Significant cost reduction in the total cost of ownership • Increased employee productivity • Zero post shipment defects Business Benefits Case Study Financial Services © Hexaware Technologies. All rights reserved. www.hexaware.com PeopleSoft Application Maintenance and Administration Support for a Leading Financial Services group The client is a multi-billion dollar financial services group serving millions of clients in 22 countries and territories worldwide. The products and services include individual life insurance, group life and health insurance, long-term care services, pension products, annuities, mutual funds and banking products. Client Overview The Client’s incumbent team was a mix of independent contractors, employees and an offshore vendor working from onsite. This arrangement resulted in sub-optimal operations, higher cost and brought in a scope for: • Establishing an highly experienced resource pool to support and maintain the CRM applications • Reducing maintenance cost by incorporating an economical and flexible onsite consulting team • Customization of PeopleSoft CRM applications on the Blackberry platform to improve sales productivity Business challenges As a niche PeopleSoft player, Hexaware planned a sophisticated project roadmap for application support and maintenance activities, which included: • Review of business requirements • Preparation of functional testing strategy • Preparation of technical design document • Well defined process connecting all the phases Hexaware Approach A robust global delivery model was incorporated by leveraging our proprietary HexASM methodology. We incorporated a 30% onsite and 70% offshore resource pool that led to improved productivity, enhanced application stability with less number of support and maintenance staff. In addition, a couple of resources were added to the pool in a shared mode to provide leveling during peak period. Solution Framework • PeopleSoft CRM 8.8 , Peopletools 8.49, • BlackBerry - Bold 9000, Bold 9700 • Pyxis Application on BlackBerry - 6.3.12 • Pyxis Application Development – App Studio Technical Environment