Polycom IP 331 VVX 400 & 500

1FGDLA/SALT Presentation , August 18, 2011

POLYCOM IP 331 VVX 400 & 500

D51 Training

District Phone Replacement Status Report

Placing and Provisioning over 2,500 Phones.

The Staging Process – a Four Tiered Approach Stage 1 – Install POE Switches (not Edgar Allan) Stage 2 – (Crew 1) – Unbox and Place all Units Stage 3 – (Crew 2) – Power Up – Connect all Units to

POE Stage 4 – (Crew 3) – Install Replacements Headsets

– Retrieve Retired Tadiran Equipment

The Juggling Act Includes:Vendor delays, Short Summer, Deployment of 4k+ PCs, and working around summer building maintenance

The Results – Magic

Phone Replacement Timeline

Stage 4Crew 3

Stage 3Crew 2

Stage 2Crew 1

Stage 1Network Engineer

Installation of Extra POE

Switches in Buildings:

To Complete By:

July 15, 2014

Unbox , Assemble,

Place, Phones

To Complete By:

July 25, 2014

Power Up and Connect

Fill in Holes

To Complete By:

August 2014

Install Headsets and Retrieve Old

Hardware

To Complete By:

August 22, 2014

Go Live Date – August 18th, 2014

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Training Event 1Secretarial In-Service

July 14th

Training Event 212 month Admin /StaffJuly 22nd (4 –sessions)

Training Event 3Nurse/Health In-Service

August 1st

Add Tab to Browser

Create an onjive.com account

Polycom VVX 400

What will be covered?

1. Line Buttons (Quick Directory)2. Call Transfer3. Messages4. Hold Button5. Muting Calls 6. Speaker Phone7. Headset Button8. Selection Screen9. Home Button10.Speed dial11. Message Indicator12.Phone Speaker

Polycom VVX 400

Additional Training References 1. Setting up voicemail

Line Buttons Quick Directory

Polycom VVX 400

Call Transfer Button

Polycom VVX 400

Call Parking

Polycom VVX 500

Parking Lot

To Park1. Press Transfer2. Do a warm transfer to *37. (Do not blind transfer)3. The system will notify you where the call will be parked.4. Complete the transfer.

To Pickup5. From any phone dial *37+[parking spot number]

Messages Button

Polycom VVX 400

Hold Button

Polycom VVX 400

Mute Button

Polycom VVX 400

Speaker Phone

Polycom VVX 400

Headset Button

Polycom VVX 400

Selection Screen Navigation Button

Polycom VVX 400

Home Button

Polycom VVX 400

Speed Dial

Polycom VVX 400

Message Waiting Indicator

400

Phone Speaker

Polycom VVX 400

Polycom VVX400 Reference Materials

Quick User Guide• http

://support.polycom.com/global/documents/support/user/products/voice/VVX400_QuickUserGuide_UCS_4_1_4.pdf

Video Reference• http://link.brightcove.com/services/player/bcpid21657826

24001?bckey=AQ~~,AAAB-EKwxDE~,eUqC9XUeBpgOVq7njdcf-el7SjDooRl_&bctid=3427329506001

Polycom VVX 400

More About Voice Mail Messages and Other Cool Stuff

• The Initial Password for Accessing Your Voice Mail is: 0000

• Optionally – Voice Mail May be Sent to Email.

• A cool function • Note – deleting email does not delete message on phone.

• Soft FAX

• External Versus – Internal Numbers

• Dialing Outside Requires no Leading 9

Polycom VVX 500

What will be covered?

1. Touchscreen Display2. Display Screens3. Answering Phone Calls4. Putting Calls on Hold5. How Many Calls can be Handled6. Call Transfers7. Transferring to Voicemail8. Creating Conference Calls (3)9. Favorites10. Checking Call History11. Adjusting the Volume12. Configuring Ring Tones13. Call Parking14. Adding New Contacts

Polycom VVX 500

Additional Training References 1. Setting up voicemail

Touchscreen Display

Polycom VVX 500

Navigating the Touch Screen Display

Polycom VVX 500

Four Main Displays

1. Home Screen2. Active Screen3. Call Screen4. Line Screen

Polycom VVX 500

Home Screen Display

Polycom VVX 500

Active Screen Display

Polycom VVX 500

Call Screen Display

Polycom VVX 500

Lines Screen Display

Polycom VVX 500

Calls View – Incoming and Active

Polycom VVX 500

Soft Keys – In Lines View

Polycom VVX 500

Transfer Call

Polycom VVX 500

Multiple Calls (12 Possible)

Polycom VVX 500

Conference Call (3-Way Call)

Polycom VVX 500

Conference Call – Adding a Held Call

Polycom VVX 500

Favorites

Polycom VVX 500

Call History

Polycom VVX 500

Change Volume

Polycom VVX 500

Change or Configure Ring Tone

Polycom VVX 500

Special Caller Ring Tone

Polycom VVX 500

Call Parking

Polycom VVX 500

Parking Lot

To Park1. Do a warm transfer to *37. (Do not blind transfer)2. The system will notify you where the call will be parked.3. Complete the transfer.

To Pickup4. From any phone dial *37+[parking spot number]

Entering Caller Data into Phone

Polycom VVX 500

Polycom VVX 500 Reference Material

Video Referencehttp://media.polycom.com/global/videos/vvx500-interactive-tutorial/index.html

Quick User Guide http://www.accesspointinc.com/pdf/VVX_500_600_Quick_User-Guide.pdf

Polycom VVX 500

Polycom IP 331

Placing a Call

• Use Softkey and enter number

• Enter Number and press Dial Button

• Or – press the Speaker Phone Key

Up Scroll KeyShows Speed Dial

Down Scroll KeyShows Received Calls

Right Scroll Key

Shows Placed Call List

Left Scroll KeyTo Move Back to Previous Screen

Hold Button

Resume ButtonTo Resume a

Call From Hold

Call TransferTransfer Soft Key

Do Not DisturbTransfer Soft Key

Adding Contacts

Using Voicemail

SoundPoint IP 331

http://forms.polycom.com/www/tools/tutorials/soundpointip330.html

If Time Permits

Auto Attendants and Whatnots?