert Advisor Port Utilization
The following table shows which UDP and TCP ports are used by the Cisco Unified ExpertAdvisor OAMP (Operations Console) Server, Runtime Servers and Reporting Server123.
Note: In most cases (marked with an asterisk) the port numbers are configurable , so what isshown here represents the defaults which are in effect when the system is installed.
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Chapter 1: Cisco Unified ICM/IP Contact Center Port Utilization
Cisco Unified Expert Advisor Port Utilization
Table 4: Cisco Unified Expert Advisor Port Utilization
NotesRemote DeviceRemote
Protocol/Port
Server
Protocol/Port
Server or
Application
Protocol
Operations Console secureport.
TCP 443HTTPS
Operations Consolenon-secure port.
TCP 80HTTP
ActiveMQ message brokerconnections to Cisco
Cisco Unified Expert AdvisorRuntime Server and Cisco
TCP 6666OpenWire
Unified Expert AdvisorOperations Console.
Unified Expert AdvisorReporting Server
ActiveMQ message brokerconnections to Cisco
Cisco Unified Expert AdvisorRuntime Server
TCP 61615OpenWire
Unified Expert AdvisorOperations Console.
SIP secure communication.Cisco Unified Presence, UnifiedCVP, and Cisco UnifiedCommunications Manager
TCP 5061 *TCP 5061 *SIP over TLS
SIP non-securecommunication.
Cisco Unified Presence, UnifiedCVP, and Cisco UnifiedCommunications Manager
UDP/TCP 5060 *UDP/TCP 5060 *SIP
Cisco Unified ExpertAdvisor to Unified ICMCommunication.
ACMI (Gateway) PIMTCP 42067ACMI
Note: IM is performed overthe SIP connection between
IM
Cisco Unified ExpertAdvisor Runtime and CisoUnified Presence. See SIPentries above.
Note:
• * denotes that port is user configurable. Port listed is the default port.
• OpenWire specification is available at http://activemq.apache.org/openwire-version-2-specification.html.
Cisco Unified CRM Connector
For Product Revision 1.0(1)
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Chapter 1: Cisco Unified ICM/IP Contact Center Port Utilization