PMO - Delivering Business Results

PMO – Delivering Business Value…

Five Keys to Success…. and How we can help !

Meet George…

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George M. CIO Major US Airport

The Changing Business Landscape – Realities confronting CIOs today…

Rising Expectations Consumers/staff want the same personalized, on-demand treatment they are used to in their personal lives

37% of U.S. information workers use non-IT supported technologies at work

Changing Business Models

New competitors, new business models, are

competing for IT budgets

There has been a 30% proliferation in the IT

Outsourcing space

Financial Pressures

Innovation Everywhere Innovation can come from anywhere, anyone, and at anytime

Greater than 50% of new product innovation come from customers, suppliers and partners

Less than 2% of 2500 global companies analyzed by AT Kearney

showed increased in IT spend in 2011

IT budgets are being reduced and asked to do more with less while

maintaining the same level of quality

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ImproveOperational Efficiency

Increase network utilization, streamline operations, and

extract more value?

Increase Customer Satisfaction

Proactively prevent issues from degrading business operations "and provide reliable access to

applications?

Speed Time to Value Increase return on my existing and new IT investments?

How Do I…

Increasing Pressures on Leadership

Grow My Business Capture new business opportunities and align IT investments to business strategy?

Reduce Risk Ensure business continuity, regulatory compliance and security?

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Marshalling the troops to solve current challenges….

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Laying out the IT Landscape Analyzing the Desired Business Needs

Next-Generation Solutions

Video Services

Mobile Services

Cloud/Managed Services

Video Enabler

Mobile Enabler

Cloud/Managed Enabler

Consumer & Business Experience Web 2.0Web 2.0 CollaborationCollaboration

Technology Transformation!

Service Transformation!

Operations Transformation!

IT Focus Improve operational efficiencies, optimize costs, and assure the services and end-user experience

Smoothly transition the infrastructure to quickly scale and achieve cost efficiencies

Enable new services, monetization models, mitigate risk and accelerated time to market

PMO is launched to address – Business pressing challenges

PMO

Fina

nce!

Marketing!

Investments!Enhancements to financial systems

Operations!IT updages, operations

Systems!HR tools & Support

CRM New Database Deployment

Campaigns!New system to track leads

PMO Performance!Business Expectations!

PMO Performance Assessment

Business agility!

Customer responsiveness!

Cost-effective strategy !for business process transformation!

!Projects coming in late!Projects are experiencing cost over runs!Quality of projects are poor!Delivering projects that organization does not need!

Why did this happening?

PMOs projects had no impact on the overall company’s

strategy

PMO had no formal methodology and framework to govern their

PMOs

PMO was a Process Tyrants – Most PMOs are focused on

process adherence rather than deliver business value

9 Deadly Sins Every PMO Should Avoid

PMO attempted to solve world hunger – The PMO took

on more than its charter allowed

The PMO was focused on gathering and reporting

information that were irrelevant to business decision making

Lack of transparency and visibility – Over 56% of the respondent

ranked PMO visibility as marginal


PMO lost its executive sponsorship hence there was

no connection to the C-suite

The PMO forgot its #1 goal is to communicate with all of its

stakeholders – there was no basic infrastructure for

communications

The PMO failed to deliver strategic value to the business it is often perceived as a cost

center


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Why did this PMO fail?

Are all your Project and Programs really necessary?

Which one will help you deliver your strategic objectives?

What financial benefits will they give you?

How much is your change portfolio impacting your business?

How much is it costing you?

1 2 3 4 5

If budgets are reduced which projects will you put on hold? Impact?

Do you have the right resources to delivery your projects?

Are your projects being delivered consistantly on time, budget, etc?

6 7 8

The BIG Questions…!

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The Way Forward – PMO Accelerator

The PMO Accelerator adequately helps you address these questions… !

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PMO Accelerator® - What is it?

Delivering Business Value!

§  It is a fusion of Agile, Lean, and PMI methodologies leverage to increase PMO relevance and performance by delivering outstanding results and values to business stakeholders

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PMO Accelerator® – Value Proposition

§  Based on our experience working with clients and our involvement in the industry, we believe that by focusing on the following five categories companies can accelerate project speed, predictability, and quality by 15 – 20%

§  Embrace Strategic Portfolio Management §  Implement robust Program Delivery Management §  Develop Project Management Capabilities §  Leverage Performance Analytics §  Create a flat Governance Framework

Tops-Down and Bottoms-up WorkflowPMO Accelerator® Framework

Vision Mission Strategic Objectives

Strategic Plan Governance

Strategy Translation

Portfolio Planning

Portfolio Analysis

Portfolio Selection

Portfolio Prioritization

Portfolio Management

Portfolio Re-evaluation

Program Planning

Program Execution

Establish Governance & Infrastructure

Manage Incremental

Benefits Program Controls

Program Transition

Ongoing Operations

Project Management!

Initiation Planning Execution Monitor & Control Close Transition Ongoing

Operations

Program Delivery Management!

Strategic Portfolio Management!

Top Level Business Strategy!

Performance Analytics!

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Assess Alternatives

Align Strategic

Investments Mitigate Risks

Manage Financials

Optimize Resources

Accelerate Performance

Benefits of PMO Accelerator®

A comprehensive approach…!

Delivering Business Value!

§  Align project operations with business strategy

§  Accurately forecast costs, schedules and resources

§  Provide enterprise-wide transparency of project portfolios

§  Optimize resource utilization and supply chain

§  Collaborate across functions for better decision making

§  Reduce total cost of ownership

Customers!

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At OMNI we are committed to delivering business value: •  Accelerate strategic alignment by enabling your business

strategy to drive the selection and management of enterprise investments and strategic resources

•  Increase your ROIP through innovative and creative

concepts/ideas/strategies delivered by our expert consultants

•  Improve operational performance by optimizing business

processes and project delivery based on best practices and by enhancing process governance

•  Reduce total cost of ownership and free up funds for

innovation by enhancing your IT strategy and landscape and effectively managing your IT investment

How We Can Help?

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How We Do It? Enable Business Transformation

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People! Processes! Technology!

Delivering!Business!

Value!

Business Transformation requires integration between people, processes and technology; as the strategic platform to align business strategy

Experienced Consultants

•  All of our consultants have the practical experience

•  Our consultants are Thought Leaders

Relevant Experience!

•  Project & Program leadership roles with multiple organizations

•  Publication, White Papers

•  Conference speakers

Client Empowerment!

•  Work closely with clients to deliver knowledge transfer

•  Provide on-going support and training of all client needs

Our People

Our Process – Six Steps To Success

§  Build Coalition with Business

§  Identify Business needs

§  Create PMO Offerings

§  Develop Delivery Process

§  Apply Change Management §  Monitoring &

Administration

§  Service Level Management

§  Integration

Management

PMO Integrated Delivery Methodology

§  Establish PMO Champion

§  PMO Business Case/ROI

§  Create PMO Charter

§  Conduct Maturity Assessment

§  Identify Stakeholders

§ Survey

Customers

§ Create Service Delivery Model

§ Define Hi-Level Requirements & Functions

§  Establish Tools, Process/People Skills

§  Validate PMO Architecture

§  Implement

Offerings §  Migrate

Projects into EPM

§  Verify Value Proposition

§  On Going

Performance Analysis

§  Educate Business on Offerings

OPERATE OPTIMIZE DEVELOP

DEFINE DESIGN DEPLOY

Step 3 Step 4 Step 5 Step 6 Step 1 Step 2

Our Process – 250+ Customized Artifacts

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Level 3 EPMO Deployment

Project Status Dashboard − �Overall Status

Milestones/Del. Costs/Budget Requirements Overall Status Next Milestone Issues/Risks

!  Establish PMO Champion

!  Complete PMO Justification

!  Services Delivery Model

!  Detailed Delivery Offerings

!  Develop Delivery Processes

!  Install EPM Tools !  Roll Out Services

Offerings !  Educate Business !  Very Value Prop.

Based on the CPI & SPI analysis we are curently projecting that this project will experience a major cost overrun due to delay in IT processing the Project Host requirements

The project team is still waiting for IT to approve Project Host as an approved Aplication Service provider to Level 3 for the MS EPM system

Overall this project is on track is currently still scheduled to complete on budget, schedule, and within scope

Install EPM System Roll Out Service Offerings

There are no major issues to report at this time Risk – Please refer to the Slide 4 for Risks details

Project Name Level EPMO Deployment

Date 03-22-2012 Author Alvin McBorrough


EPMO Deployment − Timeline Project Plan!

EPMO Deployment Days

January February March April

Procedures 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Define Phase 6

Establish PMO Champion 0

Form Initial Project Team 1

Create PMO Justification 5

Define Phase Complete 0

Design Phase 40 Create Service Delivery Model 40

Develop Detailed Offerings 10

Develop Delivery Processes 20

Design Phase Complete 0

Deploy Phase 20 Install EPM Tools 20

Roll Out Service Offerings 20

Deploy Phase Complete 0

Sustain Phase 16 Educate The Business 15

Refine Delivery Methods/Tools 10

Verify Value Proposition 1

Sustain Phase Complete 0


Project Risks − Dashboard

Assessment Scheme for the Qualitative Risk Assessment!

Occ

urre

nce

Pro

babi

lity H

igh

> 75

%

Low

<2

5%

Impact on the Project (Deadlines, Costs, Quality)

Low High

Med

ium

25

%-7

5%

1

2 3

4

1.  EPM system requires IT approval 2.  Educate the Business 3.  Time required for training 4.  EMP Configurations ready for go live

IT

PMO & Business PMO

Project Host

Medium


Project Performance Index

Cost Performance Index

Schedule Performance Index

0,92

0,81

Cost Performance Index and Schedule Performance Index

Time

Dol

lars

Reporting Cut-off-Date

Projected Slippage

Estimated Cost at Completion

Proj

ecte

d O

verr

un

Bud

get a

t C

ompl

etio

n

Total Budgeted Cost

Actuals

Plan

Earned Value

Bottom Up

Top Down

Our Technology – MS Enterprise Project Management

Discernment

Find the relevant data connections and information streams, reduce noise, increase signal

Amplification Discovery Impact

Enrich information streams with knowledge, increase visual clueing and eliminate noise.

Visually explore information to find insight. Easily identify the emerging opportunities and risks.

Determine impact that information shifts create and notify decision makers to empower timely decisions.

Public Cloud

Enterprise Cloud

Big Data

Unexpected Value

Knowledge Captured intelligence which speeds up and refines future discovery.

Human Social Technology Process

Our Technology – Relevance Logic

We are a team of business and technical experts consulting in industries undergoing profound change

Strategy! Operations! Technology! People!

We help companies implement their most complex projects so they can focus on delivering exceptional value to their stakeholders

…our Mission

Who We Are…

The OMNI Consulting Group…

Our Vertical Focus

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!!!!

!

!!

!!!!!

!

!!!

!!!!!!!!!

!!!

!!!!!!!!!!!!!!

§  Telecom §  High Tech §  Media &

Entertainment §  Electronics

§  Banking §  Capital Markets §  Insurance

§  Federal §  State & Local §  Transit &

Transportation §  Education

§  Utilities §  Energy §  Metals & Mining §  Oil & Gas §  Chemicals

§  Automotive §  Manufacturing §  Consumer &

Retail §  Healthcare & Life

Sciences

OPERATIONS (Business Process Excellence, Project & Program Management, EPMO Set-Up and Operations)!

TECHNOLOGY (IT Strategy & Transformation, Business Analytics, Data Management) "!

STRATEGY (Balanced Scorecard, Strategic Planning, Customer Experience Management) !

PEOPLE (Organizational Change Management, Learning & Development)!

Comm. & !High Tech!

Resources! Products!Financial Services!

Public Sector!

Benefits To Our Clients

Enabling Business Outcomes

Realize the full value of your PMO investment with world-class people, processes, and technology

Monetization & Time to Market

Innovation & Differentiation

Cost Optimization

Operational Excellence B

usin

ess

Rel

evan

ce

Services Relevance

Business Outcomes

Architecture/ Solutions and

Business Models

Systems

Products

Thanks for Your Undivided Attention…

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We would be happy to help.

Do You Have Any Questions?

Alvin McBorroughManaging Partner The OMNI Consulting Group [email protected]