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Patient Centered Communication Skills
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Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

Aug 24, 2020

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Page 1: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

Patient Centered Communication Skills 

Page 2: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates
Page 3: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates
Page 4: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates
Page 5: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates
Page 6: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

Evolving to patient centered care

Patient plays a passive role

Patient is the recipient of treatment

Physician dominates the conversation

Care is disease centered

Patient compliance?

Active role

Partner in the treatment plan

Collaborates with the patient

Focus on patient’s goals and QOL

Plan reflects patient’s understanding and investment

in outcome

Page 7: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

Are communication skills natural for us?

Page 8: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates
Page 9: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

http://danceinayear.com/

Page 10: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

How do I become a good communicator?

Page 11: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

WelcomeWelcome

Read your patient

Read your patient

Ask about main 

concerns

Ask about main 

concerns

Explain your 

agenda

Explain your 

agenda

Negotiate common agenda

Negotiate common agenda

Lead with a 

question

Lead with a 

question

First skill: Start with an agenda

Page 12: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

Next skill:

Page 13: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates
Page 14: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

Next skill: Responding to emotion

• Name the Emotion• Understand the Emotion• Respect• Support the patient• Explore the emotion

Page 15: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

Next skill: Pause

Page 16: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

Next skill: Checking understanding

Page 17: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

After Visit Summary

Page 18: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

Skills we learned today

• Starting with an agenda• Listening skills• Responding to emotion• Pause• Checking understanding

Page 19: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

You can’t take it back!

Page 20: Patient Centered Communication Skills · 2015. 8. 28. · Evolving to patient centered care Patient plays a passive role Patient is the recipient of treatment Physician dominates

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