LOCAL WATER UTILITIESADMINISTRATION P.O.BOX 34, U.P.PostOffice, Katipunan Avenue, Balara, Quezon City Tel No.: 920-5581 to 99; 920-56-01 Fax No: (632) 922-34-34 Administrator's Direct Line:(02)929-61-07 lWUA Website: www.lwuc.qov.ph January 8, 2018 MEMORANDUM CIRCULAR NO. 0.0 2 ~ 1 8J TO: ALL WATER DISTRICTS SUBJECT: TIMEL Y RESPONSE TO COMPLAINTS SENT THRU HOTLINE 8888 PURSUANT TO EXECUTIVE ORDER NO.6, s. 2016 Please be informed that the Office of the Cabinet Secretary, Office of the President has launched Hotline 8888, the Citizens Complaint Hotline, on November 4, 2017, with the aim of institutionalizing the complaint center of the government pursuant to Executive Order No.6, s. 2016. This is a public hotline facility that receives feedbacks or concerns on government services. The 8888 Citizens' Complaint Hotline expect government agencies to initiate the communication with the callers and respond to them directly, if the contact information has been provided. The government agency concerned should provide a concrete and specific action of 8888 referrals within 72 hours. In accordance with the foregoing, may we request all Water Districts (WDs) and Rural Waterworks System Associations (RWSAs) to strictly comply with the requirement of concrete and specific action within 72 hours. Relative to this, all WDs and RWSAs shall comply with the following: 1. Provide LWUA with an updated email addresses where the 8888 referrals should be coursed through, and the name and contact number of the point person who will monitor referrals to the said email address and can be contacted by LWUA official/personnel, if needed, relative to 8888 referrals; 2. If the WD/RWSA has no email and internet service, the referral will be sent through courier addressed to the General Manager. Kindly update your exact address that can be reached by courier services (LBC, DHL, etc.) If and when an 8888 referral has been received from LWUA Via email (records(iu,lwua.gov.eb.), the WD shall: 3. Provide a concrete and specific action of 8888 referrals within 72 hours. 4. As the 8888 Citizens' Complaint Hotline expect government agencies to initiate the communication with their callers and respond to them directly, it is Tubig sa Na,'9ol1 - A[a,'9 sa Pi{ipil1asl