Patients and Families, helping patients and families- how to become engaged and have meaningful involvement as an advisor Cindy Dumba and Heather Thiessen FAMILY AND PATIENT ADVISORS www.qualitysummit.ca #QS14
Nov 15, 2014
Patients and Families, helping patients and families- how to become engaged and have meaningful involvement as an advisor
Cindy Dumba and Heather ThiessenFAMILY AND PATIENT ADVISORS
www.qualitysummit.ca
#QS14
Faculty/Presenter Disclosure
not
NOT APPLICABLE
Disclosure of Commercial Support• Not Applicable
Mitigating Potential Bias• This presentation has no bias
All about us ……………….
Cindy Dumba
Heather Thiessen
Patients First Review was our wakeup call
It is exciting to know that the future in healthcare improvements will include patient’s and or families…TRUST US for we want it to work for all just as much as you do…
Describing an Elephant
Lip Service vs. Meaningful Engagement
Engagement on Advisory Councils
• Children’s Health Services - Dubé Centre• Heart Health -Aboriginal Peoples• General Medicine - Surgical Services• Critical Care - Renal Services• Emergency Department - Humboldt Hospital• Neurosciences - Home Care• Rehabilitation - Oncology• Long Term Care
Awareness & Community Building
Finding our voice
Education
Highlights
Continuous Improvement
Lessons Learned
Questions?
Contact Me:Cindy Dumba and Heather Thiessen
[email protected] and [email protected]
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www.qualitysummit.ca
#QS14