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2Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
Contents
• The FTV UD Range• Key Innovations 2007• Differences with Jaguar• Picture Quality• Displays & Display diversity• Full HD Display• Connectivity• HDMI & CEC• Ambilight
•Ambilight Full Surround•1080p Full HD panel•1080P Input •Perfect Pixel HD Engine•HD DNM / 100 Hz•3 HDMI• Memory Card reader
AUREA
CR Sept 2007Specs not finalized
32” HD Panel/42” Full HD3 x HDMI 1080P InputPerfect Pixel HD EngineHD DNM
*19 See notes
Above characteristics and features are provisional, see product leaflet for more details and latest update.XXPFL9532D/10 = Step 2k642PFL9642D/19 42PFL9642D/19 = MPEG4 Module bolt on, for France42PFL9932D/10100Hz Clear LCD = Double frame rate, Exception for 32” and 37”Styling; ME = Entry, MS= StepIn above overview some new screen sizes, 47” and 52”Full Surround Ambilight = 3 side ambilight
4Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
FTV2007 Key innovations
-More HD sources based on HDMI- New standards to be supported
3rd HDMI, 1080p input, CEC
- Ultra large screens up to 47”, 52” (63”)New screen sizes
-ME7 for US, MS7 for Europe- By packed swivel standNew Styling
- Higher profitability- DVB roll out per country- Continuous updates out of field experience
Integration of basic featuring, like egDVB-T/ATSC
- 2/3 sided AL based on LED- Performance based on EPLD measurementAmbilight
- Motion Blur improvement - Clear LCD working on HD sourcesHD Clear LCD
- Judder free images for SD AND HD input signalsHD DNM
- Higher resolution (1920 x 1080P)- Improved sharpness- Improved contrast
Full HD 1080p resolution screens
Commercial name-Further PQ improvement for various elementsPerfect Pixel HD
BenefitFeature/innovation
Bypacked swivel standFor maximum freedom of placement, this high-quality stand is designed specifically for this TV, and allows easy placement of your Flat TV without drilling holes in the wall. Enjoy the best viewing angle with the convenience of the 40 degrees of swivel (20 degrees each side). Invisible cable management is included in the back. This stand fits seamlessly on the matching accessory floor stand.
Display, Full HD = 1920 X 1080P except 32” display = 1366 X 768P
5Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
•TV520/82 (Eur), TV520/30 (US), both capable of•Clear LCD 100 Hz•1080p
•Next generation Perfect Pixel HD Enginebased on TV520:
• Featuring not only on SD, but also on HD• Examples: noise reduction, nat motion• MPEG noise reduction and artefact repair• Improved de-interlacing (“jagged edge”)
• Large integration scale• Continuing DVB roll out• 1080p input @ 24-60Hz• upgraded connectivity, incl 3rd HDMI and CEC• Offers full Scale of Ambilight diversity• 2/3 sided based on LED• UI upgrades: wordmark, usability items• Software Upgrade Assistant • Hotel mode and Home Control capabilities
•TV520/82 (Eur), TV520/30 (US), both capable of•Clear LCD 100 Hz•1080p
•Next generation Perfect Pixel HD Enginebased on TV520:
• Featuring not only on SD, but also on HD• Examples: noise reduction, nat motion• MPEG noise reduction and artefact repair• Improved de-interlacing (“jagged edge”)
• Large integration scale• Continuing DVB roll out• 1080p input @ 24-60Hz• upgraded connectivity, incl 3rd HDMI and CEC• Offers full Scale of Ambilight diversity• 2/3 sided based on LED• UI upgrades: wordmark, usability items• Software Upgrade Assistant • Hotel mode and Home Control capabilities
TV520: Main differences with Jaguar
• No possibilities for PC link (Ethernet access)• No DivX/MPEG 4 support via content browser• No pip/DW included • POD removed to gain connectivity for US market
• No possibilities for PC link (Ethernet access)• No DivX/MPEG 4 support via content browser• No pip/DW included • POD removed to gain connectivity for US market
Upgrades Excluded
Software Upgrade Assistant, link to the internet from USB memory stick, for software updates search.
7Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
High resolution source
Source problem � Judder
Display problem � Blur
The Ultimate Sharpness on a Full HD Flat TV
Extreme motion sharpness on Full HD Resolution
The fastest Flat TV in the world ! (2ms)
Judder free smooth moving pictures on SD and HD
1080P HD Clear LCDHD DNM Other PQ processing
The Ultimate Picture Quality
100Hz Clear LCD100Hz Clear LCD creates extreme motion sharpness for clear and vibrant images even with fast on-screen motion. The Double Frame Rate Insertion works with a high100Hz refresh rate. It increases the sharpness of motion reproduction to more than twice that of conventional LCD, resulting in a response time of 3 milliseconds (measured in Perceived Blurr-Edge-Width; BEW). This unique Philips technology brings motion sharpness of LCD displays to an unprecedented level.
LCD Full HD display 1920x1080pThis display has a resolution that is referred to as Full HD. With state-of-the-art LCD screen technology it has the full high-definition widescreen resolution of 1920 x 1080p. This is the highest resolution that HD broadcast can transmit. It allows the best possible picture quality from any format of HD input signal. It produces brilliant flicker-free progressive scan pictures with optimum brightness and superb colors. This vibrant and sharp image will provide you with an enhanced viewing experience.
HD ReadyEnjoy the exceptional picture quality of a true High Definition TV signal and be fully prepared for HD sources like HDTV broadcast, Blu-ray DVD or HDVD. HD ready is a protected label that offers picture quality beyond that of progressive scan. It conforms to strict standards laid out by EICTA to offer a HD screen that displays the benefits of resolution and picture quality of a High Definition TV signal. It has a universal connection for both analog YPbPr and uncompressed Digital connection of DVI or HDMI, supporting HDCP. It can display 720p, and 1080i signals at 50 and 60Hz.
Perfect Pixel HDPerfect Pixel HD Engine offers the unique combination of ultimate sharpness, natural detail, vivid colors and smooth natural motion on all qualities of HD, standard TV signals and multimedia content, for high definition displays. Each pixel of the incoming picture is enhanced to better match the surrounding pixels, resulting in a more natural picture. Artifacts and noise in all sources from multimedia to standard TV and also in highly compressed HD content are detected and reduced ensuring that the picture is clean and razor sharp.
9Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
HD – Natural Motion24 pictures/sec
24 motion changes/sec
The repetition of the pictures with the same limited number of motion changes causes a distinct juddering effect, as the eye tries to follow the movement
50 pictures/sec24 motion changes/sec
50 pictures/sec50 motion changes/sec
Film format Movies
2-2 Pulldown
HD-Natural Motion for sharp and fluent motion
Makes your movie experience perfect
5 Times more processing power then predecessor
HD-Natural Motion
The introduction of motion compensated pictures in stead of simple repetition results in the double amount pictures and motion changes resulting in steady and fluent movements
JUDDER
JUDDER
NO JUDDER
But the problem still remains with 50Hz film mode. Here the motion changes are only 25 (in fact 24) per second. Without Digital Natural Motion the eye tends not to follow the natural trajectory of an object, but notice a juddering effect following the object as stationary from A1 to B1, and jumping to its new position A2. With DNM the motion changes are at 50 times per second. The eye perceives the motion much smoother. DNM shows high accuracy in motion estimation since the estimation isbased on comparison with 3 fields.
10Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
Introduction of the Full HD PanelHD panel Full HD panel
Image resolution of 1920 by 1080 pixels.HDTV technology Vertical resolution that ranges from 720 lines with progressive scanning (720p) to 1080 lines with interlaced scanning (1080i). Full HDTV technologyVertical resolution of 1080 lines with progressive scanning referred as 1080p.Progressive scanning is better than interlaced scanning :Less jitter, particularly for the objects that move diagonally or vertically across the screen
11Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
The 100Hz Technology• Idea is to improve the motion blur between 2 frames• ONLY possible on good response time displays• Philips principle of the 100 Hz: addition of a picture between 2 frames
14Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
2K7 Displays and Diversity
Panel overview 06/06/2007
Major display requirements:Display resolutions from HD = 1366x768p upto Full HD = 1920x1080p 1920x1080p dominant resolution on the market, even for step and mainstream range1366x768p still required for small display sizes (32”)Both LCD and PDP solutions
Still need for PDP in large sizes, eg 63”Color reproduction
Wide color gamut coverage upto 92% Motion blur:
Upconversion techniques, eg DFISupply chain
First choices: LPL, SDI, SharpFlexiblity required for others like AUO, CMO,….. Pending on market prices and availability
15Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
TV520/82 Connectivity
Default L/R associated to Ext3, and via menu selection HDMI 1, HDMI 2 or HDMI 3
XXPFL9732D/10
Digital Audio Out This provides a digital audio out signal for any type of input, Multichannel or analog. The signal is processed in a unique way that it is always ‘display synchronized’ to provide perfect lip-sync when used in combination with an external Home Cinema Amplifier.
USB supports USB ‘Memory Class devices’. This includes most sticks, portable HDD, most digital camera’s (excl Sony/Canon). The speed is streaming Video compliant to allow playback of movie files, e.g. from USB portable HDD.
Common Interface. A Slot foreseen for use of Conditional Access decryption Cards (provided by Pay-TV broadcaster), or for modules to decode special audio tracks for e.g. hearing imparied
HDMI supports 3 types of digital signal connection:-HDMI + HDCP +SPDIF-DVI-D + HDCP (via DVI-HDMI cable)-HDMI CEC control link with external devices3 HDMI’s are foreseen to connect more digital HD devices
YPbPr via 3 cinches. Supports High Definition and SD (progressive) signals: YPbPr ( Component, YUV, YCrCb 1Fh, 2Fh, 3Fh, progressive)
XXPFL9732D/10Connectivity•Ext 1 Scart: Audio L/R, CVBS in/out, RGB•Ext 2 Scart: Audio L/R, CVBS in/out, RGB, S-video in•Ext 3: YPbPr, Audio L/R in•Ext 4: HDMI•Ext 5: HDMI•Ext 6: HDMI•Front / Side connections: Audio L/R in, CVBS in, Headphone out, S-video in, USB, Multi-slot memory card reader•Other connections: Analog audio Left/Right out, S/PDIF in (coaxial), S/PDIF out (coaxial), Common InterfaceMultimedia Applications•Memory Card Types: Compact Flash type I, Compact Flash type II, Memory Stick, Microdrive, MultiMedia Card (MMC), Secure Digital Card (SD), Smart Media Card•Multimedia connections: USB, 7-in-1 Memory Card Reader•Playback Formats: MPEG1, MP3, Slideshow files (.alb), JPEG Still pictures, MPEG2
16Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
HDMI3rd HDMI connector Supporting many new features
1080p 24 to 60Hz•HDMI 1.3 + 720p, 1080i, 1080p + PC resolution + compressed audio
HDMI compliance up to 1.3HDMI 1.3 = HDMI 1.2 + a lot of options
CEC features (intro from 32PFL9632) Consumer Electronics Control
Extended PC format supportCategory 1& 2 cables (1080p)Lip sync synchronization (inclusion EDID tbc)Deep color (tbc)
Better chipset with •Less HDCP noise (better robustness)•Adaptive Cable equalization
HDMI is a standard connector for HD devices, not only high end (and not just HD, also SD)Became standard digital interface to transmit uncompressed video/high quality audio from source to display (TMDS interface)Driven by Hollywood - “copy protection” (HDCP)CEC on HDMI = control protocol (for entire system)
17Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
1.0 1.1 1.2 1.2a 1.3640x480p
720x480p/576p2ch LPCM
Compatible with DVI
Man
dato
ry
720p 1080i 1080p
CEC
Opt
iona
l
CEC CEC 1.2a
8-ch PCM
Compressed audio
720p 1080i 1080p
Multi-rate preferred format support
8-ch PCM
Compressed audio
DVD-Audio
720p 1080i 1080p
Multi-rate preferred format support
PC resolution
8-ch PCM
Compressed audio
DVD-Audio
SACD
720p 1080i 1080p
Multi-rate preferred format support
PC resolution
Deep color
CEC CEC 1.2a
8-ch PCM
Compressed audio
DVD-Audio
SACD
8-ch PCMCompressed audio
DVD-AudioSACD
Compressed DSDHigh bit-rate audio
Auto lip sync correction
Mini connectorCable equalization
720p 1080i 1080p
Multi-rate preferred format support
PC resolution
640x480p720x480p/576p
2ch LPCMCompatible with DVI
640x480p720x480p/576p
2ch LPCMCompatible with DVI
Support for AC-coupled sources
640x480p720x480p/576p
2ch LPCMCompatible with DVI
Support for AC-coupled sources
640x480p720x480p/576p
2ch LPCMCompatible with DVI
Support for AC-coupled sources
New feature in specsMandatory feature Optional feature
HDMI features: Mandatory vs Optional
Only for sink devices
HDMI Features in Yellow are mandatoryHDMI features in blue are optional
TV520 fulfills all mandatory requirements of HDMI vs 1.3 and is therefore technically HDMI 1.3 Because new features HDMI vs 1.3 are optional it does not
mean anything to say that a product is HDMI vs 1.3 (or 1.3a) Therefore HDMI consortium says that a product is ‘HDMI
compliant’, without mentioning the versionIf implemented, one can mention which options are supported,
e.g. ‘deep colour’, ‘1080p’, ‘mini-connector’, audio formatsCurrently naming of optional features is discussed in the HDMI
consortium to prevent confusion in the market. Samsung is currently communicating the version 1.3 (without mentioning the options).
19Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
Comparison DVI and HDMI• DVI:
– Origin: PC-market– Digital uncompressed video (no audio or control)– Differential signals – based on TMDS technology– Only RGB 4:4:4 (3 x 8 bit)– HDCP content protection
• HDMI = DVI plus:– YUV 4:4:4 (3 x 8 bit) or 4:2:2 (up to 2 x 12 bit)– Audio– CEC system control protocol– Small connector
• HDMI is backward compatible with DVI 1.0– Passive converter dongle
HDCP = High-bandwidth Digital Content Protection”Encrypts video, audio, other auxiliary data
Protection from “eavesdropping”Negotiation of HDCP-keys via DDC-bus: both source as sink (TV) have their own set of private keys.Required by content providers for many sources, e.g.
STBDVDs for which CSS is used.
HDCP is required to have access to this content“Always” used in CE applicationsBeing added to PC HDMI outputs now as well
EDID Information = Extended Display Identification DataInfo stored in an EEPROM for each HDMI inputContains all video and audio formats supported by the TVOrder of formats indicates preference of TVSource ought to use this preference order
20Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
Q528 Supported Signal Resolutions• Computer formatsResolution Refresh rate640 x 480 60Hz800 x 600 60Hz1024 x 768 60Hz1280 x 768 60Hz1360 x 768 60Hz1920 x 1080i 60Hz1920 x 1080p 60Hz
22Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
Content browser, card reader and USB• USB coverage 2.0• No Ethernet access, PC link possible• Content browser: same functionality as jaguar, except formats:
– JPEG,MP3– No DivX/MPEG4 (reason: only ONE TM)– MPEG1/2 is handled by MPEG decoder – trick modes etc are not
supported• Card reader only for Europe, top B (savings in US)
– Same capabilities as USB• Investigation ongoing on applying Picture Transfer Protocol:
– Extension of Mass Storage– Many portable devices require more than only simple file transfer (eg: direct
viewing, editing, creating/storing photo album…..)– Main drive: digital camera’s, GSM and Philips GoGear devices
23Philips CE , Valere De Seranno, 07-06-2007 Chapter: 1 Product presentation
Ambilight 2006
• 2, 3, and 4 sides • CCFL lighting technology• Existing color saturation• Adequate visibility in store• Reference power consumption
• 2 sided • LED lighting technology• Improved color saturation• Improved color gamut• Improved color visibility in
store• Reduced power consumption
• A real cinematic viewing experience
• Side and Top light units • 3 channels processing• LED Ambilight modules• Active Ambilight & Fixed color• Luminaire mode in Standby• 3 screensizes 37” – 47”
Ambilight 2 channel 2007 Ambilight Full Surround 2007
Superior Ambilight performance in ’07 vs. ’06!Ambilight
2007 LED
Ambilight 2 channelAmbilight makes an impressive contribution to the overall viewing experience by producing ambient light to complement the colors and light intensity of the on-screen image. It adds a new dimension to the viewing experience, completely immersing you into the content you are watching. It creates ambiance, stimulates more relaxed viewing, and improves perceived picture detail, contrast and color. Ambilight automatically and independently adapts its colors according to the changing content on the screen.
Ambilight SurroundWith lights surrounding the picture Ambilight 3 makes an impressive contribution to the overall viewing experience with ambient light on 3 sides to complement the colors and light intensity of the image on screen. It creates ambiance, stimulates more relaxed viewing, and improves perceived picture detail, contrast and color. Ambilight 3 automatically and independently adapts the colors of each screenside according to the changing content on the screen. With the 3rd Ambilight the top of the picture is now fully surrounded, completely immersing you into the content.
PNX505xHD-NM,Clear LCD 100 Hz ORUp conversion To 1080p
DDR
NOTE: PCI (GFX insertion)
PacificPQ featuresAmbient light
MUXmax. 3 HDMI
TD1716Tuner/Saw
DDR-II DDRDDR-II
Pacific
PQfeatures
EPLD DFI@1080p
DDR
EPLD Ambient
Light DDRDDR
DDR
OPT: DFI@1080p
FLASH
MASTER IF
PNX8537MIPS32@250MHz
TV Control, Audio/video decoding
Analog and digitalPlatform PQ, Scaling
For production sets PNX8535 becomes PNX8537
Single window systemHybrid reception DVB-TBasic content browser (JPEG/MP3) via USBFull audio/video processing
10-bit video processing3D comb filter Up to 4-field de-interlacing on SDSingle LVDS outputPC input support via DVI/HDMI and analogue RGBSpatial noise reduction on SD/HDTemporal noise reduction on SD/HD2-field de-interlacing on HDDNM on SD/HD with PNX5050
High level of integrationIntegrated HDMI receiverIntegrated source selection and A/D conversion Integrated CA controllerIntegrated SRS TruSurroundIntegration of PNX8550, PNX2015, PNX3000, TDA9975, STV0701
Linux OSSoftware download via USB
Single window systemHybrid reception DVB-TBasic content browser (JPEG/MP3) via USBFull audio/video processing
10-bit video processing3D comb filter Up to 4-field de-interlacing on SDSingle LVDS outputPC input support via DVI/HDMI and analogue RGBSpatial noise reduction on SD/HDTemporal noise reduction on SD/HD2-field de-interlacing on HDDNM on SD/HD with PNX5050
High level of integrationIntegrated HDMI receiverIntegrated source selection and A/D conversion Integrated CA controllerIntegrated SRS TruSurroundIntegration of PNX8550, PNX2015, PNX3000, TDA9975, STV0701
• Single window system• Hybrid reception, worldwide• Full audio/video processing
– 10-bit video processing TV520/3x, 8 bit for /82– Up to 4-field de-interlacing on SD and to 2-field de-interlacing on HD – Overall display support: Single LVDS output (1366 * 768) on
PNX8537; up to 1920x1080p@100Hz with EPLD/Coprocessor/DFI– Video Decoding up to 1080p, PC input support via HDMI (DVI)– Spatial + temporal noise reduction on HD (QTNR)
• High level of integration on PNX8537– Integrated HDMI receiver– Integrated source selection and A/D conversion – Integrated CA controller– Integration of VIPER, PNX2015, Hirate
• Overview: – Independent supply of the platform.– Keep supply validation of the platform split from display application.– Reduce production/mounting costs by integration in platform– Reduce number of cables in platform
• Overview: – Based on TriMedia machine: PNX1702– Running Software:
• PNX5050: WXGA processing: output is 50/60Hz or 100/120Hz• PNX5058: Full HD processing: output is 1080p 50Hz• PNX5059: Full HD processing: output is 1080p 60Hz
Philips CE Europe, Euroservice, Date 7/06/2007 <First Level Servicing>. Chapter: 11, slide2
Foreword & Agenda
This chapter will explain how to do the first level diagnose.First level diagnose is to find out if set is defective, or set is not working properly due to
not correct settings, Software, local problems, connectivity…..
Agenda•Set Identification•Installation UI, User Interface and Settings•Connectivity•Set Behaviour•Use of the CSM• CSM items explained
•Software Update• Software Update assistant• Software update via autorun.upg or Local
Philips CE Europe, Euroservice, Date 7/06/2007 <First Level Servicing>. Chapter: 11, slide6
CSM Structure
CSM “123654”
Color bar Test pattern from Pacific
FHD Test pattern from DFI Panel
CSM 2
CSM 1
CSM 3
CSM 5
CSM 4
CSM 6
CSM 7
CSM8
CSM 9
Set identification, error codes, option codes, 12NC SSB and installation date
Picture settings & 12NC Display
Audio Settings
Features, preset lock, child lock
On timer, Location (Home)
HDMI Key Validity
Tuner frequency & TV System (Tuner frequency and TV System)
All Software
Parameters & DFI Software
Connect USB memory stick, CSM log file will be created!
Blinking LED indicates Error codes
So you will see the Pacific3 test picture for 3 seconds and thenthe DFI EPLD test picture for another 3 seconds. With this extra test picture you can determine if the DFI board is workingproperly.
Also new in this chassis: when you activate CSM and there is a USB stick connected to the TV, the software will dump the complete CSM content to the USB stick. The file (Csm.txt) will be saved in the root of your USB stick. This info can be handy if you do not have picture.
Another new item in this chassis is when CSM is activated, the complete error-buffer content will be shown via the blinking LED procedure.
So you will see the Pacific3 test picture for 3 seconds and thenthe DFI EPLD test picture for another 3 seconds. With this extra test picture you can determine if the DFI board is workingproperly.
Also new in this chassis: when you activate CSM and there is a USB stick connected to the TV, the software will dump the complete CSM content to the USB stick. The file (Csm.txt) will be saved in the root of your USB stick. This info can be handy if you do not have picture.
Another new item in this chassis is when CSM is activated, the complete error-buffer content will be shown via the blinking LED procedure.
Philips CE Europe, Euroservice, Date 7/06/2007 <First Level Servicing>. Chapter: 11, slide10
Software Download via USB
Memory card or via USBAuto detect OR start via the user-menu Reboot and start download applicationFirst download to RAM, then verify and program in Flash
Philips CE Europe, Euroservice, Date 7/06/2007 <First Level Servicing>. Chapter: 11, slide11
Software update Assistant
Always up-to-date!
A service offered to the end consumer to update the software of his set at home
Wizard approach in the TV
Plug & update
Little chance of mistakes by means of identification mechanisms
Regular Tooling: USB stick, PC + internet connection
“Sense and simplicity”
Sense and simplicity” of primary importance: Minimize nr of stepsWorks with any PC or OS systemAddress customer in his own languageEnsure guidance and feedback to the end user of what is happeningEnsure full proof update procedureLegal aspects covered:Consumer Agreement on downloading data from the TV to the webConsumer Agreement on downloading sw from the webConsumer Agreement on proceeding download on the TVWith a miminum amount of actions, end consumer downloads the identified and most recent sw version for his set
Sense and simplicity” of primary importance: Minimize nr of stepsWorks with any PC or OS systemAddress customer in his own languageEnsure guidance and feedback to the end user of what is happeningEnsure full proof update procedureLegal aspects covered:Consumer Agreement on downloading data from the TV to the webConsumer Agreement on downloading sw from the webConsumer Agreement on proceeding download on the TVWith a miminum amount of actions, end consumer downloads the identified and most recent sw version for his set
Philips CE Europe, Euroservice, Date 7/06/2007 <First Level Servicing>. Chapter: 11, slide12
Software update Assistant : The Principle
• Update wizard, started via the menu• End consumer inserts USB stick in TV• Identification of TV, html page + various data logged on USB• Consumer inserts USB stick in PC: URL offered which connects the PC through the Internet
with a dedicated server. This Server downloads the content of the stick. • Server replies with correct sw version matching with the TV and stores it back in the USB
stick• USB is put back into TV to download the sw
TV menu | Software update Software update Update assistant Update assistant Current software info Local updates Start now Announcement
This will help you to update the TV’s software. You need an USB memory device and a PC/MAC with internet connection.
•Ability to support FCR reduction actions:
•Software functionality related calls•Easy repair of calls related to particular field conditions (egtransmission related problems)•Avoiding Service intervention calls•Sense and Simplicity brand promise•Easy way of working
•Future investment:
• Ability to log data in the field
•Ability to support FCR reduction actions:
•Software functionality related calls•Easy repair of calls related to particular field conditions (egtransmission related problems)•Avoiding Service intervention calls•Sense and Simplicity brand promise•Easy way of working
Philips CE Europe, Euroservice, Date 7/06/2007 <First Level Servicing>. Chapter: 11, slide13
The TV side of the implementation: UI support Update assistant Please insert a USB memory device at the side of your TV. The device must have at least 64Mb free space. Make sure its write protection is switched off. An identification file will be written on your USB memory device.
Proceed Cancel Press the green colour key once you inserted a USB memory device. Update assistant The TV has succesfully written the identification file to the USB memory device. - Please insert the USB memory device in a PC/MAC linked to the internet. - Locate the file 'update.htm' on the USB memory device. - Double-click the file. Follow the instructions on the page.
Finish Press the green colour key to finish the assistant. You may continue watching TV.