Paul Dolley Unified Communications Consultant - Asia Pacific email : pdolley@nortel

Paul DolleyUnified Communications Consultant - Asia Pacificemail : [email protected]

Enriching Your Microsoft UC Solution……… Integration Vs Interoperability

AgendaICA OverviewBroad Complementary Portfolio for Unified Communications

Business Grade TelephonyClientsConferencingBusiness Optimized networking

Q&A Session

Our Technology• 12000 R&D

Employees• Over 5500

patents• Wireline, Cable,

Wireless• #1 in Enterprise

Telephony Lines• #2 in IP Business

Telephony• #2 in Contact

Center• #1 in Carrier

VOIP• #1 WAN• #2 Carrier Grade

Optical

Our Clients• 83 Fortune 100 companies rely on Nortel Global Services

• 1000s of VoIP installations since 2003

• Designed, installed and launched 300 wireless networks in over 50 countries

• Over 100 clients’ networks managed around the worldincluding our own!

Our People• 100+ MCSE’s • MSFT GOLD

partner• 200 Cert on MS

UC• Industry-leading

qualifications • Multi-vendor

certifications• 1000+ network

architects and engineers

• 2200+ technical support engineers handle 20,000 cases monthly

• 500+ experienced project managers

Our Presence• Offices in 150 countries

• 3 Network Management Centers support customers globally 24x7x365

• Hosted Solutions Center

• 25 Service and Support Centers around the world

• 2 Global Collaboration Centers

• 10,000 service professionals

Global Leader in Communications & NetworkingNortel

Accelerate transformation to VoIP and UCSimplify and enhance how people work togetherDeliver the highest quality experienceExtend VoIP and UC across the businessEase UC migration with end-to-end converged services

R&DGo-to-Market Services

Strategic Alliance

The ICA JourneySegmented Transformed

Software-based UC platformBreadth of portfolio

Ease of deployment & management

Single, rich user experience Converged mobilitySingle directory & identity

Investment protectionUC enabled business processes

Open and extensible

CS1000,CS2100/ 2000

App SuiteOCS 2007Exchange

UMOffice Suite

AD

IPPhones

Office Communicato

rMobileClient

Legacy Phone

CC Client

Integrated

EmailMobilePhone

DeskPhone IM Conferencin

g

Telephony

DirectoryActive

Directory

Applications

Telephony System

Feature ServersMedia

Gateway

UC Clients

OCS 200x+Exchange+

Office System

BusinessProcesse

s

Unified MessagingIdentity

BusinessOptimizedNetwork

SIP

Presence & IM

MultimediaConferencing

ConferencingCommunicationsServer 1000

Enterprise GradeTelephony

Unified CommunicationsDevices

Unified Clients

Contact Centre 6.0

SIP Contact Centre

The ICA Solution Set 2007

Enterprise Grade TelephonyComplete Telephony Integration

Other Vendor-Microsoft UC Solution

One more client, presence engine, and middleware / gateway

Nortel-Microsoft UC Differentiation

IP-PBX

Gateway

Presence Server

One client for Remote Call Control AND as featured soft phone extension, Single presence engine, and leverage Active Directory

Nortel-Microsoft UC Solution

Complimentary ArchitectureParallel Architecture

CS1000 Bringing Value to OCSCapabilities extended to OC clients include:

Personal/Team/Departmental telephony features Network Call Queuing/Attendant Services Redundancy and Business Continuity Network Routing/Resource Selection Private & Public Network Interfaces Regulatory or Certification Requirements Contact Center and Business Process Integration

Services and Business Process Integration Capabilities include:Gateway Services - TDM Gateway Access to PSTN/Private NetworksSensors and Location Services - Network Detection of Device LocationsMedia Services - OC soft clients access Meet Me conference bridge or IVR applications

Telephony Call ControlMake CallAnswer CallClear ConnectionHold CallSingle Step (Blind) Transfer CallTransfer CallConference CallGenerate Digits (DTMF)

Control IP, Digital, & analog phones

Forwarding CallsForward all callsDeflectLocation-Based Forwarding

Telephony Presence Multimedia Session Initiation Video CommunicationsOffice Applications Integration

Missed Call E-Mail and Click-to-Call ReturnOutlook, Word, Excel, SharePoint

Remote Call Control – (SIP CTI)

Telephony Control from Microsoft DesktopRemote Call Control

Enables native SIP integration from OCS to existing private and public telephony networks.Leverages CS1000 resiliency and scaling.Simplified deployment via MCM and NRS.Simultaneous ringing of users clients regardless of where the call originates

Telephony Gateway & Services

PSTN

Active Directory Microsoft OCS With MCM

Nortel CS 1000

13

Unified Messaging

Twinning/PCAMediation

Server

Unified MessagingCS 1000 Integration with Exchange 2007

Consolidate voicemail infrastructureReduce complexity with native SIP supportIncrease manageability with common management toolsSingle directory to manage email, voicemail

PSTN

Mobile

IP-Phones

IP

Legacy

PhoneOffice

Communicator

Nortel’s CS1000*

Exchange 2007 with UM

ActiveDirectory

MobileClient for IM, email, voicemail

Exchange UM 2007 + CS 1000Unified Messaging

Exchange UM 2007 + CS 1000Solution Components

Solution Components

Nortel Communication

Server 1000

Release 5.0 + Exchange Connector

Outlook 2007 Client

Nortel UC Services

Integration Service

Microsoft® Exchange Server

2007 UM

64-Bit Server

Branch Office SolutionExtending UC to the Branch Office

Before After7 average number of devices IT staff manages at the branch office.

Consolidate and simplify with UC Integrated Branch

Reduced Capex & OpexSuperior Quality Of ExperienceEmbedded Microsoft IntelligenceHigh performance with multiple functions

Email WirelessAccess Point

DeskPhone IM Conferencin

g

L2 Switch

with POE

Router

Firewall

WAN

Server w/Microsoft Mediation

CS 1000

PSTN

Email WirelessAccess Point

DeskPhone IM Conferencin

g

WANPSTN

Transform your Branch

UC Branch Architecture Role

ICA UC Integrated Branch

WAN AdvancedRouting

Ethernet

Security Quality of Experience Manageme

nt

Media Gateway

OC WLAN IP Fax PBX PSTN

OCS

CS1000 HQ Enterprise secure UC CloudCentralized Call Server (OCS at HQ)Secure SIP (SIP over TLS over TCP)Secure Media (SRTP)Clients interact with OCS Server directly

Mediation Server connects to MG

Connects UC Cloud to PSTN (via media gateway)Works only when

OC Client makes call to PSTNCall received on PSTN

Translates Secure SIP to simple SIPTranscodes (RTA<->G.711)It is a B2BUA

Media gateways only interact with Mediation Servers

Clients

Nortel IP Client DiversityIP clients offer users familiar feature set

Support SRTP &USECHigh quality audioFlexible User Interface

Built-in touch screen adds convenience & intelligence

Superior multimedia experienceLeverages application servers for customized content WLAN devices offer Security

40 bit WEP, 128 bit WEP, Cisco FSR

UC Enabled Across Entire Client Portfolio

23

LG-Nortel IP Phone 8540

LG-Nortel USB Phone for Microsoft OCS

LG-Nortel Headset with Bluetooth® wireless technology for Microsoft OCS

LG-Nortel IP Phone and Adapters for Microsoft OCS

Person Centric OperationLarge Display : 5.7” & Touch screen operationPhone book with presence display Plug & Play – retrieve personal settings when user logs-inCustomizable Widget button – Applications or shortcut menuWideband audioFull duplex speak phonePresence setting/indicatorStylingRequires Microsoft OCS ClientCall controls

Off hook/On hook, Mute, Volume controls, Call forwarding

IndicatorsCall active, Mute on, Message waiting, Call forwarding

Wideband audioFull duplex speak phonePresence setting/indicatorStyling

Requires Microsoft OCS ClientCall controls

Off hook/On hook, Volume controls, MuteIndicators

Call activePresence setting/indicatorWideband audio / Bluetooth (RF 16K) Security8 hour talk time

UC Logo

USB

Mute

Speakerphone

Headphone

Earbud USB Bluetooth ModulePresence

Nortel Multimedia Conferencing

Nortel Multi-Media Conferencing + OCS Solution

PSTN

MobileIP-Phones

Nortel’s IP - PBX

LegacyPhone

MOC &LM

Console

Nortel Multi Media Conferencing

MicrosoftOCS 2007

• Audio Conferencing• PSTN Dial-in• TUI for participants/chair control

• Operator Control• Music/Message on hold• G.711 Alaw & Ulaw / G.729A

• Dynamic Pass Codes• Chair assigned entry code

• Fast Start • Conference Recording

• Compressed Recordings

(MS GSM Codec)• Broad Language Support • Real-time QoS metric tracking

• Up to 8 NMCs can be clustered

• Session balancing across cluster

Microsoft OCS Conferencing

• Audio/Video Conferencing

• RTA/RTV Codecs• Web Conferencing• RoundTable

Panoramic Device

Video with LCSITU-T H.263: low bit rate video codecNNVC: MPEG-4 based video codec

Single unified client Seamless escalation to video conference Easy to use, reservation less & always onMore effective collaboration Support remote/mobile workers & geographically distributed teamsOn premise solution reduces cost Rich chairperson security controlsSimplified deployment with single client and consistent user experienceLeverage investment: IP-PBX, OCS, Active Directory and conferencing

PSTNMobile

Active Directory

IP-PhonesNortel’s IP - PBX

IP

MicrosoftOCS 2007

LegacyPhone

MOC &LM

Console

Nortel Multi Media Conferencing

SIP Network

NMC + OCS Solution Benefits

Business Optimized Networking

Business Optimized NetworkingResilient IP Core (Nortel Ethernet Switching)OCS Load balancing (Nortel Application Switches) Application Acceleration (Business Continuity System, Nortel Application Accelerator)Security (Microsoft NAP – Nortel NSA)

High Performance & Reliable IP CoreSwitch Clustering

Link and Nodal RedundancySplit Multilink Trunking (SMLT & RSMLT)No reliance on Spanning Tree Protocol (STP)Sub-second stateful failover

Virtual “Switch” FabricCentralized or distributedIncreased performance using full capacityNo Single point of failure

ScalableStandalone / Stackable / Modular ChassisSingle pair / Square / Full Mesh

Trunks distributed

between slots

Trunks distributed between switches in a

cluster

Trunks distributed

between switches in a

stack

Switch Clustering

Virtual Switching Fabric

Placed at network edge to loadbalance firewalls and protect OCS Edge Servers from DoS attack as well as bandwidth management.

Secures against internal and external threats

NAS SSL Accelerators

LCS/OCS Servers

NAS Switches

Firewalls

LCS / OCS Server ProtectionNortel Application Switch (NA)

Placed in front of LCS/OCS Access Edge servers to speed/ balance traffic an secure against internal or external attacks

UC Lifecycle Services

Support the joint Nortel &

Microsoft Solution

Obtain Productivity

and Cost Efficiencies

UC Assessment &

UC Engineering

Phase 2

UC PLAN:Engineer, Assess

Phase 3

UC DEPLOY & INTEGRATE

Phase 4

UC SUPPORT

Phase 5

UC MANGAGED SERVICES

Phase 1

UC ADVISE:Consultancy

Integrate Nortel &

Microsoft Environment

Architecture Design, POC,

Business Case Development

Program Management Delivers Predictable Outcomes !

MobileI

P

ICA Differentiators• Nortel + Microsoft is the only combination of vendors with a

committed joint roadmap that ensures long-term investment protection for customers across PBX, IM/Presence, Messaging, Conferencing, Contact Center, Devices, Data, and Mobility

Committed Product R&D

• Nortel + Microsoft staff at the collaboration centers provide unique capability for customers to evaluate the solutions. Reduces risk of deployment. Provides assistance on design.Joint CoE

• No gateways or hardware between Nortel and Microsoft, reducing points of failure and simplifying manageability and infrastructure

Software-centric approach

• Nortel + Microsoft are betting on Active Directory and Microsoft’s presence engine unlike other vendors who are requiring a parallel architecture and infrastructure. Single Directory means reduced cost of integration, management and provisioning

Single identity & presence

• Nortel + Microsoft are committed to one single client – Office Communicator – across IM, presence, Unified Messaging, conferencing, voice, and contact center across fixed and mobile environments

Unique user experience

• Nortel and LG Nortel will offer the most complete range of UC devices compatible with Microsoft UC solutionsDevices leadership

• Nortel and Microsoft are moving towards aligning their pricing structure for UC joint solutions.

Simplified pricing and licensing

• Over 100 locations worldwide have ICA solutions available so customers can get hands-on experience, including Microsoft MTCs , all Nortel EBCs, and many Nortel sales offices

Worldwide showcase

Investment ProtectionProven Solution

s

Reduced

Cost

Easier to

support

Common UC Foundation

Integrated Experience &

Agility

Innovative

ExperienceEasy to buyBroadly available

LG-Nortel OCS Devices

Native Integration OCS to CS 1000

Native Integration Exchange UM to CS 1000

Multimedia Conferencing from Live MeetingNortel IP Clients

Ask for a Demonstration