PCSing to the ARRC Checklist - United States Army

PCSing to the ARRC Checklist

Prior to Official Orders o Attend overseas moving workshop at losing

installation

o Gather questions for sponsor

o Ensure all forms of Identification are current for

all family members (renew if needed)

o Obtain Wills and POAs

o Apply for Personal Passports (If you don’t

already have them)

o Ensure your pets are allowed in the UK and

research entrance requirements

o Complete any pending professional or personal

requirements in the US (i.e. medical/dental work,

official photos, car repairs, etc.)

Once Official Orders are received o Ensure you also receive NATO Orders

o Schedule overseas medical screening for all

family members to include: EFMP, vaccinations,

etc.

o Schedule appointment with Transportation

Management Office

o Start to Identify property for each of

three possible shipments

▪ Unaccompanied Baggage

▪ Household Goods

▪ Non-Temporary Storage

o Apply for No-Fee Passports for Family

Members/Official Passports for Soldier

o Schedule appointment for Vehicle shipment (if

desired)

o Ensure verification of title or release

letter from lien holder

o Contact U.S. financial institutions for updated

chip/pin credit/debit cards

o USAA has Overseas PCS program

o Work with Sponsor to schedule temporary lodging in

the UK

Three Months Out o Notify US housing property manager of move

out date

o Develop relocation spending plan

o Receiving your entitlements (Dislocation

Allowance, Temporary Lodging Allowance,

Overseas Housing Allowance, and Cost of Living

Allowance) will take a few months to receive

o Ensure Government Travel Card is valid and limit is

increased to $10K

Two Months Out o Book flights with Official Travel

o UK Army provides transportation from

Birmingham, Bristol, and London Heathrow

Airports. If travelling with pets you must come

through London Heathrow.

o Complete all annual required training. (350-1, Anti-

Terrorism, etc.)

o Contact Insurance Companies

o Ship Unaccompanied Baggage

o Check phones to see if they are unlocked and able

to be used in the UK

o Schedule vet appointment to pre check all

requirements such as vaccines and microchip to

ensure paperwork is in order

o Apply for a military star card (if you don’t have

one), it is needed to get a fuel card in the UK.

One Month Out o Ensure all travel arrangements are still valid

o Prepare to hand carry important documents (i.e.

passports, orders, medical records)

o Have sponsor set up PSC Box at the National

Support Element (NSE)

o Schedule final vet appointment to complete health

certificate

One to Two Weeks Out o Arrange for rental car/shuttle service at

losing installation and in UK (if needed)

o File change of address with USPS to PSC Box

o Mail any “first need items” to the PSC box in the

National Support Element at the ARRC

Research Links (as needed) o Housing in the UK

o www.rightmove.co.uk

o www.zoopla.co.uk

o Each letting (rental) company has their own

website with their listings

o Traveling with Pets

o https://www.gov.uk/take-pet-abroad/overview

o http://www.silverbirchpetjets.com/

o Schooling Options in the UK

o Look on the housing sites above for schools in

those areas. Many public schools will be

oversubscribed, this can be worked through

appeals process with school liaison team

o Private school options are available and will

generally not be overbooked. Currently NDSP is

paying for private school for Year 1

(kindergarten) and above

Chapter 1- Working in NATO and HQ ARRC

“Audentis Fortuna Iuvat”

Fortune Favours the Bold Introduction The Allied Rapid Reaction Corps (ARRC) is the land component of NATO’s Rapid Reaction Forces under the permanent operational command of the Supreme Allied Commander Europe (SACEUR). HQ ARRC is a highly capable multinational NATO headquarters. It is fully ready for rapid deployment worldwide within five to thirty days and contains dedicated and integrated support to sustain and protect the headquarters once deployed.

It comprises staff, assigned military formations and representatives from 21 contributing nations. It is trained, prepared and ready to deploy within days anywhere as directed by SACEUR to undertake combined joint military operations ranging the full spectrum of operations.

HQ ARR C’s Curre nt Mis s ion: “HQ ARRC, is to be prepared to deploy under NATO, EU, national or multinational requirements as a:

• Corps HQ • Land Component Command HQ

• Theater-level Joint Task Force HQ

HQ ARRC HQ ARRC is currently located in Imjin Barracks, Innsworth UK with a peacetime establishment of over 400 personnel. It comprises staff from 21 contributing nations (Albania, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Italy, Latvia, Lithuania, the Netherlands, Norway, Poland, Portugal, Sweden, Turkey, United Kingdom, and the United States). As the Framework Nation, the UK provides the infrastructure, administrative support, communications and 60% of the staff.

Background The ARRC was born out of NATO’s Strategic Concept, endorsed at the Rome Summit in 1991. It was activated in Bielefeld, Germany the following year, and subsequently it was moved to Innsworth, UK in 2010. For over a decade, HQ ARRC was NATO’s only high readiness corps headquarters. As a result of the ARRC’s success, six similar HQs have been created. Currently the ARRC consists of a standing headquarters and beneath it can be as many as four assigned divisions, plus a number of independent brigades as well as corps troops. When not acting as the land component to the NATO Ready Force (NRF), the ARRC has no dedicated troops of its own. However, it retains training affiliations with several NATO member-state divisions and smaller elements. HQ ARRC trains and conducts operations with other force elements from across the Alliance, demonstrating military capability and political will from the outset. Under the direct command of Supreme Allied Command Europe (SACEUR), HQ ARRC is at a permanent state of high readiness. HQ ARRC is trained and prepared to deploy anywhere as the NATO spearhead.

HQ ARRC Structure The Commander, ARRC (COMARRC) and Chief of Staff, ARRC (COSARRC) are UK lieutenant and major generals and the Deputy Commander (DCOMARRC) is an Italian major general. The other appointments, as with the training and exercise costs, are shared among the contributing nations.

ARRC Operations The ARRC is expected to undertake combined joint military operations across the entire spectrum of conflict. The existence of the ARRC as a multinational Corps or Land Component Command, and the commitment by the contributing nations, demonstrates NATO’s resolve to counter any aggression against a member state. The ARRC is also prepared to reinforce other NATO or national formations as required. The speed and flexibility of the ARRC allows it to deploy rapidly to any potential trouble spot to assist in-place national forces or delay an aggressor until the arrival of additional long-term forces.

Customs and Courtesies U.S. personnel render appropriate military courtesies to senior officers of all NATO nations. Additionally, when a senior officer enters your work area, you should stand and recognize his or her presence. That being said, it should be understood that different nations have different customs with regard to saluting.

In the British Army, for example, it is common for an enlisted man to only render a salute the first time in a duty day that he sees an officer, and then again in the afternoon. But this is only the official policy, which is greatly modified by individual “regimental traditions”. Accordingly, sometimes they may not render a salute at all but instead walk at a position that looks like ‘attention’. It all depends upon the customs and courtesies of their individual unit. (The Turks, Germans, and Italians are, generally, more like the US in this regard. If it moves, and it outranks you, salute it.)

When in the Imjin Briefing Center (the IBC) for a “Scale A” (all hands) event, the Corps Sergeant Major will call the room to “attention”, but do NOT STAND UP. You will see the British come to a stiff-armed position of attention, while seated. This is their norm.

Consumption of Alcohol Consumption of alcohol has recently been updated by the UK Army and adopted by the ARRC. Alcoholic beverages will not be consumed prior to 1800 Monday to Friday and prior to 1400 on a Weekend. Exceptions to this (i.e. Imjin Music Festival, National Days, etc.) will be requested through appropriate channels.

Social Activities and Organizations

- American Spouses Coffee Group. U.S spouses have a “coffee” meeting once each month where information is distributed. These usually take place at nice restaurants and/or pubs in the general area.

- The ARRC International Community (AIC), a pan-HQs spouse group, holds a coffee morning at the Officer's Mess monthly from 10:30-12:00. This is an informal multinational group. AIC distributes a monthly newsletter and once each month holds a luncheon that is hosted by a different nation each time. AIC’s major fundraiser is the International Food Festival wherein all nations are asked to participate.

- The Officer’s Mess is similar to our Officer’s Club but with a BOQ associated with it. Many British Army Soldiers and Officers spend the work-week living in a room in the Mess, and travel “home” to their families on the weekend. This is normal in their Army. Because of this situation the Mess serves three meals a day. Additionally, the Mess hosts other events throughout the year, which includes summer and winter formals (usually Black Tie/Tuxedos, or Dress uniforms), Burns Night, and Oktoberfest, as well various informal events. Attendance by you and your spouse is highly encouraged.

- Warrant Officers and Sergeants Mess (WOSM) is similar to our NCO Clubs in the states. The WOSM also has a similar BOQ/BSQ associated with them. The WOSM also serves three meals a day, has a small bar and a recreation area available to members. They also hold similar events as those in the Officer’s Mess throughout the year, and attendance is highly encouraged as well.

- The British place a strong distinction between Officers and NCOs. Only on one night per year do the two messes formally join for drinks.

ARRC Manning and Holidays HQ ARRC employs a manning designation system to ensure that the headquarters is manned to appropriate levels during various periods of the year. HQ ARRC, as determined by the Chief of Staff, (COSARRC), will adopt one of four manning levels. These levels are updated annually and posted on the ARRC Intranet.

- Full Manning. During designated exercise periods and other key events, the HQ ARRC will be fully manned. In such periods, only minimum numbers of staff are to be away on courses or training. Leave is not normally permitted during these times.

- Routine Manning. For most of the year, the ARRC is on routine manning. With Deputy Chief of Staff Operations (DCOS OPS) and Branch Chief approval, personnel may take leave during routine manning periods. Deputy Chiefs of Staff (DCOS) and Branch Chiefs must ensure that sufficient personnel are present conducting normal business.

- Minimum Manning (Maximum Leave). During Minimum Manning, HQ ARRC is to be manned at minimum levels to permit the maximum number of personnel to take leave.

- Stand Down Manning. Over the Christmas / New Year leave period, designated long weekends and days designated as HQ ARRC Holidays, all HQ staff (less Staff Duty Officer (SDO) and Duty NCO) will stand down.

Chapter 2- Before You Arrive

Your Sponsor Since Imjin Barracks does not have all the services of a US Military Post, your sponsor will play a pivotal role in preparation for your arrival and during the first few weeks after you arrive. Your sponsor may contact you directly before you receive official notification, take the time to develop a good relationship and establish communication links with your sponsor. You will find that email is probably the best method to communicate based upon the time zone differences and personal availability. HQ ARRC has a Facebook page that can be accessed so that you and your family can see what events are ongoing or may be occurring upon your arrival. When communicating by phone/SKYPE/VODAFONE, remember that Imjin Barracks is 5 hours ahead of the US East Coast and 8 hours ahead of the US West Coast.

Prior to arriving, ensure you provide your sponsor with the appropriate information such as: your flight arrival date, time, flight number, number of family members, pets (if applicable), amount of baggage you have, TDY enroute info, travel arrangements and contact numbers. It is highly recommended that you fly into Birmingham International Airport because it is closer to Imjin Barracks. You may fly into Heathrow International Airport (HIA) as well, just be aware that the travel time from HIA to Imjin Barracks is approximately 2- 2.5 hours. The National Support Element (NSE) will exhaust all means to coordinate for a transport (van from the UK Army) to pick you and your family up at the airport. A US representative will also be present to greet you upon arrival.

Calling from the US to the UK When telephoning from the US to the UK: Direct Access: 011 Country Code: 44 Area Code: 4-digits (xxxx) Telephone Number: 6-digits (xxx-xxx) Your number: (011) 44 xxxx-xxx-xxx UK DSN Access: 314-xxx-xxxx

Commercial numbers advertised for use within the UK will start with a “0”. For dialing from outside the country, replace the “0” with the country code “44”.

Passports/Visas Contact your military passport office immediately upon receipt of your orders. Visas are no longer needed for family members. Vignettes will be added to their No-Fee passports after arrival at RAF Croughton. Please ensure that your losing installation is aware of this and they do not have you apply for your Visas.

Pets- see Ch. 8

Move Preparation The Furnishings Management Office at RAF Croughton has the following loaner furniture available to request if your household goods have not arrived from CONUS. Note: these items are loaned for a maximum of 90 days.

Bedframe, Double (1) Bedframe, Single (1) Chair, Dining (Max 6)

Chair, Easy (2) Chest, 2dwr, (1 per dependent) Chest, 4dwr, (1 per dependent)

Chest, 5dwr, (1) Crib, Toddler/Large (1 per dependent) High Chair (1 per dependent)

Lamp, Table 240V (1 per table) Mattress, Double (1) Mattress, Single (1 per dependent)

Mirror (1) Nightstand (2) Sofa (1)

Table, Coffee (1) Table, Dining (1) Table, End (2)

The following items are available to request free of charge once you move into your PERMENANT residence. Ensure the owner and the property supports such items. Note: these items are loaned for the duration of your tour.

Dryer, Clothes, Condenser (1) Range 18” Cooker (1) Range 24” Cooker (1)

Refrigerator, Freexer/UK (1) Upright Freezer (MFH) (1 if available) Washer, Clothes/UK (1)

Transformer (2) Wardrobe Folding (1 per dependent)

To arrange for loaner furniture you will need: PCS orders (with dependents), furnature request form, authorization for payroll deduction, landlord/letting agent concurrence, pet owner/smokers form, copy of lease (signed). The Furnishings Management Office Customer Service contact details are: DSN: 236-8758 Comm: 01280-708758 Email: [email protected] Hours of operation: Mon - Fri -- 0800-1200 / 1300-1500 (Office closed 1200-1300 for lunch)

Transformers Since all electricity is 220 volts with a three prong plug, you will need transformers to operate your 110V appliances. Ensure you check your appliances to determine if they are dual voltage-that is, they can operate off of 110V or 220V.

Appliances Many people who come to the UK prefer not to use some 110V appliances. In particular the high wattage drawing items such as microwave ovens, coffee makers and toasters are placed in storage, sold or given away. Due to counter space availability, a large transformer is a cumbersome item in a moderate to small- sized kitchen. These items can be replaced with 220V items in the UK. Note: Appliances which have timers/clocks do not work on transformers (i.e. bread makers) and heating appliances work slower, and the motor will eventually burn up due to incorrect voltage supplied.

Preparing Financially The initial startup costs for getting settled in the UK can be higher than in most locations, so financial planning for your move is important. There are a few steps that can be accomplished prior to your arrival that will ensure a smooth transition.

General Info Due to UK/European Union banking law, it is often difficult to open new bank accounts, investment accounts, or mutual funds in the US after arriving in the UK. You may continue to use accounts opened prior to your arrival with no problems.

Establishing a local British Sterling account should be one of the first tasks you accomplish upon arrival. This can be difficult for Soldiers, though, because we do not have a credit history in the UK. Most banks will allow Soldiers to establish an account with their Passport (as proof of identity), temporary address (hotel) (bring a statement from the hotel addressed to you there), and a copy of your military orders.

Writing a check from your US Bank account to your UK account can take from 5 days to 4 weeks. Additionally, wire transfers can be costly. One of the easiest solutions that several families have used is temporarily increasing their withdrawal limit from their US Bank and withdrawing GBP from a cashpoint (ATM) in the bank and immediately depositing it into their UK account. The UK has used Chip and Pin for all debit and credit cards for several years and is now going to contactless cards. Try to ensure that prior to your arrival that you have a chip and pin card from your US Bank and that it is activated.

Banks Community Bank, a subsidiary of Bank of America, is located at RAF Croughton (90 minutes from Imjin Barracks) and the easiest bank to establish an account. Since it is not a foreign bank, DFAS will directly deposit money into this bank. Unfortunately, Community Bank is not the most user-friendly bank for the following reasons:

• Very limited online banking services. Online money transfers from a US Dollar account to a British Sterling account take 5-7 business days. Transfers can be completed within 24 hours via telephone fax or email with digital signature.

• Exchange rates are not good (they are 0.4 points lower than rates listed on NY Stock Exchange).

• Do not provide Chip and Pin card (UK version of a credit card; some businesses only accept these).

• Can only withdraw British Pounds from your British Sterling account via a Community Bank ATM. If you use your ATM card to withdraw money from a local ATM, it will take the money from your US Dollar account and charge the Community Bank exchange rate and a foreign conversion fee.

Llyods Bank will allow Soldiers to establish a UK account with the documents listed earlier.

• Sponsor can set appointment up for you prior to arrival

• No set-up fees for a basic account.

• Offers direct debit for payments.

• Chip and pin and contactless cards available.

• No transfer fee from Llyod’s on transfers into account from US Banks

HSBC will allow Soldiers to establish an account at a UK branch with the documents listed earlier.

• No set-up fees for a basic account.

• Offers direct debit for payments.

• Chip and Pin cards available.

• £8 transfer fee applies to electronic funds transfers if the money arrives in the account in US Dollars and £6 if the money arrives in account in British Pounds.

• No transfer fees if you deposit cash (Pounds or Dollars) and will only pay exchange rate.

• Checks drawn on a US bank take at least 5-7 business days to clear (this also applies to Community Bank) and cost £8.

Other banks include Barclay’s and Holt’s Bank. You may obtain more information at the following web sites: https://www.dodcommunitybank.com/ http://www.lloydsbank.com/ www.hsbc.co.uk www.barclays.co.uk http://www.rbs.co.uk/holts.ashx

Initial Fees You will encounter a number of fees upon arrival in the UK. The list below depicts some of the costs you will incur:

• Hotel/Apartment Rentals (for up to 60 days).

• Vehicle Conversion to meet Ministry of Transportation requirements: £200-£700 depending on the make and model of the vehicle.

• TV License: £139.50 per household for color TV.

• Rental Agent Fee: £75-£200

• First Month Rent- you are entitled to receive a 1st month rent advance which you will pay back within 12 months.

• Security Deposit (usually equal to at least one month’s rent)- you are entitled to receive a security deposit advance

which you will pay back upon move out.

The British pound rate changes daily, check online for the latest rate.

US Banking For your US Bank account, if you bank with USAA let them know that you are PCSing overseas and they will walk you through the steps for your bank accounts and any other products that you have with them. They will also lower the interest rates on your credit cards to 4% and won’t charge you foreign transaction fees for at least the first year. If you do not bank with USAA, contact your financial institution to see if they offer similar services.

Items to Hand Carry You should have orders and accompanying paperwork with you when you travel. If your spouse or children are traveling separately, they should carry their own set. Also, carry important financial papers, proof of auto insurance, birth and marriage certificates, social security numbers, ID cards, passports for service member and all dependents (both tourist and official/no-fee), custody papers, adoption papers, vehicle ownership, registration and licensing papers, school transcripts, medical, dental/shot records, current medical exam for each child to prevent delays in school, CDC and sports program enrollment. Also, ensure that your bank will allow you to withdraw GBP from local cashpoints (ATMs) upon arrival.

Unaccompanied Baggage This is the shipment of airfreight to the UK that is available within 35 to 45 days of shipment. Check with your transportation office for the proper weight allowances, and how long the shipment will take to arrive. Make sure you are under your weight limits so that it will be airfreighted, and ship it early so that it is here when you arrive. Below are some items people include in unaccompanied baggage.

Clothing • Some of the next seasons clothes, since your household goods may be delayed in arriving and the season may

change unexpectedly early.

• Uniforms, boots, and other military items.

• One or two church and/or evening dresses; dress blues.

A TV and DVD/VCR and your favorite movies • You can borrow AAFES VHS first run American movies from the NSE and can buy them at RAF Croughton, our

closest USAF Base. If you have a multi-system DVD/VCR that is capable of playing both US and European videos, then you may also rent videos from the British stores. If you do not have a multi-system VCR player, you will not be able to play European videos.

Other Items • Children’s toys, books, games, DVDs (note that US DVDs are not compatible with UK DVD players and vice versa,

so also pack your US DVD player)

• Books, exercise equipment, bicycle, or entertainment/hobby items for yourself

• Bathroom towels bed linens (blankets/pillows), and dish towels

• Dishes (preferably nonbreakable), pots and pans, silverware, cooking utensils, cookbooks

• Small appliances: coffeepot, radio, CD player.

• Broom, dustpans, mop and/or vacuum

• School items such as back packs and supplies.

• Baby furniture: crib or playpen, walker, etc.

• Any items that might make your quarters feel more like home until your household good arrive: pictures, a vase for flowers, etc.

• For receipt of unaccompanied baggage and household goods contact the Personal Property Shipping Office. For prompt service, make an appointment in advance. If at any time you need assistance or experience doubt about the quality of service you are receiving from the contractor, contact the Personal Property Shipping Office immediately. Don’t wait for the packers to leave to make your inquiry.

• This is a full Joint Travel Regulation (JTR) shipment area. Personnel are authorized to ship their full weight allowances.

• Some families will hand carry or mail to the PO BOX their children gaming systems (X-Box/Wii) so that it’s available in the hotel or apartment.

Long Term Storage Long Term storage in CONUS should be listed in your orders, if not, contact your local transportation office for more details. Because the homes in the UK are typically smaller that what one is accustomed to in the states, it is recommended that you store some of your furniture (formal dining/refrigerator/freezers/formal living area/riding lawn mowers/electric weed whackers/seasonal decorations/etc) into long term storage.

Rental Car Rental cars are available in and around Imjin Barracks upon your arrival. Listed below are car rental agencies with their postcode (address): National Car Rentals- Gloucester (GL2 5JA) Avis Rent a Car- Gloucester (GL1 2SG) Thrify Car & Van Rental- Gloucester (GL1 5 SY) Hertz Rent a Car- Cheltenham (GL51 0TF) Midland Vehicle Rental- Cheltenham (GL51 8HF)

Sponsorship and Housing US government housing does not exist at Imjin Barracks. Therefore, all personnel will receive Overseas Housing Allowance (OHA) and enter into rental contracts. You should consider two housing options prior to arrival, UK Ministry of Defense (MOD) or renting on the economy. Renting accommodation through the UK MOD, either a Single Family Accommodation or a room in the Officer’s Mess / NCO Mess / Junior Ranks Mess. There is limited availability in MOD housing. Your sponsor can explain the British Mess System.

If you decide to rent a house on the local economy, the following websites provide information on the types of houses available in the area: http://www.rightmove.co.uk ; http://www.zoopla.co.uk Begin the search by entering Innsworth into the box following “Find property in”. Then choose Innsworth, Gloucester, Gloucestershire and select “To Rent”. On the following page, enter your specific requirements. Recommend limiting the search radius to 10 miles initially due to travel times. Your sponsor will assist you in looking for places, but the rental market is volatile and the “good” homes typically Rent (Let) relatively quickly. Be prepared to stay in your temporary lodging/billeting for at least 15 days.

Temporary Billeting There are a number of temporary rental/holiday/letting properties available in the vicinity of Imjin Barracks. However, costs need to be considered. OCONUS temporary housing costs are covered with Temporary Lodging Allowance (TLA) not

Temporary Lodging Expense (TLE). Determining your authorized TLA can be complicated and based on a number of factors as described in the defense travel FAQs (link http://www.defensetravel.dod.mil/perdiem/faqtla.html). It is important that you renew your TLA every 10 days. RAF Croughton’s TLA policy is posted on the US website. Note, make sure you are inside your TLA allowance before you choose a temporary lodging.

Here is a list of possible apartments: http://www.q-let.co.uk/ (highly recommended by all that have PCS’d here and used them) http://www.holidaylettings.co.uk/ http://www.holiday-rentals.co.uk/

** Other rentals can be found if you look for temporary lodging in Gloucester or Cheltenham on google, bing, etc.

Mail As your arrival time draws near coordinate with your sponsor to establish a P.O. Box with an APO address at the US NSE. All US personnel have a P.O. Box and this serves as your permanent mailing address. You can mail boxes to yourself, thus limiting the amount you have to travel with in the airports. Keep in mind that if you’re deployed or you’re moving from another APO address, it is free to send letters, boxes, and packages from APO to APO.

Address: HQ, ARRC PSC 38, Box XX APO AE 09403

Chapter 3- Arrival & In-processing

Your Arrival When making your travel plans you must ensure that you and your family members are Port Called into the necessary airport for your needs as described in the previous chapter. This has been an issue with some Soldiers orders in the past, with a Port Call into Brussells, Belgium and then follow on to the UK. This can be easily corrected by contacting your branch representative at Human Resources Command for an amendment to orders. Please ensure you keep your sponsor or the U.S. NSE informed of your plans.

As long as you have made arrangements with your sponsor, he/she will be waiting for you just outside of Customs with a driver and vehicle from the ARRC Support Battalion to bring you to Imjin Barracks. If transportation from the ARRC Support Battalion cannot assist, then you as the Service Member will be provided commercial transportation by your sponsor (you should know in advance).

Reporting Procedures Sponsors will bring new ARRC personnel to the U.S. National Support Element (NSE) to start in-processing on the first duty day after arrival. If the Soldier and family arrive on the weekend/ holiday, then the Soldier and sponsor need to come the very next working day. Be prepared to turn in the following documents: copy of orders, DA 31, flight itinerary, receipts for travel voucher, government credit card information, lodging address and phone number, copy of last evaluation report, PT Card, Weapons Card, family information (birthdays and anniversaries) etc. The NSE will issue a copy of the In- processing Checklist to the new Soldier. The sponsor will then assist the new Soldier through the process including escorting him/her to RAF Croughton to in-process there.

Ration Card You will be issued a ration card from the Commander’s Support Staff office at RAF Croughton for coffee, cigarettes and spirits purchases as well as Value Added Tax (VAT) exemption on products and services through certain vendors that are over £100. One example of where this VAT exemption can be used is if you ship a vehicle from the US when you get it converted to UK driving standards. This process will save you ~20%.

Inbound POV Shipments Incoming POV shipments are routed through the Vehicle Processing Center (VPC) located at Mildenhall, UK where they will have to be picked up. Mildenhall, is ~3-4 hour drive from Imjin Barracks. Once you pick your vehicle up you will need to take the information for it to the Vehicle Registration Office at RAF Croughton in order to be allowed to legally operate it until your UK registration arrives. For more information, refer to Chapter 4 (Driving in the U.K.).

Unaccompanied Baggage/Household Goods Delivery of Unaccompanied Baggage and Household Goods are to be coordinated through the Traffic Management Office at RAF Croughton, Building 202 DSN: 236-8047 Commercial: 01280-708-047 Hours: Monday-Friday 0800-1630. Initial coordination should be made with this office as soon as you arrive so you can obtain an estimated delivery date. Your sponsor will assist with this coordination. The following is provided for planning:

a. Delivery of Unaccompanied Baggage: under 600 pounds ~30-45 days. Over 600 pounds ~45-60 days

(unaccompanied baggage under 600 pounds will go by air. Over 600 pounds goes by ship) b. Household Goods from CONUS to Europe: ~7.5-12 weeks depending on multiple factors (peak season for

shipment, customs inspection, etc.) c. Household Goods from the Pacific to the European Theater: at least 90 days.

d. Automobile delivery has the same time line as Household Goods.

Household Goods Claims All personnel have 75 days to file the notification of damage paperwork. Call the Legal Office for information and appointments.

Claims Office RAF Croughton, UK Tel: 011-44-1280-708-652

Mon-Fri (0730-1630)

Chapter 4- Driving in the U.K.

Dri ve r’s Lice nses

USAFE You will need to have a valid driving license issued by a U.S. state or European nation. Ensure your license is still valid prior to your arrival in the U.K. Some states automatically extend the validity of licenses for military members stationed overseas, but this does not apply to Family members. Check with your state’s department of motor vehicles for further information and to renew, if needed, online. You must also acquire a USAFE permit to drive in the U.K. (3AF Form 435). To obtain this permit and a fuel ration card, you will need to complete a computer-based test on the British Driving Theory and receive a local conditions brief, both completed in the NSE. You can review the British Driving Theory at http://theory- tests.co.uk/, http://www.direct.gov.uk/en/TravelAndTransport/Highwaycode/index.htm, you will also need a Military Star card to receive a fuel ration card.

Auto Insurance You must have motor insurance before you can drive your vehicle on UK roads. Third party insurance is the legal minimum. This means you’re covered if you have an accident causing damage or injury to any other person, vehicle, animal or property. It doesn’t cover any other costs like repair to your own vehicle. See http://www.direct.gov.uk/en/Motoring/OwningAVehicle/Motorinsurance/DG_067630.

Insurance Companies Some stateside companies will continue to insure you overseas, such as USAA and GEICO, which can be contacted once in country through a U.K. 0800 number. The best advice is to shop around and compare prices. Most personnel choose to stay with US Insurance Company that they have prior to PCS as rates are more competitive.

POV Pickup & Registration Vehicles being shipped from CONUS to the UK can take approximately 60 days. Once the vehicle arrives, it may take up to an additional 30 days to modify the vehicle to UK specs and complete registration on it.

Step 1 Upon arriving, visit https://www.pcsmypov.com/ to find the whereabouts of your vehicle. If your vehicle has arrived to the RAF Mildenhall VPC then you will receive a notification email from them. Initially, your vehicle will be quarantined. You will next need to get a Customs & Excise (C&E) Form 941. To get this form, bring your stateside vehicle title or registration, military/civilian ID card, and orders to the Pass & Registration office at RAF Croughton and they will accomplish the necessary paperwork to ensure your vehicle is imported into the country tax-free. These forms need to be completed before the RAF Mildenhall VPC will release your vehicle for pick up.

If you are driving into the U.K. from the continent, then your first step is to go to your local Vehicle Registration office and de-register your vehicle before departing your current home station. Note that if your existing registration will expire 90 days or less after you de-register, you will be required to pay an additional $30 registration fee; otherwise de-registration is free. You will be issued shipping plates, valid for 90 days, which you may use to drive your vehicle to the U.K.

Step 2 In order to pick up your vehicle, you will need the following: a valid UK Certificate of Motor Insurance (policy letter or green card does not count) ID card, Vehicle Inspection and Shipping form (DD Form 78), 3AF Driving Permit (3AF Form 435), stateside drivers license, military/civilian ID card, and your white copy of the Customs and Excise Form 941. You will have to remove any previous base installation decal from your vehicle. There are no U.S. base passes currently in the U.K.

Note: If your vehicle does not have any license plates, it can only be driven from the port to home and from home to a scheduled MOT site. There are no temporary plates and no temporary base pass issued to your vehicle. It is illegal to drive without plates and you may be fined.

Step 3 By the law, you have 30-days to make sure your vehicle is roadworthy and adjust your lights to conform to U.K. requirements. During this 30-day period, you may drive around with your current license plate. These are the standard changes required to U.S.-make vehicles:

There are generally a number of local shops that perform this type of modification, and recent arrivals that had conversions done are the best source of information on cost and quality of work. This can cost anywhere from £200 to £1000 or more depending on the year, make and model of the vehicle.

Step 4 After these adjustments you will need one of the following safety inspections which can be completed by a local garage. If your vehicle is less than three years old, a personal import, a left-hand drive vehicle, or other vehicle not type-approved for use in the U.K, it must undergo a Single Vehicle Approval (SVA) inspection; otherwise it will require a yearly Ministry of Transport (MOT) inspection.

Note: If your vehicle fails its inspection or you do not get it inspected after the 30-day period, it must be stored or parked off-road until it passes the required inspection. Driving is only permitted to and from a pre-arranged inspection.

Step 5 Take the following documents to Pass & Registration at RAF Croughton for U.K. registration:

• C&E Form 941 (pink form) or de-registration from Germany

• U.K. Certificate of Insurance (not green card or policy paperwork)

• Inspection Certificate (MOT or SVA) (ensure VIN is accurate)

• Certificate of Registration or Title (Marriage certificate required if not in the sponsor's name)

The Pass and Registration office will forward the original documents to DVLA for request for your first year’s road tax disc and British vehicle registration document.

Step 6 After completing step five, you will receive your road tax disc through the mail. Your U.K. plate number is annotated on both your road tax disc and on top of the MOT/SVA. It is then your responsibility to have the plates made. The best place to have them made is at RAF Croughton “Arts and Crafts center” COMM: 01280 708446. Put them on the vehicle as soon as possible. You will need to have your documents from DVLA to order the plates.

For more information go to: http://www.direct.gov.uk/en/Motoring/PersonalisedRegAndNumberPlates/DG_4022573.

After you receive the road tax disc paperwork, you will then receive the V-5 Registration document (four-page blue document) about 7 to 10 days later.

Step 7 Finally, return to Pass & Registration with your U.K. plate number, V-5 registration form, proof of insurance, ID card, USAFE driver's permit, and MOT/SVA Certification to update the back side of your driving permit with your new U.K. license plate number. This will authorize you to fill up your vehicle at any USAF base in the U.K.

POV Claims You have 60 days to claim any damages on your vehicle.

RAF Croughton VPC Tel: 011-44-1280-70-8611 Mon-Fri (0730-1600)

Any damages noted at the time of vehicle pick up must be recorded and verified at the time of pick up. Call the legal office for further information. If you have any comments or questions please contact Pass and Registration at Croughton. DSN: 236-8611 COMM: 01280 708611.

• Headlights dip to the left

• Amber turn signals front, rear and side

• White parking lights

• Rear fog light

CHILD SAFETY SEATS It is the driver's responsibility to ensure that children under the age of 14 years are restrained correctly in accordance with the law. All children travelling in cars must use the correct child restraint until they are either 135 cm (4' 5") in height or the age of 12 (whichever they reach first). Afterwards, they must use an adult seat belt. There are very few exceptions, and the main ones are set out below.

Children up to 3 years old In the Front Seat: The child MUST use the correct child restraint. It is illegal to carry a child in a rear-facing child seat in a front seat that is protected by an active frontal airbag. In the Rear Seat: The child MUST use the correct child restraint. In a licensed taxi or licensed hire car, if a child restraint is not available, then the child may travel unrestrained in the rear. This is the only exception for children under 3, and has been introduced for practical rather than safety reasons. You should always think about ways to make sure that a child seat is available.

Children aged 3 and above, until they reach either their 12th birthday or 135 cm in height In the Front Seat: The child MUST use the correct child restraint In the Rear Seat: The child MUST use the correct restraint, where seat belts are fitted.

There are three exceptions where there is not a child seat available. In each case the child MUST use the adult belt instead. They are: In a licensed taxi or private hire vehicle, If the child is travelling on a short distance for reason of unexpected necessity, If there are two occupied child restraints in the rear which prevent the fitment of a third

Children over 1.35 meters in height or who are at least 12 years old In the Front Seat: The adult seat belt MUST be worn if available. In the Rear Seat: The adult seat belt MUST be worn if available.

Passengers over 14 years old: Adult seat belts must be used. It is the responsibility of the individual passenger to wear a seat belt if one is available.

Motorcycle Requirements If you are a motorcyclist or think you might be interested in motorcycling while stationed in Europe, there are a few things you should know first before making any riding plans or financial obligations. You must complete a Motorcycle Safety Foundation (MSF) approved safety course in order to get the required motorcycle endorsement on your USAFE driver's permit before you can ride your motorcycle in Europe. The frequency and availability of student slots are limited. You are highly encouraged to attend one of these safety courses the MSF offers at your stateside location prior to PCSing here to avoid any unnecessary delays in licensing. See your base safety office for details. Motorcycle refresher training is required every three years.

Road Tax Disc Renewal About 15 days before it will expire, you will receive a renewal notice in the mail. Bring the renewal notice, current UK certificate of insurance, V5, current MOT, and a banker’s draft for the required amount of road tax (6 months or 12 months) to the Pass & Registration Office in Croughton. They will send in the package and your road tax will be returned to Pass & Registration in about 7-10 days**. **Please remember that you may not drive your vehicle without a valid tax disc. Your subsequent tax discs will be renewable like all others (at a UK Post Office, on-line, etc.)

Tax-Free Fuel Tax-free gasoline is rationed in the U.K., although most people never exceed their authorized amounts. Prices fluctuate with the dollar and pound rates so beware if your car is a “gas guzzler.” You will receive 400 liters of fuel per month per authorized vehicle (one for the sponsor and one for the spouse). Prior to receiving your fuel card, you must have a Military STAR Card. Consider applying for the STAR Card prior to departure from the U.S. to speed processing time for the Texaco Fuel Card; fuel prices on the economy are considerably higher than the tax-free rates. Application for the fuel card can be accomplished at the Croughton PX. The card will be mailed to you within 4-6 weeks.

Chapter 5- Housing

UK Houses Most British houses do not have cellars or basements. If you own oversized furniture, such as an eight-foot sofa, large dresser or king-size bed, you may find a homes with rooms large enough to accommodate your furniture, but narrow staircases, passageways and doorways may prevent you getting it there. Central heating is not common and most houses have radiator-style heaters attached to the walls which should not be blocked with your items. Carefully consider what electrical items you ship due to the differences in electrical voltage between the U.S. and the UK.

Housing Options Items to understand

• In the UK, rentals are referred to as lettings.

• Rental property companies are called letting agencies.

• Houses are listed by postal code. A postal code, unlike a U.S. zip code, refers to a specific area which will include a few houses (6-10). Houses can have numbers or names.

• Flats are apartments, semi-detached homes are duplexes (two homes with a common wall). Detached homes are stand-alone single family homes. Terraced houses are town houses.

U.S. Government housing does not exist at or near Imjin Barracks. There are two housing options: 1) use the UK Ministry of Defense (MoD) provided Housing within nearby residential neighborhoods or 2) rent a house on the economy using the Overseas Housing Allowance (OHA) provided by the Army. Your Sponsor can assist you in finding the best accommodation available. One item to remember is that all rental and utility payments must be made by direct debit from a Great British Pound Sterling (GBP) account from a UK bank. Landlords and utility companies do not accept checks or credit card payments.

Overseas Housing Allowance (OHA) OHA is defined in terms of “with dependents” or “without dependents” rates and the Soldier’s rank. Your OHA payments equal your monthly rental payment; you will not “pocket” money related to housing. You can view current rates at http://www.defensetravel.dod.mil/site/ohaCalc.cfm using location United Kingdom, Cheltenham (INCL Imjin Barracks)(E),GB179.

UK Ministry of Defense Housing You can rent a home (if accompanied) or a room in the Officers’ or Sergeants’ Mess (if unaccompanied or single; sponsors can explain the British Mess System). Families can apply for MOD Estates housing, known as Service Family Accommodation (SFA), as a first step. Rent is extremely reasonable, however, you do not receive the difference between your max OHA rate and the monthly rent for MOD housing. https://www.gov.uk/defence-infrastructure-organisation-service-family-accommodation. If you apply for SFA, you only make the decision to accept or decline the quarters after arrival; you maintain the ability to refuse the quarters until you sign for the keys. To enter the SFA wait list, fill out the MOD Form 1132: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/33459/20120701Form1132ApplicationtoOc cupySFA.pdf.

Families pay rent to Defense Estates for MOD provided quarters. SFA homes are located in four areas surrounding Imjin Barracks. “The Patch” (unofficial) / Innsworth (official name) is located across the street from Imjin Barracks and is similar to living on-post in the U.S. The other housing areas are in Churchdown, Tewkesbury and Gloucester and are within a 10 mile radius of Imjin Barracks. These homes are located on the economy, but they are managed by the MOD for lease to military families.

Go to https://www.arrc.nato.int/page7715124 for more information.

Housing on the Local Economy The housing office at RAF Croughton serves as our housing referral office. They help ensure you are protected and you get financially compensated. The Legal Office at RAF Croughton must review all leases to ensure the landlord includes specific military clauses. You can obtain more information from their website at: http://www.housing.af.mil/Units/RAF-Croughton/. RAF Croughton is also part of the Armed Forces Housing Referral Network (AHRN). You can access AHRN at http://www.ahrn.com.

Listed below are letting agencies that operate locally. Most web sites provide MultiMap or MapQuest connectivity to show where the properties are located. The postal code listed for each property will enable use of MapQuest, Google Maps or a Satellite Nav unit to get accurate directions. Note: Not all postings are vetted but it is a good research start point.

www.rightmove.co.uk (one of the best sites; used by most ARRC members)

www.primelocation.co.uk www.alexclark.co.uk

www.andrewsonline.co.uk www.cjhole.co.uk

www.propertywide.co.uk/letting-agents/ www.falconlets.com

www.homesandproperty.co.uk/ www.hamptons.co.uk

www.hmt.co.uk www.davidgrundylettings.co.uk/

www.morgan-associates.co.uk www.perrybishop.co.uk/ You are strongly advised to check the websites above to get an idea of the different housing options that may be available. Print out the homes that interest you before arrival in the UK. The turn-over rate is very rapid and the homes you like may not be available by the time you arrive, but your initial work will give us a good starting point on what your wants and needs are.

Before a lease is signed, have your Sponsor walk through the house with you. The U.S. Contingent’s Deputy Senior National Representative (SNR) will be notified on any home greater than 15 miles from Imjin Barracks. Nothing prevents you from living far from the base, but there can be challenges being further away from the Imjin Barracks.

Choosing a Location There are many items to consider when choosing a location. Living in Cheltenham or Gloucester offers the following benefits:

• Cheltenham: historic, Victorian city of about 100,000 dominated by white stone structures and outdoor shops.

• Gloucester: more of a city feel than Cheltenham with a population of about 100,000; great reputation for sports and has a wonderful cathedral.

• Both towns are steeped in history: Cheltenham was founded in 1086 by the Saxons; Gloucester was founded in 75 AD by the Romans.

• Living in town increases the opportunities to use public transit or cycle to work. Drawbacks to living in town include:

• Homes within price range are smaller than in the countryside although they are still generally bigger than MOD Estates houses.

• Parking can be a challenge, particularly for downtown addresses.

Living in the countryside or a village offers the following benefits:

• Most villages / countryside areas are pleasant

• The homes are generally larger. Drawbacks to living in the country include:

• Travel time to Imjin Barracks and schools could be 15-45 minutes depending on distance, traffic and weather.

The school your children will attend may impact where you choose to live. The Education Chapter will give more information on this but for a lot of service members being close to the “fee-paying” school of choice is important. Most fee paying schools have “U.S.” type bus routes but they are limited to high density areas.

Financial Considerations There are several considerations with utilities: tax exemption, meter readings, direct deposit, hookup fees, pet waivers / policy, etc. The RAF Croughton Housing webpage can provide more detail. Below are some key questions that will help you have a successful lease/utility experience.

• Do I need a letting agent? If viewing a property which is being let without a letting agent, the RAF Croughton

Housing Office can provide a standard lease template. In these cases, request a housing office representative to inspect the property to confirm it is at an acceptable standard.

• Ensure that a military clause is included in your lease. (Required)

• Does the property manager have property inspection sheets to note property details?

• Can the lease have a “move at landlord expense” clause to protect you if the landlord terminates the lease early?

• Is there a detailed inventory / conditions list signed by yourself and the property manager? It is very important all damage is reported and documented prior to signing to reduce complications when you leave.

• Has my sponsor and the RAF Croughton Legal Office looked at my potential lease? (Required)

• How much is the deposit? Most letting agencies require one and a half - two months’ rent as a deposit, plus the first month’s rent upon signing the lease. Talk to the NSE about the Advanced Housing Allowance procedure to offset some of this cost. Renewal fees are not reimbursed, so ensure you know that cost upfront. Pets may also incur an additional deposit.

• Where are the gas, electric and water meters, what are their readings, and what is the average annual usage? It is advised that you record meter readings every month. The Utility Companies read meters 1-3 times a year. Your payments are anticipated charges against an annual bill. Make sure that the payment is high enough or there will be a lump sum you will have to pay at the end of the year.

• What are the local government and utility taxes? Tenants will receive a bill for Council Tax from their local government / authority. If the landlord does not pay these taxes, this bill needs to be brought to the RAF Croughton Legal Office as soon as you receive it. U.S. Service Members are exempt during our stay here…you DO NOT pay this tax. However, if ignored, you will receive a court summons for nonpayment of taxes.

• Have I completed the Moving In Housing Allowance (MIHA) DD Form 2556, Part B at the NSE?

• Have I competed Overseas Housing Allowance (OHA) DD Form 2367 at the NSE?

• RAF Croughton UK Referral Assistance brochure is at: http://www.housing.af.mil/portals/79/documents/AFD-140403-044.pdf. Understand that many of the agencies and services / utilities listed are relative to the RAF Croughton area and may or will not apply to Gloucestershire County.

CHAPTER 6 – Medical and Dental Care

Medical Emergencies

Call 999 (the UK equivalent to 911) or go to the nearest Accident and Emergency Department (A&E)! Even during working hours, if it is a serious illness or a threat to life, limb, or eyesight the best emergency care will be provided by a local Emergency Care Centre.

All Service Members (SMs) and dependents seen at an Emergency Care Centre must contact the TRICARE Service Centre at the next duty day after any emergency, especially if there has been an admission.

TRICARE UK TOLL FREE NUMBER: 0800 023 4384 1-877-678-1207

General Healthcare Information

All military personnel and dependents receive their primary and specialty care (medical, dental, vision etc.) through the TRICARE Overseas Program (TOP) Prime Remote and International SOS (ISOS) programs. Emergency services should be sought via the closest provider at the time of incident to include National Health Care System (NHS), private, US/UK military or other emergency services. The Imjin Barracks Military Treatment Facility will see all NATO SMs for basic sick call and some medical readiness exams. The closest Military Treatment Facility (MTF) is located at RAF Croughton (approximately 90 minutes from Imjin Barracks). RAF Croughton is primarily responsible for Medical Readiness examinations for SMs. All other services at RAF Croughton are provided solely on a space available basis for both Sponsors and dependents. Prescriptions may be obtained through the TRICARE Mail Order Pharmacy (TMOP) program, the NHS (in conjunction with TRICARE) or the RAF Croughton Pharmacy.

It is your responsibility to maintain the hard copy of your medical records and the record or your family while assigned to HQ ARRC. An explanation of the above mentioned programs and facilities can be found in the pages that follow.

Imjin Barracks MTF: 0142 527 1261 (EXT 5999)

RAF Croughton MTF: 0128 070 8737 or DSN 236-8737

Please report any access to care issues you encounter to the US Contingent in the HQ ARRC Medical Branch so that we can improve the process for everyone.

Before PCS’ing to HQ ARRC: As a rapid reaction element stationed in a remote location it is important for SMs to arrive physically ready for deployment. Additionally, SMs should make the following arrangements/ preparations for themselves and their dependents (if applicable) prior to arrival:

➢ Projected six month green Medical Readiness Status (MEDPROS).

➢ Up to date immunizations and boosters to include but not limited to Typhoid, Anthrax and Small Pox (can be waived for families with young children).

➢ Enrollment in the TRICARE Mail Order Pharmacy (TMOP) program; primary care managers at losing unit station are able to enroll SMs and their dependents (a sponsor can provide the APO address).

➢ No less than 90 days (180 days preferred) of prescription medications (to include allergy, pain relief, etc.).

➢ Hand carry hard copies of medical and dental records.

➢ Update your Defense Enrollment Eligibility Reporting System (DEERS) for you and your family.

➢ SMs may enroll themselves and their dependents (if applicable) in TOP Prime Remote. Enrollment is required to participate and can be completed prior to PCS’ing or during in-processing. Information on enrollment can be obtained at: TOP Prime Remote Enrollment.

Facilities/ programs accessible to SMs and dependents

It is the aim of the US Military Health System to ensure healthcare is available to SMs and families within a reasonable distance of the SM’s duty station. In most cases, regular and specialty healthcare services can be coordinated through TOP Prime Remote /ISOS and is accessible in the vicinity of Imjin Barracks. If you need assistance in coordinating approval for services at a nearby location do not hesitate to contact your US Representative in HQ ARRC Medical Branch for assistance.

TRICARE Overseas Program (TOP) Prime Remote / International SOS (ISOS)

TOP Prime Remote is a TRICARE Prime option offered in designated remote overseas locations for active duty SMs and dependents. TRICARE has partnered with ISOS to identify the best local providers and facilities and develop a network of licensed, qualified physicians in remote overseas areas. Enrollment is required to participate and can be completed prior to PCS’ing or during in-processing.

Once enrolled in TOP Prime Remote, all medical care is coordinated through TOP Prime Remote Customer Service Center. ISOS will refer SMs/dependents to a General Practitioner (GP) or Specialist (to include dental, optometry, behavioral health, pain management, physiotherapy, etc.) within the network. TOP Prime Remote will then fax the provider a guarantee of payment memorandum releasing the SMs and dependents from payment of the visit. If coordination with TOP Prime Remote doesn’t take place in non-emergency incidents or if a physician refers a SM/dependent to a non-network provider, the SM/dependent may have to pay for the care and file a claim for reimbursement. Failure to obtain pre-authorization prior to treatment may result in SM liability for Payment.

Further information on TOP Prime Remote please use the following link: TOP Prime Remote

UK National Healthcare System (NHS)

As serving NATO personnel or the accompanying spouse/child (under 16) of serving NATO Personnel you are exempt from charges for NHS treatment, except any statutory charges such as prescriptions.

If you choose to use the NHS system you will need to register for a NHS number with the initial facility you use in the system. You may need to provide proof of NATO service or residency in the UK with your resident visa. Once registered in the system you will want to have the registration number accessible anytime you access health services in the UK. Note that although you are eligible to access the NHS services nearest you, it is up to the practice to decide whether to accept new patients or not.

*In the UK, the word “surgery” is used when referring to a doctor’s office or clinic. The abbreviation “GP” is short for General Practitioner. A GP is a medical doctor who specializes in general practice and will typically work in a surgery or larger hospital.

If your NHS GP decides to refer you to a hospital for specialized treatment, then this will not necessarily be free of charge. Special treatment can be coordinated with TRICARE; however, it is essential that in non-emergent situations this treatment be authorized prior to attending any appointments.

For more information regarding the NHS and how to locate a “surgery” near you please use the following link: National Healthcare System (NHS).

Innsworth Medical Clinic

All NATO military members are permitted to use the British Medical Clinic on Innsworth. The British Clinic is available during normal duty hours, with a doctor on call during the non-duty hours. Registration during in-processing with the Imjin Barracks clinic is recommended. Coordination with the US Contingent medic to complete certain Medical Readiness Exams on location at Imjin Barracks is a possibility. Be aware that the care is provided at no cost on the equivalent cost basis as it is provided to a UK Soldier; SMs should request a fee schedule prior to receiving any recommended procedures.

Some UK Medical providers have different views or methods of treatment from what is expected in the US. It is important that any concerns are vocalized directly to the provider or facility at the time of the concern. Issues or complaints with the NHS system must be submitted through the NHS system. A change in provider or second

opinion may be arranged by submitting a request to TOP Prime Remote.

US Military Services - RAF Croughton Clinic

SMs and dependents may use the RAF Croughton medical and dental clinics on a space available basis. TOP Prime Remote is the recommend method for access to care for SMs assigned to Imjin Barracks so general appointments at RAF Croughton will not result in travel reimbursement. Services provided at RAF Croughton include Family Practice, Pharmacy, Audiology, Immunizations, Laboratory, General Dentistry, Behavioral Health Services, Family Advocacy, Alcohol and Drug Abuse Treatment (ADAPT) and Public Health.

RAF Croughton is the nearest US Military Treatment Facility (MTF) with the ability to update Medical Readiness requirements for Active Duty SMs. Check with US Contingent members of the Medical Branch to find out if there are other options to update specific readiness requirements without travel. In special cases SMs may be referred to another military facility for specific examinations or follow up appointments. Travel re-imbursements for referrals or exams scheduled at other military locations must be pre-approved. As each case presents its own unique challenges and justification it is advised that you work with the US Contingent in the HQ ARRC Medical Branch to ensure that authorization for travel re- imbursement is approved prior to attending your appointment.

24 hour Nurse Advice Line: 00800 475 92330 Medical Appointments: 01280 708 737 (DSN 236-8737) Dental Appointments: 01280 708 819 (DSN 236-8819)

Use of Military Health Systems for Optometry, Audiology, Age/MOS Specific Physical Exams and other Specialized Procedures

RAF Lakenheath and Landstuhl Regional Medical Center (LRMC) may be the nearest military medical facility for a specific exam, equipment fitting (advanced dentistry, military eye wear, custom ear protection), CT scan, ETS/RET physical, 50+ physical, etc.). If SMs are in need of one of these services travel re-imbursement must be justified and pre-authorized. It is recommended SMs work with the US Contingent Medical Branch, the RAF Croughton MTF and US Contingent finance representatives to coordinate for these appointments.

Pharmacy

In most cases prescriptions written by US providers are not fill-able by UK pharmacies and prescriptions written by UK providers are not fill-able by US Military pharmacies. Over the counter (OTC) medications can be purchased at most local drug and grocery stores. In many cases names and formularies are different than what you may be used to in the US. To help prevent an avoidable adverse drug event (ADEs) always use caution with over the counter options, avoid mixing over the counter options with other OTC medications or prescribed medications unless advised to do so by a physician. For acute or prolonged symptoms seek medical treatment as advised above. If in doubt, always seek medical advice. Note that OTC drugs aren't covered through TRICARE outside of the US.

Existing prescriptions and refills:

TRICARE prescription drug coverage is available to all TRICARE-eligible beneficiaries who are enrolled in the DEERS. The TRICARE Pharmacy Home Delivery or TRICARE Mail order Pharmacy (TMOP) is your least expensive option when not using the military pharmacy and it's safe, convenient and easy to use even when you're traveling on a temporary assignment or if you move.

http://www.express-scripts.com/TRICARE/ Or go to your AKO, Select: Self Service- My Medical- TMOP Registration

You can also: ➢ Get up to a 90-day supply for most medications, primarily prescriptions required on a regular basis ➢ Request refills by mail, phone or online ➢ Send prescriptions to any address in the US and US Territories, including temporary and APO/FPO addresses.

Limitations: ➢ Prescriptions cannot be mailed to private foreign addresses. ➢ Refrigerated medications cannot be shipped to APO/FPO addresses. ➢ Home delivery to APO/FPO addresses is subject to local laws. There is a chance that prescription medications sent to APO/FPO addresses may be seized by local nation customs authorities. If prescriptions are seized, contact Express Scripts at 1-877-363-1303 (within the US) or 00800 363 13030 (within the UK) to discuss alternative methods for prescription fills.

Issues or delays when using the mail order system can be temporarily rectified by contacting TOP Prime Remote /ISOS or contacting the RAF Croughton Pharmacy for an immediate refill.

Key Steps:

Update DEERS: If not done so already, update DEERS to current APO address. To do so access AKO with CAC, Select Self Service, My Family, My Deers or go to: TRICARE DEERS

Register for TMOP and activate account: Express Scripts

Submit New Prescriptions: ➢ Online: Use the Fill a New Prescription form to fill a brand new 90-day home delivery prescription or switch a

current retail prescription to Home Delivery. ➢ Mail: Fill out the Mail Order Registration Form (PDF file) and then mail the form and 90-day prescription to the

address listed on the form. ➢ Phone: Call 1-877-363-1296 and have your prescription bottle handy. A patient care advocate will work with

SM/dependents’ doctor to transfer maintenance medications to Home Delivery.

Notes: ➢ This is not an automatic process; if a refill is not requested it will not be released! ➢ Provide a good email address and keep addresses up to date - The email address is how the Pharmacy

Operations Center will communicate any issues with prescriptions. ➢ The activation process must be completed for each dependent who wishes to use this website. Each dependent,

including the sponsor, will have a unique username and password for his/her online account. ➢ Actively look for email and if emails are not received contact the Pharmacy Operations Center. ➢ See the Frequently Asked Questions section at TMOP FAQs

New Prescriptions TOP Prime Remote/ISOS: Preauthorization for new appointments through TOP Prime Remote/ISOS will ensure that the initial costs of new prescriptions are covered in the authorization. Prolonged prescription coordination should be coordinated by contacting a TOP Prime Remote representative to coordinate prescription fill under your existing authorization number.

NHS: You or your accompanying dependent may be eligible for free NHS prescriptions if, at the time the prescription is dispensed, you or your accompanying dependent: are 60 or over, are under 16, are 16-18 and in full-time education, are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx), have a specified medical condition and have a valid medical exemption certificate (MedEx), are an NHS inpatient.

Ask your UK provider how to enroll in the NHS prescription program if you believe you may qualify under one of the listed categories.

RAF Croughton Pharmacy Prescription services are available at RAF Croughton and can be picked-up during all normal MTF operating hours. In most cases RAF Croughton cannot fill prescriptions written by UK physicians and therefore an appointment must be made with a military physician in order to confirm the prescription is accurate. For any questions or to confirm prescription requirements and stock please contact the pharmacy at: 01280 708 737 or DSN: 236-8737

TRICARE Dental Program TRICARE offers the TRICARE Dental Program (TDP). The TDP benefit, administered by United Concordia Companies, Inc. (United Concordia), is a voluntary, premium-based dental insurance program available worldwide to eligible family members of active duty SMs.

While OCONUS, SMs are covered through TOP Prime Remote /ISOS in the same way as other medical appointments mentioned above. The UK toll free number for SMs to schedule appointments with a local Dental provider is 0800 023 4384.

Family members enrolled in the TRICARE Dental Program and located in OCONUS locations have the option of working through TOP Prime Remote /ISOS or directly with TRICARE’s partner company, United Concordia. United Concordia encourages members to complete online registration for enrollment, claims processing, and customer service for the TRICARE Dental Program. The United Concordia logon page can be found here: United Concordia

For more information on the TRICARE Dental Program please use the following link: TRICARE Dental Program

Quick overview of your options

TRICARE ISOS (PRIME REMOTE) - Over the phone medical consultation - Access to ALTHA - Direct referral to specialty providers - Coverage everywhere you travel including the US

- DOD preferred method to access care for both SMs and families: Pre-authorization IS required - Issues with provider claims may become your responsibility to fix/appeal - Military profiles require coordination - Dental for family requires registration - Rx fills are reimbursement based - SM responsibility to ensure that visit/care is recorded in their medical record - UK’s approach to medical care is different than US approach

NHS - No authorizations required - Free prescriptions for children and special conditions - Free dental and optometry for children up to 18/21 - In house referral process - No visibility of medical history - Military profiles require coordination - Adult Rx fills are reimbursement based - Referrals to non-NHS providers require TRICARE coordination or claim filing - SM responsibility to ensure that visit/care is recorded in their medical record - UK’s approach to medical care is different than US approach

Air Force MTFs - Access to your medical history - US certified physicians

- Direct ALTHA entries - Dental and refill pharmacy services are easy to use - Limited capabilities at RAF Croughton - Inter-service coordination may be required (referrals, MEDPROS entry) - Sister services are secondary - Families are seen on space available basis only - Rx by non-US providers cannot be filled

Imjin Barracks MTF

- SMs get equivalent care and treatment as their UK counterparts - Easy accessibility to physical therapy and pharmacy - Willing to coordinate for medical readiness exams within their capabilities - Referrals will be within the NHS System with the ability to seek private care for further treatment - Cannot see family members - Limited capabilities - SM responsibility to ensure that visit/care is recorded in the medical record - UK’s approach to medical care is different than US approach

Lastly, Consider yourself forewarned…

Chapter 7- Childcare, Schools & Adult Education

Points of Contact School Liaisons for the US Contingent are: SFC Laurens Maliepaard - [email protected] Work: 01452 718431Cell: 07511 616746

MAJ Rogelio Pineda - [email protected] Work: 01452 718431 Cell: 07858 722381

Please contact the Liaison team as soon as possible for assistance during the process to secure school positions and to answer any questions you may have.

Childcare and Preschool Childcare and Preschool services are available in the immediate area surrounding Imjin Barracks; most operate on a first come/first serve or space available basis.

In the UK, children beginning at age 3 are entitled to a free, state-sponsored education. Education is compulsory for 5 year olds and older.

Children aged three and four are entitled to 15 free hours per week in the UK (utilizing what are called ‘Nursery Vouchers’). U.S. parents are entitled to this benefit. Parents may also apply to send their four year old children to UK State schools (equivalent to U.S. public schools)

Enrollment Enrollment in UK preschool (called Reception, or year 0) is very time sensitive and is linked to your physical living address. The normal enrollment window closes in January; long before most service members have orders and well-before most incoming service members locate their family’s place of residence.

Given these constraints, it is strongly advised to wait until your PCS is complete and you are settled in your final residence before completing the enrollment process.

For information regarding reception enrollment visit http://www.gloucestershire.gov.uk/mobile/startingprimary

DAY NURSERIES

The following nurseries are located directly adjacent to Imjin Barracks: Noah’s Ark and The Old Station Yard Nursery. Enrollment spaces are limited; however, station personnel have priority for admission. Noah’s Ark does not provide a pre-school education.

You can also visit www.daynurseries.co.uk for a comprehensive list of day nurseries available in the local county of Gloucestershire.

Grades K-12 Overview HQ ARRC does not have any Department of Defense Dependents Schools (DoDDS) in the immediate area (elementary, middle, or high school). The closest elementary school is at RAF Croughton, approximately 90 minutes away from HQ ARRC. The closest junior high and high school are located at RAF Alconbury, approximately 130 miles away. By SY19- 20, RAF Croughton is expecting to build a new junior and high school.

Please note: NDSP does not cover Pre-K or Childcare.

Per Non-DoD Schools Regulation 1035.1, paragraph 4.10, placement of students in locations not served by DoDDS schools (e.g. HQ ARRC) is as follows: o UK state schools placement rates are highly dependent on attendance limits/mandates which are strictly enforced;

parents wishing to register their children will be required to research prospective schools in the area(s) they are interested in and then contact the schools to obtain admission potential.

** It is highly recommended that any/all parents with elementary school-aged children contact the U.S. community Schools Liaison Officer (SLO) as soon as possible following assignment notification in order to receive a full briefing on the UK state school registration process. Grades Kindergarden – 12: Dependent children are eligible to attend either UK public ('state’) schools or UK private schools (tuition-paying) - reimbursed by NDSP. o If interested in having your children attend UK private schools, it is recommended that parents contact these schools in

advance of PCSing and to visit all these schools upon arrival in the UK. Typically it takes less than one week to complete enrollment requirements before your child(ren) can begin school. All schools require uniforms, and operate a 6 day a week school curriculum for school aged children aged 9-18 (except for the following schools that operate on a 5 day a week curriculum: St. Edwards, King’s, and Kingham Hill).

o If attending UK private (or public) schools, students will attend (UK) GCSE courses during grades 9 and 10, and (UK) A-levels during grades 11 and 12.

o Arriving grade 10 students will likely experience a difficult transition beginning their UK education in middle of the two-year GCSE program; arriving grade 12 students will experience less difficulty.

o In all cases, it is recommended that grade 9 to 12 students supplement their UK education with online (US) courses offered by the Department of Defense Education Activity (DoDEA) Virtual School program.

o Grade 9 to 12 dependent children are eligible to enroll full-time in online courses through the DoDEA Virtual High School program.

o Only dependent children attending the DoDEA Virtual School full-time will be eligible to receive a U.S. high school

diploma (if education is completed in the UK).

Below is a listing of some of the UK private schools available under NDSP.

(UK) Independent/Private Schools in the area

Cheltenham College Phone Number: 0044 (0) 1242 522 697 Email: [email protected] Website: http://www.cheltenhamcollege.org/

Dean Close School Phone Number: 0044 (0) 1242 258000 Email: [email protected] Website: http://www.deanclose.org.uk/

Kingham Hill School Phone Number: 0044 (0) 1608 658999 Email: [email protected] Website: http://www.kinghamhill.org.uk/

Rendcomb College Phone Number: 0044 (0) 1285 831213

Email: [email protected]

Website: http://www.rendcombcollege.org.uk

Saint Edwards School Phone Number: 0044 (0) 1242-538900 Email: [email protected] Website: http://www.stedwards.co.uk/

The King’s School Phone Number: 0044 (0) 1452 337337 Email: [email protected] Website: http://www.thekingsschool.co.uk/

Wycliffe College Phone Number: 0044 (0) 1453 820412 Email: [email protected] Website: http://www.wycliffe.co.uk/

Non-DoD Schools Program (NDSP) The Non-DoD Schools Program (NDSP) has the responsibility to support educational services at government expense to authorized command-sponsored dependents of military members and DoD civilian employees assigned to overseas areas where no DoD Dependents School is available within the commuting area. Approval for the enrollment of an eligible minor dependent of a DoD sponsor must be obtained from DoDDS-Europe prior to enrolling a child in a non-DoD school.

Before you commit to tuition, fees or register at any school, please familiarize yourself with the information provided at http://www.dodea.edu/nonDoD/ and ensure you are properly enrolled with NDSP before making any commitment.

The transition from a US school to a UK school can be a difficult transition. The curriculum and structure are completely different, especially for US grades 9-12. Please familiarize yourself with the NDSP Guide to British Education PDF: http://www.dodea.edu/nonDoD/upload/UK_ed_.pdf For children in grades 9-12, it will explain the General Certificate of Secondary Education (GCSE) and the Advanced Level General Certificate of Education (A-levels).

Enrollment Upon receipt of assignment orders to the ARRC, contact the ARRC School Liaison Officer (SLO) (through your sponsor). The SLO will provide information on available schooling options.

o Parents may not make a commitment of U.S. Government funds to any educational institution without

completing the following steps to obtain approval from the approving authority. Note minimal age requirements on home page.

o Gather information about the educational options available and decide which option is best for your dependents.

o If possible, wait until you arrive in country and visit each of the schools that you are interested in for your children.

Once you have made your visit(s) and decided on the school, then you will need to register with NDSP you can get this through your SLO). This document will walk you step-by-step through the online registration process. NDSP will process the request and send email notification to the SLO and sponsor upon receipt of the complete packet. The packet is complete when all necessary documents and signatures are included. Upon receipt of approval from NDSP (traditionally notified via email), NDSP will contact the school directly reference billing, payments, etc.

UK State and Grammar Schools:

Attendance at UK State schools still remains authorized for all ages and some members of the contingent choose this option to facilitate dependents attending the same school or when the locations and available of state schooling is more convenient. Additional information for the process of enrolling in State schools in Gloucestershire is available at http://www.gloucestershire.gov.uk/education . The mapping tool is useful to identify schools available in each area.

Pate’s Grammar School is the only Grammar school available in the area. Pate’s is a selective school. Admission to the school has always been by competitive test. Places have always been offered to the children achieving the highest rank order scores in the Admissions Test. Additional information for Pate’s Grammar school can be found at http://www.pates.gloucs.sch.uk/ .

Adult Education Opportunities through US Sources RAF Croughton is the nearest USAF operated facility. It is approximately 90 minutes from Imjin Barracks. Most US based educational opportunities will be provided through its education center.

Chapter 8- Pet Travel and Veterinary Services

Importing Your Pet Not every pet is suitable for international travel. Consider the health, age and experience of the pet. Long flights, long delays in airports and then the changes in climate and environment once reaching the final destination may cause more difficulties than some owners and pets would wish to experience. If the pet has any medical problem, veterinary advice should be sought before preparing to travel abroad. Special attention should be made to ensure that the pet's ears are clear of infection before travel.

Another consideration is the cost of international travel with a pet. There are veterinary expenses involved including examinations, vaccinations, laboratory tests, documentation, other treatment, a crate, quarantine (should there be a problem with documentation), and shipping costs also need to be taken into account. You may consider pet insurance to offset some of the medical expenses.

The Department of Environment, Food, and Rural Affairs has a wonderful resource when traveling from the USA to the

UK with a pet https://www.gov.uk/take-pet-abroad. They provide documents that outline what you need to do before

arriving at your UK destination. Always check the website for changes to their policy. The key point is you are

responsible for ensuring your pet meets all the rules for entering the UK. Please also refer to the above web page for

the most up to date information, the steps are laid out quite clearly in an easy to follow manner

The Pet Travel Scheme helpline is also very useful: Telephone: 0370 241 1710 Email: [email protected] Monday to Friday, 8am to 6pm (closed on bank holidays)

Another great resource is Silver Birch Pet Jets Telephone: 01353 863297 Website: http://www.silverbirchpetjets.com/

The rules are different when entering the UK from non-approved countries, members of the EU and approved non-

members of the EU.

Your pet must have a Microchip – The UK does not specify a particular type or brand of microchip to be used but, in Europe, International Standards

Organization (ISO) Standard microchips meeting specifications 11784 or Annex A of ISO Standard 11785 are generally

used.

-ISO Standards are used in Europe, so vets and transport companies who undertake pet travel checks are likely to have only ISO-compatible scanners. If the microchip does not meet either of these ISO Standards, it is your responsibility to ensure that the microchip can be read upon entry to the UK. This may mean that you will need to provide a microchip reader (at your expense) to allow the chip to be read. Some ports of entry may have equipment capable of reading other types of microchip and you should check with them before you travel. If you do not, your animal may be refused entry and placed into quarantine and released once it has met all of the requirements of the Pet Travel Scheme.

Is your pet vaccinated against rabies? Rabies has been eliminated from animals in the UK, so you will not be

able to update your current vaccine in the UK, but as long as you enter the country with a vaccine that is at least 21 days old, you are prepared to travel. Also, a vet must treat for tapeworm 1-5 days before arriving into the UK. A health form is completed for each pet, and the treatment for tapeworm and rabies is documented. *If you have a new microchip put in, you must revaccinate your dog with rabies…the certificate MUST state the microchip number of the animal, the rabies vaccination must be done 21 days PRIOR to travel.

Are you travelling with your pet on an approved route to ensure acceptable entry into the UK? Entry into the UK must occur at the London Heathrow, London Gatwick, and Manchester airports only. The airline most widely used is United Airlines for pet travel. Make sure you have copies of all your pets paperwork in your carry-on bag, and the originals are ready to be tucked onto the carrier. You should bring a Ziploc of food for your pet. Do not feed your pet before the flight, they might get sick. Remember, it is the pet owner's responsibility to provide: · Equipment for the pet - bottled water, non - tipping water container, appropriate snacks for long journeys, feeding bowl, etc. · In addition, the pet owner is best advised to bring equipment with them for any dog "accidents", e.g. plastic bags, disposable dog mat, shredded newspaper, etc.

Section 1 of the Dangerous Dogs Act 1991 prohibits four types of dog:

• Pit Bull Terrier

• Japanese Tosa

• Dogo Argentino

• Fila Brasileiro

* It is also an offence to breed from, sell or exchange (even as a gift) a prohibited type of a dog.

It is important to note that, in the UK, dangerous dogs are classified by “type”, not by breed label. This means that whether a dog is considered dangerous, and therefore prohibited, will depend on a judgment about its physical characteristics, and whether they match the description of a prohibited ‘type’. This assessment of the physical characteristics is made by a court.

There is additional legislation that dog owners should become aware of at: http://www.defra.gov.uk/wildlife- pets/pets/dangerous/

If you wish your dog to travel with you by ferry or train: · Notify Euro star or the ferry company, when making a reservation, that a dog will be travelling - give the size and weight of the dog. · Plan ahead and request any assistance, pre-book seats, etc., if required, with the company. · Check if the dog can accompany the owner/user on the ferry or must remain in the car. · Have the dog's necessary documentation readily available.

Veterinary Services

The Southern European District Veterinary Command (SEDVC) unit at RAF Feltwell (approximately 3 hours from Imjin Barracks) is the only US military vet clinic for all of the UK. Satellite clinics are held at RAF Alconbury, RAF Croughton, RAF Fairford, RAF Menwith Hill, and RAF St. Mawgan as mission permits.

Veterinary Services Clinic Building 80, RAF Feltwell DSN: 314-226-7097 Commercial: 01638-527097 Email: [email protected] Hours: Monday through Friday 0830-1200 and 1300-1630 Mail: RAF Feltwell Veterinary Clinic

Unit 5095 Box 280 APO AE 09461-5280

There are MANY veterinarians in and around Gloucestershire, if you need help locating one, please ask your sponsor or

on the US ARRC HQ Facebook page.

Other useful information: As soon as you receive orders and go to make your travel itinerary, let the travel office know you will be traveling with a pet so they can make sure to put you on an airline that will transport pets. After you have your flight confirmation, call the airline and ask what is needed to book your pets flight.

The rules for the crate dimensions are extremely specific, please be sure to read/discuss in advance with the airline so you do not show up and get turned away due to the crate being too small.

If flying United: https://www.united.com/web/en-US/content/travel/animals/petsafe.aspx

If you are having your pet come after you get settled, you can search for quotes here: https://www.uship.com or http://www.airanimal.com/moves-pet-international.cfm This is also quite a helpful Facebook page: PCSing with Pets to the UK, the main contact for this page is Dean Faulkner. Flying a pet can be very expensive: Please see the following Operation Military Pets Assistance Application: http://spcai.org/get-involved/military-support/operation-military-pets/operation-military-pets-assistance-application1/

May you enjoy your furry friend during your time in England!