Participant Handling

8/22/2019 Participant Handling

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Syed Suhail Abbas Shamsi

Ms. Ayesha Arshad


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A difficult student, a difficult participant or a

difficult trainee is someone who disrupts the

training session resulting in hindering the smoothflow of the session which leads to a degraded

learning experience for the rest of the trainees.


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Positive Negative

Learner Disagree

Professional Non-Professional Initiative Dominating/Influencing

Good Listener Disruptive

To the point In-confident


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Verbally attack a fellow participant.

Challenge the knowledge presented by the trainer inan attempt to show superiority over the trainer.

Try to grab the attention of other participants bytrying to be funny at inappropriate times

Try to compete with the trainer in terms of

knowledge and classroom control (such asattempting to make the trainer loose control of theclassroom by various means).


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The difficult participant's desire to show off

knowledge and superiority in front of others may

stem from the following root causes:

An unsatisfied need for recognition by others.

An unsatisfied need for appreciation from others.


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Using ice-breakers

Pair work (think and listen)

Group work

Asking you questions

Answering your questions

Presenting their work to everyone else

Showing great respect for each and every trainee


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Leave other participants to exercise peer pressure over the difficultparticipant hindering his or her disruptive behavior.

Ask participants for a vote to show the difficult participant that hisbehavior is rejected by the rest of the participants.

Completely ignore the difficult participant rendering his actionsineffective.

Speak to the difficult participant in private during the break and ifnecessary speak to him aside even outside the time of a formalbreak.

If all else fails, you may kick the annoying participant out in a sharpand snappy yet decisive and polite manner.


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If the participants are late

If the participants don't show up at all

If inappropriate conversations take place in the group

If the participants leave the session early

If the participants don't work on their assignments

If the behavior of particular participants distracts the group

from the group


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The Shy TypeCall on him by name to give opinion. Ask himeasy questions which he is sure to answerand then show your appreciation when he

answers.Ask him to assist you in son1e activity. Speakto him during refreshn1ent break.

The Person Who is Wrong But Nobody correctsAlways avoid direct criticism or ridicule.Speak to him in private.

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The Disinterested TypeAsk direct question about his work. Ask forhis advice. Quote tactfully some relevantcomment he made to you outside the class.

Hold up something in his job as a goodexample. Speak of subjects that interest him.

The Opinion Taker Or Persistent TypeRedirect the question to class and then backto him.

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The Grudge HolderKeep him away from his pet peeve. Explainthat any problem discussed must be for thegreatest good to the greatest number and nopersonal gripes will be discussed. If thegrudge is between two participants, keepthem away from each other and fromgetting personal.

Know It All TypeEncourage all participants to comment freelyon his remarks. Build up group confidence sothey are not imposed upon by such a person.

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The Arguing TypeKeep yourself and everyone cool. Usequestions to draw him out and turn him overto the group. He will make a mistake but do

not let group get personal.

The Resenting Type

Get him to feel that his experience can be

valuable to others. Ask him about hisexperience and that the purpose of trainingis to pool ideas.

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The Over Talkative TypeBe very tactful but interrupt to ask others tocomment. Ask him politely to give others achance to voice their opinions. If it can not

be done without embarrassing him a privatetalk would be advisable.When asking a question, do not look at himand ask others specifically for their opinions.

The Positive Type

Let his contribution aid. Use him frequently.

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THANKS

Participant Handling

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