PMO17BR211 Super Powers of the EPMO Jessica …...HOUSTON, TX, USA | 5 –8 NOVEMBER 2017 #PMOSym PMO17BR211 Super Powers of the EPMO Jessica Ballew, Deputy Assistant Director of Policy

HOUSTON, TX, USA | 5 – 8 NOVEMBER 2017

#PMOSym

PMO17BR211

Super Powers of the EPMO

Jessica Ballew, Deputy Assistant Director of Policy & Planning | Amanda Arriaga, Chief Administrative Officer,

Texas Department of Public Safety

Who is DPS?

Meet the Avengers: Establishing the Enterprise PMO

Business & Law

Enforcement Operations

Workforce Mgmt

Enterprise Project

Management Office

• Strategy Cycle

• Legislative Process

• Grant Applications

• Funding Streams

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Super Power: Clairvoyance

• Risk Management

– Assumptions

– Constraints

– Dependencies

• Stakeholder Management

– Sidekicks

– Villains

– Partners

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Super Power: Clairvoyance

“SWOT did you think would happen?”

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Super Power: Mind Meld

Assessment

Plan

Design

• Needs

• Objectives

• Scope

• Dependencies

• Processes / Framework

• Implementation Plan

• Team Formation

• Innovate

• Optimize

• Share

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Super Powers: Speed AND Strength

• Adaptable Frameworks

• Change ManagementPortfolio Planning

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The DC Framework - Traditional, Hybrid, Iterative

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The Marvel Framework - Agile, Short Term Releases

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Tying it All Together: The Justice League

Process ManagementCommunication

Management

Relationship Management

Business Management

PM Leadership

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Tying it All Together: The Justice League

• Performance Measures

– Project

– Portfolio

• Post Implementation Review

Tying it All Together - Examples

• What is your organization’s kryptonite?

– Poor Planning

– Lack of Resources

– Lack of Communication

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Example - Project Status Report

Portfolio Health – Q1 FY16

0% 20% 40% 60% 80% 100%

Overall

Resources

Budget

Schedule

Red

Yellow

Green

Percent of Active Projects in Portfolio

Example - Portfolio Status

Example - Project Scoring

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MeasurementDescription Approach to Taking Measurement Result

Match confirmation transaction time Currently, 75% of transactions are complete within one (1) hour and

100% of transactions are complete within two (2) hours. The goal is to

have 100% of transactions complete within 1.5 hours.

reports to show increase in match

confirmation and completion rate.

Results are expected to be met. A

sampling of 10K transactions was

taken and the average processing

time is between 7-10 minutes, with

100% of transactions completing

within 1.25 hours..

Cost Savings per Transaction Currently, it costs 1.25 per

transaction. The goal is to achieve

a reduction in cost of at least 10%

per transaction.

Contract pricing Exceeded. Current contract pricing

is .99 per transaction for an

estimated total “savings” of 923K in

FY16.

Example - Project Performance Measures

Example - Portfolio Investment By Goal

0 20 40 60

Combat Crime & Terrorism

Enhance Highway &…

Human Capital

Enhance License &…

Infrastructure

Strengthen Emergency…

Requested Active

Million

Project

Status

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

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Resource and Contract Savings Compliance Business InfrastructureImprovements and Innovation

Portfolio Performance

FY15 FY16 FY17

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Example - Portfolio Value

Does Your Organization Have Super Powers?

• Who is assembling your project team?

• Do you make your sponsor feel like Captain America?

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Your Contact Information• Amanda Arriaga

– Assistant Director, Administration

– Texas Department of Public Safety

– [email protected]

– 512.424.7772

• Jessica Iselt Ballew

– Deputy Assistant Director, Policy & Planning

– Texas Department of Public Safety

– [email protected]

– 512.424.5818

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