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THIS CIRCULAR SHOULD BE READ BY ALL CHIEF EXECUTIVE OFFICERS
MEMBERS’ CIRCULAR NO: 00105 OF 2018
1 June 18 The Chief Executive Officer BY CDS Dear Sir/Madam,
TALENZ NO. 16 – JUNE 2018 ISSUE We refer to the above matter and
attach herewith the 16th issue of the Talenz e-newsletter compiled
by the Young Managers’ Think Tank of PIAM. Please do circulate this
issue to all the Young Managers in your company for their reading.
The Young Managers are also encouraged to share their
thoughts/feedback on the newsletter or any other issues in the
insurance industry which they feel should be highlighted or
addressed by contacting the Talenz Editorial Team at
[email protected] Thank you. Yours faithfully, Secretariat
Persatuan Insurans Am Malaysia (This is a computer generated
circular and does not require a signature) DISTRIBUTION: Member
Companies /fy
PERSATUAN INSURANS AM MALAYSIA (General Insurance Association of
Malaysia)
Level 3, Wisma PIAM, 150 Jalan Tun Sambanthan, 50470 Kuala
Lumpur
Telephone: 603-22747399 (Hunting Line) Fax: 603-22745910 E-mail:
[email protected]
mailto:[email protected]
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Newsletter published by the Young Managers Think Tank of PIAM
for Young Managers in the General Insurance Industry.
ISSUE 16 l JUNE 2018
Who Moved My
Nasi Lemak?
4th Leadership Camp & CSR
8th Breakfast Talk (Q1)
4
6
14
Do continue to share your thoughts or feedback with us via email
at [email protected] editorial team thank you for your comments
and feedback.
Tea Conversation
with the Regulator 3
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To most of us, 5th April may not mean much, but toYMTT, it is a
day to remember. It is the anniversaryday of YMTT, as this year,
YMTT is celebrating
its 8th Anniversary!
Mr Bernard Ong, founder and former Adviser of YMTTwas the person
instrumental in the setting up of YMTTback in year 2010. During the
first 6 years, YMTT hassince achieved much under Bernard’s
leadership andguidance. Bernard has served as a role model
andmentor to young managers, providing strategic insightsand
valuable advice to attract, retain and develop talentgiven his
wealth of experience. YMTT continues to bethe only industry-wide
platform for Young Managersamong the financial services industry in
Malaysia andpossibly the region.
YMTT has grown from strength to strength and we areproud to
announce that as of to date, 36 differentYoung Managers have since
served in YMTT comparedto 8 back then in the pioneer group.
8 years is a very young age, if you are a human being.Our Think
Tank had to gain credibility and authority
progressively. We aim to inspire and influence theother young
managers, in order for them to create a
positive impact to the industry over time. Thus, 8years may be
short for some but for YMTT, the 8 yearsrepresents our courage and
resilience to be the bestand rise above the rest.
With 5th April now behind us, we are looking forward toanother
year of more milestones, under the leadershipof its current Leader
and Adviser, Kelvin Siah andMokhtar Abdul Razak respectively, and
the activeparticipation from its members who are brimming withgreat
ideas.
Well done YMTT on your many achievements and bestwishes for
continued success!
Happy 8th Anniversary
Notes from the Editorial Team
2
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The informal session was held on 12 Jan 2018 where Mr Yoon
responded tothe questions raised by YMTT members with regard to
BNM’s direction forthe insurance industry, talent development and
retention, consumerawareness on insurance, transformation of
distribution channel, industrytraining, upskilling of agents’
professionalism, and other related issues.
Mr Yoon said it is vital that the industry chip in to share
their expertise andsupport MII to re-craft, revamp and enhance
MII’s training syllabus andcontents. Mr Yoon had also provided his
suggestions to YMTT to set up aplatform to discuss technical issues
faced by the industry, besidesbrainstorming on talent development
issues.
In wrapping up the conversation, Mr Yoon’s advice to young
managers of theindustry is to have a broader perspective in order
to be able to connect tothe bigger picture, and bring meaning in
their work. They should always staygrounded to keep firmly rooted
within themselves and in life. He urgedthem to uncover their own
skill sets, identify their own strengths andexpertise to be
successful in work and to become effective leaders whoknow how to
attract and motivate their teams.
Mr Yoon and YMTT will continue with more engagements in future
toexplore and exchange views on various issues facing the
industry.
Subsequent to officiating the 7th Young Managers Forum in August
2017,Mr Yoon Yew Khuen, Director of Insurance Development
Department, BNM,had expressed his interest to continue his
engagement with young managersof the industry, to share and
exchange views on talent development.
3
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Inspire.Influence.Impact
Artificial intelligence (AI) is, by all accounts, here to stay.
It is making serious inroads in 2018and is coming to a business
near us soon. With revenues from AI expected to reach$59.8 billion
by 2025, according to a report by Tactical, this task-reducing
technologycan and will make our work responsibilities easier¹.
The value and utility of artificial intelligence is a hot topic
today. In fact, a recent reportby MIT Sloan Management Review
asserts that almost 85% of executives believe AI"will allow their
companies to obtain or sustain a competitive advantage¹.
On 1 Mar 2018, YMTT kicked off with its yearlyBreakfast Talk,
with Mr William Yap, Chief DataScientist of Artificial Intelligence
Malaysia (AIM²)sharing his experience and aspiration on AI andhow
to equip ourselves with tools to discover andleverage on AI.
In his presentation on “AI and the Future ofWork”, William
covered the definition of AI,different types of analytics,
application of datascience in insurance industry and other
sectors,along with steps towards implementing AI incompanies.
William said that AI is a new electricity where communication
technology has reached the pointwhere the workforce is increasingly
mobile and telecommuting has been shown to increaseproductivity and
reduce operational costs, and routine physical work can be done
moreefficiently with robots and automation.
“The growth in the gig economy will result in organizations
hiring independent workers forshort-term engagements. The trend
towards a gig economy has begun along with the rise offreelancer
platforms. This will be accompanied by systematic layoffs at
various industries,” hesaid.
William also added that the shelf life of today’s skills is
decreasing in the light of rapidtechnology changes. The pursuit of
knowledge is accelerated with the convenience andaccessibility of
the digital world. Lifelong learning is key and we must evolve to
remain involved.
8th
Breakfast Talk
4
http://www.aisolve.com/
https://www.google.com/url?sa=i&source=images&cd=&ved=2ahUKEwjqoMa_g5vbAhXLK48KHVqEDmkQjRx6BAgBEAU&url=https://www.thebostoncalendar.com/events/ai-and-the-future-of-work--2&psig=AOvVaw2aC-4deLeKCHbJSdre_4pI&ust=1527136541590775
https://www.google.com/url?sa=i&source=images&cd=&ved=2ahUKEwjqoMa_g5vbAhXLK48KHVqEDmkQjRx6BAgBEAU&url=https://www.thebostoncalendar.com/events/ai-and-the-future-of-work--2&psig=AOvVaw2aC-4deLeKCHbJSdre_4pI&ust=1527136541590775
https://www.google.com/url?sa=i&source=images&cd=&ved=2ahUKEwjqoMa_g5vbAhXLK48KHVqEDmkQjRx6BAgBEAU&url=https://www.thebostoncalendar.com/events/ai-and-the-future-of-work--2&psig=AOvVaw2aC-4deLeKCHbJSdre_4pI&ust=1527136541590775
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“Today’s topic shared by William is certainly aninteresting and
relevant topic to begin with, inline with the technological
advancements thatare happening all around us. It will also help
toinspire us, as we influence those around us andbe influenced in
return, together creating animpact, befitting the theme
“Inspire.Influence.Impact”.
The Breakfast Talk had attracted some 80participants from member
companies and onetakaful operator. PIAM and YMTT would like
toexpress their appreciation to Malaysian Re forsponsoring the
event and for the complimentaryuse of its Auditorium.
Meanwhile, En Zainudin Ishak, Convenor of PIAMEducation/HRD
Sub-committee said that with technologydriving changes across the
world’s economy and thetightening of manpower situation, it has
become evenmore crucial for the general insurance industry to
adaptto these technological changes while improving onproductivity,
yet at the same time preserving human’sskill sets that are still
very much a necessity for thegeneral insurance industry to forge
ahead.
He added that the deeper adoption of technology will be changing
the industry's business model and operations, as well as the
delivery of insurance products.
Notes & references :
¹ 3 AI Terms All Business Professionals Need To Understand By
Venture Beat, 24 Feb 2018
² Founded in 2017, AIM is a national initiative to bring
together AI research institutions, start-ups and companies to power
Malaysia’s Digital Economy.
5
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“A leader is best when people barely know he exists, when his
work
is done, his aim fulfilled, they will say: we did it
ourselves.”
~ Lao Tzu, Chinese philosopher and poet
Leadership is not about ideas, it’s about making things happen.
Inspiration, influence, and
impact - these are key factors that will determine our ability
to be effective in leadership.
To lead is to be inspirational. If one cannot create a vision
for the organization drawing
others into “What can be”, they cannot lead effectively.
With this objective in mind, PIAM YMTT organised its 4th
Leadership Camp & CSR on 11 &
12 May 2018 at the Philea Resort and Spa, Melaka. 55 young
managers from 16 member
companies turned up with full enthusiasm at the
one-and-a-half-day event despite clashing
with the two days that were declared as public holidays by the
new Government after GE14.
The leadership camp was conducted by Captain Arivananthan and
his team from Wealth IQ
Network. Among the training objectives included understanding
good leadership behavior;
defining qualities and strengths, leading by example;
empowering, motivating and inspiring
others; and learning the difference between leadership and
management - lead as a leader
not as a manager.
It was hoped that the participants will benefit professionally
as they gained skills and
acquired tools that will enable them to support their teams.
6
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https://www.google.com/url?sa=i&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwjIv93r64TbAhUYSI8KHerPB8QQjRx6BAgBEAU&url=http://www.teamworkandleadership.com/2016/10/personal-leadership-story-small-things-can-have-the-greatest-impact.html&psig=AOvVaw2nWamF3q-JLUEqtHRRyWt3&ust=1526372009221430
https://www.google.com/url?sa=i&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwiymcXb7ITbAhUN3Y8KHd6BBqsQjRx6BAgBEAU&url=http://www.impactfounders.io/&psig=AOvVaw1qgMViAMDrxziAp1-ke4xF&ust=1526375142331289
https://www.google.com/url?sa=i&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwjpjuOn7YTbAhUHR48KHek9DaAQjRx6BAgBEAU&url=http://www.influence.se/en/&psig=AOvVaw2DwVNTSeTcArz3iStMrotl&ust=1526375298536579
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiF0NPo357XAhWKNo8KHcCZDCsQjRwIBw&url=http://www.chapterw.org/payment-donate&psig=AOvVaw1x2hDEThC7D-xuhxwK8VZK&ust=1509672848791320
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7
https://www.google.com/url?sa=i&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwio2oy33pvbAhWFppQKHaIUC_wQjRx6BAgBEAU&url=http://exchange.smarttech.com/details.html?id=5a817d1d-28e1-43a5-8120-a6f5beabab75&psig=AOvVaw0Am1gMj7beWYrAdNxFuCjr&ust=1527161593172469
https://www.google.com/url?sa=i&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwiYpoXzrKDbAhVP6bwKHeQVCSgQjRx6BAgBEAU&url=http://www.personalbrandingblog.com/how-to-increase-your-social-influence/&psig=AOvVaw3g0MRd0fHjhI82sbBAR3rZ&ust=1527320080067863
http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiF0NPo357XAhWKNo8KHcCZDCsQjRwIBw&url=http://www.chapterw.org/payment-donate&psig=AOvVaw1x2hDEThC7D-xuhxwK8VZK&ust=1509672848791320
https://www.ipadizate.es/2017/05/30/mejores-fondos-pantalla-geometricos-iphone/
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Score
4.66/5
Score
4.58/5
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Score
4.68/5
Score
4.51/5
9
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► This Course is very, very Exciting for me.
► I feel GOOD!
► The program is fun and engaging. I have learnt some new values
(i.e. Win-Win situation).
► Good Training.
► Amazing program and most importantly get to know our friends
and colleagues in the
industry.
► Excellent & Good Job to YMTT for organizing this event.
Encore!!
► Very good platform to play, learn and know each other from
other insurance companies.
► It is very good program for the up & coming young managers
and should have
more programs like this in future.
► It's a good thing to learn. Especially how they incorporate
the learning into the games.
Fruitful sharing.
► Love this program, it should continue.
► It feels more like team building, which I have attended
multiple times before. Wondering if
there are more substantial stuff beyond these training which we
could have in the future :)
► Having great fun here! Thanks
► The games are interesting, Captain is good. But games are not
much related to real life
experience and do not tie to leadership course. Suggest to have
more on personality test
games, how to handle difficult situations and role play.
► Very good program. I'm enjoying myself and happy to know other
people.
► Instead of one-and-a-half day, can consider to do 2 full days,
with a bit more activities.
► Should have more exciting training like this.
► An ice breaker session could have been conducted among all
participants which would
have enhanced the networking and communications better.
► Like want to attend this camp again :)
► The facilitator brought a high level energy and engagement
with the crowd that was
infectious and kept us engaged throughout.
► Captain Ariva was hilarious & engaging.
► Excellent! Well organised!
► Very interesting and lots of excitement.
► One of the best courses!!!!!!
► Well done! Great experience!
10
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The General Insurance industry acknowledges its responsibility
to society and places
corporate social responsibility at the core of its business
model. The Fire Safety
Awareness initiative on Day 2 was organised with the aim to
educate children on the
dangers of fire hazards as well as raising fire safety awareness
and alertness among
them. In addition, it was also to instil the importance of
cooperation and working as a
team through the prescribed activities lined up for them by the
fire and rescue team.
This initiative was held in collaboration with the Ayer
Keroh
Fire And Rescue Station, Melaka. 40 children aged between
7 to 17 years old from Pusat Jagaan Harapan Kanak-kanak
Bukit Baru and Pertubuhan Kebajikan Bhagawan Sri
Ramakrishna Ashram participated in a series of fire safety
activities such as the introduction to the fire fighting
equipment,
gear and tools; as well as hands on training to use fire
extinguishers and fire safety water hose.
Tuan Mohamad Hamdan bin Sudin, the Station Chief, and
his team members conducted safety briefings and also
introduced the attendees to the control room operations.
Other activities lined up for the day included Stop, Drop &
Roll,
learn to crawl low in smoke etc. The children also observed
a
members of the Fire Department donning the protective gear that
is typically worn to fight fires.
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“It was a good initiative by PIAM as we had
enjoyed ourselves very much and we still
feel excited and can’t help talking about it
even days after the event.”
Ms Hannah, caretaker of Pusat Jagaan Kanak-Kanak Harapan felt
blessed as the
children were given the exposures on fire safety as well as a
fun day out; whilst Mr
Saravanan Nair of Pertubuhan Kebajikan Bhagawan Sri Ramakrishna
Ashram
expressed his appreciation to PIAM and YMTT for making it a
wonderful experience for
the children.
“My friends and I totally enjoyed the
activities. We were trained to put out
fire and also learned how the 999
emergency call system works. For
me the best experience was the ride
on the fire truck.”
“We learned how to put out fire using
ABC powder and wet cloth. We had
enjoyed it so much. Best of all, we were
given the chance to try on the fire safety
water hose. This program had helped to prepare us in the event
of a fire.”
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At the conclusion of the nearly 90-minute
activities, before the children adjourned for
lunch, they were taken on a fun ride on the
fire engine. The children thoroughly enjoyed
themselves and are now more aware of
what to do in the event of a fire.
Meanwhile, PIAM and YMTT would like to put on record their
heartfelt appreciation to all
participants for their confidence and participation,
contributing to the success of this eye-
opening experience in educating both the children and themselves
on fire safety and rescue at
the Ayer Keroh Fire and Rescue Station.
PIAM donated RM2,000 to each of the
orphanages to cater to the daily needs of
the children. As a gesture of appreciation
for their participation and support, PIAM
also contributed RM500 to the Ayer Keroh
Fire and Rescue Station Sports Club, a
crystal plaque and event jerseys to the
team members of the fire and rescue
team.
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Article on Artificial Intelligence By Mr William Yap
William Yap is the Chief Data Scientist of Artificial
Intelligence Malaysia (AIM). He began his
career as an actuarial analyst in the insurance industry. With
over a decade of data expertise,
he also provides data science training and consultancy services.
For more info, please email
[email protected]
Like many Malaysians, I grew up loving nasi lemak. A perfect
breakfast to me is a serving of nasi lemak,
topped with spicy sambal, anchovies, hard-boiled egg and all
wrapped neatly in banana leaf.
Growing up, the best nasi lemak to me was made by the friendly
mak cik in my neighbourhood.
Office workers, labourers and students would all stop by her
stall and pick up a packet of her delicious
nasi lemak for just RM1. Her stall was very popular and was
known as the best in town.
The thing about nasi lemak is that you can build the best nasi
lemak business in Kuala Lumpur, and
someone else can build the best nasi lemak business in Johor
Bahru and someone else in George Town,
and they can all co-exist. It is, at least for now, still a very
location-dependent business.
However, we are living in a new world now. A new digital world
where so many of our needs are being
handled online. With a press of a button, a car can come and
transport you to your preferred destination.
With a click on a mouse, you can order a limited edition “Marvel
Legends Series Infinity Gauntlet
Articulated Electronic Fist” to be delivered from halfway across
the world right to your doorstep.
With a swipe of a finger, you might even end up meeting your
soulmate.
Many companies are gradually becoming tech companies, where
everyone with access to the internet
is a potential customer. It is slowly becoming a sum-zero game,
a winner-takes-all environment.
This is because their “nasi lemak” can be accessed by anyone at
any time anywhere with any device.
The market is no longer location-dependent. Your customer could
be next door or could just as easily
be in the next state or the next continent. Unfortunately, this
also applies to your competitor.
There was a time when there was an entire industry built solely
to help people find and book their travel
arrangements. Today, with just a single Google Search, you can
immediately see all the available flight
options, optimally arranged in order of price and convenience.
Once you have selected your preferred
flight, you will immediately be redirected to hotel
recommendations and tour promotions.
In this new world that we currently live in, the world’s largest
taxi company does not own any cars (Uber).
The world’s largest hotel does not own any property (Airbnb).
The world’s largest shop does not own any
inventory (Alibaba). Who is going to become the world’s largest
insurer? And when they come, what will
they look like and will we be ready?
Having a digital strategy is the first step that your company
can take to protect itself from disruption.
Digitalizing your organization can give you a competitive
advantage by doing things better and faster
than your competitors. A proper digitalization plan can help
reinvent processes, improve quality and
future-proof your business.
Adopting today’s technologies is no longer optional. The
businesses with the best technologies will win.
Artificial Intelligence is one of these latest technologies. It
is the branch of computer science dedicated to
making computers behave like humans. Big Data, Machine Learning
and Deep Learning are all Artificial
Intelligence tools that your company can use to gain the
advantage. The time for digitalization is now.
Perhaps now is the time to add some “lobster” to your “nasi
lemak”.
http://daisybisley.com/5things-moviemotivation/
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mailto:[email protected]
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HCT-ADMINFile AttachmentTalenz 16-June 2018 Issue
(final).compressed.pdf