www.england.nhs.uk Thursday 25th February 2016 Accessible Information Standard in Primary Care Patient Online programme
Patient Online Accessible Information Standard in Primary Care - Jana Dale, NHS England
Apr 16, 2017
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www.england.nhs.uk
Thursday 25th February 2016
Accessible Information Standard in Primary Care
Patient Online programme
www.england.nhs.uk
Jana DaleStakeholder Engagement, Patient Participation and Communications Lead – Patient Online
Patient Online programme
www.england.nhs.uk
97% of practices offering access to a summary of the record
2.5 million patients signed up
4% of practices offering access to the detailed record
96.6% of practices offering the service
7.7 million patients signed up
13.5% of all repeat prescriptions requested online
98.8% of practices offering the service
7.9 million patients signed up
13.9% of all appointments are made available online
Online access to recordsOnline repeat prescriptionsOnline appointment booking
What is Patient Online?
www.england.nhs.uk
Patients and PublicWill be able to:
a) more effectively share in the responsibility for their health and welfareb) have more convenient access to NHS Services
Clinicians/PracticesWill be able to devote more of their time to supporting the clinical needs of patients rather than dealing with administrative and support tasks that patients can carry out for themselves
NHSWill benefit from improved health outcomes for patients, increased patient satisfaction and reduced administrative costs
Ambition for Patient Online
www.england.nhs.uk Source: http://goo.gl/49oD49
Administrative time saving
Improve communication
with patients
Increase patient satisfaction
Save phone calls
Increase use of SMS
Less pressure on staff
Reduce errors and duplications
Improve access and convenience
Improve knowledge and health literacy
Improve health control
Look up medical jargon
Improve safety
Saving time and resources
What are the benefits of using online services?
www.england.nhs.uk
RCGP Patient Online NHS England Patient Online
Our resources
www.england.nhs.uk
The aims of the group are broadly to: Share specialist expertise, knowledge and insight to enable the Patient Online programme to improve in its accessibility and understand the challenges for people with disabilities; Advise on areas of improvement which may be considered to the Patient Online Programme Board; Represent the views of affected groups which include disabled people, people with experience of sensory, sight and hearing loss from the voluntary sector.
Patient Online - Access Needs group
www.england.nhs.uk
Sarah WhitePolicy Officer Sense, which represents views from people who are Deafblind and have sensory impairments
Toto Gronlund and Penny CoulthardGP Systems of Choice Lead on Benefits and Patients Health and Social Care Information Centre, HSCIC
Hugh HuddyPolicy and Campaigns Manager Royal National Institute of Blind People, which represents views from people affected by sight loss Dr Howard LeicesterPatient and Public Involvement member
Tim NichollsPolicy Manager The National Autistic Society, which represents views from people with Autism including Asperger Syndrome
Tom Bailey Research and Policy Officer Action on Hearing Loss, which represents views from people who are Deaf, hard of hearing and suffering from hearing loss
Amelia GrossiBusiness ManagerCHANGE, which represents views from people with learning disabilities
The current members of the group are:
Patient Online - Access Needs group cont.
www.england.nhs.uk
Hugh HuddyPolicy and Campaigns Manager - RNIB
Chair of Patient Online -Access Needs group
Patient Online Programme Part 2
www.england.nhs.uk
#patientonline
www.england.nhs.uk/patient-online
Q&A and Thank you!
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