No vember 1-13,2014 N=500 Current or Retired Feder al Employees Margin of Error : +/- 4.4% 141103 NA TIONAL POLL: FE DERAL EMPLOYEE HEALTH BENEFITS
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November 1-13, 2014
N=500Current or Retired Federal Employees
Margin of Error: +/- 4.4%
141103
NATIONAL POLL:
FEDERAL EMPLOYEE
HEALTH BENEFITS
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FEHB participants highly satisfied with the coverage,number of choices, and value they receive...animpressive feat for such a large program.
39%34% 32%
45% 46%42%
14% 17%
22%
1% 3% 4%0% 0% 0%
Total Total Total
How satisfied are you with your
health care coverage under the
Federal Employees Health Benefits
FEHB) program?
How satisfied are you with the
number of health plan choices
you are offered in the FEHB
program?
How satisfied are you with the
overall value of your health plan in
the FEHB program?
Extremely
Satisfied
NotAt All
Satisfied
Not Very
Satisfied
Very
Satisfied
Somewhat
Satisfied
98%
} } }
97%96%
2
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Satisfaction with overall health care coverage within FEHBprogram. (By collection methodology, employment status,and health care decision making role)
Overall, how satisfied are you with your health care coverage under the
Federal Employees Health Benefits FEHB) program?
Federal Employees Employment Status DecisionMaking Role
Insider Rank
And File Current Retired Sole Shared
Extremely Satisfied 22% 44% 40% 37% 44% 28%
Very Satisfied 54% 42% 47% 38% 42% 52%
Somewhat Satisfied 23% 12% 12% 24% 12% 19%
Not Very Satisfied 0% 2% 1% 2% 1% 1%
Not At All Satisfied 0% 0% 0% 0% 0% 1%
3
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Satisfaction with overall health care coverage within FEHBprogram. (By gender, age, ethnicity and region)
Overall, how satisfied are you with your health care coverage under the
Federal Employees Health Benefits FEHB) program?
Gender Age Ethnicity Region
Male Fem. 18-34 35-50 51-68 White Hisp. Afr.Am. NE MW South West
ExtremelySatisfied
40% 39% 52% 37% 30% 37% 69% 43% 42% 36% 38% 40%
VerySatisfied
44% 46% 40% 51% 45% 47% 24% 42% 43% 49% 46% 42%
SomewhatSatisfied 14% 14% 8% 9% 23% 15% 7% 10% 15% 12% 14% 16%
Not VerySatisfied
1% 1% 1% 3% 1% 1% 0% 3% 1% 3% 1% 1%
Not At AllSatisfied
0% 0% 1% 0% 0% 0% 0% 2% 0% 0% 0% 1%
4
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Satisfaction with overall health care coverage within FEHBprogram. (By insurance provider and insurance plan type)
Overall, how satisfied are you with your health care coverage under the
Federal Employees Health Benefits FEHB) program?
Insurer Insurance Plan
Aetna APWU
Blue
Cross GEHA Other HMO PPO
Fee for
Service CDHP
Extremely Satisfied 40% 52% 36% 37% 38% 50% 34% 21% 32%
Very Satisfied 51% 39% 44% 49% 46% 41% 48% 50% 52%
Somewhat Satisfied 7% 8% 18% 14% 14% 9% 16% 25% 12%
Not Very Satisfied 1% 0% 2% 0% 2% 0% 2% 4% 4%
Not At All Satisfied 0% 0% 0% 0% 1% 0% 0% 0% 0%
5
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Satisfaction with the number of health plan optionswithin FEHB program. (By collection methodology,employment status, and health care decision making role)
How satisfied are you with the number of health plan choices you are offered
in the FEHB program?
FederalEmployees EmploymentStatus DecisionMaking Role
Insider Rank
And File Current Retired Sole Shared
Extremely Satisfied 23% 36% 35% 30% 37% 26%
Very Satisfied 46% 47% 47% 43% 48% 44%
Somewhat Satisfied 27% 15% 16% 22% 13% 25%
Not Very Satisfied 4% 2% 2% 5% 2% 5%
Not At All Satisfied 0% 0% 0% 0% 0% 1%
6
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Satisfaction with the number of health plan optionswithin FEHB program. (By gender, age, ethnicity andregion)
How satisfied are you with the number of health plan choices you are offered
in the FEHB program?
Gender Age Ethnicity Region
Male Fem. 18-34 35-50 51-68 White Hisp. Afr.Am. NE MW South West
ExtremelySatisfied
33% 34% 41% 38% 25% 32% 50% 40% 36% 34% 32% 35%
VerySatisfied
46% 48% 47% 49% 45% 48% 40% 42% 39% 47% 49% 48%
Somewhat
Satisfied 19% 15% 10% 11% 27% 18% 10% 12% 21% 18% 17% 14%
Not VerySatisfied
2% 3% 2% 2% 3% 2% 0% 5% 4% 1% 2% 3%
Not At AllSatisfied
0% 0% 1% 0% 0% 0% 0% 2% 0% 0% 0% 1%
7
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Satisfaction with the number of health plan optionswithin FEHB program. (By insurance provider andinsurance plan type)
How satisfied are you with the number of health plan choices you are offered
in the FEHB program?
Insurer Insurance Plan
Aetna APWU
Blue
Cross GEHA Other HMO PPO
Fee for
Service CDHP
Extremely Satisfied 33% 36% 34% 34% 32% 39% 31% 29% 28%
Very Satisfied 51% 56% 45% 31% 46% 45% 47% 50% 56%
Somewhat Satisfied 15% 8% 18% 31% 18% 14% 19% 17% 12%
Not Very Satisfied 1% 0% 3% 3% 3% 2% 3% 4% 4%
Not At All Satisfied 0% 0% 0% 0% 1% 0% 0% 0% 0%
8
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Satisfaction with overall health plan value within FEHBprogram. (By collection methodology, employment status,and health care decision making role)
10
How satisfied are you with the overall value of your health plan in the
FEHB program?
FederalEmployees EmploymentStatus DecisionMaking Role
Insider Rank
And File Current Retired Sole Shared
Extremely Satisfied 19% 35% 33% 26% 37% 20%
Very Satisfied 51% 40% 44% 37% 40% 46%
Somewhat Satisfied 25% 21% 20% 30% 20% 27%
Not Very Satisfied 5% 4% 3% 8% 3% 7%
Not At All Satisfied 0% 0% 0% 0% 0% 0%
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Satisfaction with overall health plan value within FEHBprogram. (By gender, age, ethnicity and region)
How satisfied are you with the overall value of your health plan in the
FEHB program?
Gender Age Ethnicity Region
Male Fem. 18-34 35-50 51-68 White Hisp. Afr.Am. NE MW South West
ExtremelySatisfied
32% 31% 42% 31% 24% 27% 64% 42% 36% 31% 30% 32%
VerySatisfied
42% 42% 38% 47% 42% 47% 21% 30% 35% 46% 44% 42%
Somewhat
Satisfied 21% 23% 18% 18% 28% 23% 12% 22% 24% 19% 23% 21%
Not VerySatisfied
4% 3% 2% 4% 6% 3% 2% 7% 4% 4% 4% 5%
Not At AllSatisfied
0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
10
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Satisfaction with overall health plan value within FEHBprogram. (By insurance provider and insurance plan type)
How satisfied are you with the overall value of your health plan in the
FEHB program?
Insurer Insurance Plan
Aetna APWU
Blue
Cross GEHA Other HMO PPO
Fee for
Service CDHP
Extremely Satisfied 31% 46% 30% 31% 29% 41% 28% 21% 20%
Very Satisfied 51% 31% 41% 37% 46% 42% 41% 50% 44%
Somewhat Satisfied 16% 23% 24% 29% 20% 14% 26% 21% 36%
Not Very Satisfied 1% 0% 5% 3% 6% 3% 5% 8% 0%
Not At All Satisfied 0% 0% 0% 0% 0% 0% 0% 0% 0%
11
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