Philips lecture 11 2013

Philips, 21-10-2013Amsterdam

How to enhance safe behavior?

Brain Based Safety

organizationalpsychology

neuro-psychology

safetyscience

brainbasedsafety

Teacher

Trainer

HR

Coach

Safety

Maastricht

Juni Daalmans

Nature = DNAStructures in the brain

Circumstancesactivate patterns

Nurturelearning processesdevelop patterns

Aspects of

behavior

Nature = DNAStructures in the brain

Circumstancesactivate patterns

Nurturelearning processesdevelop patterns

Aspects of

behavior

leadership rules

pressuresocial

environment:team

Nature = DNAStructures in the brain

Circumstancesactivate patterns

Nurturelearning processesdevelop patterns

our safetyagenda

select the right people

activatesafety

systems

understandourselves

train &train from

day 1

be a modelact as a

stage manager

Forms of consciousness

Unconscious processes

Nonconsciousprocesses

Consciousness

forms of consciousness• Unconscious:

• we hardly know them, we experience some results, we can influence them on the long run

• Nonconscious:

• behavioral machine, based on previously learned, automated patterns which can be activated

• Consciousness:

• thinking, activated when something new or unexpected happens

behavingsafely

perceptionteam

behavior

readinessstress

perceptionsafetystimuli

perceptionrules

riskevaluation

risk detection

riskunder-

standing

risksensitivity

perception

of leader

PSYCHOLOGICAL MODEL OF SAFE BEHAVIOR

behavingsafely

perceptionteam

behavior

readinessstress

perceptionsafetystimuli

perceptionrules

riskevaluation

risk detection

riskunder-

standing

risksensitivity

perception

of leader

Activating processes

Internal processes

External processes

behavingsafely

perceptionteam

behavior

readinessstress

perceptionsafetystimuli

perceptionrules

riskevaluation

risk detection

riskunder-

standing

risksensitivity

perception

of leader

The more we organize the environment for others, the less they have to take care for their own safety

Tip 1:give risk detection

a chance

Rules and regulations have brought us a lot us safety,now they keep us from further improvement

Shared space principle in traffic

design

behavingsafely

perceptionteam

behavior

readinessstress

perceptionsafetystimuli

perceptionrules

riskevaluation

risk detection

riskunder-

standing

risksensitivity

perception

of leader

Rules and regulations have brought us a lot us safety,now they keep us from further improvement

perceptionrules

Tip 2:first delete an old rule before you add a new

one

Tip 3:regard a new rule as

the last option to change behavior

behavingsafely

perceptionteam

behavior

readinessstress

perceptionsafetystimuli

perceptionrules

riskevaluation

risk detection

riskunder-

standing

risksensitivity

perception

of leader

Spreading around safety stimuli is the cheapest and best controlled way to influence safe behavior

Tip 4:spread safety

messages over time and space

More information

• Visit www.brainbasedsafety.com

• Register yourself for free monthly blog on safety related issues

• Use Slideshare.com for these slides

risksensitivity • Unconscious

• the perception of possible risks in our environment

• conditioned: combination of external stimulus + sense of anxiety

• gives a wake up call (take care!!)

riskunder-

standing

• Unconscious process

• works day & night

• scans all recent experiences, the here & now activities and our plans

• on mistakes, bad planning and possible risks

• needs a lot of understanding of the working processes

risk detection• Combination of risk sensitivity & risk understanding

• Start engine of our safety related behavior

• Without risk detection we stay in a comfort zone

riskevaluation

• process by which you estimate the possible impact of a detected risk and the needed action

• calculates: chance * seriousness - safety margin

• For simple tasks we tend to be overoptimistic of our ability to handle potential risks

perceptionrules

• Rules help to regulate behavior

• We calculate the benefit of sticking to a rule on a nonconscious level

• We are more willing to follow rules is the benefits are visible

• Too many rules reduce risk detection because we stop observing & thinking

readinessstress

• State of body and mind that is appropriate for the task

• visible in heart rate, blood pressure, speed of communication in brain

• a too low and a too high level of readiness can be dangerous

• stress = high level of readiness

perceptionteam

behavior

• we are mammals, conditioned to stay in a group

• a group only allows a certain deviation from the “normal” behavior

• too much deviation leads to mobbing and extinction

• we tend to follow the team, even if it acts in an unsafe way

perception

of leader

• The most important role model

• Leaders create trust by consistency between words and deeds

• In case there is a difference between words and deeds, we follow the deeds

• We respect a leader when he protects the boundaries of safe behavior

perceptionsafetystimuli

• A lot of processes in our brain are based on associations

• Behavioral safety patterns can be activated via small safety triggers in the environment

• priming activates both intentions and behavior on a nonconscious level

behavingsafely • behavior is mostly a nonconscious proces

• result of an internal battle of impulses and needs, not on a free will

• based on learned/stored patterns

• influenced by our unconscious needs (e.g. safety or nutrition)

• very sensitive to what happens in the environment