Path to Customer Centricity-Parasuraman

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The Path to Customer CentricityDenish Shah; Roland T Rust; A Parasuraman; Richard Staelin; George S DayJournal of Service Research : JSR; Nov 2006; 9, 2; ABI/INFORM Globalpg. 113

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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