Personal and Professional Development

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Assignment Front Sheet

Qualification Unit Number and Title

Pearson BTEC Level 5 HND Diploma Business / Pearson BTEC Level 5 HND Diploma in Hospitality Management

Unit 13: Personal and Professional Development

Student Name

Student No.

Assessor name Nadine Gibson

Date of Issue Completion date Submitted on

27/01/2014 07/03/2014

Assignment title Developing Personal and Professional Skills

Learning Outcome

Learning outcome

Assessment criteria

In this assessment you will have the opportunity to present evidence that shows you are able to

Task No.

Evidence (Page no)

LO1 Understand how self-managed learning can enhance lifelong development

1.1 Evaluate approaches to self-managed learning

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1.2 Propose ways in which lifelong learning in personal and professional development context could be encouraged

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1.3 Evaluate the benefits of self-managed learning to the individuals and organizations

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LO2 Be able to take responsibility for own personal and professional development

2.1 Evaluate own current skills and competencies against professional standards and organizational objectives

2

2.2 Identify own development needs and the activities required to meet them

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2.3 Identify development opportunities to meet current and future defined needs

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2

2.4 Devise a personal and professional development plan based on identified needs

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LO3 Be able to implement and continually review own personal and professional development

3.1 Discuss the process and activities required to implement the development plan

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3.2 Undertake and document development activities as planned

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3.3 reflect critically on own learning against original aims and objectives set in the development plan

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3.4 Update the development plan based on feedback & evaluation

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LO4 Be able to demonstrate acquired interpersonal and transferable skills

4.1 select solutions to work-base problems

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4.2 Communicate in a variety of styles and appropriate manner at various levels

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4.3 Evaluate and use effective time management strategies

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Learner declaration

I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. Student Signature: Date:

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In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades.

Grade Descriptor

Indicative characteristic/s Contextualisation

M1 Identify and apply strategies to find appropriate solutions

effective judgements have been made an effective approach to study and research has been applied

To achieve M1, you will need to make effective judgement about factors/issues affecting your personal and professional development. (Task 2)

M2 Select/Design and apply appropriate methods/techniques

appropriate learning methods/techniques have been applied

To achieve M2, you need to use suitable techniques and methods to evaluate your skills, learning styles plan (Task 1&2)

M3 Present and communicate appropriate findings

The communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used.

To achieve M3, your work will be presented in the appropriate format (Task 1,2,3 &4)

D1 Use critical reflection to evaluate own work and justify valid conclusions

conclusions have been arrived at through synthesis of ideas and have been justified Realistic improvements have been proposed against defined characteristics for success

To achieve D1, you will be able to discuss how your areas of weaknesses may act as barriers to you achieving your personal and professional goals. You would discuss how you would overcome these barriers and improve your skills and abilities. (Task 2&3)

D2 Take responsibility for managing and organising activities

activities have been managed

To achieve D2, you will have to demonstrate an effective approach to study and will have to meet the assignment submission and achieve the unit assessment criteria. (Task 1,2,3,4)

D3 Demonstrate convergent/lateral and creative thinking

Problems have been solved To achieve D3, you will need to recommend, with justification, how Star-Tel can address the customer service problems that they are experiencing (Task 4)

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Assignment Brief

Unit Number and title Unit 13: Personal and Professional Development

Qualification Pearson BTEC Level 5 HND Diploma in Business / Pearson BTEC Level 5 HND Diploma in Hospitality Management

Start Date 27/01/2014

Deadline 07/03/2014

Assessor Nadine Gibson

Assignment title Developing Personal and Professional Skills

Purpose of this assignment

This assignment requires you to demonstrate that you have a good knowledge and

understanding of personal and professional skills that are needed to promote future

personal and career development in an organizational setting. It also aims to develop

learners’ ability to organize, manage and practice a range of approaches to improve

their performance as self-directed learners in preparation for work or career

development.

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Task 1 (LO 1: 1.1,1.2,1.3, and,M2,M3,D2)

(a) Explain what is meant by self-management learning. Discuss the benefits

of self-managed learning to individuals as well as organisations. Discuss

ways in which lifelong learning can take place both personally and

professionally.

(b) Briefly explain Honey and Mumford learning styles.

(c) Based on Honey and Mumford learning styles, identify, with justification

your preferred learning style. Students should use the Honey and

Mumford learning styles evaluation form provided to help them identify

their learning style. This form must be attached as an appendix. ( 500

words)

To achieve M2, you need to use suitable techniques and methods to evaluate your skills, learning styles plan.

To achieve M3, your work will be presented in the appropriate format.

To achieve D2, you will have to demonstrate an effective approach to study and will

have to meet the assignment submission and achieve the unit assessment criteria.

Task 2 (LO2: 2.1,2.2,2.3 and M1,M2,M3,D1, D2)

(a) Carry out a Personal SWOT analysis in order to identify your key strengths

(qualities and skills), weaknesses, opportunities and threats.

(b) Conduct a Skills audit to determine your key skills and identify your skills

gap.

(c) Based on your personal SWOT analysis and Skill Audit, critically evaluate

how you may use your key strengths in your current or future job. Discuss

how your weaknesses may prevent you from achieving your goals and how

you would address these. ( 700 words)

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To achieve M1, you will need to make effective judgement about factors/issues

affecting your personal and professional development.

To achieve M2, you need to use suitable techniques and methods to evaluate your skills, learning styles plan.

To achieve M3, your work will be presented in the appropriate format. To achieve D1, you will be able to discuss how your areas of weaknesses may act as

barriers to you achieving your personal and professional goals.

To achieve D2, you will have to demonstrate an effective approach to study and will

have to meet the assignment submission and achieve the unit assessment criteria.

Task 3 ( LO2: 2.4, LO3:3.1,3.2,3.3,3.4 and M3,D1.D2)

(a) Briefly explain your personal and career plans. Identify and list the key

skills required for your chosen career or educational goals.

(b) Set SMART objectives to reflect your personal and professional

development based on the needs identified in Task 2.

(c) Construct a Personal Development Plan to address your existing skills

gaps and develop the skills needed to meet your future career

aspirations. Provide evidence of achievement where possible.

(d) Critically reflect on your own learning against the aims and objectives set

out in your personal development plan. Review and update your

development plan. ( 500-700 words)

To achieve M3, your work will be presented in the appropriate format.

To achieve D1, you will be able to discuss how your areas of weaknesses may act as barriers to you achieving your personal and professional goals. You would discuss how you would overcome these barriers and improve your skills and abilities

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To achieve D2, you will have to demonstrate an effective approach to study and will

have to meet the assignment submission and achieve the unit assessment criteria.

Task 4 ( LO4 :4.1,4,2,4,3 and M3,D2,D3)

(a) Star-Tel is a busy 3 Star London hotel serving both business customer

and holiday-makers. The hotel recently received several emails from

guest expressing that they were unhappy with the length of time it takes

to check in and out of the hotel. In addition, guest felt that the level of

service at the reception was generally low. One customer stated that he

waited 15 minutes before a member of staff dealt with him. During that

time, of the two members of staff present, one dealt with a telephone

booking, while another was obviously ‘gossiping’ with friends on her

mobile. Another customer complained that the staffs seem to have

difficulty processing her payment via credit card; in fact she was worried

that she might be charged several times for the same booking. As the

Front of Office Supervisor, you have been asked to investigate the matter

and propose ways in which the issues raised can be addressed. Your

investigation revealed the reception staff had to deal with email and

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telephone bookings as well as handling check-ins and check-outs. The

reception was currently under-staffed as one member of staff was on

holiday and another was off sick due to a recent accident.

You are required:

a) Write a memo to your manager briefly explain the findings of your

investigation. Suggest ways to deal with the issues identified. Your

recommendation should including a strategy for effective time

management.

b) After discussing the issue, your manager asked you to email the

customers an apology and offer them a 25% discount on their next

booking.

To achieve M3, your work will be presented in the appropriate format.

To achieve D2, you will have to demonstrate an effective approach to study and will

have to meet the assignment submission and achieve the unit assessment criteria.

To achieve D3, you will need to recommend, with justification, how Star-Tel can

address the customer service problems that they are experiencing.

Evidence Checklist

Summary of evidence Evidence presented

Task 1, 2,3,4 Learners are required to submit a report/portfolio evaluating their skills, learning styles and personal and professional development.

Task 1,2,& 3 Learner must also include their Skills audit, Honey and Mumford Learning styles questionnaire, evidence of achievement on development objective completed on their PDP.

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Achievement Summary

Qualification Pearson BTEC Level 5 HND Business And Hospitality Management

Assessor Name

Nadine Gibson

Unit Number and title

Unit 13: Personal and Professional Development

Student Name Student No.

Criteria Reference

To achieve the criteria the evidence must show that the student is able to:

Achieved? (tick)

LO1

1.1 Evaluate approaches to self-managed learning

1.2 Propose ways in which lifelong learning in personal and professional development context could be encouraged

1.3 Evaluate the benefits of self-managed learning to the individuals and organizations

LO2

2.1 Evaluate own current skills and competencies against professional standards and organizational objectives

2.2 Identify own development needs and the activities required to meet them

2.3 Identify development opportunities to meet current and future defined needs

2.4 Devise a personal and professional development plan based on identified needs

LO3

3.1 Discuss the process and activities required to implement the development plan

3.2 Undertake and document development activities as planned

3.3 Reflect critically on own learning against original aims and objectives set in the development plan

3.4 Update the development plan based on feedback & evaluation

LO4

4.1 Select solutions to work-base problems

4.2 Communicate in a variety of styles and appropriate manner at various levels

4.3 Evaluate and use effective time management strategies

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Grade Descriptor Achieved? (tick)

Grade descriptor Achieved? (tick)

M1 Indentify and apply strategies to find appropriate solutions

D1 Use critical reflection to evaluate own work and justify valid conclusions

M2 Select/Design and apply appropriate methods/techniques

D2 Take responsibility for managing and organising activities

M3 Present and communicate appropriate findings

D3 Demonstrate convergent/lateral and creative thinking

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Assignment Feedback

Formative Feedback: Assessor to Student

Action Plan

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Summative feedback

Feedback: Student to Assessor

Assessor

Signature

Date

Student

Signature

Date