Pertemuan 1 Dasar Komunikasi Matakuliah : J0012/ Komunikasi Bisnis I Tahun : 2008
Feb 25, 2016
Pertemuan 1Dasar Komunikasi
Matakuliah : J0012/ Komunikasi Bisnis ITahun : 2008
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Why do you need good communication skills?
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Achieving Success in Today’s Competitive Environment
Competing for Jobs
Winning Customers
Writing Clearly
Speaking Skillfully
Listening Carefully
Adapting to Situations
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Communication Forms
Casual CommunicationAmong Employees
Casual CommunicationWith Outsiders
Planned CommunicationAmong Insiders
Planned CommunicationWith Outsiders
Info
rmal
Form
al
Internal External
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Communication Patterns
HorizontalHorizontal
DownwardDownward
GrapevineGrapevine
UpwardUpward
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Characteristics of Effective Messages
Practical information Factual information Concise and efficient information Clear expectations and responsibilities Persuasion and recommendations
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Why Is Business Communication Unique?
GlobalizationGlobalizationand Diversityand Diversity
InformationInformationValueValue
RelianceRelianceon Teamworkon Teamwork
New CorporateNew CorporateStructuresStructures
PervasivenessPervasivenessof Technologyof Technology
CommunicationCommunicationBarriersBarriers
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Effective Communication
1. Connect with Audience1. Connect with Audience
3. Use Audience3. Use AudienceCentered ApproachCentered Approach
5. Give Useful Feedback5. Give Useful Feedback
2. Minimize Distractions2. Minimize Distractions
4. Improve4. ImproveCommunication SkillsCommunication Skills
6. Use Business Etiquette6. Use Business Etiquette
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Communication Process
Sender Has an Idea
1
Sender Encodes the Idea
2
Sender Produces Message
3
AudienceDecodes Message
6
AudienceReceives Message
5Sender Transmits Message
4
AudienceResponds to Message
7AudienceProvides Feedback
8
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Communication Barriers• Noise and Distractions
• Competing Messages
• Filtering of Messages
• Channel Breakdowns
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2. Minimize DistractionsUse Common SenseUse Common Sense
Practice CourtesyPractice CourtesyRespect DifferencesRespect Differences
Insulate YourselfInsulate YourselfLimit MessagesLimit Messages
Prioritize MessagesPrioritize MessagesRecognize FeelingsRecognize FeelingsAnticipate ReactionsAnticipate Reactions
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3. Audience-Centered Approach
Focus on the Audience
Care About the Audience
Learn About the Audience
Relate to the Audience
The “You” Attitude Emotional Intelligence
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6. Observe Business Etiquette
RespectRespect
Courtesy Courtesy
Common SenseCommon Sense
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Ethical Communication
True in Every SenseTrue in Every Sense
Includes Relevant InformationIncludes Relevant Information
Not Deceptive in Any WayNot Deceptive in Any Way