PAYM-PG-20120419

1

pay monthlymobile price guide

32 3

get more from Orange

When you join Orange you can

expect better value, easy-to-

understand costs and services

to suit your needs.

This price guide tells you all about

the services available to Orange pay

monthly customers and shows you

just how much they cost. For billing

and charging explanations please

visit orange.co.uk/payingforcalls.

If you would like more details about

any of our products or services,

further information can be found

on orange.co.uk or by calling

customers services free on 150 -

from your Orange phone.

4 5

6 animal plans

8 Canary

10 Racoon

12 Dolphin

14 Panther

16 Camel

18 multimedia services

19 iPhone plans

24 standard call charges

26 calls to premium rate and

other special numbers

30 Customer Services and

other important numbers

31 Your Group

32 message bundles

33 data services

36 BlackBerry bundles

37 using your phone abroad:

set up and costs

38 mobile data charges

40 Europe Traveller

41 World Traveller

42 International calling

43 Services

46 Network

performance promise

47 Early termination charge

contents

6

Animal plans

Orange has five packages that make choosing a phone plan simple:

Canary Racoon, Dolphin, Panther and Camel. Each package has been

designed around the lifestyles our customers lead, and how they use their

phones, providing a simple starting point for choosing the correct plan.

When you take an 18 month (or longer) contract we’ll give you a Magic

Number. Simply pick an Orange number and enjoy free unlimited calls as

part of your plan. Add another number every 6 months for as long as you

stay on an eligible package.

The talk plan allowances and prices detailed here are our standard high

street talk plans. Special deals and rates can be found online at shop.

orange.co.uk/shop/index

7

Canaryyou love keeping in touch

and stick to what you know

– talk and text.

Racoonyou need your phone to

keep in touch.

Dolphinyou love keeping in

touch, anyway you want

whether that’s by text,

email, facebook or

maybe even calling.

Pantheryou want it all – a plan

packed with inclusive

multimedia, text and

minutes and a great range

of handsets.

Camelyou get inclusive

international calls to friends

& family abroad.

The terms for all our animal plans, iPhone plans and Connected plans: Subject to any minimum term contract

stated. Monthly price subject to payment by direct debit and non-itemised billing. All services are for use in the UK

only, unless otherwise stated and subject to coverage and allowances as set out in your plan. If you choose a SIM only

plan, your phone may need to be unlocked by your old network, who may charge you. Unused benefits will not roll

over. Inclusive minutes for all plans: calls to UK landlines (beginning 01, 02, 03), UK mobile networks whilst in the

UK. Inclusive texts: person to person texts in the UK. Text message delivery notifications not included. Call usages

outside of inclusive allowance: Calls to call forwarding services (including those beginning 07), 05, 08 and 09

numbers are excluded from bundle. Calls to 0800 and 0808 will cost 20p/min, and calls to 0845 and 0870 will cost 40p/

min. For Panther Extra customers calls to 0800 and 0808 cost 7.4p/min, and calls to 0845 and 0870 cost 12.4p/min.

Other 08 numbers cost up to 76.6p/min. 070 numbers cost up to 76.6p/min. 09 numbers cost up to £2/min. Once your

allowance is used up, all calls are rounded to the nearest minute (except on Panther Extra where they’re rounded to

the nearest second and subject to a one minute minimum call charge). Calls to UK landlines and UK mobile networks

are charged at 35p per minute and 35p to answerphone on Animal plans; 35p per minute and 35p to answerphone on

6 month SIMO iPhone plans (answerphone is free on remaining iPhone plans in the UK); 25p per minute and 25p to

answerphone on Panther Extra. Texts are 12p each. Inclusive international calls: are calls made from your mobile

to mobiles and landlines in the countries listed at orange.co.uk/paymcamel. Fair usage policies: inclusive benefits

are subject to Orange fair usage policies which vary from time to time: Unlimited talk, texts and landlines - 3,000 texts

or minutes per month; Unlimited email - 500 MB per month; and Magic Numbers - 3 hours per Magic Number per

day. Usage above these amounts will constitute abuse and Orange may monitor usage and withdraw the benefit from

your account. WiFi: 3GB a month on all plans apart from Connected iPhone and iPad plans, where it’s 10GB a month

instead. Magic Numbers: Orange to Orange calls only, other terms apply, see orange.co.uk/terms These terms may

also apply to your plan and services, depending on which are included in your plan or selected by you to add to your

plan. Inclusive e-mail: UK use only and you’ll need a compatible phone. Email terms can be seen at www1.orange.

co.uk/emailonyourphone/terms.html BlackBerry service is subject to further terms at orange.co.uk/business/bis/

terms Inclusive mobile internet and/or tethering: you’ll need a compatible phone and/or computer. Browsing is not

to be used for other activities (e.g. non-Orange internet based streaming services, voice or video over the internet,

instant messaging, peer to peer file sharing). Does not include event charges such as for ringtones or games (transport

costs for these events are included). Mobile Internet: A daily flat rate of £1 per day applies for out of bundle data

usage. This is subject to a daily fair usage allowance of 25MB, and a monthly download limit of 500MB. 25MB provides

enough data for normal levels of email usage and browsing. However, for customers who are planning to download

and stream data we would recommend that you take up one of our 500MB or 1GB data bundles. Please note, should

you regularly exceed the 25MB daily fair usage allowance and as a result, you reach your 500MB limit before the end

of the monthly period, network protection controls may be applied to your service. This may result in a reduced speed

of transmission. Tethering: A daily flat rate of £1 per day applies for out of bundle use. If you’re on a plan that includes

mobile internet and tethering, you’ll pay £1 a day if you use tethering and £1 a day if you use mobile internet for out

of bundle use. This is subject to a daily fair usage allowance of 25MB tethering. Please note, should you reach your

500MB limit before the end of the monthly period, network protection controls may be applied to your service. This

may result in a reduced speed of transmission and/or disconnection. iPhone tethering bundles available on iphone

plans only. Inclusive WiFi: Inclusive WiFi on compatible phones or tablets gives you unlimited WiFi use each month

at BT Openzone hotspots in the UK (to find a hotspot, check out btopenzone.co.uk). If you go over your plan’s fair use

policy amount, we may monitor usage and restrict your data connection and/or data consumption and/or require you

to move to a service plan or bundle more appropriate to your use and/or disconnect you. As Orange isn’t the provider

of the WiFi service, we aren’t responsible for whether there is WiFi available where you want it, or for the quality of that

service. We might swap your WiFi service to another provider in future, provided that you get the same experience.

Remember that BT’s terms, including those about acceptable use, will also apply to you when you use BT Openzone.

You can see these here: www.btopenzone.com/terms-and-conditions/index.jsp Inclusive Swapables for Panther

and Panther Connected customers (except Panther Extra and Panther SIMO): Swapables are multimedia

products and subject to the terms on page 18 below. Panther 24 month plans costing less than £20.50 a month

and Panther 18 month plans costing less than £26 a month can choose one Swapable at a time, all other Panther

customers can choose two. You can change each Swapable in Orange World once every 30 days. We might change

the range of Swapables available for you to pick from in future. Upgrading Swapables: You may be able to upgrade

an existing Swapable on your account for an additional charge. If you change a Swapable, we’ll remove the upgrade

at the same time. First month free: applies to multi-media products, where we say so, and where a product is taken

for the first time. Your First Month Free will last for 30 days and then automatically roll to a monthly charge unless you

tell us to stop it by following the procedure set out in the product or by calling 150 from your Orange phone before the

end of the 30 day free period. You can cancel your monthly subscription at any time in the same way. Panther Extra

plans are available on selected phones only. Connected plan: Answer Phone is included in allowance except on plans

costing £41 or more a month where its free. Inclusive mobile internet allowance for use on both your mobile broadband

device and phone. Unlimited Wifi: subject to 10GB fair use. Once you have used up any inclusive mobile internet and

tethering allowance across both your mobile broadband and phone you will be charged a daily flat rate of £2 per day

(subject to fair usage of 50MB per day) Just to be clear, the Orange Bill Promise doesn’t apply to your Connected plan.

Other terms apply, see orange.co.uk/terms

8

Canaryyou love keeping in touch and stick to what you know – talk and text.

9

30 days SIM only package

cost £10.50 £15.50 £20.50

minutes 100 300 600

texts unlimited

free Answer Phone –

Magic Number –

18 month package

cost £15.50 £20.50 £26.00 £31.00

minutes 100 200 300 500

texts 500 unlimited


Magic Number yes

24 month package

cost £10.50 £15.50 £20.50 £26.00

minutes 100 200 300 500

texts 500 unlimited


Magic Number yes

12 month SIM only package

cost £10.50 £15.50

minutes 300 600

texts unlimited


Magic Number yes

Racoon

you need your phone to keep in touch.

10 11

18 month package

cost £20.50 £26.00 £31.00

minutes 50 200 400

benefit unlimited UK landline calls


Magic Number yes

24 month package

cost £15.50 £20.50 £26.00

minutes 50 200 400



Magic Number yes


cost £15.50 £20.50

minutes 200 500



Magic Number –


cost £10.50 £15.50

minutes 200 500



Magic Number yes

12

Dolphinyou love keeping in touch, anyway you want whether that’s by text, email, facebook or maybe even calling.

13

18 month package

cost £15.50 £20.50 £26.00 £31.00 £36.00 £41.00 £46.00

minutes 30 100 200 400 600 900 1200

texts 500 unlimited

anytime Mobile Internet 100MB 250MB

inclusive multimedia

services– push email

free Answer Phone – yes

Magic Number yes

24 month package

cost £10.50 £15.50 £20.50 £26.00 £31.00 £36.00 £41.00

minutes 30 100 200 400 600 900 1200

texts 500 unlimited



services– push email


Magic Number yes


cost £10.50 £15.50 £20.50 £26.00 £31.00

minutes 50 200 500 800 1000

texts unlimited

anytime Mobile Internet 100MB 100MB 250MB 250MB 250MB


Magic Number –


cost £7.00 £10.50 £15.50 £20.50 £26.00

minutes 150 200 500 800 1000

texts 500 unlimited

anytime Mobile Internet 100MB 100MB 250MB 250MB 250MB


Magic Number yes

Panther

you want it all – a plan packed with inclusive multimedia, text and minutes and a great range of handsets.

14 15

18 month package

cost £20.50 £26.00 £31.00 £36.00 £41.00 £46.00 £51.00 £66.00

minutes 50 100 200 400 600 900 1200 3000

text unlimited

anytime Mobile Internet browsing & tethering

250MB 500MB 750MB 1GB 2GB

inclusive multimedia services

push email & unlimited WiFi

Swapable benefit 1 2


Magic Number yes

additional benefit –

dedicated Customer Service, itemised

billing

24 month package

cost £15.50 £20.50 £26.00 £31.00 £36.00 £41.00 £46.00 £61.00

minutes 50 100 200 400 600 900 1200 3000

text unlimited

anytime Mobile Internet

browsing & tethering250MB 500MB 750MB 1GB 2GB



Swapable benefit 1 2


Magic Number yes

additional benefit –

dedicated Customer Service, itemised

billing

Panther extra 24 month package

cost £25 £35

minutes 500 1000

text unlimited




Swapable benefit –


Magic Number yes

optional benefitFree for the first 30 days for one of the service (New & upgrade customer only):

sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or Orange Game Zone charged £5 per month unless cancelled.

you get inclusive international calls to friends & family abroad.

16 17

30 days SIM Only package

cost £20.50

minutes 400

text unlimited

benefit 100 International minutes

Magic Number –


cost £15.50 £20.50 £26.00 £31.00 £36.00

minutes 100 300 600 900 1200

text unlimited


browsing & tethering250MB 500MB 500MB 750MB 1GB


servicespush email & unlimited WiFi


Magic Number –


cost £10.50 £15.50 £20.50 £26.00 £31.00

minutes 100 300 600 900 1200

text unlimited


browsing & tethering1 250MB 500MB 500MB 750MB 1GB




Magic Number yes

24 month package

cost £31 £36 £41 £46

minutes 400 600 900 1200

text unlimited

Mobile Internet

browsing & tethering1.5GB 2GB 2GB 2GB



Swapable benefit 2 2 2 2

free Answer Phone – – yes

Magic Number yes

*WiFi: BT Openzone hotspots in the UK. 1 Mobile internet: UK mobile browsing only. Data allowance shared across mobile devices.

^ Subject to 10GB per month fair usage policy.

Connected Panther plan

1918

Compatible phone required. Some products are available to buy for a one-off download charge; other products will have a monthly subscription charge

which will continue until you tell us to stop it by calling 150 from your Orange phone. Data charges may apply. Use is subject to coverage and the fair use

policies for mobile internet and WiFi set out on page 7. Other terms apply to each multimedia product, check them out in Orange World.

chargeable options

£3.00 £4.00 £4.99 £5.00 £6.00 £8.99 £9.99Various prices

Russell

Grant

Astrolgy

MTV

Mobile TV

(Starter

Pack)

Go Commute

Sky News

and

Sports

Mobile TV

Max Pack

Deezer

Premium+Book Club

Email

247 Sport

Navigon Mobile

Sat Nav

Games Zone

Whatever plan you’re on, you can add a multimedia service

from £3 a month and get your social life sorted. If you already

have a multimedia service in your plan and want to set it up, or

add another one, visit orange.co.uk/youraccount

19

iPhone plansGet the most out of your iPhone with specially designed plans

including generous mobile internet on our network and at WiFi

hotspots in the UK.

18 month package

cost £31.00 £36.00 £41.00 £46.00

minutes 200 600 900 1200

text 250 500

Mobile Internet 500MB 750MB

WiFi unlimited

Magic Number yes

free Answer Phone yes

itemised paper billing £1.54 per month

tethering from £1 per day

24 month package

cost £41

device Phone Tablet

minutes 200 –

text unlimited –

Mobile Internet browsing

& tethering2GB

WiFi1 unlimited2

*Selected devices only.1WiFi: BT Openzone hotspots in the UK.2Subject to fair usage policy of 10GB per month per device.

Connected Orange plan*

24 25

Standard call charges (exclude Panther extra)

You get loads of minutes and texts in your package, but if you use these up, the following charges apply.

All voice calls outside allowance will be subject to minimum call charge of 1 minute and then charged per minute.

Calls are calculated per second in bundle.

price per minute cost per minute

standard UK landline (01, 02, 03 numbers) 35p

calls to other Orange customers 35p

calls to other mobile operators including calls to T-Mobile customers

35p

Answer Phone retrieval1 35p

Standard text Messaging 12p per message

Text Message delivery receipt 1p*

Photo Messaging 30.6p per message

Video Messaging 51.1p per message

Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers

35p (min 0p)

51.1p (min 0p)

1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not included within talk plan text message allowance.

Calls to premium rate and special numbers

number prefix

Call charges if using

an Orange phone

(per min/text)

Minimum charge

calls to charity helplines Free. Visit orange.co.uk/charity for full details

calls to 0808 20.0p 20.0p

calls to 0800, 0500 20.0p 20.0p

calls to 0845 and 0870 40.0p 40.0p

calls to 056 20.4p 20.4p

calls to call forwarding services* 20.4p 20.4p

calls to 0844 followed by 477 10.2p 10.2p

calls to 0844 followed by

428, 462 or 56676.6p 76.6p

calls to all other 0844 and 0843 numbers 12.3p 12.3p

calls to 0871, 0872, 0873 35.7p 35.7p

calls to personal number services beginning with 070

76.6p 76.6p

satellite calls £5.87 13.2p

satellite text message £1.50 £1.50

076 paging number service up to 76.6p up to 76.6p


76.6 76.6

calls to 055 10.2p 10.2p

Premium rate numbers (09)

For specific details on 09 call charges, please visit orange.co.uk/paymonthly guide and

download the ’09 Premium rate number’ guide The call will be charged between £1 and £2

per minute or as a fixed charge.

09 numbers charged per minute are rounded for the first minute and billed per second

thereafter (if applicable).

International premium rate numbers (Calls to premium rate services operating on international prefixes)

£1.54

* Further detail for call forwarding number ranges can be found at orange.co.uk/pmcf

26 27

* Further detail for call forwarding number ranges can be found at orange.co.uk/pmcf

calls to premium rate and other special numbers

number prefix

Call charges if using

an Orange phone

(per min/text)

Minimum charge

calls to charity helplines Free. Visit orange.co.uk/charity for full details

calls to 0808 15.3p 15.3p

calls to 08001, 0500 15.3p 15.3p

calls to 0845 and 0870 20.4p 20.4p

calls to 056 20.4p 20.4p

calls to call forwarding services* 20.4p 20.4p

calls to 0844 followed by 477 10.2p 10.2p

calls to 0844 followed by

428, 462 or 56676.6p 76.6p

calls to all other 0844 and 0843 numbers 12.3p 12.3p

calls to 0871, 0872, 0873 35.7p 35.7p


76.6p 76.6p

satellite calls £5.87 13.2p

satellite text message £1.50 £1.50

076 paging number service up to 76.6p up to 76.6p

calls to 055 10.2p 10.2p

Standard call charges for Panther Extra planAll voice calls outside allowance will be subject to minimum call charge of 1 minute, then charge per second.

zone cost per minute

standard UK landline (01, 02, 03 numbers) 25p

calls to other Orange customers 25p

calls to other mobile operators including calls to T-Mobile customers 25p

Answer Phone retrieval1 25p

Standard text Messaging 12p per message

Text Message delivery receipt 1p*

Photo Messaging 30.6p per message

Video Messaging 51.1p per message

Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers

30.6p (min 0p)

51.1p (min 0p)

1 Answer Phone retrieval is chargeable, unless stated otherwise. *Not included within talk plan text message allowance.

From 25 August 2011, new call charges will be applied to the following number

ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more

information, please find details below.

number prefix

Call charges if

using an Orange

phone (per min)

Minimum call

charge

calls to 0808 7.4p 7.4p

calls to 08001, 0500 7.4p 7.4p

calls to 0845 and 0870 12.4p 12.4p

¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February 2011.

Please find detail at: orange.co.uk/dwp

28 29

number prefixcall charges if using an Orange phone

(per minute)

premium rate numbers (09)

For specific details on 09 call charges, please visit orange.co.uk/paymonthly guide and download the ’09 Premium rate number’ guide

The call will be charged between £1 and £2 per minute or as a fixed charge.

09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable)

International premium rate numbers ( calls to premium rate services operating on international prefixes)

£1.54

calls to premium rate and other special numbers

continued

For more information on premium rate services and network translation services (08 numbers) please see our codes of practice at orange.co.uk/

codesofpractice.

1 A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February 2011.

Please find detail at: orange.co.uk/dwp

Customer Services and other important numbers

call charges in the UK to

call charges if using

an Orange phone

(per minute)

number to

call from

an Orange

phone

number to

call from any

other mobile

Orange customer and

operator servicesfree 150 07973 100 150

emergency services free 999/112 999/112

Orange Credit Card

customer Service¹5.1p 850 –

if you call these numbers from any other network, you will be charged at that network’s

rate

administration and other charges

payment related charges

non-direct debit paymentper mobile

number£3.58

payment failure – direct debit per failure £5.00

late payment – a charge for paying your bill late in any one month per bill £5.00

The cost of the telecommunications services remain the same irrespective of the payment method.

Late payment charges are not subject to VAT on consumer price plans

30 31

■ enjoy unlimited free calls within the UK between all the

phones in your Group, regardless of whether they are

pay monthly or pay as you go customers

■ one bill for everyone in Your Group

■ convenient weekly or monthly pay as you go top-ups

from a minimum of £2.50 per week or £10 per month

■ Reserve Tank for pay as you go customers

Terms and conditions apply. For further details go to orange.co.uk/yourgroup or call customer services on 150.

Your Group

Enjoy unlimited free calls between phones in your household and an easy

way to keep on top of the bills with Your Group from Orange. Calls to other

Your Group users on the same account are subject to a fair usage policy

of 3000 minutes per month per user.

Pay as you go customers must have at least 10p available airtime credit

to make free calls to other Your Group subscribers on the same account.

message bundles

Adding a text bundle to your package can save you up to 75% off on

standard text rates. To add text or photography bundles to your account

call customer services free on 150.

Unused text or photography bundles do not roll over so make sure you use

them up each month.

Along with great savings on photo messaging, the 50 and 100 message

photography bundles include unlimited free uploading to Orange Album.

text bundle cost per month

30 messages £3.06

100 messages £5.10

unlimited messages1 £5.10

photography bundle cost per month

15 messages £3.06

50 messages £5

100 messages £7.50

¹Unlimited offer is subject to fair usage.

32 33

data services

Mobile Internet

Using a phone that supports GPRS or 3G, you can have an “always on”

connection to services via the Mobile Internet to visit sites including Google,

Yahoo!, eBay and Amazon or send and receive your personal e-mail including

Yahoo! Mail and many others.

With a mobile internet pack you can:

■ access amazing content and downloads via Orange World

■ browse the whole of the Mobile Internet

■ send and receive your personal email (either via Orange World or direct

to your phone’s inbox, depending on email provider and handset)

megabytes explained

The number of megabytes (MB) you use per month will depend on what you

do on the Mobile Internet or how many emails you send and receive (which will

determine the best value bundle for you).

For example, 4MB of data means you could do all of the following in one

month:

■ browse 250 colour pages, including picture galleries,

sports action, live news, maps and more

■ download two wallpapers each month

■ download two ringtones each month

■ download one film trailer or video clip each month

As a general guide, sending 100 short emails each containing 100 words

is approximately equivalent to 1MB.

Orange Mobile Broadband

With an Orange Mobile Broadband dongle you can gain access to the web

and email on your laptop while you’re out and about. For Orange Mobile

Broadband pricing please go to orange.co.uk/mobilebroadband or call 150

from your Orange phone.

Pay as you use without a data bundle

From 6th September 2011, all customers who join in animal 18-month or

24-month talk plans there will be £1/day tethering data charge applied when

tethering is chargeable.

As of the 1st April 2011, we introduced a daily flat rate of £1 per day in

replacement of the daily cap (see table below). This will apply automatically to

new customers from 1st April 2011 for out of bundle data usage. Upgrading

customers moving to a new talk plan will also get the new £1 per day flat

rate automatically from 1st April 2011. Existing customers will receive a SMS

notifying them of when the new daily flat rate will apply to them.

Mobile Internet browsing bundles from April 2011

Mobile Internet cost information

out of

bundle

cost

availability

Anytime Monthly

Browsing Bundle (500MB)

£5 per

month

500MB anytime

allowance per month

£1

per dayAll PAY monthly customers

Anytime Monthly

Browsing Bundle (1GB)

£10.21

per

month

1GB anytime

allowance per month

£1


A daily flat rate of £1 per day applies for out of bundle data usage. This is a limited data bundle, which is subject to a daily fair use limit of 25MB or

500MB per month. 25MB provides enough data for normal levels of email usage and browsing, however for those customers who are planning to

download and stream data we would recommend that they take up one of our 500MB or 1GB bundles

Existing customers can op-Out from the 61.3p rate by contacting customer services and move to £1 cap. New customers from 1st April 2011 or

upgrading ones going onto new talk plans from 1st April 2011 will get the £1 daily rate as default and not be entitled to opt out.

WiFi Bundles

bundle cost bundle elements bundle duration

£2 unlimited WiFi* 30 days

*Subject to 3GB fair usage per month.

34 35

BlackBerry bundles

You can enjoy unlimited access to your email for free on Panther plans. If you’re

on another plan you can bring your BlackBerry to life for only £5 a month.

BlackBerry bundles

Pay monthly plan Panther plans other plans

unlimited email access free £5 per month

Unlimited UK data is subject to an Orange fair usage. For more information please go to orange.co.uk/blackberryfairusage’

Pay as you use without a data bundle

continued

Mobile Internet browsing bundles


out of

bundle

cost

availability

Daily bundle*£1.02

per day

Mobile internet access

for one day. Valid until

23:59:59 on day of purchase

– All PAY monthly customers

Prior to 1st March 2010, if you do not want to buy an internet bundle you

can pay as you use for £3/MB. The Daily Cap is automatically available to

new customers, however, existing customers will need to request the service,

Daily Cap will ensure that you will never spend more than £1.54 per day when

browsing. You can buy a daily bundle for £1.02.

*Should not to be used for Internet Tethering (E.g. Using your handset as a modem)

As of the 1st March 2010, we introduced a daily flat rate of 61.3p per day in

replacement of the daily cap (see table below). This will apply automatically to

new customers from 31 March 2010 for out of bundle data usage. Upgrading

customers moving to a new talk plan will also get the new 61.3p per day flat

rate automatically from April 30 2010. Existing customers will receive a SMS

notifying them of when the new daily flat rate will apply to them.

A daily flat rate of 61.3p per day applies for out of bundle data usage. This is a limited data bundle, which is subject to a daily fair use limit of 25MB.

25MB provides enough data for normal levels of email usage and browsing, however for those customers who are planning to download and stream

data we would recommend that they take up one of our 500MB or 1GB bundles. Existing customers can op-Out from the 61.3p rate by contacting

customer services and go back to the £1.54 cap. New customers from March 31 2010 or upgrading ones going onto new talk plans from April 30th

will get the 61.3p daily rate as default and not be entitled to opt out.

Mobile Internet browsing bundles from March 2010


out of

bundle

cost

availability

Anytime monthly

browsing bundle (500MB)

£5 per

month

500MB anytime

allowance per month

61.3p


Anytime monthly

browsing bundle (1GB)

£10.21

per

month

1GB anytime

allowance per month

61.3p


36 37

using your phone abroad: set up and costs

Using your phone abroad is as simple as using it at home. 24 hours before you

travel, call 150 to enable international calling. To set up your Answer Phone

PIN call 123 from your Orange phone (this will enable you to retrieve messages

from your Answer Phone whilst abroad).

If you need to know how much a call is going to be whilst you’re away,

you can text “FROM [COUNTRY]” to 159 and we’ll let you know the cost.

Don’t forget this is FREE.

calling

from zoneRepublic of Ireland

Channel Islands& Isle of

Man

Europe 1*

Europe 2

AustraliaUSA & Canada

Rest of World 1

Rest of World 2

calling the

UK, Ireland

& Channel

Islands or

Europe 1

36.6p 30.5p 36.6p £1.30 85p £1.10 £1.45 £1.75

calling any

other zone40.9p 40.9p 71.5p £1.30 85p £1.10 £1.45 £1.75

receiving

calls11.5p 9.5p 11.5p 70p 70p 70p 90p £1.00

sending

texts10.2p 10.2p 10.2p 40p 40p 40p 50p 50p

photo

messaging (less than 50KB)

61.3p 61.3p 61.3p 61p £1.02 £1.02 £1.02 £1.02

photo

messaging (over 50KB

including video

messaging)

76.6p 76.6p 76.6p 77p £1.53 £1.53 £1.53 £1.53

listen to

answer

phone36.6p 36.6p 36.6p £1.33 87p £1.12 £1.48 £1.79

* Calls to customer services are free from your Orange phone. All call rates above are pence per minute (ppm) In EEA countries Iceland, Liechten-

stein & Norway, French Guiana, Gibraltar, Guadeloupe (inc St Barthelemy and St Martin), Martinique, Reunion you will be charged 30.5p to make a

call and 9.5p to receive a call from Ireland and Channel Islands zone and Europe 1 zone. Prices apply to all networks in all countries and zones.

All calls made whilst in Ireland & Channel Islands and Europe 1 will be charged per second with a 30 second minimum call charge; and calls

received whilst abroad will be charged per second for all zones (No minimum call charge). All the SMS sent whilst in Ireland & Channel Islands

and Europe 1 will be charge 10.2p per message.

For more information regarding call charge in aircraft, please go to orange.co.uk/aircraft.

For more information regarding call charge in ship services, please go to orange.co.uk/ship.

Travel Data bundles make it easy to access the information you want and stay

in touch while you’re away. Sign up for one of our bundles to enjoy discounted

rates on data while travelling. These bundles are perfect for browsing the

internet on your phone.

mobile data charges

If you’re not sure how often you’ll need data, you may prefer to pay for the

data you use as you use it: this now costs as little as £3.07/MB (1MB on your

mobile gives you approximately 100 WAP pages or 100 emails or lets you

send 10 pictures).

Data used from zoneGPRS/3G data

- per MB

Ireland & Channel Islands £3.07

Europe 1 £3.07

Europe 2, Australia, USA & Canada, Rest of World 1, Rest of World 2

£8

Travel in Countries in Ireland & Channel Islands and Europe 1 zones

bundle cost bundle elements bundle durationout of bundle charges

per MB

£3.00 30MB 1 day* £3.07

£15.00 30MB 30 days £3.07

£50.00 150MB 30 days £3.07

£150.00 500MB 30 days £3.07

£15.00 30MB monthly £3.07

£50.00 150MB monthly £3.07

£150.00 500MB monthly £3.07

* Once you opt in, the bundle begins automatically, as soon as you start using data in Ireland and Channel Islands zone or Europe 1 zone. You will be

charged the bundle fee each day for any data you use up until the allowance has been used. If you use more than the bundle allowance, costs revert

to £3.07 per MB. The bundle will last up until midnight of that same day (local time).

38 39

Travel all around the world*

bundle cost bundle elements bundle duration out of bundle charges per MB

£8.17 4MB 30 days EU £3.07 / The rest of world £8**




£8.17 4MB monthly EU £3.07 / The rest of world £8**



Travel in USA or Canada

bundle cost bundle elements bundle durationout of bundle charges

per MB

£5.10 4MB 30 days £8

£12.25 10MB 30 days £8

£61.27 50MB 30 days £8

£5.10 4MB monthly £8



* Bundles are available in Ireland & Channel Islands, Europe 1 (include France and Spain), Europe 2 (include Turkey and Croatia), Australia, USA &

Canada, Rest of World 1 and Rest of World 2 zones.

**To find out relevant region country list(s), please go to orange.co.uk/abroad for further information.

Europe Traveller 30 day – holiday bundle Monthly – frequent traveller

cost £5.10 £10.22

allowance

200 Mins @27.50p/min to make calls

200 Mins @ to receive calls for free

in all countries in Europe

1000 Mins @27.50p/min to make calls

1000 Mins to receive calls for free

in all countries in Europe

Europe Traveller

Get 25% off standard roaming rates in Europe with a Europe Traveller bundle.

mobile data charges

continued

40 41

World Traveller

For £5.10 a month get unlimited discounts on all your calls and texts when

travelling in top international destinations such as the USA & Canada,

Australia, Turkey, Egypt and many more.

calling

from zone

making

calls

abroad

standard%

discount

receiving

calls

abroad

standard%

discount

sending

texts

abroad

standard%

discount

Ireland &

Channel

Islands

32.9p 36.6p 11% 10.4p 11.5p 14% 9.2p 10.2p 10%

Europe 1

(inc. France,

Spain)

32.9p 36.6p 11% 10.4p 11.5p 14% 9.2p 10.2p 10%

Europe 2

(inc. Turkey,

Croatia)

91p £1.30 30% 49p 70p 30% 28p 40p 30%

Australia 60p 85p 30% 49p 70p 30% 28p 40p 30%

USA &

Canada77p £1.10 30% 49p 70p 30% 28p 40p 30%

Rest of

World 1£1.16 £1.45 20% 72p 90p 20% 40p 50p 20%

Rest of

World 2£1.40 £1.75 20% 80p £1.00 20% 40p 50p 20%

■ calls to customer services are free from your Orange phone

■ prices apply to all networks in all countries and zones

■ where a discount rate is not applicable (some zones, products),

standard charges will apply

■ all calls made whilst in Ireland, Channel Islands & Europe 1 will be

charged per second with a 30 second minimum call charge, and all calls

made whilst abroad other than Ireland, Channel Islands & Europe 1 will

be charged in 60 second increments

■ all calls received whilst abroad will be charged in per second

■ in countries where VAT is applicable, VAT is included in the above rates

International Calling

Calling abroad from the UK

Flat rate charges from the UK means great value all day long, so you pay the

same all day, every day, whether you are calling a landline or mobile.

For a list of countries and which zone they are in visit orange.co.uk/

international

or call customer services on 150.

Call abroad Subscription

Get our Call Abroad Subscription for £2.56 a month and benefit from

discounts to all our international calling zones.

Calling abroad from the UKTexting

abroad from

the UK

photo

messaging

abroad from

the UK -

under/over

50KB

Making an

international

video call

Receiving an

international

video callstandard rates

Call Abroad

Subscription

rate

Orange Zone 60p 18p

20.4p 30.6p 51.1p free

Europe 1 60p 20p

Europe 2 60p 25p

Ireland 30p 15p

Australia 60p 28p

USA 40p 12p

Rest of World 1 £1.20 75p

Rest of World 2 £1.20 80p

Calling abroad

from the UK

Texting abroad

from the UK

photo messaging

abroad from

the UK - under/

over 50KB

Making an

international

video call

Receiving an

international

video call

Orange Zone 45p

20p 30.6p 51.1p free

Europe 1 45p

Europe 2 50p

Ireland 15p

Australia 50p

USA 30p

Rest of World 1 90p

Rest of World 2 £1

International calling charge for Camel SIM only tariff

42 43

Services

service description cost further information

Orange Care

Worldwide cover for your phone against loss, theft, damage as well as developing a fault, subject to Orange Care General Terms and Conditions. Any claim accepted will be subject to an administration fee (currently £15). Replacement is usually within 24 hours of a claim being accepted

£6 per month per phone including Insurance Premium Tax, not applicable to certain high value devices

£12 per month per phone including Insurance Premium Tax, applicable to certain high value devices

To arrange or request a copy of Orange Care Genernal Terms and Conditions (OCGTCs), please call 150 free from your Orange phone, or 07973100150 from any other phone

Orange Care is the insurance and warranty for your Orange device. The Orange Care General Terms and Conditions can be seen by visiting our website orange.co.uk.

Copy and Keep

Copy and Keep service, copies SMSs, photos, music downloads and videos (only media which is copyright free will be transferred) from phone to phone or to USB stick

Free for New and Existing Orange Care Customers or £6 as a stand alone charge (per transaction)

to use the Copy and Keep Service, visit an Orange Shop

118 000

Orange Directory Enquires service UK

To request a UK national phone number

89p per call. Maximum of 3 numbers per call. It is free to receive the searched number text. 30.6p per minute onward call connection

call customer services on 150 or visit orange.co.uk/118000

118 000 Information finder Directory Enquiries by text

Ask any type of question or request a directory listing by text

texts to 118000 - standard out of bundle rate; texts from 118000 - £1.02

call customer services on 150 or visit orange.co.uk/118000

Other 118’s Third party Directory Enquiries

–Prices to call other 118 numbers other than Orange may vary

Please call customer services on 150 or visit orange.co.uk/directoryenquiries

195 Accessibility Directory Enquiry service

blind/disabled directory enquiries

calls to this service are free for the first 90 seconds, then are charged at 20p per minute for onward call connections

call 195/150 to register for access call 07973 100 195 from any other mobile to access the service

Orange Text alerts

You can choose from a range of categories: sports, news, weather, horoscopes, lottery results, text messaging games and jokes, financial news, body and soul and entertainment alerts

From 12.3p per message received

call 277 for details


Orange Maps

Orange Maps gives you the best of mobile maps and in-car navigation all on your mobile phone

£5visit orange.co.uk/orangemaps

Orange Postcards

Use your phone to take a photograph and send it by MMS shortcode 80247 to be turned into a postcard that will be delivered by the Royal Mail

£1.79 in the UK

£2.24 overseas

standard WAP charges apply

visit orange.co.uk/mms

Orange Mobile TV

Orange TV lets you watch channels you all know and love, as well as some exciting new ones on your 3G phone

It costs £5 per month for regular TV packs, or £10 per month for the Max pack. Alternatively pay as you watch for 40p per minute

visit orange.co.uk/tv

Monkey tariff

Call 247 or 079 7310 0247 to listen to a friends playlist by entering their unique 7-digit Monkey playlist number

5p per minute from the UK. Standard roaming charges apply if calling from abroad

visit orange.co.uk/monkey

Music PlayerDownload songs from hundreds of artists straight to your phone

Tracks usually cost £1.54 per track or buy a bundle of 3 for £3.07. The cost is added to your monthly bill

visit orange.co.uk

Orange Email and Organise

View your emails on your handset via POP clients or Orange World. Have your third party email accounts and Orange email in one place by registering online to Orange Email Manager. Receive SMS email notifications or listen to your emails on Orange Answer Phone

Normal data charges apply

Email is included within the Orange World bundle allowance

SMS alerts are free

20.4p per minute to listen to your emails

visit orange.co.uk/emailandorganise

Answer Fax

Orange Answer fax lets you receive faxes directly to your phone while you’re out and about and forward them to a convenient fax machine for printing

charged at normal Answer Phone rate (additional charges may apply)

call customer services on 150

Fax and data services

Send and receive faxes and emails, even browse the internet while you’re on the move

Data calls to freephone numbers will be charged at standard rates, depending on your service plan

go to an Orange Shop or call 156

44 45

Services


Local Number

If you don’t want people to know you are using a mobile phone, you can have a local number. Available for London, Birmingham, Liverpool and Manchester dialling codes

No initial charge.

Monthly charges:

a number local to your billing address £18

a number not local to your billing address £32.94 cost per incoming call 10.20p (pm)


Memorable Numbers

You can also choose a phone number that everyone can remember

One off charge and then monthly charges depend on your service plan

bronze Orange number - £58.75

silver Orange number - £235

gold Orange number - £360

bronze local number - £88.13

silver local number - £117.50

gold local number - £146.88


Your Account onlineManage your Orange account online

– visit orange.co.uk

Bills and Statements Itemised bills £1.54call customer services on 150

Copies of bills

Copies of itemised bills £3.60 per copycall customer services on 150

Payment typeCharge for not paying by Direct Debit

£3.58 per numberFurther information: call customer services on 150

Bills in large print, Braille or Audio

–call customer services on 150


Phone unlocking charge

If you want to use your phone on an alternative network you can have your phone unlocked

£20.42. If you are still within the minimum term of your contract you must also pay the remainder of your monthly charges of your contract


Text delivery reportsReceive a text informing you whether your message was successfully delivered

1p per receiptcall customer services on 150

network performance promise –

we’ll give you credit if you’re cut off

Orange is the only network to give you up to a minute of talk time back, in the

unlikely event that you’re cut off during a call.

■ call the same number back within five minutes, and before calling

anyone else, and we’ll credit your account

■ redialled calls must last longer than three seconds for credit to be added

■ calls to fixed charge numbers, like Orange Directory Enquiries,

will be credited as a call at your standard rate

■ on Talkshare accounts the credit will be available for the rest

of the group to use

■ calls lost by a third party don’t qualify for credit

Our network promise doesn’t apply to 3G, international calls, calls made whilst

abroad, calls made whilst national roaming or freephone 0800 numbers.

46 47

early termination charge price guide information

■ If you wish to terminate your contract early you are required to pay the

remaining monthly line rental charges to cover your minimum contract

period. However, you could be eligible for a discount, as explained below.

■ Orange pays money to other networks when you make calls and send

texts and receives money when you receive calls and texts. So if Orange

usually pays more than it receives, we’ll make a saving if you terminate

your contract early.

■ Orange has looked at the average calls and texts made and received on

a range of tariffs and calculated whether on average we will save money

if you terminate early and if so, how much. That average saving is the

discount which you will receive.

■ It varies according to tariff and therefore the table below sets the discount

which will be applied to any tariff which falls within a particular band of

tariffs according to the cost of the monthly line rental.

Your Early Termination Charge is worked out by: subtracting the appropriate

discount (see table above) from your monthly line rental (Exc VAT). This is then

divided by 30 to give a daily Early Termination Charge, and multiplied by the

number of days left on your contract.

If you are on Everyday 50 a different calculation is used. Your Early Termination

charge is calculated by subtracting the appropriate discount (see table above)

from 0.43p. This number is then multiplied by the number of days left on your

contract and divided by 30.

Example: Dolphin 35 customer with 120 days left on contract. £3.62 (discount) is subtracted from £29.79 (monthly line rental Exc VAT) = £26.17.

This number is then divided by 30 to give daily Early Termination Charge £26.17 ÷ 30 = £0.87, and multiplied by 120 days left on the contract.

Total Early Termination Charge is: 0.87 x 120 = £104.68

from to discount

£0.00 £10.21 0

£10.22 £20.42 22p

£20.43 £30.64 £1.45

£30.65 £40.85 £3.62

from to discount

£40.86 £51.06 £7.16

£51.07 £61.27 £11.24

£61.28 £71.48 £19.08

£71.50 £81.70 £14.70

line rental including VAT

48

For further information about Orange and our products and services please

visit our website at orange.co.uk

The information contained within this booklet is correct at the time of going to press,

but Orange reserves the right to make subsequent changes to it, and services may be

modified, supplemented or withdrawn. For up to date information on the latest prices

please visit orange.co.uk

All prices include VAT unless otherwise stated.

© Everything Everywhere, UK registered company 02382161.

Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW

orange.co.uk

All other trademarks are acknowledged.

TAG 57009459/190412

This booket is printed entirely on recycled paper containing

100% post-consumer recovered fibre. You can recycle this publication again.

100%

PAYM-PG-20120419

Documents

monthly line rental

bt openzone hotspots

contacting customer services

network protection controls

information500mb anytime allowance

charity helplines calls

early termination charge

fair usage policy