DAFTAR PUSTAKA 1. Achsanuddin Hanafie, 2007, Peranan Ruangan Perawatan intensive (ICU) dalam memberikan pelayanan kesehatan di rumah sakit, Univ Sumatera Utara (USU). 2. Stewart AL, Teno J, Patrick DL,et al : The concept of quality of life of dying persons in the context of health care. J Pain Symptom Manage.1999;17:93– 108 3. Daren K. Heyland, MD, MSc, FRCP(C); Graeme M. Rocker, DM, MHSc, FRCP(C); et al : Family satisfaction with care in the intensive care unit: Results of a multiple center study . 2002; 30(7) : 1413 4. Richard J. Wall, MD, MPH; Ruth A. Engelberg, PhD; Cynthia J. Gries, MD; Bradford Glavan, MD; J. Randall Curtis, MD, MPH, et al : Spiritual care of families in the intensive care unit (Internet).2007 ; 35 (4) : 1084 5. Molter NC. Needs of relatives of critically ill patients: a descriptive study. Heart Lung. 1979;8(2):332-9 6. McDonagh JR, Elliott TB, Engelberg RA, Treece PD, Shannon SE, Rubenfeld GD, et al. Family satisfaction with family conferences about end- of-life care in the intensive care unit: increased proportion of family speech is associated with increased satisfaction. Crit Care Med. 2004;32(7):1484-8. Comment in: Crit Care Med. 2004Jul;32(7):1609-11 7. Gaspersz, V. Sistem Manajemen Kinerja Terintegrasi Balanced Scorecard dengan Six Sigma untuk Organisasi Bisnis dan Pemerintah cetakan keempat. Jakarta: PT Gramedia Pustaka Utama ; 2006. 8. Brady, M.K and Robertson . Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory crossnational study. Journal of Business Research. 2001. vol. 51 : pp 53 - 60.study. 9. Gwinner, Kevin P., Dwayne D Gremler and Marry Jo Bitner. Relational Benefits In Services Industries: The Customer’s Perspective. Journal of The Academy of Marketing Science.1998.vol. 26 : 101-14
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DAFTAR PUSTAKA
1. Achsanuddin Hanafie, 2007, Peranan Ruangan Perawatan intensive (ICU)
dalam memberikan pelayanan kesehatan di rumah sakit, Univ Sumatera Utara
(USU).
2. Stewart AL, Teno J, Patrick DL,et al : The concept of quality of life of dying
persons in the context of health care. J Pain Symptom Manage.1999;17:93–
108
3. Daren K. Heyland, MD, MSc, FRCP(C); Graeme M. Rocker, DM, MHSc,
FRCP(C); et al : Family satisfaction with care in the intensive care unit:
Results of a multiple center study . 2002; 30(7) : 1413
4. Richard J. Wall, MD, MPH; Ruth A. Engelberg, PhD; Cynthia J. Gries, MD;
Bradford Glavan, MD; J. Randall Curtis, MD, MPH, et al : Spiritual care of
families in the intensive care unit (Internet).2007 ; 35 (4) : 1084
5. Molter NC. Needs of relatives of critically ill patients: a descriptive study.