Pennine News 121 January 2014 (v1.3).indd

Issue 121 • January 2014

Pennine NewsT O P R O V I D E T H E V E R Y B E S T C A R E F O R E A C H P A T I E N T O N E V E R Y O C C A S I O N

KNITTING AND NATTERING TO SUPPORT CANCER PATIENTS

• New year message to staff

• PAT supports pressure ulcer awareness week

• NHS long servers honoured

• Trust’s vision and future direction

ContentsLeague of Friends top thewinners’ league ...................... Pg 4

Six steps to better end of life care for home residents .. Pg 4

Trust’s vision and futuredirection ................................. Pg 5

Knitting and nattering gives . support .................................... Pg 5

Advancing Healthcare Awards 2014 ..............................Pg 5

Revised recordsmanagement guidelines ........ Pg 6

Update on Fairfield A&Eexpansion ................................ Pg 6

National praise for diabetesteam ........................................ Pg 6

Birth of international respect ..Pg 6

Infection preventionaccreditation awards .............. Pg 7

Team Talk ............................... Pg 8

Team focus on spiritual care team ................................ Pg 9

Annual education awards ..... Pg 10/12

Long service awards ................... Pg 12/13

Dairy dates .............................. Pg 12

You made a difference .......... Pg 13

NICU hold special event ......... Pg 14

Helping others for the loveof Grace .................................. Pg 14

Flu update

Thought for the month ......... Pg 15

Staff noticeboard ................... Pg 16

Please recycle this magazine

News - Trust stories2 January 2014

New year message to staffDear colleague, although I regularly get the opportunity to talk with many staff throughout the year when visiting wards and departments and at Trust events, it is of course impossible to meet everyone.

This is my opportunity to reach as many of you as possible and thank you all - our staff and volunteers – on behalf of the Board for all of your hard work and commitment over the past year.

In the midst of our busy day to day duties and the ever increasing demands placed on our services, it is often easy to overlook and underplay the tremendous hard work, skill and professionalism of everyone at the Trust. You all contribute to making our hospitals and community services run smoothly in order to provide excellent services for our patients and their families with care and compassion.

Last year was an extremely busy time for the Trust. January marked the end of the Healthy Futures reconfiguration programme with the successful transfer and opening of our new specialist Eye Unit at Rochdale Infirmary. In June, we were delighted to receive a Royal visit from HRH The Countess of Wessex to officially open our new Women and Children’s facility at The Royal Oldham Hospital. This was a fantastic day for the Trust and particularly for the many staff involved in the new development and those who now work on these units. In the same week, we held our fourth annual Staff Awards event where TV personality Ruby Wax joined us in recognising and celebrating the achievements of many of our staff who have gone that extra mile to provide excellent patient care or shown innovation in providing and developing our services.

In July we held our Annual Public Meeting at Rochdale Town Hall where we published our Annual Report and Quality Accounts and also launched our new 5 year Quality Strategy. This document sets out our quality aspirations and priorities for everyone over the next five years. The strategy is themed around what we call the six ‘C’s – Care, Compassion,

Competence, Communication, Courage, and Commitment. The

seventh ‘C’ is ….change. These, I believe, are areas we can all sign up to in our effort to improve our quality of care.

In September we successfully redesigned our stroke services

where all new acute stroke patients will now be referred to

the Trust’s specialist Primary Stroke Centre at Fairfield for treatment and

care. We are also progressing well with the expansion of our A&E departments at Oldham and Fairfield.

Once again we have risen to the significant challenges in 2013 both in terms of the relentless efficiencies and cost savings we need to find, but also in meeting our national and local performance standards. In particular, we have concentrated our efforts on improving patient safety, improving cleanliness, reducing our hospital mortality and infection rates, and reducing waiting times across emergency care, cancer services and surgery.

Most recently, figures published by the Dr Foster Hospital Guide show good progress in a range of our key performance indicators, including our hospital standardised mortality rate (HSMR). Using Dr Foster methodology, the Trust’s HSMR from April 2012 – March 2013 was below the 100 index. This means that fewer patients than expected died. This is due to improvements in our clinical coding and care. Regionally, the Trust is the second highest performing Trust when compared to our other 22 peer acute hospital trusts in the North West. This is excellent news.

It is not possible to mention every improvement, change and achievement here but I would like to express my personal thanks again for all you have done for the Trust and, most importantly, for our patients and their families.

I hope you all had an enjoyable and peaceful Christmas and New Year, and for those who were lucky enough to manage to have a few days off – a restful break.

Best wishes for 2014

John Jesky Chairman

THE Trust received £710,000 through donations to its registered charity during the last financial year 2012/13. This is up by £209,000 on the previous year.

Of the £710,000 in total income received, £262,000 was through donations, £302,000 through legacies and £146,000 through investment income.

Last year the charity spent £665,000 on patients’ amenities, £91,000 on staff education and welfare and £70,000 on research. The majority of expenditure has been spent on medical equipment for wards and departments across the Trust.

John Jesky, Trust chairman, said: “I would like to thank everyone for the generous donations received over the last year and the charitable work undertaken by all individuals and organisations. Charitable donations contribute greatly, enhancing the services that we are able to provide across the Trust.

“The Trust and charity also benefits significantly from the work and contribution of volunteers across all hospitals who give up their time freely to assist in the services provided. Their contribution is immeasurable.”

Inside NewsTHE Trust has several communication tools to help keep staff up to date:

Team Talk is sent round monthly, for use in all team briefings.

Weekly bulletins are emailed on Mondays and contain a range of operational and site information.

Online copies of all the bulletins and Team Talk, plus more, can be found on the Trust intranet at nww.pat.nhs.uk/communications

You can send your stories for either Pennine News or for local media to Trust communications at [email protected], or call Nicola Berry on 44284.

If you have any ideas, views or suggestions regarding communications across the Trust, please email [email protected]

This is my opportunity to reach as many of you as possible and thank you all - our staff and volunteers – on

Competence, Communication, Competence, Communication, Courage, and Commitment. The Courage, and Commitment. The

seventh ‘C’ is ….change. These, I believe, are areas we can all sign up to in our effort to improve our quality of care.

In September we successfully redesigned our stroke services

where all new acute stroke patients will now be referred to

the Trust’s specialist Primary Stroke Centre at Fairfield for treatment and

Pennine Acute Charity says thanks for nearly £1/4m donations

Trust staff chosen to present at Wounds UK national conferenceEVERY year, more than 1,300 visitors attend Wounds UK at Harrogate. From these 1,300 visitors, 250 are accepted to showcase their posters and only five are chosen for a free paper.

This year the Trust’s tissue viability team’s equipment co-ordinators Natalie Cavanagh, Nuala O’Brien and Ann Vickers, submitted an abstract for a poster based on their role, called ‘The developing role of the pressure area care equipment co-ordinators in a large NHS Trust’.

Their poster presentation was accepted and was chosen to be displayed in the prestigious best practice area.

Additionally to having their poster accepted, they were also chosen as one of the five free papers, in which they were required to present their work in the main auditorium to delegates for five minutes.

The free paper sessions are an important part of the Wounds UK Annual Conference as they showcase the extraordinary work that health care professionals are carrying out around the UK.

It is an honour and great achievement that three members of staff from the Trust have been acknowledged for the work they are doing and had the opportunity to show the excellent work Pennine Acute is doing around pressure area care.

3In the news

THE Trust supported national pressure ulcer awareness week from 18th to 22nd November 2013.

Each of the Trust’s hospitals held awareness stands during the week. On Thursday 21 November, which is international STOP pressure ulcer day, the stands were manned by members of the Trust’s tissue viability team, so that members of the public, patients and staff could learn more about pressure ulcers.

Pressure ulcer champions from the Trust also engaged with patients, carers and staff on wards and departments to raise awareness throughout the week.

Treating pressure ulcers costs the NHS between £1.4 to £2.1 billion annually and at any point in our lifetime, we or a person we know, could be at risk of developing a pressure ulcer.

Bed sores as they are more commonly known, occur when the skin and the tissue beneath it becomes damaged, typically occurring among patients who cannot move or who have lost sensation. Prolonged periods of immobility put pressure on the skin, soft tissue, or bone, causing tissue damage to develop.

Judy Harker, nurse consultant for tissue viability at PAT, said: “Pressure ulcer prevention is not a new priority for the Trust. Over the last two years we have stepped up our efforts to reduce pressure ulcers across our hospitals. Our tissue viability team has been working closely with staff at all levels of the organisation to raise awareness of the importance of identifying and managing pressure ulcers correctly.

“These measures have resulted in a change in mindset and attitude of Trust staff when it comes to preventing pressure ulcers and stopping them from developing in patients. Staff no longer view pressure ulcers as an inevitable outcome of patients being frail or unwell. One preventative measure the Trust has rolled out across all of its hospital sites is

PAT supports pressure ulcer awareness weekthe Skin Bundle. This outlines a number of interventions that can be taken to prevent patients from developing pressure ulcers in the first place.

“These interventions include making use of pressure relieving mattresses, carrying out regular skin inspections, moving patients and adjusting their posture when they have reduced mobility, keeping patients’ skin clean and dry at all times and ensuring patients remain hydrated at all times.”

The Trust currently operates a zero tolerance approach to avoidable and preventable pressure ulcers and this forms

part of the Trust’s new five year quality strategy goals.

A video was released by the Trust last year which informs staff and the public about how best to treat and prevent pressure ulcers and about what the pressure ulcer warning signs are that they need to look out for.

The preventing and treating pressure ulcers video is available to download from the Trust website and it is also available on YouTube by searching Pennine Acute Trust or http://www.youtube.com/watch?v=B6fYkv-F1WY

Six steps to better end of life care for home residentsSIX steps. These can be six small steps or six enormous steps in ensuring that residents in care homes receive quality end of life care.

A programme has been set up within the North Manchester area so that residential and nursing homes can complete the ‘six steps programme’ for end of life care.

The programme has been devised by Cumbria and Lancashire NHS Trust and offers a framework for a year long palliative care change management programme which offers education to staff and enables the home to reflect upon the provision of end of care within their service.

Jayne Macken is the Trust’s end of life care facilitator who is engaging with homes within the North Manchester area and helps them with the implementation of the programme, along with Chris Taylor, end of life care facilitator, and Dr Kim Williams, lecturer/practitioner at St Ann’s Hospice. Jayne said: “All of the care homes in North Manchester have been invited to apply to join the programme which is currently funded by NHS Manchester and is free of charge to the homes.

“Several homes have taken advantage of this opportunity and are now beginning cohort three, with nine six-step homes and a list of homes waiting to join the programme. Including the current cohort, there are now 55 six step homes throughout Greater Manchester and Trafford, on or waiting to join the programme.

“The new and improved practices, embedded throughout the programme, seek to ensure all residents receive high quality holistic support and care as their illness advances and during the dying process. The aims of the improved processes and knowledge are to promote high quality person centred care and choices, and to reduce inappropriate hospital admissions.”

Each home participating in the programme has to complete a portfolio of evidence to show that they have successfully implemented and embedded the high quality processes around the six steps within their home.

The six steps are Step 1 Discussions as the end of life approaches; Step 2 Assessment care planning and review; Step 3 Coordination of care; Step 4 Delivery of high quality services, (in all care settings); Step 5 Care in the last days of life and Step 6 Care after death.

The course lasts for one year and has 11 workshops which are held at St Anne’s Hospice in Little Hulton. The care homes that successfully complete the programme are given a certificate and a plaque for the home and are

placed on a preferred provider list, to provide hospitals with a list of homes where there is a level of assurance that they have the systems in place and the knowledge to provide end of life care.

The aim is that residents/patients who have advancing disease or are at the end of their lives can be discharged from hospital or remain in their care homes with confidence that their needs will be met. This is the preferred choice for many residents as the care home will be home for many. They can be supported as their illness advances and be supported to die in a familiar place, with care staff who in many cases have become their family.

The North Manchester homes that have received the award are Allendale Residential Care Home, Beechill Nursing Home, Brownlow House Residential Home, Israel Sieff Court Residential Care Home, Nada Nursing Home, Parkview Residential Home, Polefield Nursing Home, The Royal Elms Residential Home, and from the previous cohort St Euphrasias.

People4 January 2014

THE Royal Oldham Hospital League of Friends have scooped the prestigious group award in the Oldham Evening Chronicle’s Pride of Oldham awards.

Since 1960, the Friends have provided comfort and entertainment for people who come to the hospital. Their many contributions include TV sets, a games room and most recently, a new Royal Rover bus after reaching a target of £30,000 last year.

The group received multiple Pride nominations from grateful Oldham residents as they were moved by the Friends’ dedication and the difference they make.

Chair Anne Morris, said: “It feels wonderful to win. We have worked so hard and it’s just so nice to get acknowledged.”

League of Friends top the winners’ league

5News - Trust stories

Trust’s vision and future directionTHE Trust Board is keen to set out the future direction of the Trust and to begin describing what kind of organisation we will be and the types of services we will provide over the next five years. This is what staff have been saying and asking for over the last few months through the Listening into Action (LiA) staff conversations and other meetings.

You have told us that our mission statement – “To provide the very best care for each patient on every occasion”, remains appropriate and the Board agrees with that view.

We set out to provide quality care, which is safe, meets performance standards and provides value for money. Our vision therefore sets out our purpose and clear expectations. It is very important to have a clear vision in a time of so much change in the NHS, both locally and nationally. We need to take account of the Greater Manchester Healthier Together programme, changes in integrated care and community services, and the changing roles and responsibilities of local authorities.

In forming our Vision, the Board has taken account of feedback from LiA sessions, the Management Forum and the Strategic Management Group. It truly is a case of “You said, We listened”.

Our Vision focuses on providing sustainable services, safe and

compassionate care, quality, partnership working, integrated care, listening and respecting others, being open, empowering people, meeting standards, providing local services and the right care in the right place at the right time. These are all themes that we can sign up to.

Over the next few months we will refine these themes further to set out a clear statement of what type of Trust we want to be over the next five years.

We have also been working on high level scenarios for the Trust’s services and sites. We see all four sites continuing under all scenarios. We feel confident in this statement, albeit that some services delivered within each site might change. All four hospitals (and our community services which we wish to expand) will remain part of Pennine Acute. We will, to a greater or lesser extent, continue to provide the services we currently provide. In addition to this we are in discussion with the CCGs and the local councils about the development of hospital sites as health campuses. Most progress on this has been made with Manchester City Council re the North Manchester site.

During February and March the clinical directors will lead more detailed discussions at specialty and directorate meetings before we have some wider public discussions - all leading to the Trust Board signing off the Vision in the Spring of 2014.

THE opportunity to take part in a craft activity and catch up on some gossip is proving to be a health tonic for cancer patients and their relatives.

A new knit and natter group has been established at North Manchester General Hospital’s Macmillan Information and Support Centre for anyone who has been affected by cancer.

Running on alternate Tuesday afternoons, the sessions last for one and a half hours, starting at 2.30pm.

The formation of the group was the idea of Felicity Keeling, Macmillan information and support manager at The Pennine Acute Hospitals NHS Trust.

She said: “The group will provide informal support, friendship and fun to people affected by cancer. Knitting has been referred to as the new yoga, and it is said that Einstein used to knit to relieve stress! Russell Crowe is also reported to have taken up knitting to help with anger management.

“Coping with cancer can be very stressful and people who have completed cancer treatment often say they have problems with concentration. The benefits of knitting have been the subject of a study published in the British Journal of Occupational Therapy, which used a survey to show that it helped people concentrate, think through problems and organise their thoughts.”

All knitting materials are provided free of charge at the group and people can either come and knit items to donate to local charities – the Mustard Tree and Wood Street Mission – to benefit others, or they can bring their own knitting and enjoy the activity within the company of others.

Those not so dextrous with a ball of wool and knitting needles need not worry, as non-knitters are also welcome at the group and can be taught to knit.

Val Weldon, a retired staff nurse from North Manchester General Hospital, and now an enthusiastic volunteer at the Macmillan Information and Support Centre leads the group. She said: “We are always keen to welcome new members to the group, which is a great way to unwind and off-load in a calm, relaxed environment with someone who has had similar experiences, with the added benefit of helping others at the same time.”

For more information contact the Macmillan Information and Support Centre on 0161 604 5244.

Pictured on the front cover, Jean McPherson, Felicity Keeling and Val Weldon.

Knitting and nattering gives support

Advancing Healthcare Awards 2014Entries are invited now for the 2014 Advancing Healthcare Awards. Entering this well-established awards programme for AHPs and healthcare scientists is a great way to put yourself and your team on the map and to achieve the recognition you deserve.

The closing date for entries is 17th January 2014. This year 2013 Pennine Acute achieved the great distinction of being amongst the finalists with an application from the Pharmacy Team, a major achievement given the tough competition nationally.

For details of how to enter please go to www.AHPandHSawards.co.uk.

Unite the union sponsor one of the 11 awards, the prize for “Working Together”.

People6 January 2014

THESE guidelines have been revised: they are a must read for anyone involved in records management - clinical and non-clinical; paper and electronic; acute hospitals and community services.

The quick reference section at the front of the guidelines summarises the content including:

Good practice in records management covering: creation, registration, filing and storage, tracking and retention and destruction

An action plan to support implementation of the guidelines

Responsibilities for records management

The retention and disposal schedule setting out minimum periods for which different types of record (electronic and paper) should be retained

The schedule also provides guidance on records which have on-going research or historical value and should be selected for permanent preservation as archives and transferred to a place of deposit approved by The National Archives

Appendices provide advice on key issues including: setting up and managing shared electronic drives and standards for scanning non-clinical records for long term storage.

Revised records management guidelines

UPDATE ON FAIRFIELD A&E EXPANSIONA NEW building contractor has been appointed and work has restarted on the expansion of the A&E department at Fairfield General Hospital.

The successful contractor is a local company called Thomas Barnes & Sons PLC from Wellington Street in Bury.

The delay in building work due to the previous contractor going into liquidation means the expected completion date is now scheduled for May 2014.

The scheme will see the expansion of accident and emergency facilities at Fairfield, with the construction of two extensions to the existing A&E department. One of the extended areas will provide dedicated, state of the art A&E facilities for children and young people and the other will allow staff to separate minor and major cases.

National praise for diabetes teamTHE diabetes team are celebrating after being commended in a national award.

The quality in care diabetes awards 2013, which were recently held in Guildford, saw the team of diabetes specialist nurses at the Trust being praised in the best admissions avoidance and/or safe discharge initiative category.

Led by Linda Adams, lead diabetes nurse at the Trust, the team were judged on their out of hours diabetes specialist nurse inpatient service which was piloted last year at The Royal Oldham Hospital.

The aim was to prevent unnecessary diabetes related admissions over weekends and reduce patients’ length of stay to encourage a timely discharge. The project also looked to assess to see if the provision of the diabetes specialist nurse service over seven days is cost effective to the Trust and beneficial to the patient needs.

Linda said: “Patients who are admitted to hospital on a Saturday or Sunday are often kept in until Monday to enable them to be reviewed by a diabetes specialist nurse. I therefore wanted to identify if providing cover between 2pm and 7pm on a Saturday and Sunday in the A&E and AMU would result in both unnecessary diabetes related admissions and reduce length of stay for diabetes patients.

“The trial lasted for a three month period and resulted in an estimated 19 bed days saved in reduced length of stay in hospital and an estimated 9.8 bed days saved in prevention of admission from A&E. If provided to all sites, this potentially equates to savings of more than £100,000 per year if the service is implemented long term.”

Presented with a framed certificate, the team were thrilled to be commended after their award entry was reviewed by a multi-disciplinary panel of eminent diabetes professionals, representatives from diabetes patient groups and members of the industry in specific therapy areas.

Linda said: “I am delighted at our team’s recognition for this important piece of diabetes research work which we have undertaken. The fact that we have been recognised nationally, along with other leading organisations, underlines how hard our team work to constantly try and improve the service we offer to our patients with diabetes.”

Birth of international respectTHE great reputation of Pennine Acute’s maternity service continues to spread far and wide with a group of Israeli midwives who recently came to spend time on the maternity units intending to spread the word further.

The six visiting midwives spent four days in the maternity departments at Oldham and North Manchester, including the two birth centres. They witnessed births and attended teaching sessions on techniques for normal birth and water birth from the birth centre midwives. Most of the group managed to see a water birth, which they had particularly wanted to witness, as they want to introduce this into their own unit in Tel Aviv.

The Israeli midwives also shared their experiences in managing problems during labour with natural techniques.

They left with many kind words about their experience and thanks for the hospitality shown to them. Intent to take their newfound knowledge back with them to Tel Aviv, they have offered an open invitation to Pennine Acute midwives to visit them in the future.

Midwives at the Trust found the whole experience to be very rewarding and hope to host further visits in the future.

Pictured are: Helena Broude – Jewish link midwife; Denise Woods - community and birth centre matron NMGH; Diane Chadderton - community and birth centre matron TROH; Bev Partington – Birth centre midwife, and visiting Israeli midwives from Tel-Aviv Medical Centre – Liss maternity wing.

7News - Trust stories

Infection prevention accreditation awardsCONGRATULATIONS to the departments pictured below who have received infection prevention accreditation certificates.

G1 at The Royal Oldham Hospital have recently been re-accredited. Staff nurse Alison Meadows led the project and worked very hard with the team to complete all the necessary elements.

Pictured are Sr Anne Forshaw-Mahon, ward manager; Sr Jacquie Foster, staff nurse Alison Meadows, healthcare assistants Natalie Hudson, Karen Hoyle and Karen Norton and ward clerk Sandra Edmondson.

Well done to the AMU at Oldham for gaining their ward accreditation. Pictured l to r: assistant practitioner Ken Duffy; charge nurse Darren Ashton; AMU matron Tracy Shaw, assistant practitioner Teresa Prendergast and clinical lead consultant Dr Shubhra Pradhan.

Ward F9 at Oldham have received their accreditation. Pictured l to r: Cheryl Osborne, IPPS, staff nurses Sylvia Wilson, Lucy Shoy and Sharon Taylor, healthcare support worker Patricia Probert, Dr John Colville, Sr Collette Wood and Sandra McIntyre, staff nurses Beverley Palmer, Sandra Hamilton, Tracey Wilson, Barbara Young and Kathryn Dalton.

Well done to the x-ray department at Oldham for gaining their ward reaccreditation. Pictured l to r: Joan Mayall and Janine Harris, infection control link nurses, Cath Nolan, radiographer and matron Heather Andrew.

 Congratulations to NMGH staff on the women’s investigation unit for their hard work and commitment to infection prevention and control and achieving their infection prevention and control accreditation for the first time. Pictured l to r: HCA A Murray and Sam Lowe, Dr Jain, staff nurse Angela Kelly, HCA L Chambers, Sister Pearson, HCA D Ward, clerk M Carroll, staff nurse L O’Connell, Dr Jothi and Dr Balla.

Team talk8 January 2014

Have you been briefed?Team Talk takes place once a month and is a way of updating you about the latest news from the Trust.

DEC TEAM TALK

Transparency of careWE have been working on a range of measures to review and improve areas of patient safety, quality and patient experience. This has included a review of our nurse staffing acuity levels, our incident reporting processes, and through the recent publication of our Quality Strategy. A key area we will be committed to over the coming months is making our key quality, performance and patient safety indicators more readily available to our patients and the public as part of NHS England’s Transparency of Care programme.

Starting at the end of December, we will be publishing a range of data every month which will include hospital acquired pressure ulcers, falls in hospital, hospital infection figures, patient and staff experience surveys, Friends & Family Test scores and patient stories. Transparency and openness is the key to driving improvements in standards of care. We’ve always collected this data and much of it is reported monthly at our Trust Board meetings and is available on our website. However, we will publish this data and use it to further drive up care standards in all our clinical areas and across services.

PerformanceUnscheduled Care – The Trust continues to face challenges in meeting the 95% national 4 hour access standard. We missed the October target, reporting 93.8%. Health and social care economy wide plans are being developed in partnership with local CCGs and local authorities to improve performance.

Cancer – The Trust met national cancer standards including the 62 day GP cancer referral standard in September.

Referral to Treatment Targets – Overall, the Trust met the three operational RTT standards in October, the 16th consecutive month of achievement. Trauma and orthopaedics remain underperforming in the RTT admitted pathway.

Hospital Acquired Infections - The Trust reported four C-Difficile cases in October, below the monthly threshold of five. Year to date there have been 35 cases which exactly matches the upper threshold. We must continue to focus on reducing hospital acquired infections, ensuring that the basics of care are priorities for all clinical staff along with the implementation of infection control policies and procedures.

Mobile phone policyTHROUGH recent LiA staff conversations it has been reported that some staff are using their private mobile phones whilst on duty and in front of patients. Staff must not use their mobile phones when delivering patient care (e.g. in wards and departments where patients are present, in clinics, during ward rounds). Phones should normally be left in lockers or at nurses’ stations. If they must be carried when delivering patient care then they must be switched off. Please refer to the Trust’s Mobile Phone Policy EDE038 v2 which is available on the intranet.

FinanceTHE Trust reported a deficit of £2m for the seven months to 31st October. Our expenditure is running above plan by £2,764k. We have four months left until the end of the financial year to ensure we reach our breakeven position. Staff, and particularly budget holders, are reminded that they have a duty to keep within their allocated budgets. A range of short term cost control measures are currently being prepared for introduction from January 2014 to provide some corrective action and control to bring budgets back into line.

Government response to Francis Inquiry Report

ON 19th November, the Secretary of State announced plans for more openness, greater accountability and a relentless focus on patient safety which will be the cornerstone of a new era for the NHS, with compassion at its heart. These plans are set out in the Government’s response to the Francis Inquiry into the failings at Mid Staffordshire NHS Foundation Trust and will build on cultural change already taking place in the wake of the hospital scandal. The Government has already instigated a number of changes following the Inquiry’s report published in February, most notably introducing a new hospital inspection regime and legislating for a duty of candour on NHS organisations so they have to be open with families and patients when things go wrong. The Government has accepted 281 out of 290 recommendations of the report which can be found at www.dh.gov.uk

Team Talk

Team focus on spiritual care team

A typical dayThe day begins with colleagues over a cuppa, passing on relevant information and deciding the day’s priorities, sorting out admin, emails etc.

We don’t go on to the wards too early unless there is an emergency, so visiting patients is from about 10am, talking with them, offering help and bringing encouragement. We aim to have most wards visited once a week or so.

There are also any number of people who drop into the department to talk, refer patients etc. I also visit mental health patients at Park House as their Trust buys chaplaincy service from Pennine Acute.

No two days are ever the same!

What are the highlights of your job/service?

What don’t you like about your job/service?

What would make your job/service better?

What word best describes your job/service?

What is the one thing you would change about your job/service?

What is the current biggest challenge in your job/to your team?

How do you see your role developing?

What aspect of your job/service is the most rewarding?

How has your job/ service changed in the last 12 months?

To have walked briefly with people at some of the most vulnerable and difficult times of their lives.

Broadening our understanding and delivery of spiritual care.

The way that spiritual care is seen by some as an ‘optional add on’ rather than a basic part of our human make up.

Hope

The inability to follow up on people once they are discharged from the hospital. I’m not keen on when the bleep goes off at 1.30am on a cold winter’s morning either!

Helping people at a point of need. Bringing hope and comfort; this can make a difference to how a patient responds to medical treatment.

The opportunity of links with patients when they return to the community.

We are able to offer a broad spiritual and emotional support as people require. It is good to work with people from different communities and faith groups too.

Ian Inglis is a chaplain and part of the spiritual care team. Based at North Manchester General Hospital, he works closely with other chaplains across the Trust to make sure that spiritual care is available 24/7. His role is to make sure that emotional support and/or religious care is given to patients, families and staff appropriately.

The 60 second interview

Team focus - a day in the life of 9

Helping people to understand that we don’t just ‘do the religious’ (though we can do that very well). We are able to give time to patients, worried loved ones and even staff to be a listening ear, and emotional support.

STAFF members from all sites gathered at the Palmer auditorium, Fairfield education Centre in October to celebrate their educational achievements.

The event, held annually and chaired by John Jesky, chairman and attended by John Saxby, chief executive and other Trust Board members is to recognise the hard work and dedication of learners who have completed a nationally accredited award during the previous 12 months.

The variety of awards presented not only reflected the wealth of education opportunities available at Pennine but also acknowledged the huge contribution of staff in making a difference to patient care by committing their time to enhance their skills. John Jesky said: “I am both proud and honoured to be here, recognising the success of, and investment in, so many of you, our employees. Your efforts and achievements make a difference to patient care and service delivery.”

Managers are vital in supporting development of their staff as this year alone saw over 450 members of staff supported by the learning and organisational development department and training partners, to achieve a nationally accredited award. And the challenge is on for next year as chief executive, John Saxby, was keen to see even more achievers.

Features10 January 2014

Annual education awards 2013

11Features

Long service awards to recognise 40 years

SHAUNA Dixon, Hugh Mullen and Roger Pickering welcomed staff to Blackley Golf Club, as the Trust held its annual ceremony to recognise staff who had achieved 40 years service in the NHS.

Shauna Dixon, non-executive director, presented certificates to those attending and thanked staff for their continued commitment to the NHS over the past four decades. Employees were invited to bring a guest to the event and after the presentations, an informal meal was provided with the opportunity to network with friends and colleagues from the past and present.

Prior to the event, staff were asked to share their memories of the NHS and a booklet of these was produced and given to those receiving the award to mark the occasion. This provided an interesting insight into what the NHS was like in the not too distant past and included memories of resident animals on children’s wards as well as a hospital cat to control mice, manual typewriters, using

a pestle and mortar to prepare medicines, glass syringes and needles that required boiling each day, flowers on window sills in the hospital and the requirement to not speak to matron unless she had spoken to you first.

A total of 32 certificates were presented in 2013 to staff achieving 40 years service.

This is an annual event and the next will be held later this year to recognise staff who will achieve 40 years service in 2014. If you think that you have achieved 40 years (total) NHS service and have a start date of 1974 or before please contact Jackie Livesey 44311 or e-mail [email protected] and she will ensure that you receive an invite to the event.

Pictured top are: Roger Pickering, director of HR & OD; Angela Elt, Nasreen Aslam, Margaret Booth, Gillian Ingram, Beryl Reith, Shauna Dixon, non-executive director; Maureen Hamilton, Maurice Sidorczuk, Denise Tripp, Sandra Croft and Hugh Mullen, director of operations.

People12 January 2014

Education awards 2013Continued from previous page

Diary dates

22 Jan - Diabetes presentation. 2pm to 3pm, education centre, TROH

3 Feb - Urgent Care Centre, RI. 3pm to 4pm. Presentation and tour of unit

12 Feb - Equality and human rights presentation. 2pm to 3pm, education centre, FGH

22 March - Volunteering and work experience open day. 2pm. Postgrad centre, NMGH

Celebrating 40 years are: Nasreen Aslam, healthcare assistant, RI

Margaret Booth, district nurse, community

Jacqueline Conboy, executive manager, Dr Kershaws Hospice

Margaret Clarke, catering supervisor, FGH

Sandra Croft, staff nurse, NMGH

Vivien Dickinson, diabetes liaison midwife, TROH

Stephen Earle, engineering craftsman - fitter, NMGH

Angela Elt, nurse assessor, NMGH

Marjorie Gabbott, risk coordinator, FGH

Brian Gettings, theatre porter, RI

Barbara Giles, medical secretary, FGH

Clines Golaub, medical laboratory assistant, ROH

Eileen Grimshaw, HCA, NMGH

Mantee Gujadhur, staff nurse, NMGH

Maureen Hamilton, staff nurse, NMGH

Karen Hignet, continence support nurse, Newton Heath HC

Gillian Ingram, sister, RI

Susan Kershaw, medical secretary, RI

Diane Lawson, purchase ledger clerk, NMGH

Sara Lynch, governance support officer, NMGH

Joyce Osborne, staff nurse, NMGH

Marjorie Quilty, staff nurse, FGH

Beryl Reith, senior pharmacy technician, TROH

Maurice Sidorczuk, service manager, TROH

Susan Simpson, staff nurse, FGH

Jane Sutcliffe, health and safety advisor, NMGH

Denise Tripp, paediatric sister, NMGH

Elaine Wale, assistant technical officer, RI

Kelvin Wales, theatre practitioner, NMGH

Margaret Whatmough, general administrative assistant, FGH

Liz Wild, midwife, RI

Barrie Woodcock, MPT / specialist dental technologist, NMGH

13News - Trust stories

LiA big staff conversationsA series of LiA staff conversation events are being held on each site to discuss and understand from staff why a recent LiA staff pulse check showed that nearly half of staff respondents said they would not recommend our hospitals because of poor attitude from staff. Staff are invited to attend these events and have their say. Please contact the LiA Team on ext. 83228 to book your place.

7 January – Room F16 Education Centre, TROH (10am to 12 noon)

16 January – Room D3 Education Centre, RI (10am to 12noon)

22 January – Education Centre, FGH (2pm to 4pm)

Long service awards for 25 yearsEMPLOYEES who have achieved 25 years service have been recognised for their contribution to the NHS.

The Trust has held its annual long service award events on each hospital site, where divisional directors presented certificates to staff and a buffet lunch was provided.

The long service award scheme is available to all staff within the Trust who have attained 25 years (or more) total service in the National Health Service. The scheme recognises all service, except casual work in the NHS. You must be working at Pennine Acute Hospitals Trust when the 25 year mark is reached. If you have had a break in service, it is possible that all separate periods of employment may be aggregated for qualification purposes.

Eligible staff will receive a long service certificate and Capital Bonds to the value of £250.

If you think that you might be eligible for a long service award, please contact Jackie Livesey on 44311 or e-mail [email protected] and she will forward you the necessary paperwork.

Pictured top left: North Manchester - Sylvia Turner, Jean Smith, Jane Whittaker, Elizabeth Bithell, Allison Keegan, David Scattergood, Karen Wall, Paul Crocker and Margaret Kerris

Top right - Fairfield - Patricia Bateson, Maureen Anderton, Jackie Millington, Susan Altham, Andrea Woodcock, Chris Sleight, divisional director diagnostic and clinical support, Andrea Greenhalgh and Alison Fox

Bottom left - Rochdale - Deivananyagam Sankar, Emma Joesbury, Susan Adams, Susan Harrison and Nick Hayes, deputy director of HR

Below right - Oldham - Sara Flynn, Susan Dooley, Mark Livingstone, Irene Stott, Margaret Howis, Anne Quinlan and Deborah Ashton, divisional director of surgery

MANAGERS from all departments can use this certificate as a means of

celebrating those outstanding members of staff who have

‘gone the extra mile’ and demonstrated true commitment to providing

a quality service for patients.

Rabia Khanam, UCC at Rochdale - nominated by Lou Harkness-Hudson, UCC/CAU clinical matron, for the excellent work Rabia did in treating a child who had been badly burnt. She reacted quickly and calmly to the situation dealing with both the child and the mother.

Communication officer Nicola Berry - nominated by Andrew Lynn, head of communication, for consistently writing, editing and producing Pennine News as a high quality Trust staff magazine with professionalism, dedication and skill.

Sharon Long and Alison Bell, housekeepers on Oldham’s ward T7 - nominated by Sarah Parker, dietitian acute section manager, for fully supporting and implementing new food service practices on T7 which have contributed to improving the nutritional care of patients. They have made a difference by giving the extra effort to ensure new practices have been used.

You made a difference!

Lucy’s fundraising evening for local childrenA TECHNICIAN in cardiology respiratory took the initiative when she saw that local children’s charity MedEquip4Kids were fundraising for Fairfield’s new children’s A&E department.

Lucy Ashworth organised a market night in her father’s pub, The Oaks, in her hometown of Ramsbottom. She had 12 stalls from local businesses selling everything from cosmetics and candles, to cupcakes and Christmas decorations.

A fantastic £1,200 was raised for the charity.

To donate to the appeal go to www.medequip4kids.org.uk or text BURY12 followed by the amount you want to give to 70070.

In the news14 January 2014

A FAMILY from Littleborough have helped to ease the pain for families who suffer the tragic loss of either a stillborn or a baby who dies shortly after birth.

Lee and Tracey Cropper’s daughter, Grace, was stillborn at The Royal Oldham Hospital in November 2012.

To help other families who face this heartbreaking trauma, the family decided to buy a special cold cot which allows parents and relatives to stay with their baby for longer.

Chris Southall, labour ward manager, said: “The special refrigerated cot allows babies to stay with their families for a longer length of time so that they can say their final goodbyes and take memories to cherish.

“The cot looks like any other piece of furniture in a nursery and has its mechanics hidden away so that parents will not be caused any distress.”

Raising money via a Blazing Saddles cycling challenge, Grace’s dad, Lee, took on an epic 175 mile cycle ride, along with other fire fighter colleagues, around the 41 fire stations in the north west, all in one day!

They raised a fantastic £12,500 between them, of which £2,500 was donated to the hospital for the cot. The rest of the money was split between the Fire Fighters’ Charity,

the National SANDs (Stillbirth and

neo-natal death support) group and the Oldham SANDs branch, which also donated a small amount for the cot.

Now in use on the labour ward at The Royal Oldham Hospital, the cot has already been praised by parents who have used it.

Tracey Cropper, Grace’s mum, said: “We are pleased to have been able to raise a significant amount of money for SANDs to purchase the cold cot. In our eyes, items like the cot are a must in these devastating circumstances as it enables you as parents, and your family, to spend time with your baby during such a difficult time.”

Oldham SANDs group meet the first Monday of every month from 7 to 9pm at The Royal Oldham Hospital’s ante natal department. For more information contact Andrea Harrop or Wendy Pimblott on 07906438001 or www.oldhamsands.co.uk

Pictured above are: midwife Sue Brierley, Lee and Tracey Cropper, Andrea Harrop from SANDS Oldham and Christine Southall, labour ward manager at Oldham.

STAFF at the new Neonatal Intensive Care Unit (NICU) at The Royal Oldham Hospital held a special celebration event for local families on Sunday 17th November to mark World Prematurity Day and the unit’s first year anniversary since it opened.

The event was open to the public and particularly those parents and families from Oldham, Rochdale and surrounding areas who had experienced their children being born prematurely and who have been treated by the neonatal staff.

A fundraising staff ‘Bake Off’, a tombola, toy raffle and a competition to guess the weight of a baby cake were all part of the fun activities which took place.

Staff baked an array of delicious cakes ranging from a chocolate jaffa cake, to a rainbow coloured cake, a carrot cake to festive fruit cakes.

Vikki Wheeler won the first prize with her extremely scrumptious lemon drizzle cake, and Julie Hobson got second place after wowing the judges with her carefully crafted baby cake, which was almost the size of a newborn!

Hospital staff work closely with Bliss, the UK’s special care baby charity, that helps care for premature and sick babies, supporting families, funding research and in campaigning.

Nicky Park, sister on the neonatal unit at The Royal Oldham Hospital, reiterating the word of Bliss, said: “Every year 15 million babies worldwide are born too soon, 500,000 alone in Europe. This means that Europe has an increasing number of ex-preterm babies. Staff on the NICU at The Royal Oldham Hospital wanted to raise awareness of prematurity in the UK by celebrating World Prematurity Day on Sunday 17th November.

“All proceeds from donations made on the day which totalled £750 will go towards the neonatal unit. We are going to buy developmental and stimulation equipment for the nursery.

”We were delighted that around 270 people turned up for the event and we had about 15 sets of parents who brought their ex-premature babies in. This helped us to talk about the setting up of a Royal Oldham Hospital Premature Baby Support Foundation for parents and families to meet and share their stories and experiences, and act as a support network. Hopefully this will begin early in the year.”

Thanks to everyone who made donations, especially Tesco and Character Toys.

The Royal Oldham Hospital’s new £44m maternity unit and specialist neonatal intensive care unit (NICU) opened fully to patients on 3 December 2012. The women

Helping others for the love of Grace

and children’s facility includes a purpose-built four storey building, new antenatal wards, new labour delivery rooms, obstetric theatres, a midwife-led birth centre, postnatal rooms, a children’s unit and a brand new level 3 neonatal intensive care unit (NICU). The NICU is one of three specialist regional Level 3 neonatal centres providing the highest levels of intensive care to the smallest and most vulnerable babies in Greater Manchester.

Neonatal staff at Oldham hold special event

15News - Trust stories

Thought for the month by chaplaincy co-ordinator Rev John Hall

When asked if I have a favourite film I tend to say ‘yes, Local Hero’. Two expected reactions are puzzlement or an enthusiastic affirmation.

It’s a gentle film based in the most beautiful of Scottish settings. There is a subtle humour mixed in with a tale about a big corporation that wants to buy the land in order to extract oil.

It’s a simple film and when our two children watched it with me recently they commented that nothing happened! Their experience of going to see a film is non stop action, amazing CGI effects, unsubtle humour, over the top baddies and a huge build up to the film’s finale. And I thought that was a shame. I like all types of films but I had to think about what is it about Local Hero that makes me choose it as my favourite film 30 years after it was made?

I came to the conclusion that is was the feel of the film, it created a gradual warmth that built as we got to know the characters, appreciated the stunning scenery and wallowed in the wonderful music. I suppose it has a calmness about it that transports you to another place; it makes you smile as well as think about some of the bigger issues of environment, energy, ecology and community. I feel as though my spirits are lifted each time I watch it; it does something to me that is hard to adequately put into words.

The end of one year and the beginning of another can feel like one mad action adventure merging into the next. Yet the ability to be able to experience warmth, to smile, to have time to think and to have your spirits lifted is so important. As a spiritual care team we see the transformation that can happen in patients, carers and staff when successfully communicated. Whether we find that sense of calmness in faith or our own beliefs or located elsewhere, we all need to nurture our emotional and spiritual selves as we take another deep breath and look forward to the challenges of the New Year.

FOR all staff who have been vaccinated there will be a Trust draw, to award four iPad minis across the Trust, one for each hospital and the community. Only staff who have had the vaccination for influenza will be eligible.

It’s not too late for you to have a flu jab and win an iPad. A list of clinical dates for January are listed below.

All link nurses who have been vaccinating staff will be invited to a Trust lunch to thank them for the work they have done to date. The Trust is at 55% as at 1 December and our target is 75% of staff vaccinated. The peak flu season usually starts after Christmas so there’s still time to get vaccinated.

“Flu vaccination is part of our collective responsibility to provide safe patient care.

“The flu vaccination is safe and will help protect yourself, your family and patients against flu.

“We all have an important role to play in ensuring our patients, particularly those who are vulnerable and those classed as high risk, are protected. We want to do all we can to prevent a serious flu outbreak at our hospitals and in the local community.”

There are a number of staff flu drop-in vaccination clinics being held on all sites over the next few weeks. Details can be found on the weekly bulletin or on the flu intranet pages - flu clinics, and as listed below.

Staff can get immunised through the clinics, by their local link nurse or by contacting their local occupational health department.

Please inform your manager or complete the online form on the flu section of the intranet if you have had the vaccination from your GP as this will help us to record accurately the total number of staff vaccinated.

Date Site Venue Time

3 Jan NMGH Outside staff restaurant8.30am to 1.30pm

6 Jan TROH Outside staff restaurant 8.30am to 1.30pm

7 Jan FGH Main entrance 9.00am to 1.00pm and 1.45pm to 4.00pm

21 Jan NMGH Outside staff restaurant8.30am to 1.30pm

23 Jan TROH Outside staff restaurant 8.30am to 1.30pm

27 Jan FGH Main entrance9.00am to 1.00pm and 1.45pm to 4.00pm

Stop fl u and win Stop fl u and win Stop fl u and win an iPad minian iPad minian iPad mini

The chief nurse of the Trust, Mandie Sunderland, has written to staff as follows:

January drop-in clinics for flu vaccination

Staff room - noticeboard16 January 2014

Fond farewell to CathStaff noticeboard

Sponsored silence and cakes to help childrenSTAFF throughout the Trust showed their generous nature when they held events for Children in Need day.

The pharmacy department at Rochdale raised over £200 by selling homemade cakes, books and holding a tombola and curry lunch.

Restaurant staff at Oldham dressed up in their onesies for the day and Natalie Stott and Janine Mellor took part in a sponsored silence for the duration of their shift. This was a hard task say their colleagues as they are both bubbly characters! Over £500 was raised.

THE Pennine Acute 2012 winner of secretary of the year has retired from the Trust after 35 years of first class service.

Cath Norbury who was PA to the associate directors of nursing was wished well by a packed room full of past and present colleagues.

She will be missed for her ability to move mountains of work and her friendly giggle which could be heard down many a Trust HQ corridor where Cath was working at the time!

Nicola Nicholls, associate director of nursing (pictured with Cath) presented her with a Kindle, earrings, flowers and vouchers for Nutters restaurant in Rochdale.

Thanks from CathCath said: “I would like to express an enormous thank you to friends and colleagues for the most memorable retirement send off. I was totally overwhelmed to receive so many lovely cards, beautiful gifts and good wishes. I cannot thank you enough for your kindness - I shall miss you all.”

Racing for hospice SIX physios from Fairfield donned their running shoes for charity when they took part in the Warrington half marathon last year.

Louise Darlington, Jo Ardin, Roisin Dodd, Kim Clarke, Katy Alcock and Robert Mandel all completed the race and raised £1,100 for Bury Hospice.

Hairy tale for charityBRIAN Allsop, senior medical photographer in medical illustration decided to grow a moustache for Movember.

He said: “I decided to grow it at the last minute, but it’s been great fun.

Brian made a donation to the Genesis Breast Cancer Charity at Wythenshawe Hospital as his wife had treatment there last year.