PEOPLE FIRST! Building an Employee-Centered Learning + Performance Ecosystem #LSCon @JD_Dillon
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
PEOPLE FIRST! BuildinganEmployee-CenteredLearning+PerformanceEcosystem
#LSCon@JD_Dillon
JDDillonPrincipalLearningStrategist,
@JD_Dillon Crescendo
Organizationsarecontinuouslyevolvingecosystems.
@JD_Dillon Wikispaces
Justlikeinnature,differentorgecosystemsaremadeupofdifferentbutequallyimportantcomponents.
@JD_Dillon
Everyrole+decisionisconnectedinavarietyofways.
@JD_Dillon Disney Kaplan
IlearnedthisquicklywhenImovedfromthemagicalworldofDisney…
…totheacademicworldofKaplanHigher&ProfessionalEducation.
@JD_Dillon Pexels
Toeffectivelysupportamodernecosystem,L&Dmustescapethetrainingbubble…
@JD_Dillon iStock
…letgoofourownershipmentalityoverlearning...
iStock
…andfocusonprovidingthetypesofsupportourpeoplereallyneed.
Experience
Peers
Resources
Managers
SMEs
Training
Mentors
Education
Teaching@JD_Dillon Pexels
WemustenablelearninginthewaysitREALLYoccursintheworkplace…
CONTENT EXPERIENCE@JD_Dillon
Shiftfocusfrom to
Crescendo @JD_Dillon
… andapplyanecosystemmentalitytothewaywesupportourcomplexworkplaces.
SMARTER6Stepstoa
ECOSYSTEMLEARNING
iStock
DiagnoseYourWorkplaceEcosystem1|
@JD_Dillon
Authority
@JD_Dillon Pexels
Whoinfluencesthewayworkisdone?
Priorities
@JD_Dillon Pexels
Howareprioritiesidentified+reinforced?
Logistics
@JD_Dillon Pexels
Howdoesenvironmentandcontextimpactthework?
Resources
@JD_Dillon Pexels
Whattoolsareusedtodothework?
Information
@JD_Dillon Pexels
Howdoesinformationflowthroughtheorganization?
@JD_Dillon
Howdoallofthesefactorsinfluencetheworkexperience?
MapYourLearningEcosystem2|
@JD_Dillon
HIGH
LOW
PRIORITY
FormalTraining
InformalTraining
SharedKnowledge
ManagerSupport
Reinforcement
PerformanceSupport
@JD_Dillon
Howdoyoucurrentlyprioritizethewaysyousupportworkplacelearning?
HIGH
LOW
AVAILABILITY
PRIORITY
FormalTraining
InformalTraining
ManagerSupport
SharedKnowledge
Reinforcement
PerformanceSupport
@JD_Dillon
Istartedhere…
@JD_Dillon
… noticedthedisconnectbetweenmystrategiesandthewaylearningreallyhappensatwork…
BobMosher+ConradGottfredson
@JD_Dillon
...recognizedhowmisalignedwewerebasedonourdesiretosustainimprovement...
Unstructured
Structured
SharedKnowledge
PerformanceSupport
ContinuedReinforcement
ManagementSupport
On-DemandTraining
FormalTraining
AVAILABILITY
PRIORITY
@JD_Dillon
…andshiftedourecosystemstructuretothismorebalanced,
modernapproach.
Unstructured
Structured
SharedKnowledge
PerformanceSupport
ContinuedReinforcement
ManagementSupport
On-DemandTraining
FormalTraining IdentifyYourTactics3|
@JD_Dillon
AVAILABILITY
PRIORITY
SharedKnowledge
@JD_Dillon
Enableaccesstoshareinformationasthefoundationofallworkplacelearning.
PerformanceSupport
@JD_Dillon Pexels
Provideaneasy+reliablewayforpeopletogethelp.
ContinuedReinforcement
@JD_Dillon Time
Reinforcethemostimportantknowledgecontinuouslytoensureretentionandapplication.
ManagementSupport
@JD_Dillon iStock
Enablemanagerstocloseperformancegapswithmeaningfulcoaching+feedback.
On-DemandTraining
@JD_Dillon Pexels
Provideadditionalstructurewhenneeded.
FormalTraining
@JD_Dillon Pexels
Pushonlywhennecessary.
Unstructured
Structured
SharedKnowledge
PerformanceSupport
ContinuedReinforcement
ManagementSupport
On-DemandTraining
FormalTraining
@JD_Dillon
AVAILABILITY
PRIORITY
Makelearning+supportsimpler,consistent+employee-focused.
ApplyYourFramework4|
@JD_Dillon Pexels
Reinforcement
Behaviors
Analytics
Motivation Feedback
SharedExperience
CommunityofKnowledge
Events
OnlineContent
Experience
Messaging
KnowledgeGrowth
BusinessResults
TheContinuousLearningExperience
@JD_Dillon
Unstructured
Structured
SharedKnowledge
PerformanceSupport
?
@JD_Dillon
AVAILABILITY
PRIORITY
Applyonlytherightlayers+tacticstosolveproblemsbasedoncontext+criticality.
Unstructured
Structured
SharedKnowledge
PerformanceSupport
ContinuedReinforcement
ManagementSupport
FormalTraining ?
@JD_Dillon
AVAILABILITY
PRIORITY
Addslayers/tacticstosolvemorechallengingproblems.
q Definebusinessgoal
q Determinecriticality
q Establishcontext
q Definebehaviors
q Identifylayer(s)
q Identifytactic(s)
q Buildcontent
@JD_Dillon
EvolvetheRoleofL&D5|
@JD_Dillon
Enablement
Science of Learning
Curation
Connected Experiences
TrainingSmarter
NewWorldofL&D
@JD_Dillon
Data Influence
GetStarted!6|
@JD_Dillon
Talkecosystem
ThinkPERSONfirst,employeesecond
Runadiagnostic
Mapyourlearningecosystem
Identifyyourtactics
Startsmall|ThinkBIG
Escapethebubble
@JD_Dillon
DiagnoseYourWorkplaceEcosystem1|
MapYourLearningEcosystem2|
IdentifyYourTactics3|
ApplyYourFramework4|
EvolvetheRoleofL&D5|
GetStarted!6|
SMARTER6Stepstoa
ECOSYSTEMLEARNING
EverythingimpactsEVERYTHING!@JD_Dillon
www.slideshare.net/JDDillon
ModernLearningThoughtLeaders
JaneHart ArunPradhan ClarkQuinn JoshBersin
@JD_Dillon
PEOPLE FIRST! BuildinganEmployee-CenteredLearning+PerformanceEcosystem
#LSCon@JD_Dillon
Related Documents
