78 Pengalaman stres dapat dialami oleh setiap orang, baik stres kehidupan secara umum (life stress) maupun stres yang diakibatkan oleh pekerjaan (work stress). Pada masa sekarang di mana setiap individu harus bertahan menghadapi kerasnya persaingan kehidupan sehari-hari maupun tuntutan pekerjaan di kantor, pengalaman stres yang dirasakan bisa semakin meningkat. Apabila stres ini dibiarkan dan tidak dikelola dengan baik, maka akan dapat memba- hayakan tidak saja kesehatan fisik namun juga kesehatan mental setiap individu yang mengalaminya. Dalam pelatihan ini pembahasan difokuskan untuk memanajemeni stres di tempat kerja. Di tempat kerja, stres dapat menurunkan tingkat produktivitas individu, yang apabila dibiarkan tidak ditangani dengan baik akan dapat berpengaruh negatif terhadap kinerja organisasi secara keseluruhan. Oleh sebab itu sangat penting untuk dapat mengelola stres dengan baik, pada tingkat organisasional maupun pada tingkat individu. Menjawab Masalah Apa Setelah selesai mengikuti program ini, peserta diharapkan mampu: • Menjelaskan pentingnya mengenali stres • Menjelaskan definisi stres dan istilah lain yang ada di dalam konsep mengenai stres • Menjelaskan konsep stres dalam berbagai pendekatan • Menjelaskan faktor-faktor yang penting dalam proses stres, yaitu berupa: sumber penyebab stres, konsekuensi atau akibat dari pengalaman stres dan faktor yang memoderatori pengalaman stres • Mengenali tingkat stres diri sendiri (pengisian kuesioner stres dan interpretasi hasil) • Menjelaskan dan menerapkan teknik memanajemeni stres, salah satunya dengan latihan relaksasi Manfaat Apa yang Anda Peroleh Stress can be experienced by everyone, whether it is life stress or stress that resulted from working activities (work stress). Nowadays, whereas each individual must endure to face a tight day-to-day living competition and working activities in the office, hence stress experiences are increasing. If this stress condition is left unchecked and unmanaged, this condition will jeopardize not only physical health, but also mental health of the individual. In this program, the discussion will be focusing on how to manage stress in the work place. In the work place, stress can reduce the individual productivity level, which if it is not being managed well, it will create negative impact to overall organization performance. Thus, it is very important to manage stress appropriately, being at organization level or at individual level. Problems To Be Addressed Having attended this program, the participants are expected to be able to: • Explain the importance to recognize the stress • Explain the definition of ’stress’ and other terms that exist within the concept of stress • Explain the concept of ’stress’, based on several approaches • Explain important factors in stress process, being: causes of stress, consequences or impact of stress experiences and factors that act as moderators of stress experiences • Recognize own stress level (fill-in stress questionnaire and result interpretation) • Explain and implement the stress management techniques, one of it being relaxation exercise Objectives STRESS MANAGEMENT PERSONAL EFFECTIVENESS ID EN
8
Embed
PERSONAL EFFECTIVENESS STRESS MANAGEMENTforummanajemen.com/silabus/Stress-Management.pdf · • Menjelaskan definisi stres dan istilah lain yang ada di dalam konsep mengenai stres
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
78
Pengalaman stres dapat dialami oleh setiap orang, baik stres kehidupan secara umum (life stress) maupun stres yang diakibatkan oleh pekerjaan (work stress). Pada masa sekarang di mana setiap individu harus bertahan menghadapi kerasnya persaingan kehidupan sehari-hari maupun tuntutan pekerjaan di kantor, pengalaman stres yang dirasakan bisa semakin meningkat. Apabila stres ini dibiarkan dan tidak dikelola dengan baik, maka akan dapat memba-hayakan tidak saja kesehatan fisik namun juga kesehatan mental setiap individu yang mengalaminya.
Dalam pelatihan ini pembahasan difokuskan untuk memanajemeni stres di tempat kerja. Di tempat kerja, stres dapat menurunkan tingkat produktivitas individu, yang apabila dibiarkan tidak ditangani dengan baik akan dapat berpengaruh negatif terhadap kinerja organisasi secara keseluruhan. Oleh sebab itu sangat penting untuk dapat mengelola stres dengan baik, pada tingkat organisasional maupun pada tingkat individu.
Menjawab Masalah Apa
Setelah selesai mengikuti program ini, peserta diharapkan mampu:• Menjelaskan pentingnya mengenali stres• Menjelaskan definisi stres dan istilah lain yang ada di dalam konsep mengenai stres• Menjelaskan konsep stres dalam berbagai pendekatan• Menjelaskan faktor-faktor yang penting dalam proses stres, yaitu berupa: sumber penyebab stres, konsekuensi atau akibat dari pengalaman stres dan faktor yang memoderatori pengalaman stres• Mengenali tingkat stres diri sendiri (pengisian kuesioner stres dan interpretasi hasil)• Menjelaskan dan menerapkan teknik memanajemeni stres, salah satunya dengan latihan relaksasi
Manfaat Apa yang Anda Peroleh
Stress can be experienced by everyone, whether it is life stress or stress that resulted from working activities (work stress). Nowadays, whereas each individual must endure to face a tight day-to-day living competition and working activities in the office, hence stress experiences are increasing. If this stress condition is left unchecked and unmanaged, this condition will jeopardize not only physical health, but also mental health of the individual.
In this program, the discussion will be focusing on how to manage stress in the work place. In the work place, stress can reduce the individual productivity level, which if it is not being managed well, it will create negative impact to overall organization performance. Thus, it is very important to manage stress appropriately, being at organization level or at individual level.
Problems To Be Addressed
Having attended this program, the participants are expected to be able to:• Explain the importance to recognize the stress • Explain the definition of ’stress’ and other terms that exist within the concept of stress • Explain the concept of ’stress’, based on several approaches • Explain important factors in stress process, being: causes of stress, consequences or impact of stress experiences and factors that act as moderators of stress experiences• Recognize own stress level (fill-in stress questionnaire and result interpretation)• Explain and implement the stress management techniques, one of it being relaxation exercise
Objectives
STRESSMANAGEMENT
PERSONAL EFFECTIVENESS
ID EN
Personal EffectivenessExecutive Development Program79
• Mengapa penting mengenali stres?• Definisi stres dan istilah-itilah lain yang relevan dalam konsep mengenai stres • Konsep mengenai stres: - Stres sebagai suatu respon - Stres sebagai suatu stimulus - Stres sebagai suatu interaksi - Stres sebagai suatu transaksi • Faktor-faktor yang penting dalam proses stres menurut konsep: ’Stres sebagai suatu transaksi’ - Sumber-sumber yang menyebabkan pengalaman stres atau pencetus stres (stressor atau sources of strain) - Akibat yang ditimbulkan oleh pengalaman stres (consequences of strain) - Faktor yang memoderatori hubungan antara pencetus stres dengan pengalaman stres (moderators of stressor-strain relationship)• Mengenali tingkat stres diri sendiri (pengisian formulir dan interpretasi hasil)• Teknik memanajemeni stres• Latihan relaksasi
Apa Saja yang Dibahas
• Semua karyawan dalam organisasi (manajerial maupun non manajerial)
Siapa yang Perlu Ikut
• Why is it important to recognize stress? • Definition of ’stress’ and other relevant terms within the concept of ’stress’ • Concept of ’stress’ - Stress as a respond - Stress as a stimuli - Stress as an interaction - Stress as a transaction • Important factors in stress process, according to concept: ’Stress as a transaction’ - Sources that caused ’stress experiences’ or stressor or sources of strain - Result that caused by stress experiences (consequences of strain) - Factors that act as moderators of stressor-strain relationship)• Recognize own-individual stress level (fill-in stress questionnaire and result interpretation)• Techniques to manage ’stress’ • Relaxation exercise
Subjects Covered
• All employees in the organization (managerial or non-managerial)
Who Should Attend
STRESSMANAGEMENT
PERSONAL EFFECTIVENESS
ID EN
IDR 4.500.000 31 Jul - 01 Aug01-02 Apr 16-17 Oct
DEC
ISIO
NSC
IEN
CE
16
40
16
16
2
5
2
2
5.800.000
8.400.000
4.800.000
4.900.000
HU
MA
N R
ESO
URC
E M
AN
AG
EMEN
T
05. HR for Non HR Managers
06. Human Resources Management
07. Comprehensive Job Analysis
08. Designing Training Program
09. Evaluating Training Program
10. Measuring Return On Training Investment - ROTI
11. Remuneration Management
12. Industrial Relations Conflict Resolution
13. Designing Competency Model
14. Competency Based Recruitment & Selection
15. Practical Behavior Based Interview
16. Designing Learning Program
17. Talent Management
18. Human Capital Management Certification (HCMC)
- Modul 1 : Aligning HCM Strategy and Corporate Strategy
- Modul 2 : Acquisition and Develop the Right Employee
- Modul 3 : Retain the Best Employee
- Modul 4 : Increase Employee Engagement
19. Assessment Center Assessor Certification
16
40
24
20
16
16
24
16
16
20
16
24
16
32
24
24
24
40
2
5
3
2.5
2
2
3
2
2
2.5
2
3
2
4
3
3
3
5
ST
RAT
EGIC
MA
NA
GEM
ENT
20. Design Thinking For Innovation
21. Business Acumen
22. Pricing Strategy
23. Company Strategic Planning
24. Managing Organizational Change
25. Business Model Canvas
26. Business Process Mapping
27. Feasibility Study
28. Integrated Risk Management
29. Innovation Strategy
30. Product Innovation Management
31. Managing Innovation For Growth
24
20
16
20
16
20
16
20
20
16
24
24
3
2.5
2
2.5
2
2.5
2
2.5
2.5
2
3
3
5.500.000
5.100.000
5.000.000
7.000.000
5.500.000
5.500.000
5.000.000
6.500.000
6.500.000
6.500.000
5.800.000
5.800.000
28 Jan - 01 Feb
28 Jan - 01 Feb
30 Oct - 01 Nov
31 Jul - 02 Aug
27-28 01-02 09-10 04-0524-2501-05
29 Jul - 02 Aug
28 Jan - 01 Feb 25-2925 Feb - 01 Mar
26-30
17-18 21-22
07-08
07-08
24-25 07-08 06-07
05-06 10-11 15-16
11-15
11-15
27-29
05-06 28-29
28-29
08-12
24-26
01-02
29-30
10-12 16-18
12-14
07-08
20-22
27-28
13-14 08-09
21-23
17-19
01-05 05-09 09-13 07-11 04-08 09-13
13-15
17-19
11-12 03-04
20-22
12-15
27-29
06-08
13-14
09-11 17-19 09-11 17-19
13-15
26-28
05-06
24-26
24-25
07-09
16-17
20-22
06-08
18-20 11-13
08-09 04-05 04-05
27-28
20-22
02-03
16-18
23-25
21-23
07-09
10-12
25-2714-16
29-30 11-12
13-15
17-20
14-16 20-22
15-16 04-05 27-28
08-12
24-25
10-11
19-23 16-20
25-27
14-18
01-03
23-24
30-31
08-10
11-15
27-29
20-21
09-13
10-12
17-18
22-26 23-27 21-25 18-22 16-20
11-1213-14
27-28
16-17
03-04
18-19
20-21 21-22
4.500.000
7.000.000
5.200.000
5.800.000
5.200.000
5.200.000
5.400.000
4.800.000
5.200.000
5.500.000
5.500.000
5.200.000
5.200.000
22.000.000
7.900.000
5.700.000
5.700.000
5.700.000
10.000.000
01. Strategic Decision Making
02. Minaut Indonesia - Problem Solving and Decision Making
03. Practical Problem Solving
04. Creative Thinking Technique
JanProgram Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Hours Days StaffParticipantsSpv Mgr Sr Mgr Price
NEW
MA
RK
ETIN
G M
AN
AG
EMEN
T
40. Direct & Database Marketing
41. Designing an Exceptional Customer Experience
42. Developing Digital & Social Media Strategies for Business
43. Upgrowth Program for Manager Marketing and Supervisor
44. Advance Competitive Marketing Strategy
45. Building Brand Equity and positioning
46. Marketing Management
47. Building Service Culture
48. Customer Satisfaction Management
49. Customer Service Orientation Enhancement
50. Marketing Channel Strategy
51. Sales Management
52. Salesmanship
53. Negotiation Skill for Business
54. Applied Marketing Research
PERS
ON
AL
EFFE
CTI
VEN
ESS
30-31
19-21
05-06 10-11
23-25 24-26
30-31
19-21
10-12
18-20
27-28
13-14
23-25
02-03
16-17
09-10
10-12
14-16
14-15
07-08
16-18
07-09
22-23
10-12
01-02
29-30
19-21
13-14
06-08
27-28
31 Jul - 01 Aug
FIN
AN
CIA
L M
AN
AG
EMEN
T
55. Finnon : for Public Sector
56. Finnon : Understanding Financial Statement
57. Finnon : Profit Planning & Capital Budgeting
58. Working Capital Management
59. Effective Cost Management
60. Budgeting
61. Financial Statement Analysis
62. Financial Projection & Valuation
63. Internal Audit
64. Forensic Accounting & Fraud Investigation
65. Financial Aspects on Feasibility Study
20
20
16
16
20
16
16
16
32
24
16
2.5
2.5
2
2
2.5
2
2
2
4
3
2
4.400.000
6.500.000
5.300.000
5.200.000
5.200.000
5.500.000
6.200.000
5.400.000
5.800.000
5.800.000
5.000.000
29-31
03-05
16-18 14-16 10-12 08-10 17-19
04-05
18-20
10-11
04-05
13-15
12-13
05-06
27-29
20-21
22-24
15-16
02-03
04-05
25-26
28-29
06-07
21-23
24-25
17-18
09-12
19-21
12-14 10-12 21-23
07-08
14-15
23-25
01-02
10-12
27-28
05-06
12-15
20-21
27-28
07-08
31 Jul - 02 Aug
29 Oct - 01 Nov
31 Jul - 01 Aug
26-2805-07
13-15
27-29
22-23
18-20
30-31
13-15
04-06
17-19
11-12
03-05
26-28
20-22
26-27
05-07
13-15
02-04
09-10
16-18
23-25
01-03
04-06
10-12
25-26
03-05
16-18
03-05
09-11
28-30
21-22
15-17
15-17
07-09
22-23
29-30
24-26
10-12
01-02
20-22
12-14
27-29
20-21
30 Jan - 01 Feb
27 Feb - 01 Mar
29 Jul - 02 Aug 28 Oct - 01 Nov
30 Jul - 01 Aug
16
20
24
48
24
20
24
16
20
16
20
20
16
20
20
2
2.5
3
5
3
2.5
3
2
2.5
2
2.5
2.5
2
2.5
2.5
4.500.000
4.800.000
4.500.000
7.500.000
6.200.000
5.100.000
5.300.000
5.500.000
5.500.000
5.000.000
5.500.000
5.200.000
4.500.000
5.500.000
5.200.000
JanProgram Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Hours Days StaffParticipantsSpv Mgr Sr Mgr Price
19-2121-2309-11
32. Enhancing Your Personal Effectiveness
33. Effective Business Communication
34. Report Writing
35. Powerful Business Presentation
36. Time Management
37. Stress Management
38. Interpersonal Softskills
39. Strengthening Your Leadership Talent
5.000.000
4.800.000
5.000.000
5.000.000
5.000.000
4.500.000
5.000.000
5.000.000
2
2.5
2.5
2.5
2
2
2
3
16
20
20
20
16
16
16
24
OPE
RAT
ION
MA
NA
GEM
ENT
73. Managing Service Operation
74. Engineering (Fixed) Asset Management
75. Running Your Microsoft Project
76. Starting a Project Management Office / PMO
77. Designing Work Instruction
78. Effective Performance Dashboard
79. Production/Operation Management
80. Quality Management System
81. Supply Chain Management
82. Production/Operation Planning & Control
83. Inventory Management
84. Purchasing Management
85. Warehouse Management
86. Maintenance Management
87. Logistic Management
88. Project Management
89. Owner's Estimate / Harga Perkiraan Sendiri
90. Project Procurement and Risk Management
91. Excellent Manufacture Operation
29-31
07-08
05-06
01-02
10-11
03-04
03-04
17-19
14-16
25-26
09-10
27-29
27-28
04-05
03-05
17-19
11-13
17-19
06-08
13-15
19-20
05-07
20-21
12-14
30-31
01-02
23-24
15-17
09-10
23-25
04-06
18-20
11-13
24-26
04-05
21-23
27-29
07-09
14-16
10-12
30-31
17-18
23-25
08-09
15-17
07-09
21-23
24-25
10-12
24-26
10-12
01-02
20-22
12-13
05-06
26-28
20-22
19-21
13-15
20-22
27 Feb - 01 Mar
30 Oct - 01 Nov
16
16
16
16
16
16
24
16
24
24
24
20
20
16
16
24
20
16
24
2
2
2
2
2
2
3
2
3
3
2.5
2.5
2.5
2
2
3
2.5
2
3
4.700.000
4.700.000
4.500.000
4.500.000
4.500.000
4.500.000
6.000.000
4.800.000
6.500.000
6.000.000
6.000.000
6.000.000
6.000.000
5.500.000
5.000.000
7.000.000
4.800.000
5.000.000
4.800.000
All Program Will Be Presented in Bahasa Indonesia
GEN
ERA
L M
AN
AG
EMEN
T
75
25
50
24
16
24
16
16
24
31
25
6
3
2
3
2
2
3
12.500.000
6.200.000
4.500.000
5.000.000
4.700.000
4.500.000
4.700.000
66. Business Essentials for Managers (Hybird Learning Program)
- Online Program
- Inclass Program
67. Training for Trainers
68. Key Performance Indicators
69. Office Management
70. Filing Management
71. Designing Standard Operating Procedure (SOP)
72. Management for Professional Secretary
31 Jul - 01 Aug
01 Jul - 02 Aug 28 Oct - 29 Nov
12-14 26-28 01-03 17-1909-11
05-06 15-16 07-08
05-10 02-07
30-31
20-22 11-13 20-2217-19
01-02 21-22 06-07
04-05 04-0516-1703-0429-3020-21
28-30 11-1324-2613-15
MA
NA
GIN
GO
TH
ERS
92. Leading With Emotional Intelligence
93. Effective Supervisory Management
94. Managing People
95. Effective Leadership
96. Leader as A Coach
29-31 26-28 26-28
20-22
05-06 09-10
07-09 09-11 06-08 10-12 08-10 05-07 03-05
13-15
29-30
23-24
04-06
20-21 17-1801-02
14-15
24-26
15-16
29-30
01-02
06-07
20-21
16
24
20
16
16
2
3
2.5
2
2
4.800.000
5.950.000
6.000.000
6.500.000
5.200.000
03-04 28-29
JanProgram Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Hours Days StaffParticipantsSpv Mgr Sr Mgr Price
27-29 Mar, 13 Apr 30 Oct - 01, 16 Nov31 Jul - 02, 24 Aug
21-23 Aug, 07 Sep
22-26 Jul, 03 Aug
22-2612-15
11-16
13-15,30 11-13,28
20-2320-23 18-2102-07
18-22,30 16-20,28
14-16,31
04-08,16
06-08,23
21-2623-26
22-27
10-12,27
23-26 15-18 16-1915-19 23-27 02-06
JanProgram Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Price (IDR)
01. Practical Problem Solving02. Creative Thinking Technique03. Effective Business Communication04. Business Presentation Skills05. Manajemen SDM06. Menyusun Struktur & Skala Gaji07. Menyusun Uraian Pekerjaan08. Company Strategic Planning09. Value Chain Analysis10. Business Model Canvas11. Risk Management12. Finon 1 : Memahami Laporan Keuangan13. Finon 2 : Profit Planning & Capital Budgeting14. Manajemen Pergudangan15. Manajemen Proyek16. Manajemen Sediaan17. Praktis Menyusun SOP18. Gemba Kaizen + Sikap Kerja 5S19. Salesmanship20. Negotiation Skill for Business21. Sales Management22. Service Excellence23. Leader as A Coach24. Meningkatkan Efektivitas Fungsi Supervisor25. High Performance Leadership
01 - 26
01 - 26
01 - 26
01 - 26
01 - 26
01 - 26
04 - 29
04 - 29
04 - 29
04 - 2904 - 29 01 - 26
01 - 26
01 - 2601 - 26
05 - 3002 - 27
02 - 27
02 - 27
02 - 27
02 - 27
02 - 27
04 - 2904 - 29
05 - 30
05 - 30
05 - 30
05 - 30
05 - 30
05 - 3004 - 29
04 - 29
04 - 29
04 - 29
04 - 29
18 Feb - 15 Mar
18 Feb - 15 Mar
18 Feb - 15 Mar18 Feb - 15 Mar
04 Feb - 01 Mar
04 Feb - 01 Mar
04 Feb - 01 Mar04 Feb - 01 Mar
04 Feb - 01 Mar
18 Mar - 12 Apr
18 Mar - 12 Apr
19 Aug - 13 Sep
19 Aug - 13 Sep
19 Aug - 13 Sep
29 Apr - 24 May
29 Apr - 24 May
29 Apr - 24 May
08 Apr - 03 May
08 Apr - 03 May
08 Apr - 03 May08 Apr - 03 May
08 Apr - 03 May
08 Apr - 03 May
15 Jul - 09 Aug
15 Jul - 09 Aug
15 Jul - 09 Aug
14 Oct - 08 Nov
14 Oct - 08 Nov
14 Oct - 08 Nov
14 Oct - 08 Nov
17 Jun - 12 Jul
17 Jun - 12 Jul
17 Jun - 12 Jul
15 Jul - 09 Aug
15 Jul - 09 Aug
15 Jul - 09 Aug
24 Jun - 19 Jul
24 Jun - 19 Jul
24 Jun - 19 Jul
24 Jun - 19 Jul
24 Jun - 19 Jul
24 Jun - 19 Jul
18 Nov - 13 Dec18 Nov - 13 Dec
18 Nov - 13 Dec
18 Nov - 13 Dec18 Nov - 13 Dec
18 Nov - 13 Dec
30 Sep - 25 Oct
30 Sep - 25 Oct
30 Sep - 25 Oct
30 Sep - 25 Oct
16 Sep - 11 Oct
16 Sep - 11 Oct
PERSONALEFFECTIVENESS
HUMANRESOURCESMANAGEMENT
STRATEGICMANAGEMENT
FINANCIALMANAGEMENT
OPERATIONMANAGEMENT
MARKETINGMANAGEMENT
MANAGINGOTHERS
ONLINE TRAINING
02 - 2730 Sep - 25 Oct
18 Mar - 12 Apr04 Feb - 01 Mar
29 Apr - 24 May18 Mar - 12 Apr
29 Apr - 24 May18 Mar - 12 Apr
16 Sep - 11 Oct19 Aug - 13 Sep
16 Sep - 11 Oct19 Aug - 13 Sep
16 Sep - 11 Oct19 Aug - 13 Sep
15 Jul - 09 Aug17 Jun - 12 Jul
30 Sep - 25 Oct19 Aug - 13 Sep
14 Oct - 08 Nov16 Sep - 11 Oct
14 Oct - 08 Nov16 Sep - 11 Oct
18 Nov - 13 Dec14 Oct - 08 Nov
14 Oct - 08 Nov16 Sep - 11 Oct 18 Nov - 13 Dec
01 - 2617 Jun - 12 Jul
01 - 2617 Jun - 12 Jul
Nama Pelatihan
Tanggal Pukul :
Biaya
Nama Perusahaan
Alamat Surat
No. Telp. Persh Fax Persh :
Contact Person Telp / HP
Email Jabatan
Bidang Usaha
No. Email HP L/P
1
2
3
4
5
Formulir Pendaftaran Program Pengembangan Eksekutif 2019 PPM Manajemen | www.PelatihanManajemen.Com
BagianNama Peserta Jabatan
5
Bagian Pelayanan Pelanggan: Pembayaran dilakukan secara transfer ke:
E-mail : [email protected] : www.pelatihanmanajemen.com BANK CENTRAL ASIA
Cabang Kwitang
No. Rek. : 6 8 6 0 1 3 8 5 5 5a/n: Yayasan Pendidikan & Pembinaan Manajemen
Pembayaran akan kami lakukan :
Tanggal Pembayaran :……………………………………..Transfer melalui Bank : ……………………………………
Pendaftar, Konfirmasi,
……………………………….. '………………………………
Nama/Jabatan Bag. Pelayanan Pelanggan PPMApabila terdapat informasi yang kurang jelas dapat menghubungi kami di (021) 8798 4777 atau kunjungi http://www.pelatihanmanajemen.com