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POINTWEST TECHNOLOGIES CORPORATION Agility Defined. © 2012
18

Pointwest. Agility Defined.

May 20, 2015

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Pointwest

As a technology solutions provider, it’s in POINTWEST’s nature to innovate. Embracing
change, becoming agile -- this is how we do things, and it shows in the solutions we build. Know more about Pointwest, the largest fully Filipino-owned IT-BPO company that's blazing trails to the top.
www.pointwest.com.ph
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Page 1: Pointwest. Agility Defined.

POINTWEST TECHNOLOGIES CORPORATION Agility Defined.

© 2012

Page 2: Pointwest. Agility Defined.

WHO WE ARE

We are Pointwest, and we are Agility Defined.

A Filipino-owned company in the Philippines where more than 800 IT experts

ADAPT to the changing landscape of technology

CREATE and

ANTICIPATE business-critical issues and obstacles

To deliver results that make YOU more competitive in the global market.

INNOVATE Cutting-edge IT solutions

Page 3: Pointwest. Agility Defined.

2003 2004 2005 2006 2007 2008 2009 2010 2011

0.72 2.42

4.51

7.1

10.5

13.25 11.3

15.6

19.79

2003 2004 2005 2006 2007 2008 2009 2010 2011

60 137 152

252

409

504 466

576

709

OPERATIONAL ACHIEVEMENTS

Headcount Revenue (US$MM)

2003 – Established US subsidiary 2005 – Started BPO service in healthcare 2006 – Appraised at CMMI Maturity Level 3 Accredited under CBI by the Dutch Government 2007 – Made $10M in revenue with a headcount of 409 2008 – Started operations at the UP-Ayala Land Technohub Recognized as the Best Mid-Sized Locally Owned BPO Company of the Year at the Intl ICT Awards and Most Progressive Homegrown IT Service Company at the e-Services Awards 2011 – Closed the year with a 27% jump in revenue at $19.79M, from $15M the previous year

Page 4: Pointwest. Agility Defined.

GLOBAL NETWORK

PHILIPPINES

Oregon

Minnesota

Arkansas

Atlanta

New Jersey

New Zealand Melbourne

Singapore

Page 5: Pointwest. Agility Defined.

EXECUTE DESIGN PLAN CERTIFY TURNOVER

DEPLOY FIX ASSESS REPORT REVIEW

APPLICATION TESTING

HELP DESK

CONSTRUCT APP

DESIGN

REQ

ENGG TEST TRANSITION

APPLICATION DEVELOPMENT

APPLICATION CONVERSION

APPLICATION MAINTENANCE

PPQA/

Verification

BUSINESS PROCESS OUTSOURCING

CORE SERVICES

SERVICE/ SOLUTION DEVELOPMENT PROCESS

PPQA/

Verification

PPQA/

Verification

PPQA/

Verification

Page 6: Pointwest. Agility Defined.

CAPABILITY PROFILE

Mobile

Technology Practices

Mainframe Testing

Foundation for Enterprise Services

Java Microsoft

Page 7: Pointwest. Agility Defined.

Databases

&

Platforms

Framework

Tools

Complex

Functions

SKILLS PROFILE: MICROSOFT

VB6, ASP, XML/XSLT, HTML, JavaScript VB.Net 2003/2005, ASP.Net 1.1/2.0, ADO.Net, C# 2005/2008/2010, Windows Forms API, Crystal Reports

SQL Server 7.0/2000/2005/2008, SQL Server Analysis Services, SQL Server Reporting Services, SQL Server Integration Services. Oracle 8i/9i/10g, IBM DB2, Sybase SQL Advanced Server Edition, Windows 2000/2003/2008 Server, Windows CE, Pocket PC 2000, Windows Mobile 5/6, Windows XP, Windows Vista, Windows 7

COM/DCOM/COM+, .Net Framework 1.1/2.0/3.5/4.0, MVC, WPF/Silverlight, Windows Communications Foundation (WCF), CSLA.Net, Microsoft Foundation Classes, .Net Compact Framework, UI Process Application Block, .Net Remoting API, AJAX, DevX, NUnit

Active Directory Setup and Configuration, High-Availability Setup, Messaging/Message Brokers, Web Services, Integration with MS Project Server, Integration with Excel/Word, Rule Engines, Workflow Engines

Page 8: Pointwest. Agility Defined.

Databases

&

Platforms

Frame-

works

Tools

SKILLS PROFILE: JAVA/ OPEN SOURCE

JSE (Swing/ AWT), JEE (JSP, Servlets, EJB, JAAS, JNDI, JNI, JDBC, HTML), Javascript, CSS, DOM, AJAX, XML/ XSLT; ApachePOI, JFreeChart, Jasper Reports, Crystal Reports, PHP5 Tools: WSAD, RAD, Eclipse

Databases: Oracle8i/9i/10g, Sybase,MSSQL Server, UDB/ DB2,MySQL OS: Windows, Solaris, AIX, Linux Middleware/Interfaces: IBM Websphere, Weblogic, Tuxedo, Oracle AppServer, Apache Tomcat, JBoss, Mobile applications

MVC, MVCStruts, Spring, Hibernate, Ibatis, JUnit, Log4J, ORM Portal Server Framework, Portlets, Liferay, IBM Workplace, Sun Glassfish, GWT, JSF, Maven

Messaging/Message Broker, Enterprise Service Bus, Web Services, Event- Driven Architecture, Rule Based/ Rule Engine, Workflow Engine, Sockets/ Threads, CORBA/ RMI, IBMMQ, Integration with SAP Netweaver, Mainframe Systems, IBM Maximo, Filenet, Payment Gateways

Framework

Complex

Functions

Page 9: Pointwest. Agility Defined.

Services

Strategies

Tools

SKILLS PROFILE: SOFTWARE TESTING/ QA

HP Tools (Quality Center, QuickTest Professional, LoadRunner, WinRunner), Compuware (QADirector, TestPartner), SilkTest, Selenium, OpenSTA, VSTS, Sharepoint, Whizible, Defect Tracking Tools (JIRA, Bugzilla, Redmine, Mantis, TestTrack)

Test Management, Test Planning, Test Case Analysis/ Design Defect Management and Tracking, Manual/ Automated Functional Testing ------------------------------------------------------------------------------------------------- System & Integration Testing, User Acceptance Testing, Production Support Testing

Functional, Regression, Scenario-based, Risk-based, End-to-end Business, Process Testing, Test Coverage and Traceability to Requirements, Cross Browser Testing

Domain: Utilities (Gas/ Electricity, Telecommunication), Transport (Airline, Trucking), PoS, HR, Banking, Healthcare (Insurance, Pharmacy Benefits Mgmt) Technologies: Oracle, MS SQL Server, MySQL, Web-based Applications in Java and .Net, Platforms (Tuxedo, Citrix, Windows, Mainframe), Mobile applications

Domain/ Technologies

Strategies

Page 10: Pointwest. Agility Defined.

SKILLS PROFILE: MAINFRAME

Language: COBOL (Ans Cobol, VS Cobol, Cobol II, Cobol VSE), Assembler, PL1, SAS, Focus, Easytrieve, QuickJob, RPG IV, RPG ILE Batch System: JCL, VSAM, ISPF-TSO, JES2/3, CA7 Online System: CICS, IMS DC, ADSO, Natural

Database: DB2, IMS, IDMS, Adabas

Operating System: MVS, VSE, z/OS, OS400

Change Management: Changeman, Panvalet, SCLM, Librarian, Endevor Testing Tool: Expediter, Intertest Production Tracking: Netman, Tivoli, Remedy, Peregrine

Web-enablement of mainframe applications, Enterprise package conversion/ upgrade, Interface with Java/ Microsoft technology, messaging, Enterprise Integration as part of merger/ acquisition effort

Languages

Databases

&

Platforms

Tools

Complex

Functions

Page 11: Pointwest. Agility Defined.

SKILLS PREVIEW: MOBILE

Databases

&

Platforms

Pointwest is ramping up for enterprise mobility solutions!

HookApp, a social networking app for hanging out and dating

Metro Manila Flood Alert, the first and only mobile application that gives you advanced flood warnings in Metro Manila ‘round the clock

Page 12: Pointwest. Agility Defined.

VERTICALS/ INDUSTRIES

airline

trucking

Airport/ ground ops

Accounting

Finance

HR

e-Commerce

Sales & marketing

Technical ops

Marketing

Pricing

Finance

HR/ payroll

Asset mgmt

Capacity mgmt

TRANSPORTATION

banking

Online banking

Mobile banking

Remittance

Integration with

investment

banking

insurance

Life / non life

Claims mgmt

Underwriting

Service request

mgmt

BANKING &

INSURANCE

Billing

Service request

mgmt

telecom

gas

Capacity planning

Pipeline

Operations

Billing

UTILITIES

pharmacy

benefit mgmt

Clinical rules

Formulary pricing

Drug utilization

review

HEALTHCARE

store management

marketing

supplier mgmt

Contract mgmt

Fulfillment

Forecasting

merchandising

Inventory

RFID/ bar code scan

Shipping

Business Intelligence

distribution

POS systems

E-commerce

Loyalty mgmt

RETAIL

electric

Service request

mgmt

Metering

Billing

Page 13: Pointwest. Agility Defined.

Client

Onsite: Client Onsite: Domestic Partner

Manila

SERVICE DELIVERY

FULL SERVICE

Onsite: Pointwest Representative

Offshore Team: Pointwest

PARTNERED SERVICE

Client

Manila

Offshore Team: Pointwest

CO-SOURCING MODEL

Client

Manila

Offshore Team: Pointwest

Page 14: Pointwest. Agility Defined.

3rd & 4th Floors Alpha Building UP-Ayala Land Technohub Diliman, Quezon City

12th Floor Citibank Center

Makati City

DELIVERY CENTERS

Page 15: Pointwest. Agility Defined.

COMMUNICATION INFRASTRUCTURE

Page 16: Pointwest. Agility Defined.

SECURITY MANAGEMENT

International-standard Information Security Management System

Non-disclosure agreements (clients and new hires)

Extensive background and character reference check for new hires

Access control and CCTV monitoring systems

Password management

Project-based clustering of resources

Best practices

- Masking of production data

- Remote access of client environment using Citrix

- Secured version control management of artifacts

Virtual private network for client connectivity

Site blocking

Page 17: Pointwest. Agility Defined.

PARTNERSHIPS & ALLIANCES Microsoft Registered Partner

IBM Partnerworld Member

Accredited under the Centre for the Promotion of Imports (CBI) of developing countries of the Dutch Government

European Chamber of Commerce of the Philippines

American Chamber of Commerce of the Philippines

Australian-New Zealand Chamber of Commerce Philippines

British Chamber of Commerce of the Philippines

Canadian Chamber of Commerce of the Philippines

French Chamber of Commerce of the Philippines

German Chamber of Commerce of the Philippines

Spanish Chamber of Commerce of the Philippines

Philippines New Zealand Business Council

Korean Chamber of Commerce Philippines Incorporated

Philippine Software Industry Association

Philippine Chamber of Commerce and Industry