PERANCANGAN INDIKATOR PENILAIAN KINERJA KARYAWAN DI PT. AEROFOOD ACS SURABAYA TESIS Untuk Memenuhi Sebagian Persyaratan Mencapai Derajat Magister Manajemen Oleh : ADITYA GRAHA NIM 041214353011 PROGRAM STUDI MAGISTER MANAJEMEN FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS AIRLANGGA SURABAYA 2015 ADLN- PERPUSTAKAAN UNIVERSITAS AIRLANGGA TESIS PERANCANGAN INDIKATOR PENILAIAN ...... ADITYA GRAHA
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PERANCANGAN INDIKATOR PENILAIAN KINERJA KARYAWAN
DI PT. AEROFOOD ACS SURABAYA
TESIS
Untuk Memenuhi Sebagian Persyaratan MencapaiDerajat Magister Manajemen
Oleh :
ADITYA GRAHANIM 041214353011
PROGRAM STUDI MAGISTER MANAJEMENFAKULTAS EKONOMI DAN BISNIS
As a result of the increasing regional minimum wages that increase everyyear has make difficult to company to predict the increment in the last three years, itrequires Aerofood ACS SUB must be able to improve the productivity of itsemployees to be able to give more contribution to the company. To measure theproductivity, companies need tools to measure the extent to which employees canmeet the targets set by the company so that the necessary measurement of individualperformance is not only measured competencies or behaviors such as running todaybut the measurement by job performances. This study analyzes the vision, mission,goals, corporate strategies, as well as job analysis and develop individualperformance indicators consist of key performance indicators (KPI) and workbehavior (competencies) in Production and Operations. Vision, mission, goals andstrategy of the company cascade to the level of division to develop a vision, mission,goals and strategies of production and operational divisions. Based on job analysisand analysis of the vision, mission, objectives and strategies for the Operationsdivision is then compiled a draft of key performance indicators (KPI) and workbehavior (competencies).
This study is a qualitative study of the performance appraisal PT AerofoodACS Surabaya. The aim of the research is to design individual performanceassessment for production and operation, the draft proposal includes keyperformance indicators and competence, performance indicators weights, as well asperformance assessment scale. For the position analysis using interviews,observation and documentation as a method of data collection. This research resultedin 66 indicators of individual performance, scale assessment and employeeperformance appraisal format
Sebagai dampak dari kenaikan UMK yang terus meningkat setiap tahunnyadimana peningkatan UMK yang ditetapkan oleh pemerintah sangat sulit untukdipredikasi pada tiga tahun terakhir, hal ini menuntut Aerofood ACS SUB harusmampu untuk meningkatkan produktivitas karyawan nya untuk mampu memberikankontribusi lebih bagi perusahaan. Untuk mengukur produktifitas tersebut perusahaanmemerlukan alat untuk dapat mengukur sejauh mana karyawan dapat memenuhitarget yang telah ditentukan oleh perusahaan sehingga diperlukan pengukuran kinerjaindividu yang tidak hanya diukur secara kompetensi atau perilaku seperti yangberjalan saat ini namun pengukuran kinerja yang diukur secara hasil kerja. Penelitianini menganalisa visi,misi,sasaran,strategi perusahaan,serta analisa jabatan danmenyusun indikator kinerja individu yang terdiri atas indikator kinerja utama (KPI)dan perilaku kerja (kompetensi) di bagian Produksi dan Operasi. Visi, misi, sasarandan strategi perusahaan diturunkan ke level divisi untuk menyusun visi, misi, sasarandan strategi divisi produksi dan operasional. Berdasarkan analisis jabatan dananalisis visi, misi, sasaran dan strategi divisi Operasional maka kemudian disusunsebuah rancangan indikator kinerja utama (KPI) dan perilaku kerja (kompetensi).
Penelitian ini adalah studi kualitatif mengenai penilaian kinerja karyawan PTAerofood ACS Surabaya. Tujuan dari penelitian adalah membuat rancangan penilaiankinerja individu untuk bagian produksi dan operasi, Usulan rancangan meliputiindikator kinerja utama dan kompetensi, bobot indikator kinerja, serta skala penilaiankinerja. Untuk itu dilakukan analisis jabatan dengan menggunakan wawancara,observasi dan dokumentasi sebagai metode pengumpulan data. Penelitian inimenghasilkan 66 indikator kinerja individu, skala penilaian, dan format penilaiankinerja karyawan
Kata Kunci: penilaian kinerja, analisa jabatan, indikator kinerja utama (KPI),kompetensi.
Bab I. Pendahuluan1.1 Latar Belakang Masalah .................................................................. 11.2 Perumusan Masalah.........................................................................91.3 Tujuan Penelitian.............................................................................91.4 Manfaat Penelitian........................................................................... 91.5 Sistematika Penulisan .................................................................... 10
Bab II. TinjauanPustaka2.1 Tinjauan Teoritis ........................................................................... 12
2.1.1 Penilaian kinerja (Performance Appraisal) ........................ 122.1.2 Definisi Penilaian Kinerja .................................................. 132.1.3 Tujuan Dan Manfaat Penilaian Kinerja............................... 142.1.4 Aspek Penilaian dalam Penilaian Kerja .............................. 212.1.5 Tantangan dalam penilaian kinerja ..................................... 232.1.6 Proses Manajemen Kinerja................................................. 252.1.7 Dimensi Hasil Kerja........................................................... 332.1.8 Analisa Model.................................................................... 35
Bab III. MetodePenelitian3.1 Pendekatan Penelitian..................................................................... 363.2 Desain Penelitian............................................................................ 36
3.2.1 Pertanayaan Penelitian ....................................................... 373.2.2 Unit Analisis ...................................................................... 373.2.3 Aspek dalam Penilaian Karyawan ...................................... 373.2.4 Kriteria Interpretasi............................................................ 393.2.5 Kriteria untuk Menguji Kualitas Disain Penelitian.............. 39
3.2.6.1 Triangulasi ............................................................. 393.2.7 Tahap pengumpulan data ................................................... 403.2.8 Tahap Analisis ................................................................... 433.2.9 Tahap Penarikan Kesimpulan............................................. 43
Bab IV.Gambaran Umum Obyek Penelitian4.1. Profil Perusahaan ............................................................................ 444.2. Visi, Misi dan Nilai Perusahaan ...................................................... 464.3. Struktur Organisasi Aerofood ACS SUB......................................... 47
Bab V. Analisis dan Pembahasan Hasil Penelitian5.1. Analisa Lingkungan ........................................................................ 505.2. Analisa Perencanaan Strategic PT Aerofood ACS .......................... 545.3. Perumusan Perencanaan Strategic pada Tingkat Unit ...................... 575.4. Analisis Jabatan .............................................................................. 68
5.4.1. Hasil Analisis Jabatan di Bagian Produksi.......................... 685.4.1.1. Production Manager............................................ 695.4.1.2. Asisten Production Manager ............................... 705.4.1.3. Head Menu Development & Product Planning .... 725.4.1.4. Sous Chef Pre Production.................................... 735.4.1.5. Sous Chef hot kitchen & Dishing ........................ 755.4.1.6. Sous Chef Cold Kitchen ...................................... 765.4.1.7. Sous Chef Pastry Bakery...................................... 785.4.1.8. Head Meal Tray Set up ....................................... 805.4.1.9. Head Order Center ............................................ 81
5.4.2. Hasil Analisis Jabatan di Bagian Operation ........................ 835.5.2.1. Operation Manager ............................................. 835.5.2.2. Asisten Operation Manager................................. 855.5.2.3. Head Cabin & Standard Uplift Set up.................. 865.5.2.4. Head Equipment Set up ....................................... 875.5.2.5. Head Handling GA.............................................. 885.5.2.6. Head Handling FA ............................................. 895.5.2.7. Head Transport .................................................. 90
5.5.1.1. Production Manager ........................................... 935.5.1.2. Asisten Production Manager .............................. 945.5.1.3. Head Menu Development & Product Planning .... 965.5.1.4. Sous Chef Pre Production.................................... 975.5.1.5. Sous Chef hot kitchen & Dishing ........................ 985.5.1.6. Sous Chef Cold Kitchen ...................................... 995.5.1.7. Sous Chef Pastry Bakery.................................... 1005.5.1.8. Head Meal Tray Set up ..................................... 1025.5.1.9. Head Order Center .......................................... 103
5.5.2. (KPI) Key Performance Indicator Bagian Operation ........ 1045.5.2.1 Operation Manager ............................................. 1045.5.2.2 Asisten Operation Manager................................. 1065.5.2.3 Head Cabin & Standard Uplift Set up .................. 1075.5.2.4 Head Equipment Set up ....................................... 1095.5.2.5 Head Handling GA.............................................. 1105.5.2.6 Head Handling FA ............................................. 1115.5.2.7 Head Transport ................................................... 112
5.5.3. Perilaku Kerja (Kompetensi) ............................................ 113
Bab VI. Kesimpulan dan Saran6.1. Kesimpulan................................................................................... 1306.2. Saran............................................................................................. 131
Daftar Kepustakaan ............................................................................................ 133Lampiran ............................................................................................................ 135