People Management Training Course

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People Management – Training Course Outline

www.makingbusinessmatter.co.uk

• A Gallup poll of more than 1 million employed U.S. workers concluded that the No. 1 reason people quit their jobs is a bad boss or immediate supervisor. This CPD accredited People Management Course discusses the real issues facing managers today like how to have tough conversations on performance and managing the friend/colleague/report lines.

• This is a 6 month training course of 1+1 'classroom days', 6 months apart, with support in between courses, designed to make the learning stick using our unique Sticky Learning training method and including our ROI guarantee.

• Specifically designed to meet the specific and challenging demands of suppliers to the big four UK supermarkets. This training course will change the way Managers approach management, giving them the tools, techniques, and confidence to more better deal with situations, leading to significant improvements in team performance.

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Learning Goals

1. To explain the Situational Leadership Model and how it builds confidence and competence through its flexible approach.

2. To identify preferred styles of leadership and to strengthen less preferred styles to show a balanced approach when working with others.

3. To provide practice and feedback to develop the skills needed to effectively demonstrate each of the four leadership styles.

www.makingbusinessmatter.co.uk

People Management – Training Course Outline

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Learning Objectives

By the end of this training course the Learner will be able to:

• Give and receive feedback that is clear on issues and kind on people.• Set clear and meaningful performance expectations.• Conduct a challenging performance conversation.• Deliver a piece of motivational praise.• Demonstrate the skills and process of an effective coaching conversation.• Identify a current delegation opportunity and receive coaching on

the approach to turn it into action.

www.makingbusinessmatter.co.uk

People Management – Training Course Outline

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Topics Covered

• These 2 days, 6 months apart, will provide the Learner with a safe environment to discuss their challenges as a Line Manager.

• The Learner may have learnt from the worst, seen the best, or never really had the opportunity to consider what type of Manager they wish to be. On these two days, the Learner can learn best practice, recognise that they are not alone, (many other people are struggling to get the most from their people too), and leave with the know-how to become the Line Manager they want to be.

• Refresh on ‘Learning To Learn’

www.makingbusinessmatter.co.uk

People Management – Training Course Outline

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Ideal Learners

For everyone that manages people, from one person to many people. It is ideal for brand new managers and for existing managers with little formal training around people management.

This training course serves as a good refresher for those who want to brush up on their management skills in the company of other managers who might be facing similar challenges. This training course is also a great opportunity for anyone who recognise the need to strengthen their people management skills in a project management role.

People Management Course - Testimonials• “I walked in thinking I was ok at people management. I walked out knowing that I

wasn’t and knowing that I wanted to be and how I could become the people manager I wanted to be”.

www.makingbusinessmatter.co.uk

People Management – Training Course Outline

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Making the Learning Stick

• Hopefully the term ‘Sticky Learning ®’ has intrigued you, whilst you probably guessed a sense of what it is about.

• In short Sticky Learning® is our own unique training method that we have developed to help Learners Realise more of what they have learnt, are able to Recall more of what they have learnt and Retain more of what they have learnt.

• This is good for our clients because it means that they spend money with us that is better invested than other training providers because the learning is used for longer.

www.makingbusinessmatter.co.uk

People Management – Training Course Outline

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The Training Course Duration

At MBM we no longer offer 1 day courses due to their limited effect.

Our ‘Sticky Learning®’ method enables Learners to learn more, learn more quickly and learn more easily. Sticky Learning® is a key part of the 6 month programme consisting of a pre-work, Learning To Learn 1/2 day training course, a Foundation 1 day training course, and an Advanced 1 day training course, (6 months after the Foundation training course). In between the Foundation training course and the Advanced training course, the Learner will be challenged to complete ‘Sticky Pieces’, which appeals to the 70:20:10 learning model. These are desk based activities that help the Learner to change their behaviour long term by identifying a habit that they wish to adopt to embed the new skill.

The Learner is also given:

• Access to our skill specific and learning objective specific 'Knowledge Vault'.• Email and telephone support throughout the 6 month training course.• An option to bolt on 'Individual Coaching' to support the Learner further.• An option to bolt on a 1/2 day 'Annual Refresh' to further enhance the learning in the future.

www.makingbusinessmatter.co.uk

People Management – Training Course Outline

8www.makingbusinessmatter.co.uk

People Management – Training Course Outline

TutorYour tutor for the training course is Sally Booth.

Sally remains a retailer at heart, having worked for 14 years with one of the big four UK supermarkets, both as a Line Manager and within the Training function, she has practiced what she preaches regarding People Development.

Sally is passionate about bringing learning to life and enables participants to really experience a new skill and work on it live in the room so that they can see it, hear it, think it and feel it.

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Learners Per Training Course• 8 to 12 Learners because this drives enough discussion between the

Learners to explore the skill well, whilst not too many that any one Learner gets 'lost' in the debate.

Costs• For 12 Learners the cost is £175 per Learner per day.• The total cost for up to 12 Learners for the training course of 2 days,

including Sticky Pieces, and the 5 level evaluation 'Chain of Evidence', is £4,200, plus vat.

• Either held on-site at the client's premises, or an off-site venue can booked and charged back to the client.

www.makingbusinessmatter.co.uk

People Management – Training Course Outline

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Measuring Return on Investment

There are many evaluation methods for training, each trying to find the holy grail of return on investment. We use Donald Kirkpatrick’s four level training evaluation model as a base because it has stood the test of time, since 1953.

– Level 1: Reaction: How did the learners react to the training?– Level 2: Learning: How much learning did the learners get?– Level 3: Behaviour: How much have the learners used the learning?– Level 4: Results: How much effect did the learner's learning have on performance? Few training providers measure

the return on investment beyond the level 1 reaction.

Few training providers measure the return on investment beyond the level 1 reaction. We have added one further level:

– Level 5: Sponsor: How much did we achieve the sponsors objectives?

Read more about our 5 level evaluation tool and see an example report - 'Chain of Evidence'.

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People Management – Training Course Outline

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People Management Classes - Learning Needs to be Intriguing

To this end of 'Learning needs to be intriguing' we name each one of our training courses after a relevant film and we'll make reference to this on the course.

For our People Management training course we chose ‘The Karate Kid’ because there are many great lessons we can all take from how Mr Miyagi manages Daniel.

This film from 2010, could teach managers a thing about working with their teams. Of course, the film is not real life, and your work environment will no doubt be very different. Even so, there are some smart parallels with what ‘good’ looks like when managing others.

www.makingbusinessmatter.co.uk

People Management – Training Course Outline

What do we do?

A typical People Development programme with a supplier to the big four UK supermarkets consists of a combination of the items that helps suppliers to achieve their business objectives.

Try our popularPerformance Through

People Course

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Where next?

• Say ‘No’ to one day training courses.

• Start 'small' with a 1/2 day Masterclass for up to 12 people - There are 5 to choose from for only £750+vat.

• People Management Training Course.

• Making Business Matter,Sticky Learning House5 Cheshire RoadThame,OXFORDSHIRE,OX9 3LQ

• Telephone: 0333 247 2012• Email: [email protected]

www.makingbusinessmatter.co.uk