Part1 intro km in ict rev102013_rev

Knowledge Management ProgramCAMT.CMU

Knowledge Management Program

Achara Khamaksorn : October 2013Knowledge Management Program, College of Arts, Media and Technology, Chiangmai University

เนอหากระบวนวชา (Course Syllabus)

01: Introduction to ICT in KM 02: Communication and Collaboration Tools02: Communication and Collaboration Tools

03: Collaboration Technologies04 Storage Tools04: Storage Tools

05: Case Study‐ICT in organization

www.camt.cmu.ac.th

Month W1 W2 W3 W4 W5

Course Schedule - 952703 Application ICT in KM 01/2013


October 19th 26th

Introduction to Group ICT in KM (6 hrs) Assignment (2)

Individual Assignment (1)

November 2nd 9th 16th 23rd 30th

Communication and Collaboration

Tools (6 hrs)

Collaboration Technologies

f

Mid‐Term Examination

KM Field TripAt BKK.

Storage Tools(6 hrs)

Tools (6 hrs) By Prof.Eric Tsui (6 hrs)

(3 hrs)

Group Assignment (2)


Group Assignment (4)g ( ) g ( ) g ( )

December 7th 14th

Final Presentation (6 hrs)

Final Paper

www.camt.cmu.ac.th


Scoring - 952703 Application ICT in KM 01/2013


October 19th 26th

Introduction to Group ICT in KM (6 hrs) Assignment (2)


(10%)

November 2nd 9th 16th 23rd 30th

Communication and Collaboration

Tools (6 hrs)

Collaboration Technologies

f

Mid‐Term Examination

KM Field TripAt BKK.

Storage Tools(6 hrs)

Tools (6 hrs) By Prof.Eric Tsui (6 hrs)

(3 hrs)




(10%)

(20%)

(10%) (10%)g ( ) g ( ) g ( )

December 7th 14th(Class Attendance =10%)

Final Presentation (6 hrs)

Final Paper

www.camt.cmu.ac.th

(30%) Total = 100%

0101:Introduction to

01:Introduction to

ICT in Knowledge Management

Achara Khamaksorn : June 2011Knowledge Management Program, College of Arts, Media and Technology, Chiangmai University

01: Introduction to ICT in KM

หลกการพนฐานในการใชเทคโนโลยสารสนเทศและการสอสารในการจดการความร (Introduction for Applications of Information and Communication Technology in Knowledge Management)

Data-Information-Knowledge

01: Introduction to ICT in KM01: Introduction to ICT in KM01: Introduction to ICT in KMIntroduction to KM



ขอมล (Data) หมายถง ขอเทจจรงตางๆ อาจอยในรปของตวเลข ตวอกษร สญลกษณ รปภาพ หรอเสยงกไดขอเทจจรงตางๆ อาจอยในรปของตวเลข ตวอกษร สญลกษณ รปภาพ หรอเสยงกได

Data are values of qualitative or quantitative variables, belonging to a set of items. Data in computing (or data processing) are represented in a structure often tabular (represented byin computing (or data processing) are represented in a structure, often tabular (represented by rows and columns), a tree (a set of nodes with parent‐children relationship) or a graph structure

(a set of interconnected nodes). Data are typically the results of measurements and can be visualized using graphs or images Data as an abstract concept can be viewed as the lowestbe visualized using graphs or images. Data as an abstract concept can be viewed as the lowest level of abstraction from which information and then knowledge are derived. Raw data, i.e., unprocessed data, refers to a collection of numbers, characters and is a relative term; data processing commonly occurs by stages, and the "processed data" from one stage may beprocessing commonly occurs by stages, and the processed data from one stage may be

considered the "raw data" of the next. Field data refers to raw data collected in an uncontrolled in situ environment. Experimental data refers to data generated within the context

of a scientific investigation by observation and recording.




สารสนเทศ (Information) หมายถง สงทไดจากการประมวลผลขอมลและสามารถนาไปใชประโยชนในการวางแผนสงทไดจากการประมวลผลขอมลและสามารถนาไปใชประโยชนในการวางแผน

การตดสนใจ และการคาดการณในอนาคตได

Information in its most restricted technical sense is a sequence of symbols that can beInformation, in its most restricted technical sense, is a sequence of symbols that can be interpreted as a message. Information can be recorded as signs, or transmitted as signals.

Information is any kind of event that affects the state of a dynamic system that can interpret the information.information.



What is Knowledge?gKnowledge is a familiarity with someone or something, which can

include facts, information, descriptions, or skills acquired through experience or education. Itinclude facts, information, descriptions, or skills acquired through experience or education. It can refer to the theoretical or practical understanding of a subject. It can be implicit (as with

practical skill or expertise) or explicit (as with the theoretical understanding of a subject); it can be more or less formal or systematic.[1] In philosophy, the study of knowledge is called y p p y, y g

epistemology; the philosopher Plato famously defined knowledge as "justified true belief." However, no single agreed upon definition of knowledge exists, though there are numerous

theories to explain it.

การผสมผสานของประสบการณ สารสนเทศ ความเขาใจ ทกษะและความเชยวชาญ รวมถงสงทไดรบการสงสมมาจากการศกษาเลนเรยน คนควาวจย ทนาไปสการกาหนดกรอบความคดรวมถงสงทไดรบการสงสมมาจากการศกษาเลนเรยน คนควาวจย ทนาไปสการกาหนดกรอบความคด

สาหรบการประเมน ความเขาใจ และการนาสารสนเทศและประสบการณใหมมาผสมรวมกน

01: Introduction to ICT in KMIntroduction to KM

http://en.wikipedia.org/wiki/Knowledge


Knowledge managementKnowledge management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and

experiences Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizations as processes or practices. More recently, other fields have started contributing to KM research; these include information and media, computer science, public

health, and public policy.M l i d fi i i h d di d i l KMMany large companies and non‐profit organizations have resources dedicated to internal KM efforts, often as a part of their business strategy, information technology, or human resource management departments. Several consulting companies also exist that provide strategy and

advice regarding KM to these organizationsadvice regarding KM to these organizations.

กระบวนการอยางเปนระบบในการสรรหา การเลอก การรวบรวมการจดระบบ ใ ใ และจดเกบความรในลกษณะทเปนแหลงความรททกคนในองคการ

สามารถเขาถงไดงายและแบงปนความรไดอยางเหมาะสม

01: Introduction to ICT in KM01: Introduction to ICT in KMIntroduction to KM

http://en.wikipedia.org/wiki/Knowledge Management


Introduction to KM(KM) seeks to improve performance of organization by

enhancing an organization’s capacity to LEARN, INNOVATE

and SOLVE PROBLEMS.

(พยายามทจะปรบปรงประสทธภาพขององคกร(พยายามทจะปรบปรงประสทธภาพขององคกร

โดยการเพมประสทธภาพขององคกรในการเรยนรพฒนาและแกปญหา)

(KM) is the discipline that helped spread knowledge of p p p g

individual or group across organizations.

(วนยทชวยกระจายความรของบคคลหรอกลมในองคกร)


(วนยทชวยกระจายความรของบคคลหรอกลมในองคกร)


Generation of KMFirst Generation

Seeks only to enhance the integration of existing organizational knowledge

through strategies such as knowledge capture and sharing.(เพอยกระดบของการบรณาการความรขององคกรทมอยผานทางกลยทธ เชน การจบภาพและการแบงปนความร)

Second GenerationInclude improving knowledge integration and also knowledge production.

(รวมถงการบรณาการความร โดยการปรบปรงผลตผลของความร)



Generation of KM

1st Generation KM 2nd Generation KM

KM Value Proposition - Reduce Cost - Find, Contact with people KM Value Proposition- Improve customer relationship

- Accelerate employee leaning

Improve technology ROI

, p p

more effectively, Tap the

wisdom of crowds (close gaps,

improve quality of decisions)- Improve technology ROI,

- Increase employee retention

improve quality of decisions)

- Facilitate virtual collaboration

- Improve the context &

d t d bilit f i f tiunderstandability of information

- Improve Knowledge-Worker

effectiveness



Dimensions of knowledge management

มตของการจดการความรมตของการจดการความร

กระบวนการ

องคกร

(Organizationa

l P )

คน (People)

เทคโนโลย

(Technology)

l Process)

การจดการความร (Knowledge Management)


การจดการความร (Knowledge Management)


Knowledge Management Activities

The main activities of knowledge management:

1. Knowledge Creation

2. Knowledge Representation

3 K l d S d R i l3. Knowledge Storage and Retrieval

4. Knowledge Transferg

01: Introduction to ICT in KMAchara Khamaksorn : June 2011Knowledge Management Program, College of Arts, Media and Technology, Chiangmai University

01: Introduction to ICT in KM01: Introduction to ICT in KMKnowledge Management Activity


Knowledge Creation

l d b kCreated Shared Amplified Enlarged Justified

Knowledge Creation process by Nonaka

IT for knowledge creation

(สราง) (แบงปน) (ขยาย) (ดภาพขยาย) (จดเรยง)

IT for knowledge creation

- Enabling forum for constructing and sharing beliefs.

(สรางฟอรมเพอการแบงปน)(สรางฟอรมเพอการแบงปน)

-Confirming consensual interpretation.

(การไดรบการตอบรบ เปนทยอมรบ)(การไดรบการตอบรบ, เปนทยอมรบ)

-Allow expression new idea.

(อนญาตใหเกดการนาเสนอแนวความคดใหม)


(อนญาตใหเกดการนาเสนอแนวความคดใหม)

Achara Khamaksorn : June 2011Knowledge Management Program, College of Arts, Media and Technology, Chiangmai University



Knowledge Representation

IT and Knowledge RepresentationIncrease ability of sharingIncrease ability of sharing

(เพมความสามารถในการใชงานรวมกน)

Maintain quality of knowledge

(รกษาคณภาพของความร)

Simplify the complexity of knowledgeSimplify the complexity of knowledge

(ลดความซบซอนของความร)









ลาดบท

(No.)

รปแบบของเทคนคการจดการ

(Techniques)

เครองมอ

(Tools)

1 เทคนคการพฒนาความคดสรางสรรค

(Creativity Development Techniques)

Brainstorming

Mind Mapping

2 เทคนคการจดการความร Knowledge Mapping

(Knowledge Management Techniques) Document Management

Intellectual Property Management

Knowledge Audits

3 เทคนคการสรางเครอขายความรวมมอ

(Cooperative and Networking Techniques)

Groupware

Team-Building

Supply Chain Management

4 เทคนคการจดการทรพยากรบคคล

(Human Resource Management Techniques)

Online Recruitment

E-Learning

Competencies Management



p g


Knowledge Representation (’ Con)

ลาดบท

(No.)

รปแบบของเทคนคการจดการ

(Techniques)

เครองมอ

(Tools)

5 เทคนคการปรบปรงกระบวนการ

(Process Improvement Techniques)

Benchmarking

Workflow

Business Process

JIT: Just In Time

6 เทคนคการจดการโครงการนวตกรรม

(Innovation Project Management Techniques)

Project Management

Project Appraisal

Project Portfolio Management

7 เทคนคการจดการการออกแบบ

(Design Management Techniques)

CAD Systems

( g g q )

8 เทคนคการสรางธรกจใหม

(Business Creation Techniques)

Business Simulation

Business Plan




01: Introduction to ICT in KM01: Introduction to ICT in KM





Knowledge Mapping



Document Management



















4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk ManagementTimeCostResource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication

TimeRisk

g j g jManagement 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management8:Project Quality Management 9:Project Human Resource Management

Human Resource

10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management 8:Project Quality Management 9:Project Human

Project Management

B d f K l dg ScopeResource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management 7:Project Cost Management 8:Project Quality

Body of KnowledgeQualityS p

Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project C t M t8 P j t Q lit M t 9 P j t H R M t

Integration

icat

ion

Cost Management8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope Management 6:Project Time Management7:Project Cost Management 8:Project Quality Management 9:Project Humanom

mun

i

Management7:Project Cost Management 8:Project Quality Management 9:Project Human Resource Management 10:Project Communication Management 11:Project Risk Management 12:Project Procurement Management 4:Project Integration Management 5:Project Scope

CProcurement






Knowledge Storage and Retrieval

Storing is preserving the knowledge in the right format for reuseStoring is preserving the knowledge in the right format for reuse.

(การจดเกบรกษาความรในรปแบบทเหมาะสมสาหรบนามาใชใหม)

Retrieving is extracting knowledge from identified knowledge storage.

(การเรยกคนคอการสกดความรจากการจดเกบความรทระบ)




Knowledge Storage and Retrieval

Storing Knowledge RetrievingStoring Storage Retrieving

- Paper

- Database

Image- Image

- Video format

- Etc.




Knowledge Storage and RetrievalExample of information technology that support storing and retrieving of knowledge.Example of information technology that support storing and retrieving of knowledge.




Knowledge Transfer[Knowledge Sharing][Knowledge Sharing]- Refer to the activity of diffusing knowledge within a community.

- From one point to another one through a specific channel.

Example of knowledge Transfer

1. In Supply chain (Supplier – Customer)

2. In Organization (Department – Department)

3. In CoP (Expert – Knowledge worker)




Knowledge Transfer

ChattingInternet Application

Meeting

Telephone

FAX

01: Introduction to ICT in KMMessaging Service

Knowledge Management Activity


Assignment # 11. Give a Mind Map presents the use of Information and

Communication Technology (ICT) of your organization describes anCommunication Technology (ICT) of your organization, describes an

advantages, disadvantages, problems and obstacles of Information and

Communication Technology (ICT) Including suggestions (if any)Communication Technology (ICT) Including suggestions (if any).

2. Send Mind Map file via E-mail [email protected]

(Deadline 26 October 2013 before 4.00 p.m.)
