Police alarm response

8/12/2019 Police alarm response

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Security Classification: NOT PROTECTIVELY MARKEDDisclosable under FOIA 2000: YesAuthor: Ken Meanwell Force / Organisation: ACPO CPI Ltd

Date Created: 1stJanuary 201 Telephone: 01!22 !!"##

Ass$%&at&$n $' C(&e' P$l&%e O''&%er $' En)land*+ales , N$rt(ern Ireland

P$l&%e Res-$nse t$.e%ur&ty .yste/s

.tatus This li!ing" docu#ent is published by the SecuritySyste#s $or%ing group &ithin the 'eneral (olicing)usiness Area and re!ie&ed on a regular basis* a&n)3een re&ewed t(&s d$%u/ent &s e''e%t&e 'r$/ 1st

January 201 It is disclosable under the Freedo# ofInfor#ation Act 2000+ has been registered and audited in

line &ith AC(O re,uire#ents -Appendi. and is sub1ectto Copyright*

I/-le/entat&$nDate

Re&ew Date

1 of 61

st3anuar 204

5ot #ore than one year


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C O N T E N T . P A 4 E

.ECTION(age 5o*

(reface 4

'uidance+ Ad!ice and (rocedures 4 6 7

Operational Tactics 7 6 8

9earning e,uire#ents 8 6 0

Appendices 6 ;e,uire#ents for Security Syste# Ser!ices?*

*2 To enable a security syste# to be recognised &ithin the AC(Oe,uire#ents for Security Syste#s it #ust co#ply &ith the AC(O (olicy

on (olice esponse to Security Syste#s and a recognised standard orcode of practice controlling #anufacture+ installation+ #aintenance andoperation* Such standards #ust be in the public do#ain and not beproduct based*

*4The installation and ser!ices pro!ided by the installing co#pany and anAlar# ecei!ing Centre -AC / #onitoring / trac%ing centre -e*g* C+SOC+ shall be certified by a @nited ingdo# Accreditation Ser!ice-@AS accredited certification body in accordance &ith the pro!isions ofthe AC(O e,uire#ents for Security Syste#s*

*BAdditional operational restrictions by indi!idual forces are outlined &ithin

A--end&: Aof this policy*

28 45IDANCE* ADVICE AND PROCED5RE.

2* Ty-e A ; Re/$te .&)nall&n) .yste/s82** Syste#s ter#inating at a recognised AC+ e#ote ideo esponse

Centre -C for CCT and Syste# Operating Centre -SOC for !ehicletrac%ing* All centres #ust confor# to )S ;8


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2*2* @5s &ill not be issued to security syste#s &hich operate outsideprocedures identified at Section 2 and Type A re,uire#ents*

288 LI.T O9 COMPLIANT COMPANIE. IN.TALLIN4 TYPE A .EC5RITY.Y.TEM.

2*4* To identify co#panies confor#ing to this (olicy it is necessary for each

(olice Force to hold a list of policy co#pliant co#panies* Inclusion onthe list does not a#ount to confir#ation that the co#pany or its &or%has been inspected by the (olice* Only co#panies so listed #ay install+#aintain and/or #onitor Type A syste#s in the particular (olice area*$here a co#pany loses police recognition under this policy+ its e.istingcusto#ers &ill ha!e 4 #onths in &hich to #a%e alternati!e#aintenance/#onitoring arrange#ents*

2*4*2 Co#panies applying for inclusion on the abo!e list #ust do so usingA--end&:


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2*0*2 Definition For the purpose of this policy+ a false alar# is an alar# call-(A J Intruder &hich &ould nor#ally be passed to the police and hasn$tresulted fro#:a A cri#inal attac%+ or atte#pts at such+ on the protected pre#ises+

the alar# e,uip#ent or the line carrying the alar# signal*b Actions by the e#ergency ser!ices in the e.ecution of their duty*c A call e#anating fro# a personal attac%/lone &or%er/GDA CCT

syste# #ade &ith good intent*d e,uests #ade by Cs for police to attend sightings of

indi!idual-s seen on protected pre#ises &here no cri#inalacti!ity+ atte#pt/intent is in progress+ &ill be considered as ci!iltrespass and such calls &ould be classified as false*

e Acti!ation of detectors &ithout apparent da#age or entry to thepre#ises and line faults &ill be considered as a false alar# unlesspro!ed other&ise*

28118 ADMINI.TRATIVE CAR4E.

2** =ach application for a @5 both Intruder and (A is sub1ect to anad#inistration fee payable by the syste# user* The @5 fee is KB4*B8plus AT* Acceptable #ethods of pay#ent -&hich #ay include )ACSand fee are identified &ithin Appendi. A and the ceiling &ill be re!ie&edby AC(O e!ery year* The current policy on charging is set out inAppendi. =* @5s for !ehicle trac%ing and lone &or%er ser!ices are dealt&ith in Appendices @ J of this policy*

2**2 For intruder+ (A and CCT syste#s the installation/#aintenanceco#pany &ill if re,uested satisfy an in!oice fro# the police for the

pay#ent of the @5 ad#inistration fee on behalf of the syste# user&ho shall al&ays re#ain responsible for the fee* The fee shall be thea#ount set out in the current edition of the AC(O policy*

2**4 If the co#pany satisfies an in!oice referred to in 2**2+ then the policeand the co#pany agree that this shall not constitute or i#ply anypartnership+ 1oint !enture+ agency+ fiduciary or other relationshipbet&een either the co#pany and the syste# user or the co#pany andthe police*

2**B The fees for !ehicle trac%ing and lone &or%er ser!ices &ill be re!ie&edby AC(O e!ery year and #ay be different fro# the intruder+ (A andCCT syste# @5

2812 MEMORAND5M O9 5NDER.TANDIN4

2*2* For non6co#pliance or poor perfor#ance by a co#pliant co#pany orAC/C+ the procedure set out in the Ge#orandu# of @nderstandingshould be i#ple#ented before suspension of @5s* -Appendi. 3*

OPERATIONAL TACTIC.

81 POLICE ATTENDANCE ; Ty-e A .e%ur&ty .yste/s4** For Type Asecurity syste#s there are t&o le!els of police response*

LEVEL 1 ? I//ed&ate@5r)ent@Pr&$r&ty


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It should be noted that police response is ulti#ately deter#ined by thenature of de#and+ priorities and resources &hich e.ist at the ti#e are,uest for police response is recei!ed*

LEVEL ? +&t(drawn5o (olice attendance+ %eyholder response only*

4**2 The police ser!ice has adopted a policy on the use of confir#ed alar#

technology as part of the effort to reduce false calls*

4**4 All ne& Intruder and (A applications &ill only ,ualify for a @5 andpolice response if installed to the current re,uired standard -(D7772sche#e for application of =uropean Standards for intruder and hold upalar# syste#s*

4**B Intruder alar# syste#s -IAS issued &ith a @5 &ill recei!e 9==9 response until three false calls ha!e been recei!ed in a rolling 2 #onthperiod*

4**; Follo&ing t&o false calls in 2 #onths the custo#er &ill be ad!ised in&riting+ &ith a copy being for&arded to the #aintaining alar#co#pany+ infor#ing the# of the situation and reco##ending urgentre#edial action*

4**7 Follo&ing three false calls in 2 #onths 9==9 4 &ill apply and policeresponse &ill be &ithdra&n+ not less than B days fro# the date of the$ithdra&al letter* The custo#er &ill be ad!ised in &riting &ith a copy tothe #aintaining co#pany+ &ho &ill be re,uired to instruct the AC/Cnot to pass alar# #essages to the police*

4**< (A/old @p alar# syste#s issued &ith a @5 &ill recei!e 9==9

response until t&o false calls ha!e been recei!ed in a rolling 2 #onthperiod*

4**E Follo&ing the first false call the custo#er #ay be ad!ised in &riting+ &itha copy being for&arded to the #aintaining alar# co#pany infor#ingthe# of the situation and reco##ending urgent re#edial action*

4**8 Follo&ing t&o false calls in 2 #onths 9==9 4 &ill apply and policeresponse &ill be &ithdra&n not less than B days fro# the date of&ithdra&al letter* The custo#er &ill be ad!ised in &riting &ith a copy tothe #aintaining co#pany &ho &ill be re,uired to instruct the AC/Cnot to pass alar# #essages to the police*

4**0 Follo&ing &ithdra&al of response+ the follo&ing conditions &ill apply inorder to reinstate police response:-i @nconfir#ed intruder and (A syste#s &ill need to be upgraded to

a confir#ed DD2B4:200B or )SE2B4:200 syste# &ith effectfro# st3une 202 -all syste#s installed prior to DD2B4 2002 aredesignated unconfir#ed*

Reinstatement of police response may be achieved, without a 90 Daydelay, following compliance with the above. Where a system has beenupgraded, a copy of the NS !ompliance" SS#$ !onformity certificatewill be re%uired by the police.

-ii Confir#ed DD2B4 -2002 / 200B or )SE2B4:200 syste#s &ill

re,uire the cause of the false alar#s identified+ re#edial ta%en+or ha!e an additional for# of confir#ation added and a period of80 days free of false calls -supported by e!idence fro# thesecurity co#pany*


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9$r 'urt(er &n'$r/at&$n see A--end&: 9 ?Anne:e C

The Security Co#pany should action apply for reinstate#ent of responseusing A--end&: 9 ? Anne:e A8 Intruder@Anne:e < $ld 5- alar/

4** Should the le!el of false calls result in the restoration of response beingdelayed for #ore than 7 #onths+ the @5 &ill be deleted and theoccupier and the security co#pany ad!ised in &riting* If the @5 is for a

co#bined syste#+ only the ele#ent of the @5 at le!el 4 &ill be deleted*

4**2 AC(O &ill consult &ith representati!es of rele!ant organisations to assistin the #onitoring of the effect of confir#ed technology and to #a%eapplicable reco##endations to update the policy and/or rele!ant codesof practice*

4*2 CCTV .yste/s4*2* To enable re#ote detector acti!ated CCT syste#s to gain a @5 for

police response+ syste#s are to be installed to the standards andre,uire#ents specified in A--end&: R*

4*4 Pers$nal atta% alar/s 6PA7 @ $ld 5- Alar/s4*4* A deliberately operated de!ice+ %no&n as a (A+ #ay be operated to

su##on urgent police assistance &hen a person is threatened &ithi##ediate personal !iolence or cri#inal act* If the de!ice is portable it&ill not re,uire any additional infor#ation concerning its location+ otherthan the address of the pre#ises* These de!ices #ust not be used tosu##on assistance in circu#stances other than this* Gisuse to su##onpolice attendance to non6attac% incidents #ay result in 9==9 4response*

4*4*2 Installation and reinstate#ent of (A"s #ust co#ply &ith the Ten (oint(lan as specified in A--end&: T*

4*4*4 For restoration of (A"s &hich ha!e lost response+ confir#ation is#andatory* Security Co#panies should apply for reinstate#ent usingAppendi. F Anne.e )*

4*4*B $here #andatory confir#ation is re,uired+ it &ill re#ain in force for thelife of that syste#*

4*4*; In a syste# &ith both (A and intruder syste#+ the re#ote signal shalldifferentiate bet&een the t&o types*

4*4*7 (A syste#s confor#ing to section 4*4 &ill attract 9==9 response*$here the threshold for &ithdra&al of police response is reached the&ithdra&al &ill apply to the facility -intruder or (A &hich has reachedthe threshold* That part to &hich response has not been &ithdra&ncontinues to recei!e response until it reaches the &ithdra&al thresholdin its o&n right* (olice response is then &ithdra&n+ but &ill count fro#the original &ithdra&al date so that application for restoration applies toboth parts of the syste# at the sa#e ti#e*

8B POLICE ATTENDANCE6 Ty-e < .e%ur&ty .yste/s4*B* The electronic security industry has seen an increase in the a!ailability

of Type ) alar#s -portable personal attac% and CCT syste#s* Theseare being sold and bought &ith the e.pectation of pro#pt police

attendance* AC(O+ &hilst not &ishing to preclude the ability to pro!idea pro#pt response to cri#es in action+ obser!e that the de!elop#ent ofthis technology #ight if unchec%ed lead to significant additional


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de#ands and higher e.pectations of police attendance than &ould beappropriate*

4*B*2 To obtain police attendance+ Type ) syste#s &ill re,uire so#e additionalindication fro# a person at the scene that a cri#inal offence is inprogress &hich indicates that police response is re,uired* This &illre,uire hu#an inter!ention such as #e#ber of public+ o&ner or agent!isiting+ or !ie&ing the pre#ises* The addition of electronic #eans to

pro!ide confir#ation &ill not pro#ote such syste#s to Type A or achie!epolice response*

4*B*4 There is no guarantee of police response to Type ) syste#s* Type )calls should be passed to the police by public telephone lines or 888 asappropriate* The le!el of police response &ill depend on the ,uality ofthe infor#ation recei!ed*

4*B*B Auto#atic dialling e,uip#ent /ust n$tbe progra##ed to call policetelephone nu#bers*

4*B*; Calls recei!ed fro# non6co#pliant ACs/Cs and calls fro# co#pliant

ACs/Cs &ithout a !alid @5 w&ll n$trecei!e a police responseunless circu#stances outlined in 4*B*2 and 4*B*4 abo!e applies*

B8 LEARNIN4 RE5IREMENT.

B* Data Pr$te%t&$n A%t 1>>"B** Data supplied to the Chief Officer of (olice in relation to security

syste#s #ay be held on a co#puter and co#panies should notify clientsthat -a li#ited data supplied by the# #ay be held on (olice co#putersand -b &here the data is rele!ant to a co#plaint+ it #ay be disclosed tothe @AS accredited Inspectorate body recognised by AC(O*

B**2 Infor#ation supplied #ust be accurate and %ept up to date* Anyalterations to the personal data supplied by Security Co#panies #ust benotified to the Chief Officer of (olice &ithin B days*

B*2 Eur$-ean C$urt $' u/an R&)(ts C$ns&derat&$nsB*2* The policy has been drafted ta%ing into account the appropriate

principles of the u#an ights Act 88E* It has also been sub1ect tosuitable legal !etting*

B*4 9reed$/ $' In'$r/at&$n A%t 2000B*4* The (olice esponse to Security Syste#s (olicy is publicly a!ailable and

published on the AC(O Secured by Design &ebsite-&&&*securedbydesign*co#!ia Security Syste#s (olicy on the o#epage*

B*4*2 Should any re,uests be recei!ed see%ing further infor#ation abouteither the policy+ its i#ple#entation+ procedures used by (olice Forcesor co#panies+ or any other aspect+ the re,uest is to be dealt &ith by theForce Freedo# of Infor#ation Officer*

B*B Ra%&al Eual&tyB*B* The policy has been drafted ta%ing into account the appropriate

principles of the =,uality Act 200

B*; Advertising
http://www.securedbydesign.com/http://www.securedbydesign.com/


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B*;* Installation Co#panies and AC"s shall not use ter#inology &hich #ightraise+ in the #ind of the custo#er+ a guaranteed or unrealistice.pectation of police response to a security syste# and shall not use anAC(O logo or reference in ad!ertising #aterial &ithout &rittenper#ission fro# the AC(O 'eneral Secretariat+ or a police force logo&ithout the prior per#ission of the rele!ant chief officer of police*

B*;*2 The use of &ording such as (olice Appro!ed"+ (olice (referred"+ (olice

Co#pliant" and Geets (olice e,uire#ents" #ust not be used*

4.5.3 Ad!ertising #aterial should not contain any references to recognised+registered or co#pliant lists held by indi!idual police forces*(hotographic #aterial or i#ages of police officers or !ehicles #ust notbe used*

B8= 9INAL DI.CRETION

B*7* The policy does not i#pose any liability on a police force+ its officers ore#ployees+ the (olice Authority or (olice J Cri#e Co##issioner arising

out of any acts or o#issions connected &ith the security syste#installation+ including failure or ti#eliness in responding to anyacti!ations* The Chief Officer of (olice reser!es the right to:6

-a refuse to ad#it a co#pany to the co#pliant list*-b refuse to issue a (olice @5 for any installation*-c refuse (olice response to any security syste# installation*-d to alter+ a#end or add to this policy as necessary through the

AC(O Security Syste#s 'roup*

B*7*2 Issues &hich #ay re,uire a#end#ent to this policy #ust be for&ardedto the Chair#an+ AC(O Security Syste#s 'roup+ the address of &ho#

#ay be obtained fro# (olice ead,uarters* The Chair#an #eets &ithrepresentati!es of the )ritish Security Industry Association -)SIA+@AS accredited inspectorate bodies+ the Fire and Security Association-FSA the insurance industry+ represented by the ISC Authority andother representati!e organisations to re!ie& such #atters*

B*7*4 The AC(O (olice esponse to Security Syste#s (olicy is the copyright ofthe Association of Chief (olice Officers* This (olicy is a!ailable on theAC(O Secured )y Design &ebsite &&&*securedbydesign*co#!iaSecurity Syste#s (olicy on the o#e page and #ay be do&nloaded forindi!idual use+ but under no circu#stances altered or a#ended*

B*7*B Other docu#ents referred to in the policy -including the appendicesandco##unications on #atters referred to in the policy #ust be in &riting+facsi#ile or si#ilar electronic for#* =lectronic copies of originaldocu#ents and electronic docu#ents shall be acceptable
http://www.securedbydesign.com/http://www.securedbydesign.com/


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!8 INDE TO APPENDICE.

APPENDI A (O9ICL AIATIO5S FOC= S=IC= STA5DAD

APPENDI < A((9ICATIO5 FO I5C9@SIO5 O5 (O9IC= 9IST OF COG(9IA5T COG(A5I=S/(O9ICL A'==G=5T FOG

APPENDI C DISC9OS@= OF CO5ICTIO5S

APPENDI D FA9S= A9AG GO5ITOI5' FOG@9A

APPENDI E ADGI5ISTATIO5 CA'=S

APPENDI 9 COG)I5=D 5OTIC= OF I5T=5TIO5 TO I5STA99 A5DAIATIO5 FOG=L TO COG(9=TIO5 OF A((=5DIM F

ANNEXE A =STOATIO5 OF =S(O5S= TO I5T@D= A9AG

ANNEXE B =STOATIO5 OF =S(O5S= TO (A A9AG

ANNEXE C STA5DADS GATIM FO 5=$ A((9ICATIO5S

APPENDI 4 ANADS A5D SIT= IS STAT=G=5T -=A9T J SAF=TL

APPENDI (O9ICL COG(9IA5T COG(A5I=S (O9IC= ADIC= TO (@)9IC

APPENDI I 9=TT= TO (OT=5TIA9 C@STOG=

APPENDI J G=GOA5D@G OF @5D=STA5DI5'

APPENDICES K-Q ARE ADVISORY STANDARD TEMPLATES, FOR USE BY FORCES, IF

THEY SO REQUIRE.

APPENDIX K &'(!) ()**)R *' !+S*')R 'N !'&()*'N '-NS*#((#*'N

APPENDIX L N'*!) '- +RN *' #N*#NN !'N/

APPENDIX M ()**)R *' S+$S!R$)R -'(('WN -#(S) !#((S

APPENDIX N ()**)R *' S+$S!R$)R -'(('WN 1 -#(S) !#((S

APPENDIX O R)NS*#*))N* '- &'(!) R)S&'NS) ()**)R

APPENDIX P D)()*'N '- +RN"'N*'RN ()**)R *' S+$S!R$)R

APPENDIX Q D)()*'N '- +RN"'N*'RN ()**)R *' S)!+R*/S/S*)S !'N/

APPENDI R =H@I=G=5TS FO COG(A5I=S I5STA99I5' A5DGO5ITOI5' =GOT= CCT SLST=GS

APPENDI . =H@I=G=5TSFO S=C@ITL SLST=GS S=IC=S

APPENDI T T=5 (OI5T (9A5 FO (=SO5A9 ATTAC D=IC=S

APPENDI 5=H@I=G=5TS FO

ISS@= OF @5S FO

=IC9= TACI5'

APPENDI V =H@I=G=5TS OF 9O5= $O= S=IC=S


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APPENDI A

POLICY VARIATION. 9ORCE .ERVICE .TANDARD

6EAMPLE8 Re/a&ns as at -resent w&t( '$r%e res-$nse -$l&%y and w&ll &n%lude t(ead$-t&$n $' $-t&$ns t$ %(e% %$n&%t&$ns and /ae ad/&n&strat&e %(ar)es8 It /ustn$t 3e used t$ &ntr$du%e %(an)es t$ t(e -r&n%&-les $' t(e -$l&%y78

9$r%e Crest* C(&e' O''&%erFs na/e and (eaduarters address

The AC(O security syste#s policy has been adopted by the *(olice/Constabulary* The follo&ing !ariations per#itted under the ter#s of the policyapply in this police area*=.a#ples

* Auto#atic 888 dialling alar# e,uip#ent is not per#itted*

2* All central #onitoring station alar# #essages #ust be trans#itted to our ForceControl oo#+ (olice ead,uarters on dedicated e.6directory telephone lines* Thenu#ber of &hich &ill be disclosed on receipt of a signed policy agree#ent-Appendi. )-details of any annual fee/ pre#iu# rate charges*

4* The (olice/Constabulary Ser!ice Standard is to ai# to attendall urgent calls &ithin 0 #inutes in the follo&ing areasand*to&n centres* Co##ercial pre#ises in these areas #ustha!e a 0 #inute audible sounder delay on re#ote signalling syste#s* In allother areas an instant sounder is per#itted* In e.ceptional circu#stancesco#panies #ay apply in &riting for e.e#ption to the delay re,uire#entaccording to indi!idual ris%s*

B* Co##ercial security syste# co#panies #ust enclose a sta#ped addresseden!elope &ith all correspondence re,uiring a reply*

All correspondence should be addressed to the Super!isor+ Alar#s Ad#inistrationDepart#ent+ address*

The @ni,ue eference 5u#ber -@5 re#ains the property of *(olice/Constabulary and #ust be ,uoted in all correspondence* Inthe interests of #aintaining security of records+ all en,uiries concerning indi!idual

security syste#s #ust be #ade in &riting or electronic #eans* Telephone en,uiriesregarding syste#s or particular alar# acti!ations &ill not be accepted*


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APPLICATION TO


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Data (rotection Act 88E(ersonal data supplied on this for# #ay be held on+ and/or !erified by reference toinfor#ation already held on co#puter


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APPENDIC

DI.CLO.5RE O9 CONVICTION.

It is suggested that the procedure should only be entered into &ith co#panies on the9ist of Co#pliant Security Syste# Installers of a (olice Force or a co#pany #a%ing a

bona fide application for ad#ittance to the 9ist*

It is e#phasised that the ehabilitation of Offenders Act 8


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APPENDI C 6%$nt&nued7

-!iii The police chec% &ill be li#ited to a (5C chec% against cri#inal con!ictionsonly* The police &ill reply stating the person #eets/does not #eet thecriteria of this policy* Details of con!ictions &ill not be passed on to the

e#ployer*

-i. In the e!ent of a pending prosecution &here the offence is rele!ant+ adecision on suitability #ay be delayed sub1ect to the outco#e of the case*

-. $here a person &ishes to co#plain about this decision on the groundsthey ha!e been incorrectly identified+ they should ha!e an opportunity to#a%e representations to the police* This should be done in the first placethrough the e#ployer* $here such a co#plaint is recei!ed by the police+the grounds for re1ection &ill be disclosed to the co#plainant+ but not thee#ployer*

-.i This (olicy only applies to ne& e#ployees of e.isting co#panies on theCo#pliant 9ist and to any prospecti!e co#pany &ishing to go on the 9ist*If so#eone &ho is &or%ing for a co#pany on the (olicy Co#pliant 9ist issubse,uently identified as being unsuitable through his/her cri#inalcon!ictions+ police forces #ay notify the rele!ant e#ployer* The sub1ect ofthe report &ill be infor#ed*

-.ii In the e!ent of a re,uest for a police chec% fro# a foreign national &hohas not been in continuous residence in the @nited ingdo# for the past ;years the application &ill also re,uire an attach#ent of the rele!anto!erseas cri#inal record chec% this &ill need a for# of authentication andbe translated into =nglish*

-.iii In the e!ent of a )ritish CitiRen ha!ing &or%ed outside of the @ for o!er aperiod of si. continuous #onths in the last ; years+ they &ill also bere,uired to pro!ide an o!erseas cri#inal record chec%*


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9ORM A TO


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9$r/ A

C$nt&nued

a!e you e!er been con!icted at a Court for any offence &hich is not no& spent

under the ter#s of the ehabilitation of Offenders Act 8


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PPENDIX C (continued)PART B - To be completed by the employer

The person identified abo!e satisfied the conditions for re,uesting a police chec% setout in the AC(O (olicy on Security Syste#s+ The particulars pro!ided ha!e been!erified and I a# satisfied they are accurate*I confir# that For# ) of Appendi. C has been pro!ided to the applicant*I/$e inde#nify the Chief Officer of (olice of -na#e of force*** and all officersand police staff of the said police ser!ice against all actions+ clai#s+ costs andde#ands arising out of the gi!ing of infor#ation in response to this re,uest*

SI'5=D (I5T 5AG=

(OSITIO5 I5 COG(A5L

DAT=

5AG= A5D ADD=SS OF COG(A5L

Address where employee is based if differet from abo!e"

####################################

####################################

(AT C 6 For (olice use only

P$%&$'B Records oly ha!e bee chec(ed a)aist the abo!e details"

$o trace of co!ictios o details s*pplied.

The s*b+ect appears idetical with the perso

whose crimial record is attached.

The s*b+ect does ot meet the re,*iremets of this policy

SI'5=D *************************************** DAT= *************************

A99 FOGS TO )= =T@5=D TO T= 5OGI5AT=D OFFIC= I5 T= FOC= FOIG(9=G=5TATIO5 OF TIS AC(O S=C@ITL SLST=GS (O9ICL*

TI. 9ORM AND TE CRIMINAL RECORD M5.T


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9ORM e!el 3 e!el 3 0oldp %ofirmatio ailed/

Alterati!e


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APPENDI# $%& HA'ARDS AND SITE RISK STATEMENT (HEALTH ) SAFET*+ ,an!ar .01

THIS FORM IS CONFIDENTIAL AND MUST BE COMPLETED AND SI%NED B* THE OCCUPIER

P2ice O33icers 4i22 nt nrma22 enter t5e 6remises 4it5!t t5e 7e52"er8 H4e9er: t5is ma n ccasins ;e necessar "!e t s!s6ici!s

circ!mstances8 In r"er t5at atten"in< P2ice O33icers ma ;e 6re-4arne": ! are re=!ire" t state an site 5a>ar"s r ris7s8

The followi) list is ot defiiti!e b*t iteded as a )*ide to some of the most commo types of haards. Co* sho*ld caref*lly cosider yo*r premises ad)ro*ds to idetify ay other ris(s or haards ad record them *der D8T0:RE.

M* SECURIT* S*STEMS COMPAN* NAME IS? @@@@@@@@@@@@@@@@@@@@@@@@@@@@88

The followi) applies to the b*ildi)s/ ad )ro*ds of these premises"

P8$ 89

F'8':

'$P:%T'8$ P'T A$9:R8

BA:: R88 >A T8RA9:

>8F %:'>'$9 B:A88R RA'8 A%T': > R:L'R: BC 8R%:@ 'T 08> B: : T8 C8R >8%A> P8>'%: A$

%R'


32/61

APPENDI

POLICE ADVICE TO MEM


33/61

APPENDI I

9etter to be handed to potential custo#ers by all co#panies installing security syste#s*

Dear Sir/Gada#

A properly installed security syste# &ill help to protect your pre#ises &hen it is unoccupied* As you areconsidering the installation of a re#ote signalling security syste# you should be a&are that the police ha!esafeguards to reduce le!els of false calls &hich di!ert us a&ay fro# other tas%s in your co##unity*

To a!oid #isunderstanding+ here is a prVcis of the conditions* o&e!er+ should you re,uire further infor#ationplease contact your local Cri#e (re!ention Officer*

* Installation+ #aintenance and #onitoring of security syste#s #ust only be underta%en by co#paniesacceptable to your local police*

2* Such acceptance by the police does not i#ply guarantee of the co#panyQs &or%* Lou should see%confir#ation fro# the co#pany that it is co#pliant &ith police policy and is acceptable to the (olice Forcefor the trans#ission of alar# #essages fro# ne& installations*

4* Lou &ill recei!e training on the operation of the syste# by the installer including #ethods of cancellingaccidental operations of the alar#*

B* Co##ercial pre#ises #ay be re,uired to ha!e a 0 #inute delay of sounders to gi!e us the opportunityto attend and detain offenders* Lou #ay apply to (olice ead,uarters for e.e#ption to the delay*

;* Any e.ternal audible sounder should cut out after 20 #inutes and alar#s causing annoyance under the

ter#s of the Control of (ollution Act #ay result in prosecution* So#e 9ocal Authority areas #ay besub1ect of Section 8 of the 5oise J Statutory 5uisance Act 884+ or in 9ondon The 9ondon 9ocalAuthorities Act 88 -Gisc (ro!isions &hich places additional responsibilities on the occupier* (leasechec% &ith the installing co#pany+ or your local Council for details*

7* Security syste#s &ill recei!e a police response deter#ined by the nature of de#and+ priorities andresources &hich e.ist at the ti#e* After 2 false calls in any 2 #onths you &ill be ad!ised in &riting sothat you #ay ta%e re#edial action*


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$8

C:

C:

$8

$8

$8

$8

and addresses are current* It is regretted that such constraints are i#posed but they are essential if &eare to #aintain the credibility of alar# syste#s+ reduce false calls and pro!ide you &ith an acceptableser!ice*

APPENDI JMEMORAND5M O9 5NDER.TANDIN4

$8

$8

C:

C:

NON COMPLIANCE OR POORPERFORMANCE

Y COMPLIANT COMPANY

Police Force attempts to

resolve the problem withcompliant company.

Has the problem beenresolved?

Formal letter sent tocompliant company andInspectorate, to beacknowledged within 10working days.

Has response to formalletter been received with0 working days givingproposals to rectify theproblems within thetimescale?

!o f"rther action.

#"spend iss"e and$or

transferring of %&!'s.

Formal letter sent tocompliant company andInspectorate. &eplyre("ired in 0 workingdays with all problemsresolvedwithin )0 days?

Has the matter beenresolved within thetimescale?

&emove company fromcompliant list.

Has Inspectorate andcompliant companyresolved problems withinagreed timescale?

IF EXCEPTIONAL CIRCUMSTANCESAPPLY (E5$5 CRIMINAL ACTIVITY)


35/61


36/61

APPENDI KPOLICE LETTER TO C5.TOMER ON COMPLETION O9 IN.TALLATION

Dear Sir/Gada#+

$e are pleased to note that you are ha!ing a security syste# installed at your pre#ises* =!ery possibleattention is paid to calls e#anating fro# such syste#s but in this connection &e #ust see% your co6operationon the follo&ing i#portant #atters* Failure to co#ply &ith any of the follo&ing conditions #ay result in thepolice &ithdra&ing response fro# your syste#*

Lou are ad!ised that police personnel #ay ha!e to be &ithdra&n fro# the pre#ises before the arri!al of a%eyholder* In this case the %eyholder #ay contact the police and as% the# to re6attend if there is e!idence ofan offence*

* FA9S= A9AGS

)ecause of the considerable a#ount of ti#e e.pended attending false calls+ the (olice ha!e for#ulated thefollo&ing policy:

=!ery user ha!ing a syste# &hich produces t&o false calls &ithin a period of 2 #onths+ shall be ser!ed &itha notice re,uiring action to be ta%en to pre!ent further false calls*

Should three -t&o for old @p such calls be recei!ed &ithin any 2 #onth period+ police response &ill be&ithdra&n* esponse #ay be reinstated if re#edial action has been ta%en to rectify the fault+ or &hen thesyste# has achie!ed three #onths free of false calls* In the e!ent of restoration of response being delayedfor #ore than 7 #onths+ the @5 &ill de deleted* If the @5 is for a co#bined Intruder/old@p alar#+ onlythe ele#ent that is off response &ill be &ithdra&n*

$ill you therefore please ensure that those in!ol!ed in the operation of your security syste# are fa#iliar &ithits functions and are infor#ed of the i#portance of a!oiding its accidental operation* Also+ in the e!ent oftechnical faults+ please infor# your syste# #aintenance co#pany as soon as possible after the fault hasbeco#e apparent*

=nsure that the #aintaining Alar# Co#pany or the Alar# ecei!ing Centre is infor#ed before co##ence#entof any building or electrical &or% that #ay affect the operation of the intruder or hold6up syste#*

2* =LO9D=S

Lou should pro!ide your alar# co#pany &ith at least t&o %eyholders for your pre#ises* These %eyholdersshall be trained to operate the alar#+ be contactable by telephone+ ha!e ade,uate #eans of transport toattend the pre#ises at all hours+ shall ha!e access to all rele!ant parts of the pre#ises and able to attend thepre#ises &ithin a 20 #inute period*

4* 5OIS= 5@ISA5C=

Lour attention is also dra&n to the Control of 5oise Order 8E+ The =n!iron#ental (rotection Act 880 andthe Clean 5eighbourhood and =n!iron#ent Act 2007* This includes a 20 #inute li#it on the operation ofaudible &arning de!ices*

B* (=SO5A9 ATTAC A9AGS

The Security Syste#s (olicy states >A personal attac% #ay be operated to su##on urgent police assistance&hen a person is threatened &ith i##ediate personal !iolence or cri#inal act?* o&e!er in #any instances(As are used &here there is no threat to persons &ithin a defined area* $ithout %no&ing the circu#stancesunder &hich the (As are acti!ated+ the police #ust respond* Lou should be a&are that in the current policy+ ifyou use the (A t&ice &ithin in a rolling t&el!e #onth period and there is no threat to persons in a definedarea+ you &ill lose police response for a period of ti#e*

Accidental #isuse happens &hen staff are not trained in the use of a (A or !isitors to the pre#ises ha!eaccess to the (A and press it out of curiosity* It is i#portant that the (A is placed &here #e#bers of thepublic cannot ha!e access* Accidental #isuse also occurs &here duress codes are used* This is &hen a#e#ber of staff enters the duress code instead of the nor#al set or unset code* To pre!ent this happening all

staff -including cleaning staff &ho ha!e access to the codes should be properly trained in the use of duresscodes*


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APPENDI K 6%$nt&nued7

A%%&dental /&suse $' y$ur PA syste/ %$uld %ause y$u t$ l$se -$l&%e res-$nse8 4uard a)a&nst t(&s -$ss&3&l&ty8

The follo&ing are e.a#ples of intentional but non6essential operation of a (A acti!ation:

'arage forecourt attendant &hen so#eone has dri!en off &ithout paying for petrol*Shop%eeper because so#eone lea!es the store &ithout paying for goods*ouseholder or publican &ho sees a fight in progress*ouseholder &ho hears a suspicious noise outside

A (A is there to su##on police assistance &hen you are threatened* DO 5OT use it for any other purpose

;* DATA (OT=CTIO5 ACT 88E

(ersonal data supplied #ay be held on and/or !erified by reference to infor#ation already held on co#puter*

Should you re,uire further ad!ice+ please do not hesitate to contact this office*

Lours faithfully+


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APPENDI LNOTICE O9 5RN TO IN.TALLER

Dear Sir/Gada#+

=:WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW

I ac%no&ledge receipt of your recent 5otice of Intention to Install a Security Syste# at the abo!eaddress*

Details of acti!ations recei!ed at your Alar# ecei!ing Centre/e#ote ideo esponse Centreshould be passed to the WWWWWWWWWWWW (olice Force Call andling Centre onWWWWWWWWWWWWWWWW*The #essage #ust include the @ni,ue eference 5u#ber WWWWWW for use in the Call andlingCentre and failure to ,uote the @5 &ill result in (olice attendance being refused*

TE 5NI5E RE9ERENCE N5M


39/61

APPENDI M

LETTER TO


40/61

APPENDI N

LETTER 9ROM POLICE TO C5.TOMER ADVI.IN4 +ITDRA+AL O9 RE.PON.EDear Sir/Gada#+

I refer to pre!ious correspondence concerning the operation of the security syste# at yourpre#ises*

egretfully+ continued #onitoring of your security syste# has indicated that further false calls ha!ebeen recei!ed*

Follo&ing careful consideration I ha!e to infor# you that (olice response &ill no longer be gi!en toyour security syste# after the WWWWWWWWWWWWWWW* einstate#ent of response can be consideredfollo&ing notification fro# your security co#pany that your syste# has been upgraded if re,uired+or re#edial action has been ta%en to rectify the false calls and a period of three #onths free offalse calls has been achie!ed* The action re,uired &ill depend on &hich security syste# youcurrently ha!e installed* (lease contact your security co#pany to clarify &hich option applies*

During the period of &ithdra&n response+ your %eyholder &ill continue to be infor#ed of all

acti!ations by your #onitoring station*

As the (olice response is about to be &ithdra&n+ I #ust point out that this action could affect anyinsurance co!er you #ay ha!e relating to the pre#ises* Lou are therefore ad!ised to contact yourInsurance Co#pany and ad!ise the# of the contents of this letter as soon as possible*

In the e!ent of restoration of response being delayed for #ore than 7 #onths+ the syste# &ill bedeleted fro# our files

Lours faithfully+

Copy to: Security Syste# Co#pany


41/61

APPENDI O

REIN.TATEMENT O9 POLICE RE.PON.E LETTER

Dear Sir/Gada#+

RE

Further to your correspondence dated WWWWWWWWWWWWWWW+ the situation has no& been re!ie&ed*

I a# able to infor# you that police response to calls recei!ed fro# your security syste# at theabo!e address has been reinstated to le!el &ith i##ediate effect*

This decision ho&e!er+ #ust be #ade &ithout pre1udice on our part to again reducing responseshould a high incidence of false calls occur or should you fail to co#ply &ith the police SecuritySyste#s (olicy*

I trust that the action you ha!e ta%en &ill continue to be effecti!e and #ay I than% you for your

efforts in this #atter*

Lours faithfully+


42/61

APPENDI P

DELETION O9 5NI5E RE9ERENCE N5M


43/61

APPENDI

DELETION O9 5NI5E RE9ERENCE N5M


44/61

APPENDI R

RE5IREMENT. 9OR COMPANIE. IN.TALLIN4 AND MONITORIN4REMOTE CCTV .Y.TEM.

18 INTROD5CTION

181 This docu#ent sets out the police re,uire#ents for re#otely #onitored detector acti!ated CCTsyste#s to enable such syste#s to gain @5s fro# police forces*

182 Co#panies #onitoring re#otely #onitored detector acti!ated CCT syste#s+ %no&n as Cs andInstallers &ill ensure that these police re,uire#ents are brought to the attention of the users of suchsyste#s that re,uire a police response*

18 e#otely #onitored detector acti!ated CCT syste#s that are installed and #onitored to there,uire#ents stated in this policy+ &ill be %no&n as Type A syste#s and &ill be issued &ith a @5*

18B Syste#s for &hich police attendance #ay be re,uired and &hich operate outside the proceduresidentified in the policy+ &ill be %no&n as Type ) syste#s* @5s &ill not be issued to these syste#s*

18! The le!els of police response to suspected cri#e reported by a Type A re#otely #onitored detectoracti!ated CCT syste#+ &ill be the sa#e as that stated in the AC(O Security Syste#s (olicy clause4**

28 .TANDARD.

281 Installers of re#otely #onitored detector acti!ated CCT syste#s &ill co#ply &ith all of the follo&ingstandards and guidelines:

AC(O Security Syste#s (olicy

)S EBE Installation and re#ote #onitoring of detector acti!ated CCT syste#s Code of (ractice

)S =5 ;0426


45/61

APPENDI R 6%$nt&nued7

B8B The syste# &ill ha!e the capability of audio challenge+ &hich is to be used if appropriate* 9ocalen!iron#ental conditions &ill be ta%en into consideration*

B8! The C &ill only call the police if there is sufficient e!idence in the i#ages of unauthorised access tothe site/pre#ises and there is cri#inal acti!ity -or atte#pt in progress+ or the acti!ity gi!es cause tosuspect that there is intent to co##it a cri#e*

B8= The C operator &ill pro!ide sufficient location and cri#inal acti!ity infor#ation to the police controlroo#*

B8# The C &ill e#ploy filtering techni,ues to a!oid unnecessary calls being passed to the police*

B8" Any i#ages re,uired by a police force for in!estigati!e purposes &ill be supplied upon re,uest*

B8> The C &ill send the recorded e!idence -or at least a &or%ing copy in the first instance to thein!estigating officer+ &ith a co#pleted state#ent of e!idence to sho& continuity*

B810 Cs using digital recording #ethods &ill adhere to the procedures for processing digital i#ages+issued 1ointly by the o#e Office+ AC(O and (SD)*

!8 MANA4EMENT IN9ORMATION

!81 Cs &ill pro!ide #anage#ent infor#ation that is co#patible to AC(O in relationship &ith thesyste#s for analysis*

!82 The infor#ation supplied &ill gi!e a detailed analysis of the total nu#ber of calls passed to the police+registered &ith the @5*

!8 e#otely #onitored detector acti!ated CCT syste#s &ill be sub1ect to the sa#e conditions as laiddo&n in the AC(O Security Syste#s (olicy -Clause 4 refers for the rele!ant police forces in relation to

the total nu#ber of incidents incorrectly passed to the police*

!8B The Ge#orandu# of @nderstanding -GO@ is applicable to CCT syste#s*

=8 INDEMNITY

=81 This docu#ent does not i#pose any liability on any police force+ its officers or the police authorityarising out of the failure or ti#eliness in responding to an acti!ation fro# a re#otely #onitoreddetector acti!ated CCT syste#*


46/61

APPENDI .

A..OCIATION O9 CIE9 POLICE O99ICER. 6EN4LAND* +ALE. AND NORTERNIRELAND7

Reu&re/ents '$r .e%ur&ty .yste/ .er&%es

I For the issue of a @5 by police forces in =ngland $ales and 5orthern Ireland+ the installation /ser!ices pro!ided by the Installation+ Gaintenance or Gonitoring Co#pany shall be certified inaccordance &ith the pro!isions of this docu#ent by a certification body accredited to =5 B;0 by@nited ingdo# Accreditation Ser!ice*

II The Certification )ody shall 6

a* )e a co#pany li#ited by guarantee and not ha!ing a share capital* The co#pany is to befor#ed in accordance &ith the rele!ant Co#panies Act identified in Anne.e A*

b* =nsure the co#pany la& #e#bers/guarantors of the certification body shall be li#ited

co#panies properly for#ed in accordance &ith the rele!ant Co#panies Acts identified inAnne.e A or suitable indi!iduals*

c* =nsure the #e#orandu# and articles of association and their co#pany lae#bers/guarantors are specific to a certification body and identify the ob1ects of a properlyconstituted certification body*

d* (ro!ide audited accounts+ &here applicable+ or such other accounts as are #andatory underCo#pany 9a&+ to sho& co#pliance &ith Clause B*2-i )S =5 B;0: 88E

e* Carry out sur!eillance of certified ser!ice pro!iders in accordance &ith the pro!isions ofparagraph III* Sur!eillance shall be conducted at a #ini#u# fre,uency of once per year andfor installation co#panies+ this sur!eillance shall include an inspection/functional test of

installation-s for co#pliance &ith the appropriate docu#ents identified in Anne.e A

f* a!e docu#ented procedures for the inspection and test of installed and #aintained syste#sto ensure co#pliance &ith the appropriate docu#ents identified in Anne.e A*

g* =nsure personnel &ho ha!e access to third party security arrange#ents as a result of thisprocess shall be sub1ect to a security !etting procedure to )ritish Standard


47/61

APPENDI . 6%$nt&nued7

l* )e in!ited to the AC(O Security Syste#s+ Industry 9iaison+ 'roup Geetings and/or rele!ant#eeting &hen dee#ed necessary by the Association*

III Installing+ Gaintaining and/or Gonitoring Co#panies

The installing #aintaining and/or #onitoring co#pany+ co##ensurate &ith the ser!ices they pro!ide+shall 6

a* et personnel &ho ha!e access to third party security arrange#ents in accordance&ith )ritish Standard


48/61

%* a!e custo#er contracts describing the products and ser!ices to be supplied together &ith theassociated ter#s and conditions**hey are to be fair and reasonable, describe the products and services to be provided, showtitle to any e%uipment, describe the terms of the warranty and detail all the charges

applicable.

l* 5ot engage in pressurised selling or unla&ful trading practices*

I 5e& standards and docu#ents applicable to this sche#e &ill be notified by the Secretary to the AC(OSecurity Syste#s 'roup to all Certification )odies accredited to this sche#e*

$here a#end#ents to this sche#e are dee#ed appropriate by the Association of Chief (olice Officersa consultation #eeting &ill be instigated for attendance by those concerned*


49/61

APPENDI# S ANNE#E A

Dual running? &ith pre!ious issues+ and either current

O the pre!ious issue #ay be acceptable for a specified+ li#ited period*2* Certain older and &ithdra&n standards or parts of standards are still included in this list for

the benefit of legacy syste#s that re#ain in ser!ice*


50/61

Ve(&%le Tra%&n)Category ; Criteria for Syste# Operating Centres 3une 200Category ; Criteria for original =,uip#ent GanufacturersAC(O J Centre forApplied Science JTechnology -CAST OS) B/02 Stolen ehicle Trac%ing and e#ote I##obilisation Syste#s

%:$ T 15213 series Road trasport traffic telematica- After theft systems for reco!ery of stole!ehicles.

Le)&slat&$nThe Clean 5eighbourhood and =n!iron#ent Act 200; set out re,uire#ents for intruder alar#s+%eyholders and noise*

The Co#panies Act 8E; and 8E8


51/61

APPENDI T

TEN POINT PLAN 9OR PER.ONAL ATTACK@ OLD 5P ALARM.

17 9ILTERIN4

The AC"s are not in a position to pass only confir#ed (A"s to the police* The fact that so#eone doesnot ans&er the telephone does not confir# the acti!ation is genuine as access to the telephone #aybe restricted+ or that staff are too busy to ans&er it* In the e!ent of the telephone being ans&ered anoperator is not al&ays in a position to deter#ine fro# &hat is -or is not heard+ if the acti!ation isgenuine*

o&e!er+ the AC"s are in a position to atte#pt to filter un&anted false acti!ations+ &ith confir#ationin place false calls &ill be reduced*

27 +ITDRA+AL O9 POLICE RE.PON.E

The Intruder Alar# part of a syste# &ill be allo&ed to recei!e the current a#ount of false calls before&ithdra&al of response* (olice response &ill be &ithdra&n to the (A part of the syste# after a#a.i#u# of 2 false calls in a rolling 2 #onth period*

$here a syste# loses response to a (A+ the security co#pany should liaise &ith the end user to see ifthe (A ele#ent is necessary* If it is not re,uired it should be re#o!ed*

$hen a for# of confir#ation has been i#ple#ented+ police response #ay be reinstated to (A"s beforethe 4 #onth period* Any subse,uent loss of response+ after confir#ation has been put in place+ asyste# #ust achie!e three consecuti!e #onths free of false calls supported by e!idence fro# thesecurity co#pany*

7 PA DEVICE. ON CIE OR ACE .O5LD


52/61

APPENDI T 6%$nt&nued7

#7 NO .IN4LE ACTION .IN4LE P5.F PA DEVICE. .O5LD


53/61

APPENDI# U

REGUIREMENTS FOR COMPANIES INSTALLIN% AND MONITORIN% AFTER-THEFT S*STEMS ITH

EHICLE IMMOBILISATION FOR EHICLE RECOER*

08 INTRODUCTION

080 This appedi; sets o*t the police re,*iremets for the istallatio ad moitori) of After Theft ystems withehicle 'mmobilisatio for ehicle Reco!ery AT'R/.

08. 8ly ,*alified ad re)ister persoel who meet these police re,*iremets ca istaller AT'R systems.

081 ystems operati) cetre 8%/ who meet these police re,*iremets ca moitor AT'R systems.

08 A 8% m*st a)ree ad si) the A%P8 ad 'd*stry appro!ed idemity letter ad ret*r this to each idi!id*alpolice force as part of the R$ acceptace proced*re.

08 A R$ will be iss*ed to a 8% for the p*rpose of moitori) AT'R systems. This R$ will be iss*ed by each

idi!id*al police force.

08J The police respose to a reported AT'R system which meets the re,*iremets set o*t i this appedi; will bele!el 1.

08 8ther types of !ehicle trac(i) systems that operate o*tside of this policy will be (ow as type B systems ad aR$ will ot be iss*ed to 8% to moitor s*ch systems.

08 Ay AR%Ms&8% who ha!e e;isti) !ehicle trac(i) cotracts (ow as le)acy systems - these systems do ot ha!eehicle immobilisatio/ with the police may coti*e moitori) ad reporti) those e;isti) systems. B*t these

AR%Ms&8% will ot be iss*ed with a A%P8 R$.

.8 AFSR REGUIREMENTS (See annex A 3 A66en"ix+

.80 INSPECTORATE REGUIREMENTS

or a AT'R system to be accepted by a 8% the istallatio ser!ice shall be ispected i accordace with the

pro!isio of this doc*met by a certificatio body accredited to :$ 4511 by the ited Ii)dom Accreditatioer!ice. The e;ceptio to this is AT'R systems fitted by the 8ri)ial :,*ipmet


54/61

b. The commissioi) shall be *derta(e by or)aisatios appro!ed by Thatcham or a IA accreditedispectorate.

.8 MONITORIN% (SOC+ REGUIREMENTS

The re,*iremets of the 8% are"

a. B 5N %ate)ory ''

b. All persoel to be !etted to B N757c. 8% parts of the %:$&T 15213 eriesd. %AT 14&2 O stole !ehiclese. B '8 1"2f. %ate)ory 5 %riteria as listed i Appedi;

18 LE%AL REGUIREMENTS

All doc*metatio ad data pertaii) to persoal data of the ower of the !ehicle with a A'R systemistalled shall be processed as per the ata Protectio Act 17.

8 POLICE ATTENDANCE

a. or AT'R systems police attedace will be a le!el 1 O 'mmediate& *r)et.b. 'f a si)le c*stomer has 3 false alarm calls i a rolli) 12 moth period the 8% will remo!e that c*stomer

from police respose *til the c*stomer ca pro!e that the fa*lt&proced*re fail*res that ca*sed the false alarmshas bee corrected. 'f the c*stomer coti*es to ha!e false alarms the c*stomer will lose police respose for 3

moths ad will oly be recoected if the 3-moth period is free from false alarms.c. $o 8% R$ ca be withdraw from by a idi!id*al police force@ b*t

idi!id*al police forces ca re,*est thro*)h A%P8 that the


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8 URN REGUIREMENTS

80 The 8% will apply to the rele!at police force area for a R$. The cost of the R$ will be K52.55 pl*s AT

8. The 8% is to apply to the %hief 8ffice r of Police for a R$ *si) Appedi; of this policy.

8 INDEMNIT*

This doc*met does ot impose ay liability o ay police force@ its officers or the police a*thority arisi) o*t of the fail*re

or timeliess i respodi) to acti!atio from a AT'R system.


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APPENDI# U ANNE#E A

ACPO VEHICLE TRACKING REQUIREMENTS FOR THE ALLOCATION OF A URN FOR A

THATCHAM CATEGORY 5 SYSTEM WITH VEHICLE IMMOBILISATION CAPABILITY

System fitted by

Manufacture

System fitted by dealer System installed as an after

market fit

Dealership/

ATSVIVR Companies

System commissioned

by accredited engineer

in conjunction with the

SOC *2

System

Commissioned by

accredited

engineer in

conjunction with

*2

UKAS *1

Inspectorate

SOC

The SOC commissions

the system once all the

relevant information

and tests have been

UKAS

1

Commissioning

information sent to

SOC

Commissioning

information sent to

SOC

Customer requests

Vehicle tracking System

SOC monitors

customers vehicle$otes"1 Accredited e)ieer shall be !etted B N757 ad

ha!e a police or %RB chec(/.

2 The 8% is to s*bmit the appro!ed idemity

letter to Police forces.

SOC*2

Applies to Police

Force for URN after

it has gained a

Certificate for

Monitoring VT


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.

APPENDI# U ANNE#E B

AT:R T0:T :0'%>: ':$ :0'%>: TRA%I'$9 A%P8 A$ 08'%C

icl*di) After Theft ehicle 'mmobilisatio ystems/

The 8% operated by Name 3 Cm6an/ is willi) to idemify yo* as statediThe 08B 14&2 %la*se .1 which states"

Vehicle tracking and locator companies will indemnify, in writing, each chiefconstable where it is intended that the system will operate. The indemnity shall coverPolice Authorities, their officers and servants, the chief constable and all membersof the police service, against any claim under any course of action made by anyperson

a) in respect of any loss, damage, expense, personal inury !including death),wrongful arrest, prosecution or charge caused by the negligent operation of

the system by the company, or by any malfunction of the system whichresults in a vehicle being wrongly identified as stolen."

't is importat to ote that the 8% will oly operate the After Theft ehicle

'mmobilisatio ystem oce they ha!e bee re,*ested to do so by a police officer

whose idetity has bee cofirmed ad who is i !is*al cotact with the stole

!ehicle ad who has cofirmed to the 8% that the stole !ehicle is par(ed i a safe

place.

The 8% will ot idemify a)aist"

a. The fail*re of the !ehicle immobilisatio system hardware&software/oce the commad has bee set.

b. The fail*re of the comm*icatio etwor( o*tside of the 8% cotrol


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to sed the si)al to the tar)et !ehicle.

c. Ay fail*re d*e to fa*lty immobilisatio system istallatio ito the

!ehicle.

d. Ay delay of the acti!atio of the immobilisatio system@ after the 8%

has dispatched the si)al@ d*e to the )eo)raphical locatio of the

!ehicle ad the time the etwor( *ses to trasmit the si)al from the

8% to the !ehicle.e. Ay icidet that occ*rs after the 8% has bee re,*ested by a police

officer to acti!ate the !ehicle immobilisi) si)al ad the s*ccessf*l

Acti!atio of the immobilisi) de!ice.

The 8% belie!es that the abo!e liability re,*iremets places resposibility for ANNE#E B CONT&D

liability o the 8% o the area that the 8% has cotrol of ad o other areas.

The 8% belie!es that the *se of 08B 14&2 ad the *se of !ehicle

immobilisatio systems will be a ser!ice of beefit to the police ser!ice ad thatthro*)h a partership approach ca cotrib*te to the red*ctio of !ehicle crime i the

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APPENDI#

POLICE REGUIREMENTS FOR LONE ORKER SERICES

08 INTRODUCTION

1.1 This appedi; sets o*t the police re,*iremets for the pro!isio of loe wor(er ser!ices

re,*iri) police respose.

1.2 AR%s who meet these police re,*iremets will be able to apply for a R$ to )ai police

respose for loe wor(er systems.

1.3 Alarm Recei!i) %etres shall ha!e filteri) ad !erificatio processes i place to c*t o*t ay

false alarms from >Fs ad the police shall oly be called i sit*atios where a police

respose is re,*ired. ' o-threat sit*atios other types of respose from other a)ecies

or s*per!isors may be re,*ired. ' these circ*mstaces the police sho*ld ot be called otherwiseit may co*t as a false acti!atio.

1.4 The s*pplier shall iform the c*stomer of the re,*iremets of the A%P8 ec*rity ystems

Policy icl*di) this Appedi;.

1.5 The c*stomer shall be traied by the s*pplier to *se the >F ad also how to cacel ay false

acti!atios that occ*r so as to miimise ay false calls.

. URN REGUIREMENTS

2.1 The AR% will apply to the rele!at police force for a R$. The cost of the R$ will deped o

The *mber of de!ices moitored atioally"

der 1@ K52.55 pl*s AT per a*m.

1@ O 5@ KN7.72 pl*s AT per a*m.

5@ or abo!e K15.1 pl*s AT per a*m.

Reewable o 1stApril per a*m.

2.2 The AR% is to apply to the %hief 8fficer of Police for a R$ *si) the Appedi; of

this policy.

1 FALSE ALARMS


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N.3 Police respose will ot be withdraw by idi!id*al police forces witho*t prior cos*ltatio with

the A%P8 ec*rity ystems ecretariat.

PROCEDURES

7.1 Fhe a >F is acti!ated the AR% shall carry o*t the proced*res set dow i B 7474"2 ad

those set dow i the respose a)reemet@ ote the respose a)reemet does ot s*persede the

A%P8 Policy re,*iremets/.

7.2 The AR% operator is to determie the at*re of the icidet from a*dio iformatio recei!ed ad

where safe to do so@ cotact the loe wor(er either by 2 way radio or other meas to fid o*t

more abo*t the icidet to es*re the correct le!el of respose is attaied ad that the police are

ot called to a o emer)ecy respose.

7.3 8ce the AR% operator has determied that the icidet does re,*ire a emer)ecy police

respose the AR% operator is to cotact the police )i!i) as m*ch iformatio abo*t the

icidet as possible icl*di) the loe wor(er details ad ay iformatio abo*t other

respoders dispatched to the icidet.

7.4 The AR% operator is to *pdate the police cotrol room o ay cha)es to the icidet or loe

wor(er locatio whilst the police are attedi) the icidet.

7.5 The AR% operator shall moitor the icidet *til iformed otherwise by the police.

The a*dio recordi)s of the icidet may be re,*ired for police i!esti)atio ad&or e!idetial

p*rposes ad sho*ld be maa)ed as per the ata Protectio Act.

MANA%EMENT INFORMATION

.1 The AR% ad the s*pplier shall es*re that they ha!e a false alarm maa)emet system i place.

.2 The AR% shall hold statistics o all their c*stomers ad whe re,*ired pro!ide A%P8 with

rele!at data

.3 The AR% shall iform the c*stomer whe false alarms occ*r ad whe the c*stomer is abo*t to

lose police respose

0 INDEMNIT*

This doc*met does ot impose ay liability o ay police force@ its officers or the police

a*thority arisi) o*t of the fail*re or timeliess i respodi) to a acti!atio from a loe wor(er

Police alarm response

Documents