El evento de Diseño de Interacción y Experiencia de Usuario más importante de Latinoamérica. Biometrics from a UX perspective Patricio Maller/Pablo Piccolotto @PatricioMaller @pablopiccolotto
Aug 07, 2015
El evento de Diseño de Interacción y Experiencia de Usuario más
importante de Latinoamérica.
Biometrics from a UX perspectivePatricio Maller/Pablo Piccolotto
@PatricioMaller @pablopiccolotto
OUR RESEARCH
If you don’t know where you’re going, any road will get you there.“ ”
Define the experience
User modeling
• Proto-personas & Personas
• Marketing personas alignment
• Qualitative research₋ Structured
interviews₋ Market surveys
• Quantitative Research
• Storyboards• Experience
journey mapping• Visual design• Wireframing
Design
• Usability tests• Collaborative design• Paper-prototype tests• Structured Interviews
₋ Affective analysis₋ Kelly’s grid
• Non-verbal cues• Contextual observation• Human factors Lab Test
Probing
• Mood boards• Design principles• Key behaviors
AUTHENTICATION
Physically
Behaviors
What you have
How you are
What you know
TokenBadge
PasswordPin
When she got to the door, she found she had forgotten the little golden key.“ ”
WHAT YOU HAVE
Key
Credit Card Badge
Phone
You're thinking about something, and it makes you forget to talk.“ ”
WHAT YOU KNOW
I give myself very good advice, but I very seldom follow it.
Shared
Trivial
Reused
Passwords
“ ”
In a recent study of 6 million user-generated passwords, the 10.000 most common ones accessed to 98.1% of all accounts.
The human brain struggles to retain more than seven numbers in short-term memory.
The average user has 26 password-protected accounts, but only 5 passwords.
WHAT YOU ARE/LOOK LIKE
Who in the world am I? Ah, that's the great puzzle.
Iris
Fingerprint Voice
Face
“ ”
Biometrics are not secrets
Biometric patterns are not revocable
HYPOTHESIS
Why, sometimes I've believed as many as six impossible things before breakfast.“ ”
H1: Perceptions about security of biometric methods are aligned with
objective data
H2: Password-based authentication is perceived as a secure option
H3: Less-known methods are perceived as less secure
H4: The more critical a password is, then the more probable for a user to
remember it
H1: PERCEIVED SECURITY
Ranking activity
70% got the ranking wrong
The more there is of mine, the less there is of yours.“ ”
LAB MEASURED SECURITYPrevious research has shown that iris recognition is the most secure method reaching 262X better rates than fingerprint recognition (the second factor in our list), followed by facial recognition, and then voice recognition.
H2: PASSWORDS
42% passwords weaker than biometrics
same results across tech literacy segments
Imagination is the only weapon in the war against reality.“ ”
H3: FAMILIARITY
Less known factors properly classified as more or less secure
“ You're thinking about something, and it makes you forget to talk.“ ”
H4: IMPORTANCE AND MEMORY
on-line banking password is both the most important, and most frequently forgotten
I can't go back to yesterday because I was a different person then.“ ”
DESIGN PRINCIPLES
“ ”“ ”Begin at the beginning, the King said, very gravely,
and go on till you come to the end: then stop.“ ”