Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
PowerPoint Presentation
1
Service
With
Accessorizing
Talent
SWAT Stylists
2
Every touch point is an opportunity to build a relationship.Infuse a human element back into the shopping experience, and maintain our personalized, one-on-one customer service.Use technology to remove friction.
The SWAT Philosophy
3
SWAT Gets Social
Stylists personalities shine through.She creates how-to content and styling tips.She engages with customers post purchase and solidifies relationships.
Technology for Engagement: Video Chat
Co-browsing the site is similar to shopping in-person.Face-to-face interactions are fun and memorable. Customers recognize our product knowledge and trust our opinions. Were the (bauble-obsessed) BFF you shop with.
Video Chat on Site
How-to Video Content
Going the extra mile for a simple style request.
Use video for a uniquely tailored experience.
Make her feel special, but content is relevant for all customers.
@BaubleBar, @NinaKnowsBest_BB@BaubleBar, @Nina_Knows_Best
Thank you!#BaubleBar #SWATStyle
8
Related Documents
