Phone Etiquette
Aug 11, 2021
While so much communication today is handled online via email or social media, an actual human voice
on the other end of the phone line is still an integral part of many businesses. “Make a good first
impression” is a common rule of thumb in all walks of life, but especially for a company. The person that
answers your business line is the first, and often the most-lasting, contact the caller will have with your
business. Even small things like the inflection of someone’s voice can make a world of difference. The
person answering your phones can shape the caller’s entire perception of your company. For this reason,
proper phone etiquette is essential to follow.
Welcome message from author
Even in the digital world, phone calls should not be taken lightly. When a customer calls you, there is a good chance that this is their first contact with your company. You need to make a good first impression and create a positive and lasting relationship with the caller. Having good phone etiquette is a great starting point for providing a great customer experience. This initial contact could mean a lot when it comes to getting a picture of your business and what it stands for. Great phone manners make people feel better about doing business with you.
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