1
May 19, 2015
1
“What problem are you trying to solve?”
2
Sharing, connecting, & the revolution in Tunisia.
But not business value.
3
3 examples Real problems & how to solve them.
4
“Help me get better at key roles.”
5
1Communities of Practice
6
Communities
0
5.0
10.0
15.0
20.0
Aug Nov Feb May Aug
7
Members
0
1250.0
2500.0
3750.0
5000.0
Aug Nov Feb May Aug
8
5 divisions preparing to launch 30+ more communities
9
“Help us avoid surprises.”
“Help us get through compliance.”
Businesses
Compliance
10
2DB Social Media Council
11
Businesses
Compliance
+
Share best practicesShape central services
12
Simpler processBetter-qualified projects
Cheaper to do things right, once13
“Help us work better.”
14
3 An Enterprise Platform+ Center of Excellence+ Collaboration Community
15
portal120
1001000
communitiesteamsanswers
16
$10+ million
1000 man-days
25% email/meetings
50% service calls
17
Employee engagementRole proficiencyBusiness examples
18
Donʼt just retweet the revolution.
19
Change the work.
20