MessalineApghar Senior Member Super Geek Join Date: Apr 2010 Location: NYC Burbs Posts: 1,267 Real Name: Ian Plasticase / Nanuk I just had a really negative experience with Plasticase....the company Suing invicta for the SAN OQ and Venom OQ case design. I have the sAN OQ case, and invicta doesn't sell replacement foams....so I contacted Plasticase, who does. They called me 3-4 weeks after I placed the order, wanted to verify I was ordering the right foams for the right case, since I had not ever purchased or registered a case with them. . . So I explained that I had the Invicta Case and wanted to switch out the foams...and that Invicta doesn't sell the alternate foams as a part. at which point they bille dme another $.60 for shipping... Today I get an email, another month since the last contact, says "sorry we're not going to sel it to you, we're not going to support the competators product, get your foams from them..we're going to refund your $20." How rude, not to support the end -users caught in the middle, and to keep the money and get the interest on it for nearly 2 months, and to top it off, they're not refunding the $.60.....now $.60 is **** money, but the idea is nauseating. I will never support, buy, or sell a plasticase product personally or for work use or resale ever again, (not that I have, they were new to me, but I would have) . I would ask the same of my fellow WGs, if you agree it's outrageous behavior. Thanks for listening. __________________ If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel - Dire Straits 3 Lastest Threads by MessalineApghar Thread Forum Last Poster Replies Views Last Post Plasticase / Nanuk General Invicta Watch Discussions sanlover99 24 112 08-05-2010 05:51 PM Got my V-E C.S.M. today. ... General Russian Watch Brands MessalineApghar 0 29 08-03-2010 08:06 PM Can anyone tell from looking .... ? Stuhrling Original bichondaddy1057 1 32 07-31-2010 08:55 AM
They called me 3-4 weeks after I placed the order, wanted to verify I was ordering the right foams for the right case, since I had not ever purchased or registered a case with them. . . So I explained that I had the Invicta Case and wanted to switch out the foams...and that Invicta doesn't sell the alternate foams as a part. at which point they bille dme another $.60 for shipping... Plasticase / Nanuk General Invicta Watch Discussions sanlover99 24 112 08-05-2010 05:51 PM Plasticase / Nanuk
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
MessalineApghar Senior Member Super Geek
Join Date: Apr 2010 Location: NYC Burbs
Posts: 1,267 Real Name: Ian
Plasticase / Nanuk
I just had a really negative experience with Plasticase....the company Suing invicta for the
SAN OQ and Venom OQ case design.
I have the sAN OQ case, and invicta doesn't sell replacement foams....so I contacted Plasticase, who does.
They called me 3-4 weeks after I placed the order, wanted to verify I was ordering the right
foams for the right case, since I had not ever purchased or registered a case with them. . . So I explained that I had the Invicta Case and wanted to switch out the foams...and that
Invicta doesn't sell the alternate foams as a part. at which point they bille dme another $.60
for shipping...
Today I get an email, another month since the last contact, says "sorry we're not going to
sel it to you, we're not going to support the competators product, get your foams from
them..we're going to refund your $20."
How rude, not to support the end -users caught in the middle, and to keep the money and
get the interest on it for nearly 2 months, and to top it off, they're not refunding the
$.60.....now $.60 is **** money, but the idea is nauseating.
I will never support, buy, or sell a plasticase product personally or for work use or resale
ever again, (not that I have, they were new to me, but I would have) . I would ask the
same of my fellow WGs, if you agree it's outrageous behavior.
Thanks for listening.
__________________
If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel -
I just had a really negative experience with Plasticase....the company Suing invicta for the
SAN OQ and Venom OQ case design.
I have the sAN OQ case, and invicta doesn't sell replacement foams....so I contacted
Plasticase, who does.
They called me 3-4 weeks after I placed the order, wanted to verify I was ordering the right foams for the right case, since I had not ever purchased or registered a case with
them. . . So I explained that I had the Invicta Case and wanted to switch out the
foams...and that Invicta doesn't sell the alternate foams as a part. at which point they bille
dme another $.60 for shipping...
Today I get an email, another month since the last contact, says "sorry we're not going to
sel it to you, we're not going to support the competators product, get your foams from them..we're going to refund your $20."
How rude, not to support the end -users caught in the middle, and to keep the money and
get the interest on it for nearly 2 months, and to top it off, they're not refunding the $.60.....now $.60 is **** money, but the idea is nauseating.
I will never support, buy, or sell a plasticase product personally or for work use or resale
ever again, (not that I have, they were new to me, but I would have) . I would ask the
same of my fellow WGs, if you agree it's outrageous behavior.
Thanks for listening.
youre not a plasticase end user when plasticase didnt even make the case you have. i know i
wouldnt provide a service to anyone who supports the company ripping me off. why would
you? its like microsoft providing software updates to all the people who pirate their OS. how
about a watch analogy: would rolex service a fake submariner? thats exactly what you are asking plasticase to do: asking them to provide parts to a fake plasticase case. i applaud
I'd be a little upset about the money. In fact probably quite upset.
However, you're taking advantage of them, trying to get products to support a competitor's
product from them, so I don't blame them for not selling the foam. You are just caught in
the middle and that sucks, but I don't blame them either. However, I don't think holding
your money or not refunding 100% was professional at all.
tkromer
View Public Profile
Send a private message to tkromer
Send email to tkromer
Find all posts by tkromer
Add tkromer to Your Contacts
#5
Today, 06:14 PM
sanlover99 Senior Member Senior Geek
Join Date: Jun 2010 Posts: 195
Quote:
Originally Posted by MessalineApghar
I am offended that
A- they took my money and kept it two months...if they were going to refuse my order, it
should have been @ point-of-contact, a month ago.
B- they're not refunding 100% C - i'm not the one involved in the suit, i'm just caught in the middle
and
D- if i got GREAT service, I'd be singing their praises and potentially driving more sales,
both directly to myself, thru my place of employment, and thru word-of-mouth to fellow geeks.
so no, i find it to be a very short sighted opinion.
A. so their CS is slow, sue them
B. im sure they will refund you $0.60 if you ask
C. you are involved by buying and supporting a counterfeit plasticase. by asking plasticase to support your fake, would be like sending a fake submariner to rolex to be serviced.
they would if that person said they were using it on a fake. exactly what you did
in actuality, a lot of brands require either the actual watch or a serial number to prevent
this abuse. yes it is abuse to support a fake product.
First off, it's not a fake until the courts decide it's a fake.ntil then, it's a clone.
Secondly, it's a great opportunity to convert a customer from the "fake" brand to a customer
of "your" brand. end of story. Happy customers drive sales and it costs far more marketing money and psychology to obtain a new customer then it does to retain an old one...even if
the existing customer is wrong.
__________________
If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel - Dire Straits
i don't own a Rolex (Real or fake), a Rollex or a Romex, but in any business you have the right to refuse service. However an AD/service center is in business to make money. If I
brought a Rollex or Romex to a Rolex AD for service, I would surely expect to be serviced.
and to pay the premium price associated with it.
LOL, good luck with that. rolex is notorious for sending out agents and shutting down any
and all authorized watchmakers they find repairing fakes. so again, good luck with that.
sanlover99
View Public Profile
Send a private message to sanlover99
Find all posts by sanlover99
Add sanlover99 to Your Contacts
#23
Today, 07:11 PM
baker.bjs Senior Member Senior Geek
Join Date: Jun 2010 Location: USA
Posts: 100
Quote:
i don't own a Rolex (Real or fake), a Rollex or a Romex, but in any business you have the
right to refuse service. However an AD/service center is in business to make money. If I brought a Rollex or Romex to a Rolex AD for service, I would surely expect to be serviced.
and to pay the premium price associated with it.
Now that made my day.
__________________
Those who deny freedom to others deserve it not for themselves. ~Abraham Lincoln