1 Content Property of Pinstripe, Inc. Transformative Hiring Change your game for better results Thursday, April 19, 2012
1 Content Property of Pinstripe, Inc.
Transformative Hiring Change your game for better results
Thursday, April 19, 2012
2 Content Property of Pinstripe, Inc.
Mike Soisson Vice President Pinstripe Healthcare
• Introductions
• Why Talk Innovation Now?
• Innovation Myths Debunked
• Time to Change Your Game
• Partnering for Transformation
• Q&A
Introductions & Agenda
4 Content Property of Pinstripe, Inc.
2011 Feature Film Moneyball
http://www.youtube.com/watch?v=WNlCBy07z08
6 Content Property of Pinstripe, Inc.
Business model
Finance Networking
2. Networking enterprise’s structure/ value chain
1. Business model how the enterprise makes money
Core process
Process. Enabling process
3. Enabling process assembled capabilities
4. Core process proprietary processes that add value
6. Product system extended system that surrounds an offering
Product performance
Offering Product system
Service
7. Service how you service your customers
5. Product performance basic features, performance and functionality
Channel
Delivery Brand
Customer experience
10. Customer experience how you create an overall experience for customers
8. Channel how you connect your offerings to your customers
9. Brand how you express your offering’s benefit to customers
10 Types of Innovation
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“Innovation comes from people who are creative.”
Fact: Innovation is far more likely to come from a disciplined approach.
Innovation Myth
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“Innovation is expensive, demanding a lot of resources.”
Fact: Innovation is more correlated with resource scarcity. And failure to innovate is truly costly.
Innovation Myth
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“Innovation is creating a hot new product.”
Fact: New products are quickly copied and rarely enjoy sustained profits or success.
Innovation Myth
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Innovation Myth
“Innovation must be radical to create real change.”
Fact: Minor innovations are often more successful and transformational than “big idea” that never comes to fruition.
12 Content Property of Pinstripe, Inc.
• Creating an experience for the savvy healthcare consumer
• Designing a system that educates and moves us away from
“sick care” to truly “health care”
• Transitioning to organizations rewarded for volume to one
rewarded for value & quality
• Meeting the demands of the new hospital financial
incentives
Healthcare Organizations Must Innovate
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Formula for Fostering Innovation
Culture Processes
People
Challenges Take smart risks
Systematic Flexible
Collaborative Customer Service Driven
Innovative Ideas & Results
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Discovery-driven
• Associating • Questioning • Observing • Idea Networking • Experimenting
Delivery-driven
• Analyzing • Planning • Detail-oriented • Implementing • Self-disciplined
Focus on People First…
Different Talents
in Balance
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…Then Give Them the Tools to Succeed.
• Truly embracing integrated care – Removal of silos – Understanding
indicators – Efficiencies
• Teamwork – Communication – Patient-centered – Development
• A workforce that focuses on: – Service – Teamwork – Technology
People Processes Culture
The rules have changed. Playing the new game requires the “right” talent.
17 Content Property of Pinstripe, Inc.
Passionate & Engaged
Team Players
Customer-Focused
Critical Thinkers
Your workforce must be made-up of individuals who are:
New Essential Skills
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50%
15%
25%
10%
Distinct Cognitive Types Mixed Conformists Creatives Detail-Oriented
Building an Innovation Team
Source: Harvard Business Review, March 2012
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Leading Innovation
1. Work across the organization
2. Encourage experimentation and adaptation
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Leading Innovation
1. Work across the organization
2. Encourage experimentation and adaptation
3. Source, attract, screen and assess for the right talent
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Leading Innovation
1. Work across the organization
2. Encourage experimentation and adaptation
3. Source, attract, screen and assess for the right talent
4. Reach outside of your organization and industry
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1. Work across the organization
2. Encourage experimentation and adaptation
3. Source, attract, screen and assess for the right talent
4. Reach outside of your organization and industry
5. Seek out partners that will accelerate your innovation
Leading Innovation
25 Content Property of Pinstripe, Inc.
Taking a Fresh Look
• Who are you holding accountable?
• How do you find people?
• How do you hire?
• How do you know they are right?
• How are you integrating them?
New ways of:
• Sourcing talent
• Screening talent
• Assessing talent
• Onboarding talent
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“We’ve got to
think
differently.”
- Billy Beane
• Make a commitment to drive
innovation.
• Challenge your HR leaders to
find the right talent.
• Challenge your operational
leaders to change their hiring
criteria.
Discussion & Conclusion
27 Content Property of Pinstripe, Inc.
Mike Soisson msoisson@ pinstripehealthcare.com (717) 795-9010 pinstripehealthcare.com
Pinstripe Healthcare • Deep healthcare experience • Clinical Centers of Expertise • 2012 RPO Star Performer
according to Everest Group • Top RPO Provider as recognized
by HRO Today • Partner with nationally
recognized, innovative brands
Thank you!