Planned Release as of 6/18/09; Subject to change Lemvigh-Müller Kommunikation Mikael Juul & Simon Karkov.

Planned Release as of 6/18/09; Subject to change

Avaya IP Office

New Release With

SimplifiedPricing & Packaging

Lemvigh-Müller Kommunikation Mikael Juul & Simon Karkov

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.Planned Release as of 6/18/09; Subject to change

Avaya SME 3 Pillars from Product Development to Go-To-Market

Our business partners and customers value what will make their life easier

To improve customer responsiveness, loyalty and satisfaction

To adapt to user environment integrating with business processes

2


What's New With IP Office

To LearnTo SellTo BuyTo Use

3


Train Fast. Get More Selling.

Plain speak names for easy selling

Whole conversation on one page

4


Talk Value. Raise Your Average Sale.

More

Competitively Priced;Easier to

Configure

30%+ Fewer Order

Codes

… More to come

5


Show Results. Close Faster.

Relevant to Users

Demonstrabl

e ROI

www.avaya.com/ipofficeroi

6


Install Quickly. Save Time.

Single PlatformUp to 384 users

Browser-based Applications

7

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.Planned Release as of 6/18/09; Subject to change 8


IP OFFICEADVANCED EDITIONIP OFFICE

PREFERRED EDITIONIP OFFICEESSENTIAL EDITION

U S E R P R O D U C T I V I T Y

G R O U P C O L L A B O R AT I O N

P L AT F O R M A N D P H O N E S

PhonesCommunications Server Multi-site Option

O T H E R O P T I O N S

Avaya IP OfficeSimplified Packaging & Pricing

Hardware & Software

Services

Accessories & Adjuncts

Application Partners

RECEPTIONIST MOBILE WORKER

TELE-WORKER

POWERUSER

AGENT SUPERVISOR

Financing


Your Conversation Today:50 User Single Site Professional Services Firm

System + Phones/lines

Dkr. 116.100

Prof. license 1 Dkr. 6,000

VM Pro 1 Dkr. 11.300

Total System Dkr. 133.400

PM Pro 33 Dkr. 15.963

PC SoftPhone* 8 Dkr. 4.453

Mobility 10 Dkr. 4.577

TTS** 3 Dkr. 6480

VPN 5 Dkr. 1.568

UMS 20 Dkr. 5.108

Total User Dkr. 39.765

Total System Dkr. 173.165*Requires PM Pro license

** Need to plan per port

5 executives and 10 mobile sales people (5 of them travel internationally)15 managers and 5 who work from home

You have some people work out of the office, you need a mobility license

You should buy Email reading for your mobile staff – You may need 3

or 4 ports

You’ll need to upgrade to

‘Professional’

Ahh…If you want to use SoftPhone you need to buy PMPRO license

We can support home worker. You need to a VPN license,

and best to buy PM Pro too..

You can have Voicemail to Email – just

buy UMS

We have VoiceMail Pro or Embedded

You need Phone

Manager Pro for some of your staff

10


New Scenario (August):

Total System Dkr. 158.615

Level of Collaboration

# of Laptop Users

# of Mobile Sales & Service (no

laptop)

# of Full TimeWork From Home

This has VoiceMail Pro in it; Eliminates Professional licenseVoicemail Lite is discontinued

one-X™ Mobile for IP Officeone-X™ Portal for IP OfficePhone Manager Pro & PC SoftphoneUnified Messaging & Text to SpeechVPN license

one-X™ Mobile for IP OfficeText to Speech

VPN license one-X™ Portal for IP Office Phone Manager Pro

And A Lower Price by

Dkr. 14.550! (~ 9%)

System and Phones/lines

Dkr. 116.100

Preferred Edition

Dkr. 12.933

Power User 25 Dkr. 18.711

Mobile Worker

10 Dkr 7.247

Teleworker 5 Dkr. 3.624

LIST Price

11


Avaya IP Office

Release 5 Enhancements

And More … SIP extension support T38 Fax over SIP

Trunking Dial by Name on

Essential Edition (formerly Embedded Voicemail)

Exchange Server 2007 integration with Preferred Edition (VoiceMail Pro)

New DECT R4 Core features for German

market

12

Increased Capacity•From 270 to 384 users•TWO 64 party conference bridges

Expanded Networking•From 16 to 32 sites•Resilient SCN

Avaya one-X Portal for IP Office•Browser-based desktop UC•Included with Power User & Tele-worker

Customer Call Reporter•Browser-based real-time reporting•Simple to install and deploy•Included with Advanced Edition


Simplified IP Office Platform

IP Office 500

Up to 384 extensions & 192/240 Lines/Trunks2 x 64-party Conferencing ports

BEFORE AFTER

Professional Edition required to scale up or add advanced applications

• Professional Edition is eliminated

Scale: Up to 272 extensions(Need IP Office 412 to get to 360 extensions)

• Simplified Platform: Capacity of the IP Office 500 increases from 272 to 384

One Built-in 64 Party Conference Bridge

• Doubles capacity; Like the IP412, the IP500 will have TWO built-in 64-Party Conference bridges

VoiceMail Pro capacity of 30 ports • Preferred Edition capacity of 40 ports

13


IP Office Multi-site Option:Enhanced Small Community Network (SCN)

Increased SCN capacity from 16 to 32 sites (total 500 users)

IP

AdvancedNetworking

now includedas standard

Meshed SCN

Voice Networking (Q.Sig and SCN)

Presence (SCN)

Advanced Voice Features (SCN)

Resource Optimization (SCN)

Business Continuity (SCN)

New

Resilient SCN

14


Resilient SCN - Same or Remote Locations

Sys BSys A

Huntgroup 1 Huntgroup 2

Resilient SCN Provides; Transparency for most used features Resilient user & huntgroups Back up system for VoiceMail Pro Resilient network topologies No idle hardware required

Systems A & B share information Users & Huntgroups IP Extension (Including DHCP) Personal contacts/Call Log (1600) Licenses associated to users Simple activation (just 3 check boxes)

PSTN

A B

PSTN

VoiceMail Pro

Resilient SCN

New

New

15


Resilient SCN – Business Continuity

Sys BSys A

Huntgroup 1 Huntgroup 2

PSTN

A B

PSTN

Once system B is restored, system administrator controls return to normal operation via System Status Application (SSA)

Other User licences will not be carried over to system A

On system B failure, System A will automatically support Avaya IP phones, Hunt Groups, and DHCP if required

VoiceMail Pro reregisters to A All Users will have their UMS and

Mobility licenses carried over

VoiceMail Pro

Resilient SCN

New

16


Automatic Codec Preference

G729 = ca. 8K (GSM kvalitet) G711 = ca. 64K – ukomprimeret – bedst lydkvalitet


En lille test…


one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker

Simpler to install and maintain Simple to use Enhances employee productivity

New

Thin Client Alternative to Phone Manager

First Release Provides Real-time Call Control

Works with Internet Explorer, Mozilla Firefox, Citrix

Part of Power User & Tele-worker Solutions

19



http://10.15.144.6:8080/inyama/inyama.html






IP Office Preferred EditionMS Exchange 2007 Server Integration

VoiceMail Pro can now use Microsoft Exchange 2007 as Message Store

Provides better integration with Mobility server e.g. BlackBerry Enterprise Server

Requires UMS license provided as part of Power User package

23


Voicemail Pro 5,0 (Preferred edition)


Voicemail Pro 5,0 (Preferred edition)


Improved Customer Service

IP Office Advanced EditionCustomer Call Reporter (CCR) Application

Target Segment: Small Business Focus <30 agents

Track & measure customer service and agent productivity levels with real-time & historic reporting

Can support up to 150 agents, 30 supervisors and one administrator

Browser/Thin Client Architecture

Single Server Consolidation (with Preferred Edition/VM Pro)

Requires Preferred Edition as pre-requisite

Simple/Intuitive Reporting

New

26



http://10.15.144.7/CCRWebClient/Anonymous/Logon.aspx




Contact Store 7.8


SIP Enhancements

SIP Endpoints Support

Many 3rd-parties tested:– Polycom, Grandstream,

Nokia SIP client, etc– SIP Analogue Telephone

Adapter (ATA)– See Knowledge Base for

full list on R5 GA– Requires 3rd Party IP

Phone License

Call Features supported– Basic call to other SIP

Phone or Legacy Phone– Call / Message Waiting– Do Not Disturb– Many more …

T.38 Fax transport over SIP trunks– Reliable fax transit over

IP network

New

30


1600 Series Usability

Enhanced User Interface:

– 1608 and 1616 phones enhanced to access commonly used features

– Improved Caller Details presentation on 1608

Centralised Call Log & Directory:

– Directory on 1608 and 1616 phones will be launched from the “Contacts” key

– Provides CLI/name matching for more personal customer service

– Personal directory & call log entries are stored as part of the User record. They will be accessible over SCN when hot-desking to another 1600

– Personal directory is also shared with one-X Portal

201 2:27pm 08/09

↓ a=

Status Features

Improved Directory handling & Call Log

Access to commonly used IP

Office features, displayed in a menu

hierarchy.

31


New DECT R4

New Handsets

– 3720: Black/white display, standard functionality.

– 3725: Bluetooth headset compatibility; Colour display, extended functionality.

New DECT Base Station

– Avaya In-building Wireless Server (AIWS) for TXT messaging, IP Office directory integration, handset configuration and firmware.

Basic Handset Charger and Intelligent Charger

– USB or LAN connected charger for handset configuration and firmware update.

New

32


DECT R4


DECT R4


Enhanced Migration From Integral 5 to IP Office

Unconditional Forward to Voicemail Idle Line Preference

– It is now possible to configure Line Appearances before Call Appearances (1600). Idle phone going off hook will be connected to an outside line

Alerting/Ringtone for covered calls– Alert signal for covered calls can have the following values:

Ring, Abbreviated Ring and No Ring. Enhanced feature set for Internal Twinning External Call Lamp Indication Drop External Only Conferences Transferable Dial Out Privilege (Dial Tone) Coverage to Operator (Coverage Groups)

– An operator provides coverage for external calls that would otherwise go to voicemail

Primary ExtensionSecondary Extension

35


System Management Improvements

Enhanced VoIP Diagnostics!

Each IP extension has QoS reports

Packet loss, Jitter and Round Trip Delay

Quick install!

Print phone button labels from Manager

New VoIP statisticsNew VoIP statistics

36


Avaya IP Office

Future: Next Release And Beyond …

And More … Microsoft OCS

Integration

Enhancements to one-X portal for IP Office

All apps to be browser-based

Web 2.0 Integration (social networking)

Device integration (e.g. iPhone)

Note: The items on the right are not yet part of the formal roadmap beyond next release.

37

Support for PARTNER® Sets

9600 & New Digital Endpoints

<20 Package

Multi-site Reporting on CCR

37


Avaya IP Office


Portfolio Area Product Delivered Key Benefits

ServersServers

Enhanced IP 500:• Sub-20 market engagement• Combination Card• IP Office enhanced key & lamp

supporting PARTNER phones on an ETR6 card

• Integral 5 migration• Secure smart card to hold

licensing

Enhanced IP 500:• Sub-20 market engagement• Combination Card• IP Office enhanced key & lamp

supporting PARTNER phones on an ETR6 card

• Integral 5 migration• Secure smart card to hold

licensing

• Better match between product and smallest market sector

• Enhance collaborative working for smallest customers

• Assist migration from older product portfolios

• Simplify license activations and recovery

• Better match between product and smallest market sector

• Enhance collaborative working for smallest customers

• Assist migration from older product portfolios

• Simplify license activations and recovery

Core Communication ServicesCore Communication Services

Communication InfrastructureCommunication Infrastructure


Avaya IP Office



TelephonesTelephones

• 1503, 1508 and 1516 digital • 9620L/C 9650/C IP Phones• Entry Level DECT base station• Avaya ‘Dial pad’ SIP Softphone

• 1503, 1508 and 1516 digital • 9620L/C 9650/C IP Phones• Entry Level DECT base station• Avaya ‘Dial pad’ SIP Softphone

• Offer a one-X user interface across both digital and IP deployments

• Offer high-end executive phones on IP Office

• Offer a one-X user interface across both digital and IP deployments

• Offer high-end executive phones on IP Office

Core Communication ServicesCore Communication Services

Communication InfrastructureCommunication Infrastructure

Core Communication Services

Core Communication Services

• Simplified Manager, Simplified licensing

• Enhanced Networking• Distributed, resilient Voice Mail• Serviceability• Restore previous working state• Phone usability enhancements

• Simplified Manager, Simplified licensing

• Enhanced Networking• Distributed, resilient Voice Mail• Serviceability• Restore previous working state• Phone usability enhancements

• Improve profitability of small customer deployments

• Improve business continuity• Make recovery quick and

easy

• Improve profitability of small customer deployments

• Improve business continuity• Make recovery quick and

easy


Avaya IP Office



Productivity ApplicationsProductivity Applications

Messaging enhancements:• Distributed VM Pro in a SCN• Back up VM Pro• Graceful shutdown

one-X Portal enhancements• Telecommuter mode• Built-in IM & Presence• Conferencing gadget• Other Phone Manager features

Messaging enhancements:• Distributed VM Pro in a SCN• Back up VM Pro• Graceful shutdown

one-X Portal enhancements• Telecommuter mode• Built-in IM & Presence• Conferencing gadget• Other Phone Manager features

Improved Business Continuity and maintenance planning

Simplify deployment of user productivity and mobility applications

Improved Business Continuity and maintenance planning

Simplify deployment of user productivity and mobility applications

Collaboration and Interaction Solutions

Collaboration and Interaction Solutions

Intelligent Access and Enterprise Application Integration

Intelligent Access and Enterprise Application Integration


Avaya IP Office



Customer ServiceReportingCustomer ServiceReporting

CCR enhancements• Multi-site support• Wallboard enhancement

CCR enhancements• Multi-site support• Wallboard enhancement

Reduces TCO for SME users who have multiple sites


Reduces TCO for SME users who have multiple sites


Pe

rform

ance

A

na

lytics

Pe

rform

ance

A

na

lytics


Tak for opmærksomheden

Stadig sulten efter mere viden?:

TECHNICAL BULLETIN 109!

+ meget andet materiale på BP portalen &

AVAYA Knowledgebase

42

http://marketingtools.avaya.com/knowledgebase/


Avaya IP Office

IP Office 500 Communications Server

43

Up to 384 users Just add as you grow

Network up to 32 sites Proprietary OS; No moving parts

Modular ScalableReliable

Go pure IP or the right mix you desire Get IP value only where you need it Save energy where you don’t need IP

Versatile &

“Green”

Hybrid Technology

Complete set of menu-driven tools, including audit trails Administer moves, adds or changes – locally or remotely Real-time remote diagnostics made easy Get IP Office alarms via SNMP and E-mail

Easy to Manage

Auto call distribution to customized routes Auto validation and error-checking Integrated, customizable firewall & router Open; Easy to integrate with other applications

Smart,Built-in Value

Built-in

64 PartyX2

Conference Bridge

43


Avaya IP Office

Wide Range Of Desk Phones

44

5402

5410

5420

Digital P

hones

44

1603

1608

1616

5610& VPN

5621& VPN

IP P

honesAdd software license and these phones become VPN links to the main system.


Avaya IP Office

Supports T3 Desk Phones (EMEA)

4545

Integral T3 IP - Compact Integral T3 IP -

ClassicIntegral T3 IP - Comfort


Avaya IP Office

5600 IP Desk Phones

46


Avaya IP Office

5400 Digital Desk Phones

47


Avaya IP Office Group Collaboration

Essential Edition

Profile: Businesses that need only basic collaboration capabilities across

their organization

Function:

Adds voice messaging and basic auto attendant: Voicemail box for all employees on the system; ability to send

voicemail to email Automated attendants can be programmed for basic routing of

incoming calls Dial By Name - Using your internal directory, callers can easily

search the person they wish to connect with via touch tone.

Value: Provides the basic set of communications needs in today’s

business world

List Price:

4.293 Dkr per system

48

Essen

tial

48



Preferred Edition

Profile: Businesses that seek greater speed of response and ease for all

staff interactions

Function:

Everything in the Essential Edition plus: Secure “Meet Me” Conferencing – Users can host their own conference

calls with personal pin codes – up to 64 parties in total. Automated call routing – Multiple and multi-level as well as conditional

routing to ensure that the right person gets the call. Call recording to a voicemail box – Automatic and on demand ability to

record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button.

Flexible programming via a graphical user interface – makes customizable call routing changes to your business easy and quick to implement.

Value:

Prioritize how you treat your best customers and even greet them with personal messages.

Collaborate easily with your staff or and reduce or eliminate external conference costs.

Ensure fast response to messages

List Price: 12.993 Dkr. per system

49

Preferred

49



Advanced Edition

Profile: Businesses that require high levels of effective and efficient

customer service, as well as the ability to monitor and analyze what those levels are

Function:

Requires purchase of Preferred Edition as pre-requisite: Track and measure customer service and agent productivity – through an

easy to use single screen browser interface. Record customer calls – to a dedicated storage facility enabling you to

seamlessly search and replay any conversation Ability to access information, check status of orders, and more using

integrated voice response services. Enable customers to request information and/or complete surveys.

Retrieval of responses is as simple as listening to a voicemail message.

Value:

Increase your knowledge about customers, their experience and improve service

Provide customers 24/7 access to information and services – with customized automated self help

Allocate your most valuable resource – your employees – to your most valued asset – your customers.

List Price:

15.633 Dkr. per system–Requires Preferred Edition @ 12.933 Dkr.–Includes 1 Supervisor license

50

Ad

vanced

50


Avaya IP Office

Connects Multiple Sites In Small Communities

Profile: For enterprises with more than one site that want to ensure

all sites feel “connected”

Function:

Connects systems (up to 32 per cluster for telephony and voice messaging) together using industry standard methods.

Employees capabilities across locations – easy 3 or 4 digit dialing, presence, paging, distributed call routing and multi-site “hot desking” on digital, analog or IP phones.

Control reception of all calls across all sites from one location.

Value:

Extend communications to remote locations - enables separate locations to operate as a single site, transparently.

Increase customer satisfaction while enhancing collaboration among employees

Improve mobility and productivity Save on calling costs – enables you to eliminate site-to-site calls

and effectively access the site with the best calling plan for all.

List Price:

3.753 Dkr. per system/site (includes up to 4 channels)–Each additional 4 channels is $695

51

MU

LTI-S

ITE

OP

TIO

NS

51


Avaya IP Office for Small of Large Enterprise

Integrate Management Across Franchise Sites

52

Profile: For large enterprises with IP Office systems in multiple

franchise locations

Function:

Centrally controlled, flexible configuration scheme based on management templates

User templates map users and hunt groups to extensions using a predefined dial plan that can be based on a function (i.e. mapping sets of extensions to the pharmacy section in a store)

Auto-Attendant templates set up schedules and associated voice announcements for the Auto Attendant capability associated with Embedded Voicemail.

Value:

Provides a complete network management solution for enterprises with distributed IP Office deployments.

Can significantly reduce total cost of operations by centralizing management for key ongoing management, provisioning, and maintenance tasks.

List Price:

$3950 (up to 50 sites); $7500 (up to 100 sites) $15000 (up to 1000 sites); $25,000 (up to 2500 sites)

NE

TW

OR

K M

AN

AG

EM

EN

T

52


Avaya IP Office User Productivity

Mobile Worker Solution

Profile: Employees who do not have laptops but are

on the road using mobile devices

Function:

Delivers ability to work from on the road Delivers one number access to mobile device with

call control as if “in the office” Turn any office phone at any site into your office

phone (Requires Multi-site option) * Roam the office / warehouse wirelessly

Value:

Your field sales and services staff need to be as responsive to your customers and each other as possible.

This solution enables them to never miss a call and to stay in control and connected while on the road.

List Price:

$89/seat* To enable warehouse roaming,

simply add a wireless IP phone.

53

MOBILE WORKER

Volume discounts: 10% off* @ 5 seats20% off* @20 seats

53

481 Dkr. /seat*



TeleWorker Solution

Profile: Employees who work from home full time

Function:

Delivers ability to hire staff any where With an IP phone and Internet connection,

user will be an extension of the main office. Calls flow via your network and the Internet so

there is no additional home worker phone bill expense.

Additional software enables user to leverage PSTN whenever bandwidth is compromised via telecommuter mode.

Value:

Hire the right person, no matter where they’re located. Make them feel connected.

Streamline real estate and facilities costs with full-time remote workers

Save money and enable business continuity.

List Price: $149/seat* Requires purchase of

5610 or 5621 IP desk phone

54

TELE-WORKER


54

805 Dkr. /seat*



Power User Solution

Profile: Employees who have laptops

Function:

Delivers ability to work from anywhere One number reach with ability to call control from

mobile phone. Turn any phone into your office phone Host your own conference calls See, click and connect – manage all your calls –

whether in the office or working remotely Save on calling costs when traveling abroad Turn IP desk phone into remote office.

Value:

Power users are the people you have invested in to think, share their ideas and deliver for your customers.

This solution ensures you enhance their ability to respond quickly and maximize their individual productivity; no matter where they are.

List Price:

$169/seat*

55

POWERUSER


55

913 Dkr. /seat*



Receptionist Solution

Profile: Any office receptionist with a PC

Function:

Delivers ability to remotely control calling and connect anyone across all sites

Visual PC interface for call fast handling –operators see everyone’s call status

Manage calls for multiple sites– answering and transferring calls throughout the network

Share a single receptionist across multiple locations and/or businesses

Value:

Professional service for your customers Consolidate reception to one site; redeploy the

resources to do other work Efficient call handling Speed, simplicity and flexibility

List Price: $599/seat

56

RECEPTIONIST

56

3.235 Dkr.



Customer Service Agent Solution

Profile: Any employee who fields customer service

calls and requests

Function:

Delivers ability to efficiently and effectively service customer calls

Be informed and respond to business needs – through a browser based client

Enables agent to see his/her own performance

Value: Enables sales, service or other departments to

quickly, intelligently respond to customer inquiries.

List Price: $349 per seat

57

AGENT

57

1.885 Dkr. /seat



Customer Service Supervisor Solution

Profile: Customer service supervisor

Function:

Delivers ability to track, measure and create custom reports for agent productivity

Easy to use browser interface Customize views with only relevant data –

Supervisors can personalize statistics Keep informed of the most critical business

cares –choose from over 10 alarm statistics and fine-tune threshold levels at any time responding to current conditions.

Save time creating reports – drag and drop reporting with built-in templates

Value:

Ability to find problems or opportunities for the business with real data on how you are serving customers

List Price: One license included in Advanced Package

58

SUPERVISOR

58


Today

59

IP Office R4.2 Material Code

Embedded Voicemail 700343460

Standard Edition Not applicable


Professional Edition 202959

VoiceMail Pro 171991


Customer Call Reporter 217655

3rd Party IVR 182298

VB Scripting IVR 182300

ContactStore 187166

Campaign Manager Not applicable

Text-to-Speech 182303

AVAYA IP OFFICE

ADVANCED EDITION15.633 Dkr. per system

• Requires Preferred Edition • Includes 1 Supervisor license

AVAYA IP OFFICE

PREFERRED EDITION12.993 Dkr. per system

AVAYA IP OFFICE

ESSENTIAL EDITION4.293 Dkr. per system

August 09

Group Collaboration

59


Today

60


Standard networking base (4 channels)

202960Dkr. 2.825

Standard networking add (4 channels)

205650 Dkr. 2.825

Advanced Networking (per site) $750

202966 Dkr. 4.238

AVAYA IP OFFICE

MULTI-SITE OPTIONDkr. 3.753 per 4 channels

August 09

Multi-site Networking

60


TodayIP Office R4.2 Material Code

Mobility1, 5, 10, 20, 50

195569, 195570, 195571, 195572, 195573

Text-To-Speech 182303

IP Office R4.2 Material CodeVPN Phone License1, 5, 10, 20, 50

213980, 21381, 21382, 21383, 21384

Phone Manager Pro1, 5, 10, 20, 50

177468, 177469, 177470, 177471, 177472

IP Office R4.2 Material CodeMobility (1,5,10,20,50) 195569, 195570, 195571,

195572, 195573

Phone Manager Pro(1,5,10,20,50)

177468, 177469, 177470, 177471, 177472

Phone Manager PC Softphone (1,5,10,20,50)

717992, 174463, 174464, 174465, 174466

Unified Messaging Service (1,5,10,20,50)

217880, 217881, 217882, 217883, 217884

Text-To-Speech 182303VPN Phone License1, 5, 10, 20, 50

213980, 21381, 21382, 21383, 21384

AVAYA IP OFFICE

MOBILE WORKERDkr. 481 / seat

User Productivity

AVAYA IP OFFICE

TELE-WORKERDkr. 805 / seat

New: one-X Portal for IP Office

AVAYA IP OFFICE

POWER USERDkr. 913 / seat

New: one-X Portal for IP Office

MOBILE WORKER

TELE-WORKER

POWERUSER

August 09

61

Note: All of the above are available in packs of 1, 5, and 20 seats. There is a 10% and 20% discount on the 5 and 20 seat packs, respectively.


Today

62


SoftConsole Starter 171987

SoftConsole Add 174456


Customer Call Reporter Agent1, 5, 10, 20, 50

217650, 217651, 217652, 217653, 217654


Customer Call Reporter Supervisor1, 10, 20

217655, 217656, 217657

AVAYA IP OFFICE

RECEPTIONISTDkr. 3.235 / seat

User Productivity

RECEPTIONIST

AVAYA IP OFFICE

CUSTOMER SERVICE AGENTDkr. 1.885 / seat

AGENT

SUPERVISOR

AVAYA IP OFFICE

CUSTOMER SERVICE SUPERVISOR1 seat included with Advanced Edition

August 09

62


SKU Code Reduction - TimelineAug 3rd REMOVE following licenses

• PC Softphone 1,5,10,20,50 (ALL)• VPN 1,5,10,20,50 (ALL)• UC for SB 20, 25, 30, 50 (ALL) • Phone Manager Pro 10 & 50 user • Mobile twinning 1,5,10,20,50 (ALL)*• Customer Call Reporter Agents 10 & 50• UMS 10 and 50 user• IPO SoftConsole RFA1 (add 1 user)• IP Endpoint 100 user• IMS End of Sale

Aug 2009 FY Q2 ‘10Nov 2009

Nov REMOVE following licenses• PhoneManager Pro 5 & 20 user • IVR• VB Scripting

Individual Codes Continuing:

• PhoneManager Pro 1 user

• UMS 1, 5, 20 user

Aug 3rd ADD User • Power User 1,5,20• Tele-worker 1,5,20• Mobile Worker* 1,5,20• Receptionist

Aug 3rd ADD System• Essential Edition• Preferred Edition• Advanced Edition

Future Licensing Changes

• Only user solutions available to order

• Orderable as single license

• Volume discount automatically applied based on quantify entered

*SAP Code renamed from mobile twinning to mobile worker

Aug 3rd Other Changes• Professional Edition not required for Release 5• Voice Mail Lite is discontinued• Embedded messaging kit renamed to Essential Edition• VoiceMail Pro renamed to Preferred Edition• Voice Networking from 3 to 1 license (Adv features incl.) • New try and buy licenses for user Solutions

NEW

63


Avaya IP Office

Other Product Add-ons / Options

Expansion Cards

(Add users, trunks, lines,

VoIP capability)

• Base cards that allow connection of up to 2 or 8 analog phonesDkr. 1.350Dkr. 5.346

• Expansion module that allows connection of up to 16 and 30 analog phones

Dkr. 14.315Dkr. 21.573

• Base card that allows connection of up to 8 digital phones Dkr. 2.970

• Expansion module that allows connection of up to 16 and 30 digital phones

Dkr. 12.371 Dkr. 20.358

• Base cards that add 4 VOIP channels as standard, and up to 28 or 60 additional channels via licensing Dkr. 4.860

• Daughter card that allows connection of up to 4 analog loop-start trunks Dkr. 2.160

• Daughter card that allows connection of up to 2 or 4 BRI trunk connections, each trunk providing 2B+D digital channels

Dkr. 2.565Dkr. 4.293

NPL

• Daughter cards that support up to 8 T1/PRI connections; channels >8 provided through licensing

Dkr. 5.130Dkr. 8.586

64


Avaya IP Office

Support Services Options

65

Extended Warranty

Up 6 years

Support & Maintenance

Proactive notifications and remote monitoring of your system Automatic software updates and upgrades

Proactive health checksOn-site support

Future:Co-delivery

Offers

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Avaya IP Office

Wireless Device Options

Model: 3641

Talk time: 8 hours

Standby:160 hours

Dkr. 3.213

Ruggedized; 128 x 96 pixels

backlit

Model: 3645

Talk time: 8 hours

Standby:160 hours

Dkr. 3.753

Ruggedized; 128 x 96 pixels

Backlit;Push to talk

Model: 3720

Talk time: 16 hours

Standby:180 hours

Dkr. 1.080

Display, illuminated112x115 pixels, Black & White

Model: 3725

Talk time: 16 hours

Standby:180 hours

Dkr. 1.890

Display, illuminated128x160 pixels, 64K Color

66


Avaya IP Office

Accessories & Adjuncts - Examples

67

Door Openers

Power Supply (UPS)

Routers/Gateways

Paging

Headsets

TTY

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http://www.avaya.com/gcm/master-usa/en-us/partnerecosystem/innovationguide/index.htm













Avaya IP Office

Application Partners - Examples

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Appointment Reminders

Call Accounting

Customer Phone Applications

Communications Accessibility

Fax Server

Directory

• Keeps doctors, lawyers, etc. calendars booked• Frees up time, Prevents no-shows, Saves Money

• Tracks phone calls & identifies fraudulent usage• Enables bill backs, measures effectiveness

• Excellent for hotels; wherever usage needs customization• Differentiates service, improves efficiency

• Enables business to serve/employ people with disabilities • Access larger labor and customer pool, drive loyalty

• Consolidates lines & automates fax operations• Speeds response, makes it easy for clients

• “Screen pop” with call – caller’s detailed information• Personalized customer service, speeds response








Avaya IP Office

Easy Financing

•Avaya Financial Services

•Highly competitive

•Finance or Lease: Low rates or 0%

•Spread payments over 60 months!

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4-Port Expansion Module

7070

The 4-Port Expansion Module will only be supported in slot 4 of the IP500

LED displays are be labeled - 1-8 indicate if Expansion units on the back of the IP500, - LED’s 9-12 indicate if expansion units on the actual card.

Price.: Dkr. 5.346

Planned Release as of 6/18/09; Subject to change Lemvigh-Müller Kommunikation Mikael Juul & Simon Karkov.

Documents

change avaya ip office

planned release

ip office text

change avaya sme

advanced edition slide

users ip advancednetworking

change install

dvanced e dition ip