Party of 3: How Recruiters, HR Professionals, and Hiring Managers Contribute to Onboarding Success

Party of

How Recruiters, HR Professionals, and

Hiring Managers Contribute to

Onboarding Success

Robin Schooling, VP Human Resources, Hollywood Casino

Hello! I work in human resources as an HR leader. I’ve been an in-house recruiter, a recruiting leader and, perhaps it goes without saying, a hiring manager. And I’m on a mission to make organizations better by making HR better.

@RobinSchooling

RobinSchooling.com

Onboarding

Should I stay? Or should I go?

27%

31%

The framework

purpose

improve

roles

design

Purpose

“the process of helping new

hires adjust to social and

performance aspects of their jobs quickly and

smoothly”

Talya N. Bauer

connection

clarification

compliance

culture

•  employer branding

•  candidate relationships

•  candidate experience

•  compliance •  cultural

affinity •  connection

•  clarity •  socialization •  training

recruiting HR manager

Roles

Onboarding starts well before the

employee’s 1st day. And extends well beyond it.

CHRO

Director of Total Rewards

Director of Learning & Development

Director of Employee Relations

Director of Talent Acquisition

Director of HR Systems & Operations

recruiting activities

extend offers

negotiations orientation activities

system set up

well...you know

“Dude. Where’s the hiring manager?”

woof

What COULD it be???

Design

Onboarding is an

experience; not an event.

(1) What elements are needed?

(2) Who does what? And when?

(3) Are you consistent?

But wait...we need a “table for four.”

“consumer” experience

Improve

“The customer’s

perception is your reality”

Kate Zabriskie

•  process •  tools •  technology

•  The application process was... •  I was given sufficient info... •  The job is what I expected... •  I have the tools/resources ... •  I have access to info... •  I understand M/V/V... •  My manager... •  I would recommend............

•  3 parties with shared responsibility

actually 4!

•  Be consistent with your ‘brand’

•  Improve (to meet customer expectations)

Thank you!

@RobinSchooling