Part one. the controlling process. final project

A N G E L A T H O M P S O N , S E P S 3 0 2CHAPTER 6:CONTROLLING

CHAPTER OUTCOMES

• Describe the Control Process• Contrast Two Types of Corrective Action• Compare Preventive, Concurrent, & Corrective• Explain how a Supervisor can Reduce Cost• List the Characteristics of an Effective Control

System

CHAPTER OUTCOMES

• Explain Potential Negatives that Controls can Create• Explain Just-in-Time Inventory Systems• Explain Value Chain Management• Identify the Ethical Dilemmas in Employee

Monitoring• Explain Employee Theft and its Effects on

Organizations

IMPORTANT TERMS

• Basic Corrective Action

• Cause-Effect Diagram• Concurrent Control• Control by Exception• Control Chart• Control Process• Corrective Control• Flow Chart• Immediate Corrective

Action • Just-in-time Inventory

System (JIT)• Kanban• Preventive Control• Range of Variation• Scatter Diagram• Supply Chain

Management• Value Chain

Management

THE CONTROL PROCESSWhat is the Control Process?

THE CONTROL PROCESSWays to Measure Actual Performance

Personal Observation


Statistical Reports


Oral Reports


Written Reports

THE CONTROL PROCESSWhat to Measure in an Actual Performance

THE CONTROL PROCESSHow do you compare results with standards?

Determining Acceptable Ranges

Goal Actual +/-

Machine A 5 4 -1

Machine B 7 3 -4

Machine C 8 9 +1

Machine D 7 7 0

27 23 -4

Which Machine has an Acceptable Range?


Special Measurement Tools: Cause and Effect Diagrams

Fishbone Diagram


Special Measurement Tools: Flow Charts

Event 1

Event 2

Event 3

Event 4

Event 5


Special Measurement Tools: Scatter Diagrams


Special Measurement Tools: Control Charts

Part one. the controlling process. final project

Education

control process ways

control process contrast

control charts

effective control system

special measurement

types of corrective

flow charts event

machine c