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A SYNOPSIS ON
JOB SATISFACTION A CASE STUDY OF COALESCENTJOB SATISFACTION A CASE STUDY OF COALESCENT
TECHNOLOGIES PVT. LTD.TECHNOLOGIES PVT. LTD.
Supervisr!"Name: Vinita Srivastava
Designation: Lecturer
Su#$i%%e&
B'!
Name: Pawan KumarManocha
Enrollment No.:
0806!8!"#
S$eciali%ation: &uman
'esource
(e$)r*s + Ev),u)%r
($$rove)*Disa$$rove)
+, Evaluation-
($$rove)*Disa$$rove)
+,, Evaluation-
Sessi- //0"/1/
Dire2%r)%e + Dis%)-2e E&u2)%i- GJUS3T4 His)r
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DI(ECTO(ATE OF DISTANCE EDUCATION
GU(U JA5BHESH6A( UNIVE(SITY OF SC. 3 TECH4
HISA(
(ESU5E OF SUPE(VISO(7GUIDE
. N(ME : Vinita srivastava
". DES,N(/,N : lecturer
#. 12(L,3,4(/,N : M5( M4om PD4(
!. ('E( 3 SPE4,(L,S(/,N : &'
7. EPE',EN4E 9 #.7 ears
6. 33,4,(L (DD'ESS :
;. /ELEP&NE No. :
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Li%er)%ure (evie8
Bo@ satis=action is a s$eci=ic su@Cect o= attitu)es. (ttitu)es re=lect
ones =eelings towar)s in)ivi)uals organisations an) o@Cects. Bo@satis=action re=ers to ones attitu)e towar)s a Co@. (ttitu)es re=er to
$re)is$osition to res$on) @ut satis=action relates to the $er=ormance =actors.
(ttitu)es are long lasting @ut satis=action is )namic an) it ee$s on
changing. ,t can )ecline even more Fuicl than it is )evelo$e). /hus
managers nee) to $a attention to Co@ satis=action constantl.
,n sim$le wor)s Co@ satis=action can @e )e=ine) as the eGtent o=
$ositive =eelings or attitu)es that in)ivi)uals have towar)s their Co@s. Hhen
a $erson sa that he has high Co@ satis=action it means he reall lies his
Co@ =eels goo) a@out it an) values his Co@. Bo@ satis=action is the en) =eelingo= a $erson a=ter $er=orming a tas. ,t is an in)ivi)ual state o= min). /o the
eGtent that a $ersons Co@ =ul=ills his )ominant nee)s an) in consistent with
his eG$ectations an) values the Co@ will @e satis=ing. /he =eeling woul) @e
$ositive or negative )e$en)ing u$on whether nee) is satis=ie) or not.
Bo@ satis=action is )e=ine) as a $leasura@le emotional state resulting
=rom a$$raisal o= ones Co@. (n e==ective reaction to ones Co@.
6eiss
Bo@ satis=action is general attitu)e which is the result o= man s$eci=ic
attitu)es in three areas namel:
S$eci=ic Co@ =actors
,n)ivi)ual characteristics
rou$ relationshi$ outsi)e the Co@
B,u$ )-& N)',r
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Pr#,e$ S%)%e$e-%
/he term Co@ satis=action was @rought to lime light @ Hpp2*
+>#7-. &e revive) #7 stu)ies on Co@ satis=action con)ucte) $rior to >##
an) o@serves that Bo@ satis=action is com@ination o= ps'2:,>i2),4
p:'si,>i2), )-& e-vir-$e-%), 2ir2u$s%)-2es. /hat causes a $erson to
sa. I, m satis=ie) with m Co@J. Such a )escri$tion in)icate the variet o=
varia@les that in=luence the satis=action o= the in)ivi)ual @ut tell us nothing
a@out the nature o= Bo@ satis=action.
T:e pre2% is % +i-& %:e v)rius i$p)2% + %:e J#
S)%is+)2%i- - %:e &i++ere-% ,eve,s + %:e r>)-i)%i- )-&
:8 &es i% )++e2% %:e 8r*i-> 2)p)#i,i%ies + %:e e$p,'ee.
6e )re >i-> % s%u&' e)2: )-& ever' )spe2% + %:e #
8:i2: )++e2% %:e ,eve, + J# S)%is+)2%i- + %:e e$p,'ee.
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O#e2%ive + %:e s%u&'
/he o@Cective o= the stu) is as =ollows
/o assess the satis=action level o= em$loees in 4oalescent
/echnologies Pvt. Lt).
/o i)enti= the =actors which in=luence the Co@ satis=action o=
em$loees.
/o i)enti= the =actor which im$roves the satis=action level o=
em$loees. /o now the em$loee satis=action towar)s the =acilities.
/o o==er valua@le suggestions to im$rove the satis=action level o=
em$loees.
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(ese)r2: 5e%:&,>'
'esearch metho)olog is the sstematic wa to solve the research
$ro@lem. ,t gives an i)ea a@out various ste$s a)o$te) @ the researcher in asstematic manner with an o@Cective to )etermine various manners.
(ese)r2: Appr)2:
/he research worer contacte) the res$on)ents $ersonall with
well
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(ll the Fuestions in the Fuestionnaire are organi%e) in such a wa that elicit
all the relevant in=ormation that is nee)e) =or the stu)
S%)%is%i2), T,s
/he statistical tools use) =or anal%ing the )ata collecte) are
$ercentage metho) chi sFuare @ar )iagrams an) $ie )iagrams.
A-),'sis + D)%)
/he )ata are collecte) through surve an) @oos re$orts news$a$ers
an) internet etc. the surve con)ucte) among the em$loees o= 4oalescent
/echnologies Pvt. Lt). /he )ata collecte) @ the researcher are ta@ulate)an) anal%e) in such a wa to mae inter$retations.
Various ste$s which are reFuire) to =ul=ill the $ur$ose i.e. e)iting
co)ing an) ta@ulating. E)iting re=ers to se$arate correct an) mo)i= the
collecte) )ata. 4o)ing re=ers to assigning num@er or other sm@ols to each
answer =or $lacing them in categories to $re$are )ata =or ta@ulation re=ers to
@ring together the similar )ata in rows an) columns an) totaling them in an
accurate an) meaning=ul manner
/he collecte) )ata are anal%e) an) interru$te) using statistical tools
an) techniFues.
Li$i%)%i-s + %:e s%u&'
/he surve is su@Cecte) to the @ias an) $reCu)ices o= the res$on)ents.&ence 00 accurac cant @e assure).
/he researcher was carrie) out in a short s$an o= time where in the
researcher coul) not wi)en the stu).
/he stu) coul) not @e generali%e) )ue to the =act that researcher a)a$te) $ersonal
interview metho).
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S2pe + %:e s%u&'
/his stu) em$hasis in the =ollowing sco$e:
/o i)enti= the em$loees level o= satis=action u$on that Co@.
/his stu) is hel$=ul to that organisation =or con)ucting =urther
research.
,t is hel$=ul to i)enti= the em$loers level o= satis=action towar)s
wel=are measure.
/his stu) is hel$=ul to the organisation =or i)enti=ing the area o=
)issatis=action o= Co@ o= the em$loees.
/his stu) hel$s to mae a managerial )ecision to the com$an.
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QUESTIONNAIRE
Dear 'es$on)ent
, the un)ersigne) is a @ona=i)e stu)ent o= M5()r&i-> JOB Si%u)%i-s
/icin an one @oG SATISFACTION LEVEL
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Strongl
Dissatis=ie)
Dissatis=ie) Partiall
Satis=ie)
Satis=ie) Strongl
Satis=ie)
FACILITIES
.,n=rastructure
".wor$lace+regar)ing
cleanliness an) hgiene-
#.5asic (menities
6O(9ING CONDITIONS
.Horing &ours
".Horloa)
#.'esources (vaila@ilit
SUPE(VISION
.Nature o= Su$ervision
6O(9 G(OUP
.,nter$ersonal
'elations
".4ommuniction
#./eam S$irit
6O(9 ITSELF
.Bo@ Sco$e
".Variet
#.(utonom an)
3ree)om
O(GANISATIONAL FACTO(S
.Salaries an) Hages".$$ortunities o=
Promotion
OTHE(S
.rganisational
Disci$line
".4o)e = 4on)uct
P)r%"! (e>)r&i-> J# Per+r$)-2e )-& Appr)is),
. , have @een $asse) u$ at least once =or a $romotion in the $ast =ew
ears.
Strongl (gree
(gree
Neither (gree nor Disagree
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Disagree
Strongl Disagree
". , s$en) $arts o= m )a )a)reaming a@out a @etter Co@.
Strongl (gree
(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
#. , =in) much o= m Co@ re$etitive an) @oring.
Strongl (gree
(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
!. , am mentall an)*or $hsicall eGhauste) at the en) o= a )a at
wor.
Strongl (gree
(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
7. , =eel that m Co@ has little im$act on the success o= the com$an.
Strongl (gree
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(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
6. , have an increasingl @a) attitu)e towar) m Co@ @oss an)
em$loer .
Strongl (gree
(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
;. , am no longer given the resources , nee) to success=ull )o m Co@.
Strongl (gree
(gree
Neither (gree nor Disagree Disagree
Strongl Disagree
8. , am not @eing use) to m =ull ca$a@ilities.
Strongl (gree
(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
>. , have receive) no @etter than A=airA evaluations recentl.
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Strongl (gree
(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
0. , =eel as though m @oss an) em$loer have let me )own.
Strongl (gree
(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
. , o=ten =eel overwore) an) overwhelme).
Strongl (gree
(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
". , am =reFuentl stresse) out at wor.
Strongl (gree
(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
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#. , live =or weeen)s an) )as awa =rom the Co@.
Strongl (gree
(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
!. , =in) msel= negativel com$aring m situation to m $eers.
Strongl (gree
(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
7. , =eel m @a) )as at wor outweigh the goo) ones.
Strongl (gree
(gree
Neither (gree nor Disagree
Disagree
Strongl Disagree
6. , o=ten eG$erience a sensation o= time stan)ing still when , am at
wor.
Strongl (gree
(gree
Neither (gree nor Disagree
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Disagree
Strongl Disagree
Date:
Place: /hanou.
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(EFE(ENCES
B*s! "
PestonCee D. M. IMotivation an) Bo@ Satis=actionJ stE)ition. Macmillan
,n)ia Limite).
u$ta 4. 5. I&uman 'esource ManagementJ Sultan 4han) an) Sons
E)ition "00;. ,S5N 8