PEPPERDINE INFORMATION TECHNOLOGY · PDF filePEPPERDINE INFORMATION TECHNOLOGY MONTHLY REPORT ... Kevin Phan installed new hardware, ... tems department,

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P E P P E R D I N E I N F O R M A T I O N T E C H N O L O G Y

M O N T H L Y R E P O R T

Table of Contents

Partnerships &

Updates .......................2

Leadership....................4

Faculty Spotlight,

Security Tip, &

Events............................5

Do You Know...?..........6

Did You Know...?,

Benchmarks &

Accountibility...............7

Information Technology

Pepperdine Help Desk

Available 24/7

(310) 506-HELP or

(866) 767-8623

IT Website

community.pepperdine.edu/it

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INSIGHT | JUNE | 2012

J U N E / 2 0 1 2

P A R T N E R S H I P S

IT Partners with the Center for Sustainability on Printer Consolidation Initiative

The Center for Sustainability and Information Technology (IT) are partnering on an energy and

cost reduction initiative, which aims to reduce the number of personal printers throughout the

campus by 50 percent. To kick off the initiative, the staff from the Office of the President have

volunteered to donate five of their personal printers. The surplus printers will be given to Hope for

Homeless Youth, an organization that helps the hurting, homeless, and low-income community

around Los Angeles.

Personal printers, which sit on many faculty and staff desks, can end up costing a department

a lot of money. Initially personal printers are inexpensive, however over time the purchase of

toner cartridges can become quite expensive. Departments can save time and money by uti-

lizing the new Canon copiers, which were installed at all campuses in 2011. These models are

faster; they can do double-sided printing, stapling, and hole-punching (available in certain

models). Not to mention the copiers can scan and send documents on Pepperdine’s secure

large attachment server. To learn more about this initiative or how your department can help,

visit http://community.pepperdine.edu/sustainability/get-involved/

P E P P E R D I N E I N F O R M A T I O N T E C H N O L O G Y

M O N T H L Y R E P O R T

Surplus printers will be given to Hope for Homeless Youth

IT staff Jay Navarro and Joe Munoz (pictured on right) give surplus printers to visting staff of Hope for Homeless Youth

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Mobility Group Engages Community on Ideas for Mobile Initiatives for Pepperdine

In April 2012, the Mobility Strategy Group engaged

key stakeholders from the community to gain a

pulse on possible mobile initiatives for Pepperdine.

The mobility group, which is comprise of staff mem-

bers from the Integrated Marketing Communica-

tions and Information Technology divisions, met

with representatives from major areas of Pepper-

dine including recruitment, affinity, academics,

and student services/operations.

Common themes were observed from the groups and will be used to help the team

structure the Mobile Technology Strategic plan in the coming months. To gain student

feedback on mobility at Pepperdine, a survey was sent to students that same month. The

group would like to thank the members of the Pepperdine Community who participated

the sessions and survey. To stay updated on the mobility team’s progress, please visit

http://community.pepperdine.edu/mobilestrategy

U P D A T E S

PeopleSoft/WaveNet System Upgrades Continue this Summer

The upgrades to the PeopleSoft/WaveNet system

taking place this summer are progressing well. Be-

ginning Saturday, June 9 at 12:01 a.m. and ending

Sunday, June 10 at 11:59 p.m. the entire WaveNet

portal and PeopleSoft Financial system will be

unavailable due to hardware upgrades.

These upgrades are important to IT’s multi-year

project, which aims to improve user experience,

stability, and reliability of the PeopleSoft system.

For complete details of the upgrades this sum-

mer, visit http://bitly.com/waveup

We Greatly Appreciate Your Patience During the

PeopleSoft Upgrades.

- Information Technology

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L E A D E R S H I PIT Staff Resolves Slowness in the WaveNet Portal

Information Technology (IT) has implement-

ed a solution to resolve the slowness in the

WaveNet portal. To alleviate the slowness,

IT staff including Zorinan Kasalig, John Van-

noy, Rita Schnepp, Felix Baronikian, and

Kevin Phan installed new hardware, which

will help balance the traffic to the WaveNet

portal. Now the entire community will ob-

serve quicker load times in the portal. The

graph to the right shows the load times of

specific browsers before and after the com-

pletion of this project.

IT Welcomes Kai Markowitz to the IT Team

IT recently welcomed Kai Markowitz to the IT team. Markowitz will

serve as a senior lead developer for the Enterprise Information Sys-

tems department, working to support the Student Financials and

Financial Aid areas of PeopleSoft. Markowitz worked for the Cali-

fornia State University Chancellor’s Office for more than eight years

supporting the PeopleSoft systems at the 23 campuses. Please join

IT in welcoming Markowitz to the Pepperdine community.

Pepperdine Faculty and Staff Present at Sakai Conference in Atlanta

This June, four faculty members will accompany the Technology

and Learning group to the North American Sakai Conference in

Atlanta. Pepperdine attendees will participate or present in a total

of four presentations. Faculty and staff attendees will have the opportunity to learn more about

effective teaching practices with Courses (Pepperdine’s Sakai instance) and keep abreast of

technological innovations and new releases planned for the upcoming academic year. For

more information about the conference,

visit: http://community.pepperdine.edu/techlearn/events/sakai2012/default.htm

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Faculty Professional DevelopmentSign Up Now! Seating Limited!

Faculty, sign up now for this two-week,

hands-on faculty professional develop-

ment program. Seating is limited to ten

faculty members.

Attendees will experience workshops

and sessions focused on course design

that integrates learner-centric technol-

ogy into the curriculum.

Each half-day event will be seminar-

based with hands-on activities. Consul-

tation sessions are also built into the pro-

gram to ensure everyone’s challenges

are addressed.

This program will offer new ways to com-

municate course content; strategies to

engage students and measure learning;

and digital spins on traditional learning

activities. Lunch and morning snacks will

be provided.

Check the website for details and to sign

up: http://bit.ly/facprofdev

You can earn up to a $1,000 stipend

when you complete the program and

sign up to be a mentor for the next

group.

S E C U R I T Y T I P O F T H E M O N T H

If you didn’t sign up at the Information Security

for Managers training this spring and would like

to find out about enrolling your department in

the brief online Information Security Basics for

Staff course or have the Information Security

team visit your staff meeting for a 15 minutes

anti-Phishing training, please contact the

Information Security Office at x4040 or

[email protected] for more information.

Sign Up for Information Security Basicsand/or Live Fire™ anti-Phishing Training

PeopleSoft and Simpler training for the months

of June and July are available. These classes

are a great opportunity for you to brush up on

your skills and review important policies and pro-

cedures. To register or view the class schedule,

visit the IT Training Calendar.

For questions contact Len Krukowski at

[email protected].

Don’t Forget to Sign Up for PeopleSoft and Simpler Training

U P C O M I N G E V E N T S

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Fan the paper. Fanning the paper be-

fore loading it into the copier will help

remove paper dust, loosen the sheets,

and remove static electricity that can cause

sheets to stick together. Hold the ream of

paper along the long edge. With your other

hand, use your thumb to fan the opposite

edge several times to separate the sheets.

How to Minimize Copier Paper JamsD O Y O U K N O W . . . ?

Check paper size settings. The wrong

paper size setting can cause jams if the

copier sensors don’t detect the proper

paper size set for that tray. Make sure the paper

size matches the paper dimensions indicated on

the tray.

Always remove paper from the output

stacker when it reaches the designated

capacity point. Paper remaining in the

output stacker can block other print jobs from

coming out and cause a paper jam.

Load paper correctly. The proper way to

add paper into the paper trays is to re-

move the old paper and put it on top of

the new paper. Humidity in the air can cause the

old paper to stick together when it sits in the tray

for a long time. Therefore, it is important to occa-

sionally “fan the paper” and use it up first. Labels,

transparencies, or heavy card stock should only

be put in the bypass tray for printing.

Fanning the Paper

These best practices will greatly reduce the chance of paper jams in copiers.

For help, contact Canon Copier On-site representative at x4593.

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INSIGHT | JUNE | 2012

During this summer break schedule a one-on-one consultation with a member of the Technology

and Learning group to explore the different technologies available to you. The staff member will

help you determine which technologies best complement your teaching style and curriculum for

a specific course. To schedule a consultation or to find out more, please visit

http://community.pepperdine.edu/techlearn/teaching/request.htm

D I D Y O U K N O W . . . ?

You Can Find a Technology that Compliments Your Teaching Style

B E N C H M A R K S & A C C O U N T A B I L I T Y

Help Desk. During May 2012, there were 1384 requests for support managed through the Help

Desk. Of these requests, 61 percent were resolved within two days and 90 percent were resolved

in fewer than five days. The average wait time for individuals calling the Help Desk was 42 sec-

onds. Eighty-one percent of requests were resolved by the Help Desk on the first call.

Online Requests. In May 2012, there were 209 additional requests for support managed through

online web request forms. The top two types of online requests were: network services (44) and

departmental telephone service (57).

Help Desk User Survey. Through an automated feedback process, all Help Desk callers have the

opportunity to complete a web-based satisfaction survey. In May 2012, 160 (12 percent) of 1155

survey requests sent to customers were submitted. The four-question survey uses a “1 to 5” sliding

scale with “4.00-5.00” equal to Excellent.

S u b s c r i b e o r T e l l U s W h a t Y o u T h i n k

Do you know someone who would benefit from reading IT’s InsighT Report? Or do you have a

question or comment about the new report? Drop us a line at [email protected].