People don’t leave jobs, they leave other people. Alexa S. Chilcutt, Ph.D.

People don’t

leave jobs,

they leave

other people.Alexa S. Chilcutt, Ph.D.

Team Talk

Team member awareness and productive communication practices.

Honest Appraisal of Current Climate

This office is like a(an)_____________?

Where are we now, as a team?

Strengths-

Weaknesses –

The TeamThe Teaminterdependentinfluencecommon goal or purposespecialized rolessense of mutual belongingengage in interactive communication. Go Fish! http://www.youtube.com/watch?v=gNDP9jLuzXU

The greatest of faults is to be conscious of none. -Thomas Carlyle

Recognize your own and then each other’s communication competencies.

Primary GoalsPrimary Goals

1. Create Shared Meaning

2. Express Understanding

3. Relay Value/Respect

Nonverbal CommunicationNonverbal Communication

Estimated between 65% and 93% of a

message’s meaning is nonverbal.

Harris, 2008

Approximately 7% of the message is

communicated by words.

Dr. Albert Mehrabian at UCLA

Types of N.V. Types of N.V. CommunicationCommunication

Facial Display Smile, frown, eye contact, etc.

Paralanguage How we say it: tone, pitch, volume, dialects

Body language Kinesics: appearance, gestures

Proxemics Spacial orientation

Chronemics Use of time

9 Barriers to effective Listening

1.1. Lack of InterestLack of Interest2.2. Distracting DeliveryDistracting Delivery3.3. External and Internal NoiseExternal and Internal Noise4.4. Arrogance and DisrespectArrogance and Disrespect5.5. Pre-programmed Emotional Pre-programmed Emotional

ResponsesResponses6.6. AmbushingAmbushing7.7. Listening for FactsListening for Facts8.8. Faking Attention Faking Attention (making eye contact, (making eye contact,

nodding, smiling at the speaker)nodding, smiling at the speaker)

9.9. Thought SpeedThought Speed HARRIS & SHERBLOM, 2008HARRIS & SHERBLOM, 2008

4 Active Listening Methods

Paraphrasing

Expressed understanding

Asking questions

Using non-verbal

communication

Danger

Opportunity

Danger if team members: Engage in aggressive behavior Lack respect for other parties Competitive orientation

Opportunity if they: Emphasize mutual respect Collaborative orientation

Creating Our Culture

Team Team AgreementAgreement

Write down 2 relational

behaviors that would help to

create a positive work

environment.

Write down 2 functional

behaviors that would help the

team function more

productively.