philosophies of quality (Deming's and juran's philosophies)

PQM - PPTPhilosophies of Quality (W.Edwards Deming & Joseph M.Juran)

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Acknowledgement

We would like to thank Samir Sir for giving us this opportunity and enlightening us on this topic.

Contents

What is ‘Quality’ ? W.Edwards Deming

His life & philosophiesDeming’s 14 points for

management Joseph M.Juran

His life & philosophiesJuran’s Quality Trilogy

Conclusion

Web SearchWhat does the word “quality” mean to you?

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What does the word “quality” mean to you? Search

Quality ?

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“The degree to which a system, component, or process meets

(1) specified requirements, and (2) customer or users needs or expectations”

– IEEE-ISO 9000:2000

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Achieving Quality

• Companies should direct efforts towards:– Innovation of products.– Innovation of processes.– Improvement of existing products.– Improvement of existing processes.

Quality

Costs

Prices

Productivity

Market Share

Stay in business

Quality

PQM - PPTW. Edwards Deming & his philosophies

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About : W. Edwards Deming

• Born in Sioux City, Iowa on14th Oct 1900.• Father of Japanese post–war revival.• Assisted US in World War II. • American statistician, professor, author, lecturerand consultant.

His Philosophies

• Established the system of profound knowledge.

• Suggested quality concept about designing products.

• Enumerated a 14-point management philosophy.

• Promoted importance of leadership.• 85% of production faults

responsibility of management, not workers.

Deming’s 14 principles

• Create constancy of purpose for improving products and service

• Adopt the new philosophy.• Cease dependence on inspection to achieve

quality.• End the practice of awarding business on

price alone; instead, minimize total cost by working with a single supplier.

• improve constantly and forever every process for planning, production and service.

• Institute training on job• Adopt and institute leadership.

• Drive out fear.• Break down barriers between staff areas.• Eliminate slogans, exhortations and targets for the

workforce.• Eliminate numerical quotas for the workforce and numerical

goals for management.• Remove barriers that rob people of pride of workmanship,

and eliminate the annual rating or merit system• Institute a vigorous program of education and self-

improvement for everyone.• Put everybody in the company to work accomplishing the

transformation

PQM - PPTJoseph M. Juran & his Quality trilogy.

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About : Joseph M. Juran Born December 24, 1904 Graduated from Minneapolis

South High School (1920) Bachelor's degree in

electrical engineering from the University of Minnesota (1924)

Contribution in the field of management, particularly quality management

Founder of the consulting firm of Juran Institute, Inc.

His Philosophies

Developed the idea of trilogy• Quality Planning

• Quality Improvement

• Quality Control

Revolutionized the Japanese philosophy on Quality management & in no small way worked to help shape their economy into industrial leader it is today.

First to incorporate the human aspect of quality management, which is referred to as Total Quality Management.

In 1951, the first edition of Juran’s quality control handbook was published In the field of quality management for 70 years. Standard & classical reference work for quality managers

Juran’s Quality Trilogy

• A useful framework refered to as “A Universal Thought Process”

• Trilogy shows how an organization can improve every aspect by better understanding of the relationship between processes that plan, control and improve quality as well as business results

• The concept of the Quality Trilogy is managing for quality.

• Managing for quality consists of three quality oriented processes

• Quality Planning• Quality Control• Quality Improvement

Quality Planning Establish quality goals Identify who the customers are Determine the needs of the customers Develop product features that respond to customer’s

needs Develop processes able to produce the product features Establish process

Quality Improvement Prove the need Establish the infrastructure Establish project teams Provide the team with resources, training & motivation to : Diagnose the causes Stimulate Establish controls to hold the gains remedies

Quality Control Evaluate actual performance Compare actual performance with quality goals Act on difference

Companies following Juran’s theory

•AT&T •AT&T Wireless •AtlantAbengoa•ic Copper •Becton Dickinson •Black & Decker •BP •Computer Science Corp. •ConocoPhillips •DuPont

•Lipton •Littelfuse •Microsoft •NOKIA Mobile Phones •Norsk Hydro Agri •Pemex •Prosegur•Unilever - Best Foods•Samsung Electronics •Sun Chemical

Strength of Juran’s Trilogy

• The methodology allows the use different quality tools to cover the steps of Juran’s Trilogy. It allows a better understanding of the relationships of every stage of the company

• The methodology is well structured and allows the companies that implement it, an easy understanding and application

Weakness of Juran’s Trilogy

To have quality control it is necessary to have a trained person with knowledge in statistical processes or train a special person to be in charge of quality

The program is focus in the company process and not in labor force

Analyzing the requirements of the program we found that the companies who apply the program have a complex level of organization

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