Performance Management 2.0 - Taking Performance Management to the Next Level

Performance Management 2.0 :

Taking Performance Management to the

Next Level

HRA-NCA Annual Conference

May 2, 2014

Patrina M. Clark, SPHR, HCS, RACC

Session Objectives

!   Describe the talent management process and the role of performance management as part of it.

!   Discuss the performance development cycle.

!   Discuss the SCARF model and its implications for the performance management process.

!   Describe a process for identifying performance problems and tools to address those problems.

!   Discuss the interdependencies of internal programs and services with the performance management program.

Five Pivotal Practices for Maximizing

Individual and Organizational

Excellence©

Enhance self-awareness

Enhance external

awareness

Identify areas

of focus

Act with intention and commitment

Assess progress

It’s a cyclical process where self-mastery is

everything. Copyright 2014 Pivotal Practices

Consulting LLC – All rights reserved.

www.neuroleadership.com For a more detailed look at the neuroscience behind the model, please read “SCARF: A brain based model for collaborating with and influencing others” by David Rock.

Assess the

Problem

Cause?

Type?

Gap?

Severity?

Consistency

Legal

Assess Solutions & Tools

Training

Coaching

Corrective Action

Warnings (Verbal, Written,

Final)

Suspension/ Last Chance Agreements

Termination

Performance Plans and Goals

Thank You

Pivotal Practices Consulting LLC

Pivotal Practices Consulting LLC (PPC) specializes in reducing the administrative burden experienced by executives and managers by supporting these leaders in fulfilling their most time consuming responsibilities. Areas of focus include performance management, worker engagement, and organizational inclusion. This enables these leaders to focus more of their time and energy on other critical work priorities. Leveraging 25 years experience as a federal program manager and executive, the firm delivers results that are responsive to leaders’ most pressing people challenges.

700 12th St NW, Suite 700 (301) 927-2389 direct Washington DC 20005 (855) 85-PIVOT toll-free/fax http://pivotalpractices.com [email protected]