Patient Group Meeting 3 September 2012
Dec 28, 2015
Patient Group Meeting 3 September 2012
WORDS OF WISDOM
• TELL ME – I WILL FORGET• SHOW ME – I WILL REMEMBER• INVOLVE ME – I WILL UNDERSTAND
Agenda
• Opening Introductions• Terms of Reference for Patient Group.• Patient Reps progress • Patient survey 2011 – 12 • Open Forum - Your views ( Group Discussion)• Confidentiality • Right Choices – Out of Hours / NHS 111/
Triage ( Dr H and Rachel)• Social media• Aob
TERMS OF REFERENCEWhy have them?
• Set the scene and purpose of the group
• Promote belonging
• Give a bit more structure
Patient Reps Progress
Suggested Projector and P.A system Attended baby clinic to canvas younger
audience Name Badges for staff Contributed suggestions to survey Revisited Confidentiality topic Push “right to complain without
prejudice” Suggestion Box
PATIENT SURVEY 2012
LAUNCH in OCTOBER 2012 3 QUESTIONS HAVE COME FROM THIS
GROUP INNOVATIVE CIRCULATION
SUGGESTIONS?
OPEN FORUM
Any Questions?
YOUR CONFIDENTIALITY
HOW THE PRACTICE MAINTAINS THIS
THE SIX CALDICOTT PRINCIPLES
1 JUSTIFY THE PURPOSE OF USING CONFIDENTIAL INFORMATION
2 ONLY USE IT WHEN ABSOLUTELY NECESSARY
3 USE THE MINIMUM THAT IS REQUIRED
4 ACCESS SHOULD BE ON A STRICT NEED TO KNOW BASIS
5 EVERYONE MUST UNDERSTAND HIS OR HER RESPONSIBLITIES
6 UNDERSTAND AND COMPLY WITH THE LAW
The Data Protection Act 1998 Personal Data principles
1 Is processed fairly and lawfully2 For specified purposes3 Adequate , relevant and not excessive4 Accurate and kept up to date5 Not kept for longer than necessary6 Processed in accordance with rights of data
subjects7 Protected by appropriate security8 Not transferred outside the EEA without protection
The NHS Code of Confidentiality ( 2003)
Protects – looks after the patients medical information
Inform – ensure the patients are aware of how their information is used
Provide choice: allow patients to decide whether their information can be disclosed or used in particular ways.
RIGHT CHOICES RIGHT CHOICES GETTING HELP AFTER HOURSGETTING HELP AFTER HOURS
PharmacyPharmacy
GP out of hours serviceGP out of hours service
A & EA & E
Self CareSelf Care
NHS directNHS direct
PHARMACIESPHARMACIESALL PHARMACISTS ARE TRAINED GIVE ALL PHARMACISTS ARE TRAINED GIVE MEDICAL ADVICE AND SUGGEST MEDICAL ADVICE AND SUGGEST TREATMENTSTREATMENTS
MANY DO BASELINE TESTS (PREG MANY DO BASELINE TESTS (PREG TEST, Blood Pressure ETC)TEST, Blood Pressure ETC)
Increasingly OPEN TIL Late -8PM,11PM Increasingly OPEN TIL Late -8PM,11PM OR EVEN 24 hrs (TESCO, SAINSBURY, OR EVEN 24 hrs (TESCO, SAINSBURY, ETC)ETC)
COLLECTION AND DELIVERY SERVICESCOLLECTION AND DELIVERY SERVICES
GP Out of Hours ServiceGP Out of Hours Service
ACCESS USING THE SURGERY ACCESS USING THE SURGERY TELEPHONE NUMBER. TELEPHONE NUMBER. YOU WILL GET TO SEE A GP LOCALLY YOU WILL GET TO SEE A GP LOCALLY AT ECCLESHILL (CLINIC OR A HOME AT ECCLESHILL (CLINIC OR A HOME VISIT IF APPROPRIATE) & THEY ARE VISIT IF APPROPRIATE) & THEY ARE ABLE TO ACCESS YOUR MEDICAL ABLE TO ACCESS YOUR MEDICAL RECORDS IF YOU CONSENTRECORDS IF YOU CONSENTYOU MAY BE ASKED TO REPEAT YOUR YOU MAY BE ASKED TO REPEAT YOUR HISTORY SEVERAL TIMES HISTORY SEVERAL TIMES THE SURGERY IS NOTIFIED ASAPTHE SURGERY IS NOTIFIED ASAP
Accident and EmergencyAccident and Emergency
Where? BRI, Otley and AiredaleWhere? BRI, Otley and Airedale
Rockwell and Wrose average 250 Rockwell and Wrose average 250 attendances per monthattendances per month
Not all attendances are “accidents” Not all attendances are “accidents” or “emergency”or “emergency”
Fractures and Wounds are most Fractures and Wounds are most commoncommon
Question: How can we address this?Question: How can we address this?
A&E CostingA&E Costing
Source : 2012/13 national tariffs
HRG_Code HRG_Desc Band Tariff
VB01Z Any investigation with category 5 treatment 1 £235
VB02Z Category 3 investigation with category 4 treatment 1 £235
VB03Z Category 3 investigation with category 1-3 treatment 2 £151
VB04Z Category 2 investigation with category 4 treatment 2 £151
VB05Z Category 2 investigation with category 3 treatment 2 £151
VB06Z Category 1 investigation with category 3-4 treatment 3 £81
DOA Dead on arrival 3 £81
VB07Z Category 2 investigation with category 2 treatment 4 £112
VB08Z Category 2 investigation with category 1 treatment 4 £112
VB09Z Category 1 investigation with category 1-2 treatment 3 £81
VB10Z Dental Care 5 £54
VB11Z No investigation with no significant treatment 5 £54
UZ01Z Data invalid for grouping 6 £0
NHS Direct NHS Direct tel: 0845 46 47tel: 0845 46 47
24 hour telephone advice line for all 24 hour telephone advice line for all medical problemsmedical problems
NHS CHOICES WEBSITENHS CHOICES WEBSITEwww.NHSCHOICES.CO.UKwww.NHSCHOICES.CO.UK
How to find a GP , dentist, Optician How to find a GP , dentist, Optician or Chemist or Chemist
Medical information Medical information database/dictionarydatabase/dictionary
Healthy Living information Healthy Living information
GP feedback systemGP feedback system
Links to other websites eg Links to other websites eg www.diabetes.co.uk www.diabetes.co.uk
NHS 111NHS 111COMING SOON APRIL 2013COMING SOON APRIL 2013
Nationwide system – Telephone No: Nationwide system – Telephone No: 111111
You will be asked questions about You will be asked questions about your problem just once and then beyour problem just once and then be
Guided to the NHS service best Guided to the NHS service best suited to your problem, eg suited to your problem, eg ambulance, hospital, GP practice, ambulance, hospital, GP practice, pharmacy, dentist etcpharmacy, dentist etc
TWITTERINGTWITTERING
COMING SOON TO ROCKWELL AND COMING SOON TO ROCKWELL AND WROSE! WROSE!