Part 18: BT Business VoIP Services BT HOSTED … · CLI Presentation / Withhold Caller Return ... BT Business VoIP Services are not available with BT Business One Plan Traditional.

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Section 56: Business Customer OptionsPart 18: BT Business VoIP Services

Section 56:Part 18: PAGE 1

Subpart 1:BT Business VoIP Services

General

BT Business VoIP Services include Business Broadband Voice, BT Hosted VoIP and BT IP Trunk and providethe facility to make or receive a phone call using a suitably enabled BT Business Broadband line in the UK.

Customers will be charged a monthly or quarterly fixed fee for the service. Additional charges are made for allcalls.

The Services are available to all Customers with a BT PSTN line and Business Broadband from BT and with theappropriate equipment.

BROADBAND VOICE

Broadband Voice provides 1 to 2 Broadband Voice lines per BT Business Broadband connection.

BT HOSTED VOIP

BT Hosted VoIP is available for a minimum of 3 Hosted VoIP lines and a maximum of 100 Hosted VoIP lines perinstallation.

BT Hosted VoIP is limited to a maximum of 8 Hosted VoIP lines per BT Business Broadband connection.The BTBusiness Hub enables 3 BT Falcon IP Phones to be connected to the Hosted VoIP Service, and the use of an EthernetHub switch enables connection of an additional 5 BT Falcon IP Phones.

Customers who entered into Contracts from the 26th October 2009 receive one inclusive geographic number, one HuntGroup and one MADN (Multi Appearance Directory Number) per Hosted VoIP line. The first Hunt group and MADNare inclusive with the BT Hosted VoIP service. Additional Geographic numbers, Hunt Groups and MADN's will becharged at standard rate thereafter.

The Service includes 1571 for Business VoIP as part of the package. Further details on the functionality of 1571 forBusiness VoIP are available at http://business.bt.com/broadband-and-internet/internet-communication/broadband-voice/calling-features

BT IP Trunk

BT IP Trunk provides the facility to make or receive a call using a suitably enabled BT Business Broadband line andprovides a means of connecting a Customer's PBX to BT's VoIP network.

Each BT IP Trunk will support multiple channels, subject to the underlying data/broadband connection.

BBV and Hosted VoIP Calling Features

The following features are available within tariff on Broadband Voice and Hosted VoIP:

CLI Presentation / Withhold

Caller Return (1471)

Last Call Erasure (1475)

Call Divert (Busy, No Reply & Unconditional)

Call Transfer

Anonymous Call Rejection

Selective Call Rejection

Do Not Disturb

3-way Calling

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Call Waiting (Provided by CPE)

Speed Calling

Reminder Call (Ad-hoc and Regular)

Customer controlled call barring + PIN change

Voice Mail (BT Answer or Call Minder)

Find-Me-Follow-Me

Additional features are available within tariff on Hosted VoIP:-

Extension Number Dialling (2XX)

Short Code Dialling (3XX)

Multiple Appearance Directory Numbers (MADNs)

Multi Line Hunt Groups (MLHG)

Pickup Groups

Directed Call Pickup

Music on Hold

Easy Attendant

Advanced Attendant is a chargeable feature available on Hosted VoIP.

Call Charges for Broadband Voice and Hosted VoIP Calling Features

Calls that are forwarded or diverted from the Easy Attendant are not included within any unlimited call bundles, and arecharged at the Hosted VoIP Pay as you go call package rates as detailed in Subpart 4. Any calls that are forwarded ordiverted from the Easy Attendant to another Hosted VoIP line will not incur any call charges.

Calls that are forwarded or diverted from the Advanced Attendant are charged at the call rates for the call packageassociated with the Advanced Attendant line. If the Customer has an Unlimited Call package on the AdvancedAttendant line, then these calls will be included with the Unlimited Call package allowance. If the Customer has a Payas you go call package on the Advanced Attendant line, then these calls will be charged at the call rates associated withthe Pay as You Go call package. Any calls that are forwarded or diverted from the Advanced Attendant to anotherHosted VoIP line will not incur any call charges.

For Call Transfer the transferred part of the call is charged to the Broadband Voice or Hosted VoIP renter at normaldialled rates; the calling Customer pays the call charge only to the number dialled.

Reminder calls and calls made using Call Divert and 3-way calling are charged at the same tariff as for the equivalentdigital exchange network services as described in Section 2Part 4

Pricing Package options for Broadband Voice and Hosted VoIP

i) For Customers who signed Broadband Voice contracts between 26th October 2009 and 30th March 2011 (notavailable for new supply) there are three pricing packages available:

1) Broadband Voice with Free UK Calls

2) Broadband Voice with Free UK Calls and IP Phone

3) Broadband Voice Unlimited Call Package

For details of the Free UK Calls Special offer please refer to 13/09 BT Business Broadband Voice Free UK Calls Sp...

ii) For all Customers with contracts signed on or after 31st March 2011 for Business Broadband Voice there are threepricing packages available:

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1) Broadband Voice with Inclusive 500 minutes UK Calls

2) Broadband Voice with Inclusive 500 minutes UK Calls and IP Phone

3) Broadband Voice Unlimited Call Package

The above pricing packages in i) and ii) above are available with and without a BT Business One Plan Variant*. TheCustomer is required to enter into a separate Contract for the BT Business One Plan Variant which is a discountpackage subject to separate Terms and Conditions.

For Customers who entered into contracts from 26th October 2009 for Hosted VoIP, there are two pricing packagesavailable:

1) BT Hosted VoIP

2) BT Hosted VoIP Plus

The above pricing packages are available with and without a BT Business One Plan Variant*. The Customer is requiredto enter into a separate Contract for the BT Business One Plan Variant which is a discount package subject to separateTerms and Conditions.

Further details of the pricing packages for Broadband Voice and Hosted VoIP are included in subpart 4

Pricing for BT IP Trunk is detailed in sub-part 6

Additional Information Including Restrictions

Full details including information relating to some services that cannot be accessed by Business Broadband Voice, BTOffice Communicator and BT Hosted VoIP can be found in the Business Broadband Voice, BT Office Communicatorand BT Hosted VoIP userguides at www.bt.com/businessbroadbandvoice.

*BT Business VoIP Services with BT Business One Plan/ One Plan Plus.

For the purposes of Part 18 references to "BT Business One Plan Variant" mean BT Business One Plan or BT BusinessOne Plan Plus, as applicable.

BT Business VoIP Services are not available with BT Business One Plan Traditional.

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Subpart 2:Business Broadband Voice

Connection and Installation Charges

Connection Charge

ExcVAT IncVAT

£ £First Lines 0.00 0.00

Subsequent lines 0.00 0.00

BT Managed Install

This service is available to Customers who have BT Business Broadband and subsequently order BT BusinessBroadband Voice. The charge includes one engineering visit to the premises to configure and demonstrate the BusinessBroadband Voice service.

One off Payment

One off payment

ExcVAT IncVAT

£ (pm) £ (pm)BT Managed Install for Business Broadband Voice 75.00 90.00

Rentals for Customers with contracts signed before 26 October 2009 (not available for new supply from 26thOctober 2009)

Existing Business Broadband Voice Customers who have a Contract with BT prior to 26th October 2009 (these servicesare not available for new supply) will continue to be charged, as appropriate at the Broadband Voice rate until theirexisting Contract is terminated.

Monthly Payments

Exc VAT Inc VAT

£(pm) £(pm)Business Broadband Voice First line rental 5.00* 6.00*

Business Broadband Voice - Subsequent lines rental 5.00 6.00

Geographic Number (per number)** 2.99** 3.59**

BT Call Minder for Business VoIP 2.50 3.00

* FREE Broadband Voice line offer available to BT Business Total Broadband Customers

**Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Broadband Voice.

Paragraphs 1-12 below apply to Customers with contracts signed before 26 October 2009 (not available for newsupply).

1. Open to all UK businesses that order BT Business Broadband Voice when placing a new order or agreeing to afurther minimum term for BT Business Total Broadband before 26th October 2009.

2. The connection fee for the first line only will be waived together with the monthly charges for the duration of the BTBusiness Broadband Voice Contract.

3 Customers must have a BT PSTN line, order BT Business Broadband Voice and place an order or agree to a furtherminimum term for BT Business Total Broadband.

4 An outgoing call must be made using the first line:

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(a) within 90 days of placement of the order for the Services, and subsequently

(b) at least every 90 days from the Service Start Date.

Failure to do so may result in suspension or termination, at BT's option, of the Service to the first line.

5 This will not apply where the first line of the BT Business Broadband Voice service is provided to any UK businessesordering the BT Business Broadband Voice Plus product.

6 Eligible Customers wishing to switch to a free BT Business Broadband Voice line from an existing chargeable firstline will be charged for any remaining period of the chargeable first line minimum period.

7 Except as expressly stated, the standard Terms and Conditions for the relevant service will apply in addition to theseTerms and Conditions.

8 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates.

9 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges.

10. Business Broadband Voice Customer Equipment may be required (such as Broadband Voice Telephone Adapter).

11. Customers must have:

BT PSTN Line

Business Broadband from BT

Appropriate Business Broadband Voice Customer Equipment ( a Broadband Voice Telephone Adapter may berequired)

12 VoIP Calling Features

1571 for Business VoIP (although Customers may, subject to the additional charges set out above, upgrade to BT CallMinder for Business VoIP). Further details on the functionality of 1571 for Business VoIP & BT Call Minder forBusiness VoIP are available at www.bt.com/businessbroadbandvoice

Rentals for Customers with contracts signed on or after 26 October 2009

Monthly Payments

Exc VAT Inc VAT

£ (pm) £ (pm)Business Broadband Voice with Free*/ Inclusive** UK calls line rental - 1 year Contract 7.50 9.00

Business Broadband Voice with Free*/ Inclusive** UK calls line rental - 2 year Contract 5.00 6.00

Business Broadband Voice with Free* UK calls line rental - 2 year Contract with IP Phone forCustomers with Contract signed after 26th October 2009 and before 15th November 2010 #.

7.50 9.00

Business Broadband Voice with Free*/ Inclusive** UK calls line rental - 2 year Contract with IPPhone for Customers with Contract signed on or after 15th November 2010 #

9.00 10.80

Geographic Number (per number) 2.99 3.59

BT Call Minder for Business VoIP 2.50 3.00

Geographic Number / any ported* number to the service (first number per line in area / out ofarea)

0.00 0.00

Geographic Number / any ported* number to the service (subsequent number per line) 2.99 3.59

*Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer thenumber associated with their fixed telephony service from the OLO to BT. A telephone number which had previouslybeen exported to the OLO from BT may be imported. The portability of individual numbers is subject to confirmation.

Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Broadband Voice

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*Customers who signed Broadband Voice contracts between 26th October 2009 and 30th March 2011 will receive the500 Free UK Minutes in accordance with the Special Offer Terms and Conditions as detailed in 13/09 BT BusinessBroadband Voice Free UK Calls Sp...)

**Customers who signed Broadband Voice contracts on or after 31st March 2011 will receive the 500 inclusive UK callminutes in accordance with the Broadband Voice Inclusive UK Calls section below.

# Please refer to subpart 5 for details on the phone warranty

Notes

1. Open to all UK businesses that order BT Business Broadband Voice.

2 Customers must have a BT PSTN line and BT Business Broadband to order BT Business Broadband Voice

3 There is a maximum limit of two Broadband Voice lines per BT Business Broadband connection

4 If Customers select the Broadband Voice Unlimited Call Package they must have a Broadband Voice line.

5 The Minimum Period is 1 or 2 years as specified on the order.

6 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates.

7 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges

8 Customers must have:

BT PSTN Line

Business Broadband from BT

Business Hub from BT

Appropriate Business Broadband Voice Customer Equipment (a Broadband Voice Telephone Adapter may berequired)

9 Business Broadband Voice includes:

Calls (please see part 18, subpart 4for details on Calls and charges)

VoIP Calling Features

1 Geographic number (in area / out of area)

1571 for Business VoIP (although Customers may, subject to the additional charges set out above, upgrade to BTCall Minder for Business VoIP). Further details on the functionality are available at www.bt.com/businessbroadbandvoice

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Subpart 3:BT Hosted VOIP

Connection and Installation Charges

CSS Code Connection Charge

£ £

ExcVAT IncVATSingle Connection fee at start of service 80.00 96.00

BT MANAGED INSTALL FOR HOSTED VOIP

This service is available to Customers who require BT to configure MADNs and Hunt Groups either as part of theinitial installation or subsequently. The charge includes one engineering visit to the Site to configure and demonstratethe service unless the work is undertaken as part of the initial order for the Hosted VoIP service.

First Visit Subsequent lines in addition to initial install(requiring a new visit)

Customer Lines atsingle site

StandardCharge

Subsequent Lines aspart of initial install

Standard Charge Subsequent lines in samevisit

up to 10 £100 £30 £100 £30

11 to 30 £100 £30 £100 £30

31 to 50 £30 £30 £100 £30

51 to 100 £15 £15 £100 £15

Rentals for Customers with contracts signed before 8th December 2008 (not available for new supply)

Existing BT Hosted VoIP Customers who have a Contract with BT prior to 8th December 2008 (these services are notavailable for new supply) will continue to be charged, as appropriate at the BT Hosted VoIP rate or the BT Hosted VoIPPlus rate for their call charges and line rental until their existing Contract is terminated.

Monthly Payments

£(pm) £(pm)

ExcVAT IncVATBT Hosted VoIP first line 5.00 6.00

BT Hosted VoIP - Subsequent lines 5.00 6.00

Geographic number / any ported* number to the service (per number) 2.99 3.59


Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Hosted VoIP.

Hosted VoIP and Hosted VoIP Plus (Unlimited call package) Rentals for Customers who contracted with BT onor after 8th December 2008 and before 26th October 2009 (not available for new supply)

Hosted VoIP

Existing BT Hosted VoIP Customers who have a contract signed with BT on or after 8th December 2008 and before the26th October 2009 (these services are not available for new supply) will continue to be charged, as appropriate at theBT Hosted VoIP rate or the BT Hosted VoIP Plus rate for their call charges and line rental until their existing Contractis terminated.

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Monthly Payments

£ (pm) £ (pm)

Exc VAT Inc VATBT Hosted VoIP 1 year Minimum Period (1st Minimum Period) 7.50 9.00

BT Hosted VoIP 1 year Minimum Period (Subsequent Minimum Period) 6.75 8.10

BT Hosted VoIP 2 year Minimum Period (1st Minimum Period) 5.00 6.00

BT Hosted VoIP 2 year Minimum Period (Subsequent Minimum Period) 5.00 6.00

BT Hosted VoIP no minimum periods (following termination of subsequent Minimum Periods) 7.50 9.00

Geographic Number / any ported* number to the service (first number per line) 0.00 0.00

Geographic Number / any ported* number to the service (subsequent number per line) 2.99 3.59

*Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer thenumber associated with their fixed telephony service from the OLO to BT. A telephone number which had previouslybeen exported to the OLO from BT can also be imported.

Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Hosted VoIP.

BT Hosted VOIP Plus

Monthly payments

Exc VAT Inc VAT

£ (pm) £ (pm)BT Hosted VoIP Plus 1 year Minimum Period (1st Minimum Period) 22.49 26.99

BT Hosted VoIP Plus 1 year Minimum Period (Subsequent Minimum Period) 21.74 26.09

BT Hosted VoIP Plus 2 year Minimum Period (1st Minimum Period) 19.99 23.99


BT Hosted VoIP Plus no minimum periods (following termination of subsequent MinimumPeriods)

22.49 26.99

Calls within the Hosted VoIP Plus package will be rounded up to the next 60 seconds.

General Notes

1. Customers must sign a new Contract with either a 1 year or 2 year Minimum Period.

2. Upon expiry of the 1st Minimum Period, the Contract will continue for subsequent Minimum Period(s) until suchtime as the Customer takes the action prescribed in the Service Schedule or terminates the Contract or Service inaccordance with the Conditions.

3. Following the 1st Minimum Period, the monthly rental charge will be automatically re-aligned from the appropriatemonthly rental for the 1st Minimum Period to the appropriate monthly rental for subsequent Minimum Periods (seeabove).

4. If the Customer notifies BT in accordance with the provisions of the Service Schedule that it does not want theContract to continue for further Minimum Period(s), the provisions of paragraph 3 above will not apply or, if theprovisions of paragraph 3 above have already been applied, the Customer will be charged from the date of suchnotification at the monthly rental applicable for the 1st Minimum Period.

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5. During the appropriate Minimum Period(s), the monthly rental will include one geographic number (in area or out ofarea) per line. Outside of the Minimum Period geographic numbers will be charged at the rates set out above.

6. The Service includes BT Call Minder for Business VoIP as part of the package. Further details on the functionality ofBT Call Minder for Business VoIP is available at http://business.bt.com/broadband-and-internet/internet-communication/hosted-voip/calling-features/

7. Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer thenumber associated with their fixed telephony service from the OLO to BT. A telephone number which had previouslybeen exported to the OLO from BT may be imported. The portability of individual numbers is subject to confirmation.


BT PSTN Line

A Business Broadband line dedicated to providing the Service from BT

Business Broadband Hub from BT

Appropriate BT Business Hosted VoIP Customer Equipment (including IP phones and Ethernet Hub switch)

9. BT Hosted VoIP is not available to Customers wanting the service to be provided using a BT Versatility switch orBT Micro

Additional Features applicable to Hosted VoIP and Hosted VoIP Plus

The first Hunt group and MADN are inclusive with BT Hosted VoIP service additional Hunt group and MADN's willbe charged at standard rate thereafter.

Monthly Payments

£ (pm) £ (pm)

Exc VAT Inc VATBT Hosted VoIP 1st Hunt Group 0.00 0.00

BT Hosted VoIP 1st MADN 0.00 0.00

BT Hosted VoIP Additional Hunt Group 5.00 6.00

BT Hosted VoIP Additional MADN 5.00 6.00

Hosted VoIP and Hosted VoIP Plus (Unlimited call package) Rentals for Customers who contracted with BT onor after 26th October 2009:

Hosted VoIP

Monthly Payments

Monthly Payments

Exc VAT Inc VAT

£ £BT Hosted VoIP Standard 1 year Minimum Period (1st Minimum Period) 8.50 10.20

BT Hosted VoIP Standard 1 year Minimum Period (Subsequent Minimum Period) 7.75 9.30

BT Hosted VoIP Standard 2 year Minimum Period (1st Minimum Period) 6.50 7.80

BT Hosted VoIP Standard 2 year Minimum Period (Subsequent Minimum Period) 6.50 7.80

BT Hosted VoIP Standard no minimum periods (following termination of subsequent MinimumPeriods)

8.50 10.20

Geographic Number / any ported* number to the service (first number per line) 0.00 0.00

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Monthly Payments

Exc VAT Inc VAT

£ £Geographic Number / any ported* number to the service (subsequent number per line) 2.99 3.59


Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Hosted VoIP

Hosted VoIP Plus

Monthly Payments

Monthly payments

Exc VAT Inc VAT

£(pm) £ (pm)BT Hosted VoIP Plus 1 year Minimum Period (1st Minimum Period) 21.00 25.20


BT Hosted VoIP Plus 2 year Minimum Period (1st Minimum Period) 19.00 22.80


BT Hosted VoIP Plus no minimum periods (following termination of subsequent MinimumPeriods)

21.00 25.20

Notes

1. Calls within the Hosted VoIP Plus package will be rounded up to the next 60 seconds.

2. BT Hosted VoIP Plus (without BT Business One Plan Variant):

3. For conditions and Fair Use Policy applicable to Hosted VoIP Plus (without BT Business One Plan Variant) seeconditions and Fair Use Policy applicable to the Business Broadband Voice Unlimited Calls Package in subpart 7

4. Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Hosted VoIP.

General Notes

1. Customers must sign a new Contract with either a 1 year or 2 year Minimum Period unless the Customer has acurrent contract which was signed on or after 26th October 2009

2. Upon expiry of the 1st Minimum Period, the Contract will continue for subsequent Minimum Period(s) until suchtime as the Customer takes the action prescribed in the Service Schedule or terminates the Contract or Service inaccordance with the Conditions.

3. Following the 1st Minimum Period, the monthly rental charge will be automatically re-aligned from the appropriatemonthly rental for the 1st Minimum Period to the appropriate monthly rental for subsequent Minimum Periods (seeabove).

4. If the Customer notifies BT in accordance with the provisions of the Service Schedule that it does not want theContract to continue for further Minimum Period(s), the provisions of paragraph 3 above will not apply or, if theprovisions of paragraph 3 above have already been applied, the Customer will be charged from the date of suchnotification at the monthly rental applicable for the 1st Minimum Period.

5. During the appropriate Minimum Period(s), the monthly rental will include one geographic number (in area or out ofarea) per line. Outside of the Minimum Period geographic numbers will be charged at the rates set out above.

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6. The Service includes BT Call Minder for Business VoIP as part of the package. Further details on the functionality ofBT Call Minder for Business VoIP are available at http://business.bt.com/broadband-and-internet/internet-communication/broadband-voice


BT PSTN Line

A Business Broadband line dedicated to providing the Service from BT

Business Broadband Hub from BT

Falcon IP phones from BT and or BT Office Communicator (Soft client)

For Customers ordering more than 3 lines on a BT Business Hub they must have an Ethernet switch

Appropriate BT Business Hosted VoIP Customer Equipment (including IP phones and Ethernet Hub switch)

8. BT Hosted VoIP is not available to Customers wanting the service to be provided using any Private Branch Exchange(PBX) from BT or any other provider

Additional Features applicable to Hosted VoIP and Hosted VoIP Plus

The first Hunt group and MADN are inclusive with BT Hosted VoIP service. Additional Hunt group and MADN's willbe charged at standard rate thereafter.

Monthly Payments

Exc VAT Inc VAT

£ £BT Hosted VoIP 1st Hunt Group 0.00 0.00

BT Hosted VoIP 1st MADN 0.00 0.00

BT Hosted VoIP Additional Hunt Group 5.00 6.00

BT Hosted VoIP Additional MADN 5.00 6.00

BT Hosted VoIP Advanced Attendant 15.00 18.00

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Subpart 4: Business Broadband Voice and BT Hosted VOIP Call Charges and Call Packages

Dialled Call Charges

See General Notes Section Dialled Call Charges for details of Call Duration and Call Charges rounding.

BT Business VoIP Services with BT Business One Plan/ One Plan Plus

For the purposes of Part r18 references to "BT Business One Plan Variant" means BT Business One Plan or BTBusiness One Plan Plus, as applicable

BT Business VoIP Services are not available with BT Business One Plan Traditional

Broadband Voice & Hosted VOIP Pay as you go call package

Broadband Voice Unlimited call package - Customers with contracts signed before 26 October 2009 (notavailable for new supply from 26th October 2009)

Broadband Voice Unlimited call package - Customers with contracts signed on or after 26 October 2009

BT Hosted VoIP with One Plan for Customers who contracted with BT on or after 26th October 2009:

Broadband Voice & Hosted VOIP Pay as you go call package

BT Business Broadband Voice Calls to BT Broadband Voice Numbers / BT Hosted VoIP calls to BT Hosted VoIPNumbers:

BT BBV to BT BBV Calls At all times

Per Minute (up to Price Cap) Price Cap (maximum charge for upto 60 mins)

Set Up fee

Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT

pence pence pence pence pence pence

Local and National 0.000 0.000 0.000 0.000 0.000 0.000

Business Broadband Voice & BT Hosted VoIP Inland Capped Calls

Inland Capped Calls At all times

Per Minute (up to

Price Cap)

Price Cap

(maximum charge

for up to 60 mins)

Set Up fee




Business Broadband Voice & BT Hosted VoIP Non-geographic Calls

Per minute

Non-geographic (NTS) Call Prices* Daytime Evenings & night-time Weekend

Exc.VAT

pence

Inc.VAT

pence

Exc.VAT

pence

Inc.VAT

pence

Exc.VAT

pence

Inc.VAT

pence0845 NTS 2.550 3.060 0.850 1.021 0.850 1.021

Business Broadband Voice and BT Hosted VoIP Fixed to Mobile Calls

BT Price List



Fixed to Mobile Call Prices* Per minute

Uncapped Call Prices Daytime Evenings & night-time Weekend

Exc.VAT Inc.VAT Exc.VAT Inc.VAT Exc.VAT Inc.VAT

pence pence pence pence pence pencefm2 20.434 24.521 14.487 17.385 6.508 7.810

fm6 [Price] [Price] [Price] [Price] [Price] [Price]

fm10 13.120 15.745 11.875 14.250 5.035 6.042

fm11 11.500 13.801 13.300 15.961 13.300 15.961

fm12 9.223 11.068 10.672 12.807 10.672 12.807

fm13 12.294 14.753 12.097 14.517 6.758 8.110

fm14 7.882 9.458 9.120 10.945 9.120 10.945

fm15 8.703 10.44 10.07 12.08 10.07 12.08

fm16 7.389 8.86 8.55 10.26 8.55 10.26

* Minimum call charge applies, please see note 2.

Fixed to Mobile call prices

Capped Call Prices* Exc.VAT

Pence per minute

Inc.VAT

Pence per minute

Exc.VAt

Price Cap

(in pence)

Inc.VAT

Price Cap

(in pence)

Exc.VAT

Set up Fee

(in pence)

Inc.VAT

Set up Fee

(in pence)fm1 10.000 12.001 20.000 24.001 6.000 7.200fm3 10.000 12.001 20.000 24.001 6.000 7.200fm4 10.000 12.001 20.000 24.001 6.000 7.200fm5 10.000 12.001 20.000 24.001 6.000 7.200fm6 10.000 12.001 20.000 24.001 6.000 7.200

fm7 10.000 12.001 20.000 24.001 6.000 7.200fm8 10.000 12.001 20.000 24.001 6.000 7.200fm9 10.000 12.001 20.000 24.001 6.000 7.200fm17 10.000 12.001 20.000 24.001 6.000 7.200

[Price]

*Calls to FM2, FM6 and FM10 - FM16 are not available with a capped price and will be charged at the uncapped ratesshown above.

Calls from Northern Ireland to the Republic of Ireland are charged as an International call as below (except where thecall is being made from a Business Broadband Voice line which has a Northern Ireland geographic number associatedwith it, in which case, the call will be charged at Inland call rates).

There is no facility fee for 3 Way calls and any Reminder calls are charged as a local call.

Business Broadband Voice & BT Hosted VoIP International Direct Dialled Calls

International Direct Dialled Calls to fixed phone numbers and mobile phone numbers (mobile includes other specialand higher rate services phone numbers). Full details of the destinations and number ranges to which this applies areshown at Section 2Part 17.

BT Price List



Calls to International Direct Dialled (IDD) fixed phone numbers are capped. The applicable cap set up fees, fixed penceper minute rate, price cap and mobile pence per minute rate per country are as follows. Call prices are subject to theCapped Call Fair usage policy (Sub part 7 refers).

IDD Country Capped Set UpFee

Fixed Pence Perminute

Price Cap (maximumcharge for up to 60 mins)

Mobile Pence perminute

ExcVAT

Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT

p p p p p p p pAfghanistan 9.00 10.800 50.00 60.000 3000.00 3600.000 111.27 133.525

Albania 9.00 10.800 10.00 12.001 300.00 360.000 61.27 73.525

Algeria 9.00 10.800 10.00 12.001 300.00 360.000 61.27 73.525

Andorra 3.00 3.600 5.00 6.001 20.00 24.001 46.27 55.525

Angola 9.00 10.800 12.00 14.400 600.00 720.000 111.27 133.525

Anguilla 9.00 10.800 20.00 24.001 550.00 660.000 71.27 85.53

AntarcticaAustralian Territory

9.00 10.800 120.00 144.000 3000.00 3600.000 N/A N/A

Antigua & Barbuda 9.00 10.800 20.00 24.001 550.00 660.000 71.27 85.525

Antilles(Netherlands)

9.00 10.800 10.00 12.001 300.00 360.000 81.27 97.524

Argentina 9.00 10.800 1.60 1.921 20.00 24.001 91.27 109.524

Armenia 9.00 10.800 7.50 9.000 300.00 360.000 81.27 97.524

Aruba 9.00 10.800 10.00 12.001 300.00 360.000 81.27 97.524

Ascension Island 9.00 10.800 50.00 60.000 450.00 540.000 N/A N/A

Australia 3.00 3.600 3.50 4.201 20.00 24.001 32.02 38.424

Austria 3.00 3.600 2.00 2.401 20.00 24.001 26.27 31.524

Azerbaijai Republic 9.00 10.800 12.00 14.400 300.00 360.000 71.27 85.525

Azores 9.00 10.800 7.50 9.000 300.00 360.000 41.27 49.525

Bahamas 9.00 10.800 7.50 9.000 300.00 360.000 N/A N/A

Bahrain 9.00 10.800 12.00 14.400 300.00 360.000 81.27 97.524

Bangladesh 9.00 10.800 8.80 10.560 525.00 630.000 41.27 49.525

Barbados 9.00 10.800 12.00 14.400 300.00 360.000 71.27 85.525

Belarus 9.00 10.800 20.00 24.001 550.00 660.000 71.27 85.525

Belgium 3.00 3.600 2.00 2.401 15.00 18.000 26.27 31.524

Belize 9.00 10.800 12.00 14.400 300.00 360.000 91.27 109.524

Benin 9.00 10.800 10.00 12.001 600.00 720.000 91.27 109.524

Bermuda 3.00 3.600 7.50 9.000 20.00 24.001 71.27 85.525

Bhutan 9.00 10.800 15.00 18.000 600.00 720.000 91.27 109.524

Bolivia 9.00 10.800 7.50 9.000 300.00 360.000 111.27 133.525

BosniaHerzegovina

9.00 10.800 12.00 14.400 300.00 360.000 61.27 73.525

Botswana 9.00 10.800 8.80 10.560 525.00 630.000 91.27 109.524

Brazil 9.00 10.800 4.00 4.801 125.00 150.000 91.27 109.524

Brunei Darussalam 9.00 10.800 4.00 4.801 125.00 150.000 91.27 109.524

Bulgaria 3.00 3.600 7.50 9.000 20.00 24.001 61.27 73.525

BT Price List







ExcVAT


p p p p p p p pBurkina Faso 9.00 10.800 12.00 14.400 600.00 720.000 111.27 133.525

Burundi 9.00 10.800 8.80 10.560 525.00 630.000 111.27 133.525

Cambodia 9.00 10.800 60.00 72.000 3000.00 3600.000 See Note 1 below.

Cameroon 9.00 10.800 20.00 24.001 1050.00 1260.000 91.27 109.524

Canada 3.00 3.600 1.60 1.921 20.00 24.001 N/A N/A

Canary Islands 3.00 3.600 5.00 6.001 20.00 24.001 36.27 43.525

Cape Verde 9.00 10.800 25.00 30.000 1500.00 1800.000 111.27 133.525

Cayman Islands 9.00 10.800 12.00 14.400 300.00 360.000 71.27 85.525

Central AfricanRep.

9.00 10.800 10.00 12.001 300.00 360.000 N/A N/A

Chad 9.00 10.800 25.00 30.000 1500.00 1800.000 N/A N/A

Chatham Islands 3.00 3.600 3.50 4.201 20.00 24.001 N/A N/A

Chile 9.00 10.800 2.00 2.401 125.00 150.000 91.27 109.524

China 3.00 3.600 3.50 4.201 20.00 24.001 81.27 97.524

Christmas Islands 9.00 10.800 20.00 24.001 1050.00 1260.000 N/A N/A

Cocos Islands 9.00 10.800 10.00 12.001 300.00 360.000 N/A N/A

Colombia 9.00 10.800 4.00 4.801 125.00 150.000 111.27 133.525

Comoros 9.00 10.800 50.00 60.000 450.00 540.000 101.27 121.524

Congo 9.00 10.800 30.00 36.000 1500.00 1800.000 111.27 133.525

Cook Islands 9.00 10.800 70.00 84.000 1500.00 1800.000 N/A N/A

Costa Rica 9.00 10.800 4.00 4.801 125.00 150.000 101.27 121.524

Cote D ' Ivoire 9.00 10.800 12.00 14.400 600.00 720.000 101.27 121.524

Croatia 3.00 3.600 6.00 7.200 20.00 24.001 61.27 73.525

Cuba 9.00 10.800 80.00 96.001 3700.00 4440.000 111.27 133.525

Cyprus (Notincluding NorthernCyprus)

3.00 3.600 15.00 18.000 20.00 24.001 41.27 49.525

Czech Republic 3.00 3.600 2.50 3.001 20.00 24.001 41.27 49.525

DemocraticRepublic of theCongo (formerlyZaire)

9.00 10.800 30.00 36.000 1500.00 1800.000 91.27 109.524

Denmark 3.00 3.600 1.60 1.921 20.00 24.001 26.27 31.524

Diego Garcia 9.00 10.800 120.00 144.000 3000.00 3600.000 N/A N/A

Djibouti 9.00 10.800 35.00 42.000 1050.00 1260.000 101.27 121.524

Dominica 9.00 10.800 10.00 12.001 300.00 360.000 71.27 85.525

Dominican Rep. 9.00 10.800 6.00 7.200 300.00 360.000 71.27 85.525

East Timor 9.00 10.800 150.00 180.000 3700.00 4440.000 See Note 1 below.

Ecuador 9.00 10.800 10.00 12.001 600.00 720.000 111.27 133.525

BT Price List







ExcVAT


p p p p p p p pEgypt 9.00 10.800 12.00 14.400 300.00 360.000 91.27 109.524

El Salvador 9.00 10.800 7.50 9.000 300.00 360.000 101.27 121.524

Equatorial Guinea 9.00 10.800 20.00 24.001 1050.00 1260.000 101.27 121.524

Eritrea 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524

Estonia 3.00 3.600 2.50 3.001 20.00 24.001 71.27 85.525

Ethiopia (FederalDemocraticRepublic of)

9.00 10.800 30.00 36.000 1500.00 1800.000 101.27 121.524

Falkland Islands 9.00 10.800 70.00 84.000 1500.00 1800.000 N/A N/A

Faroe Islands 9.00 10.800 15.00 18.000 600.00 720.000 61.27 73.525

Fiji 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524

Finland 3.00 3.600 3.50 4.201 20.00 24.001 26.27 31.524

France 3.00 3.600 1.60 1.921 15.00 18.000 26.27 31.524

French Guiana 9.00 10.800 10.00 12.001 300.00 360.000 101.27 121.524

French Polynesia 9.00 10.800 90.00 108.001 2000.00 2400.000 141.27 169.525

Gabon 9.00 10.800 10.00 12.001 600.00 720.000 101.27 121.524

Gambia 9.00 10.800 15.00 18.000 800.00 960.000 101.27 121.524

Georgia 3.00 3.600 7.50 9.000 20.00 24.001 81.27 97.524

Germany 3.00 3.600 1.60 1.921 15.00 18.000 26.27 31.524

Ghana 9.00 10.800 8.80 10.560 525.00 630.000 91.27 109.524

Gibraltar 3.00 3.600 6.00 7.200 20.00 24.001 46.27 55.525

Greece 3.00 3.600 2.00 2.401 20.00 24.001 26.27 31.524

Greenland 9.00 10.800 40.00 48.001 450.00 540.000 101.27 121.524

Grenada (inc.Carriacou)

9.00 10.800 12.00 14.400 300.00 360.000 71.27 85.525

Guadeloupe 9.00 10.800 4.00 4.801 125.00 150.000 81.27 97.524

Guam 9.00 10.800 25.00 30.000 1500.00 1800.000 N/A N/A.

Guatemala 9.00 10.800 10.00 12.001 300.00 360.000 101.27 121.53

Guinea Bissau 9.00 10.800 70.00 84.000 3700.00 4440.000 101.27 121.524

Guinea 9.00 10.800 12.00 14.400 300.00 360.000 101.27 121.524

Guyana 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524

Haiti 9.00 10.800 20.00 24.001 550.00 660.000 91.27 109.524

Honduras 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524

Hong Kong 3.00 3.600 2.50 3.001 20.00 24.001 N/A N/A

Hungary 3.00 3.600 3.50 4.201 20.00 24.001 41.27 49.525

Iceland 3.00 3.600 5.00 6.001 20.00 24.001 61.27 73.525

India 9.00 10.800 8.80 10.560 525.00 630.000 41.27 49.525

Indonesia 9.00 10.800 7.50 9.000 300.00 360.000 81.27 97.524

Iran 9.00 10.800 7.50 9.000 300.00 360.000 101.27 121.524

BT Price List







ExcVAT


p p p p p p p pIraq 9.00 10.800 30.00 36.000 450.00 540.000 101.27 121.53

Ireland (Republicof)

3.00 3.600 1.60 1.921 15.00 18.000 26.27 31.524

Israel 3.00 3.600 2.50 3.001 20.00 24.001 46.27 55.525

Italy (includingVatican City)

3.00 3.600 2.00 2.401 15.00 18.000 26.27 31.524

Jamaica 9.00 10.800 8.80 10.560 525.00 630.000 71.27 85.525

Japan 3.00 3.600 6.00 7.200 20.00 24.001 32.02 38.424

Jordan 9.00 10.800 10.00 12.001 300.00 360.000 91.27 109.524

Kazakhstan 9.00 10.800 10.00 12.001 300.00 360.000 71.27 85.525

Kenya 9.00 10.800 15.00 18.000 800.00 960.000 101.27 121.524

Kiribati 9.00 10.800 50.00 60.000 450.00 540.000 N/A N/A

Korea (PDR) North 9.00 10.800 60.00 72.000 1500.00 1800.000 N/A N/A

Korea Republic(South)

9.00 10.800 1.60 1.921 20.00 24.001 81.27 97.524

Kuwait 9.00 10.800 8.00 9.601 450.00 540.000 51.27 61.525

Kyrgyz Republic 9.00 10.800 7.50 9.000 300.00 360.000 71.27 85.525

Laos 9.00 10.800 50.00 60.000 450.00 540.000 141.27 169.525

Latvia 3.00 3.600 15.00 18.000 20.00 24.001 71.27 85.525

Lebanon 9.00 10.800 7.50 9.000 300.00 360.000 91.27 109.524

Lesotho 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524

Liberia 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524

Libya 9.00 10.800 20.00 24.001 550.00 660.000 61.27 73.525

Liechtenstein 3.00 3.600 5.00 6.001 20.00 24.001 36.27 43.525

Lithuania 3.00 3.600 15.00 18.000 20.00 24.001 71.27 85.525

Luxembourg 3.00 3.600 2.50 3.001 20.00 24.001 26.27 31.524

Macao 9.00 10.800 1.60 1.921 20.00 24.001 91.27 109.524

Macedonia 9.00 10.800 12.00 14.400 300.00 360.000 61.27 73.525

Madagascar 9.00 10.800 20.00 24.001 550.00 660.000 101.27 121.524

Madeira 9.00 10.800 7.50 9.000 300.00 360.000 41.27 49.525

Malawi (TheRepublic of)

9.00 10.800 4.00 4.801 125.00 150.000 101.27 121.524

Malaysia 3.00 3.600 6.00 7.200 20.00 24.001 61.27 73.525

Maldives 9.00 10.800 20.00 24.001 550.00 660.000 101.27 121.524

Mali 9.00 10.800 15.00 18.000 600.00 720.000 101.27 121.524

Malta 3.00 3.600 15.00 18.000 20.00 24.001 41.27 49.525

Marshall Islands 9.00 10.800 70.00 84.000 1500.00 1800.000 N/A N/A

Martinique 9.00 10.800 7.50 9.000 300.00 360.000 81.27 97.524

Mauritania 9.00 10.800 20.00 24.001 550.00 660.000 111.27 133.525

BT Price List







ExcVAT


p p p p p p p pMauritius 9.00 10.800 20.00 24.001 1050.00 1260.000 101.27 121.524

Mayotte 9.00 10.800 30.00 36.000 450.00 540.000 101.27 121.524

Mexico 9.00 10.800 4.00 4.801 125.00 150.000 91.27 109.53

Micronesia 9.00 10.800 30.00 36.000 450.00 540.000 N/A N/A

Moldova 9.00 10.800 7.50 9.000 300.00 360.000 81.27 97.524

Monaco 3.00 3.600 6.00 7.200 20.00 24.001 46.27 55.525

Mongolia 9.00 10.800 4.00 4.801 125.00 150.000 111.27 133.525

Montenegro 9.00 10.800 10.00 12.000 300.00 360.000 61.27 73.525

Montserrat 9.00 10.800 15.00 18.000 600.00 720.000 71.27 85.525

Morocco 9.00 10.800 15.00 18.000 600.00 720.000 61.27 73.525

Mozambique 9.00 10.800 15.00 18.000 800.00 960.000 101.27 121.524

Myanmar (formerlyBurma)

9.00 10.800 50.00 60.000 450.00 540.000 111.27 133.525

Namibia 9.00 10.800 12.00 14.400 600.00 720.000 101.27 121.524

Nauru 9.00 10.800 90.00 108.001 5000.00 6000.000 N/A N/A

Nepal 9.00 10.800 30.00 36.000 450.00 540.000 91.27 109.524

Netherlands 3.00 3.600 1.60 1.921 15.00 18.000 26.27 31.524

New Caledonia 9.00 10.800 25.00 30.000 1500.00 1800.000 141.27 169.525

New Zealand 3.00 3.600 3.50 4.201 20.00 24.001 46.27 55.525

Nicaragua 9.00 10.800 12.00 14.400 300.00 360.000 101.27 121.524

Niger 9.00 10.800 15.00 18.000 800.00 960.000 101.27 121.524

Nigeria 9.00 10.800 6.00 7.200 300.00 360.000 91.27 109.524

Niue 9.00 10.800 80.00 96.001 3700.00 4440.000 N/A N/A

Norfolk Island 9.00 10.800 70.00 84.000 1500.00 1800.000 N/A N/A

Northern Marianas 9.00 10.800 50.00 60.000 450.00 540.000 N/A N/A

Norway 3.00 3.600 2.00 2.401 20.00 24.001 32.02 38.424

Oman 9.00 10.800 12.00 14.400 300.00 360.000 81.27 97.524

Pakistan 9.00 10.800 8.80 10.560 525.00 630.000 41.27 49.525

Palau (TheRepublic of)

9.00 10.800 90.00 108.001 2000.00 2400.000 N/A N/A

Palestinian NationalAuthority

3.00 3.600 2.50 3.000 20.00 24.000 46.27 55.525

Panama 9.00 10.800 4.00 4.801 125.00 150.000 101.27 121.524

Papua New Guinea 9.00 10.800 70.00 84.000 1500.00 1800.000 101.27 121.524

Paraguay 9.00 10.800 10.00 12.001 300.00 360.000 101.27 121.524

Peru 9.00 10.800 7.50 9.000 300.00 360.000 101.27 121.524

Philippines 9.00 10.800 15.00 18.000 600.00 720.000 81.27 97.524

Poland 3.00 3.600 2.50 3.001 20.00 24.001 41.27 49.525

Portugal 3.00 3.600 2.00 2.401 20.00 24.001 26.27 31.524

BT Price List







ExcVAT


p p p p p p p pPuerto Rico 9.00 10.800 4.00 4.801 125.00 150.000 N/A N/A

Qatar 9.00 10.800 25.00 30.000 1500.00 1800.000 81.27 97.524

Reunion 9.00 10.800 12.00 14.400 300.00 360.000 101.27 121.524

Rodriguez Island 9.00 10.800 70.00 84.000 1500.00 1800.000 N/A N/A

Romania 9.00 10.800 7.50 9.000 300.00 360.000 61.27 73.525

Ross Island 9.00 10.800 40.00 48.001 2000.00 2400.000 N/A N/A

Russian Federation 3.00 3.600 5.00 6.001 20.00 24.001 61.27 73.525

Rwandese Republic 9.00 10.800 10.00 12.001 600.00 720.000 101.27 121.53

Samoa (US) 3.00 3.600 7.50 9.000 20.00 24.001 N/A N/A

Samoa (Western) 9.00 10.800 80.00 96.001 3700.00 4440.000 141.27 169.525

San Marino 3.00 3.600 6.00 7.200 20.00 24.001 N/A N/A

Sao Tome &Principe

9.00 10.800 70.00 84.000 3700.00 4440.000 111.27 133.525

Saudi Arabia 9.00 10.800 15.00 18.000 600.00 720.000 81.27 97.524

Senegal 9.00 10.800 15.00 18.000 800.00 960.000 101.27 121.524

Serbia 9.00 10.800 10.00 12.001 300.00 360.000 61.27 73.525

Seychelles 9.00 10.800 12.00 14.400 300.00 360.000 101.27 121.524

Sierra Leone 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524

Singapore 3.00 3.600 6.00 7.200 20.00 24.001 46.27 55.525

Slovak Republic 3.00 3.600 15.00 18.000 20.00 24.001 46.27 55.525

Slovenia 3.00 3.600 15.00 18.000 20.00 24.001 61.27 73.525

Solomon Islands 9.00 10.800 90.00 108.001 2000.00 2400.000 N/A N/A

Somalia 9.00 10.800 50.00 60.000 3000.00 3600.000 141.27 169.525

South Africa 3.00 3.600 6.00 7.200 20.00 24.001 46.27 55.525

Spain (inc. BalearicIslands)

3.00 3.600 1.60 1.921 15.00 18.000 26.27 31.524

Sri Lanka 9.00 10.800 10.00 12.001 600.00 720.000 111.27 133.525

St Helena 9.00 10.800 70.00 84.000 1500.00 1800.000 N/A N/A

St Kitts & Nevis(formerly StChristopher)

9.00 10.800 15.00 18.000 600.00 720.000 71.27 85.525

St Lucia 9.00 10.800 15.00 18.000 800.00 960.000 71.27 85.525

St Pierre &Miquelon

9.00 10.800 40.00 48.001 2000.00 2400.000 71.27 85.53

St Vincent 9.00 10.800 12.00 14.400 300.00 360.000 71.27 85.525

Sudan 9.00 10.800 20.00 24.001 1050.00 1260.000 101.27 121.524

Suriname 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524

Swaziland 9.00 10.800 10.00 12.001 600.00 720.000 101.27 121.524

Sweden 3.00 3.600 2.50 3.001 15.00 18.000 26.27 31.524

BT Price List







ExcVAT


p p p p p p p pSwitzerland 3.00 3.600 2.00 2.401 15.00 18.000 26.27 31.524

Syria 9.00 10.800 25.00 30.000 1500.00 1800.000 91.27 109.524

Taiwan 9.00 10.800 1.60 1.921 20.00 24.001 81.27 97.524

Tajikistan 9.00 10.800 12.00 14.400 300.00 360.000 91.27 109.524

Tanzania 9.00 10.800 20.00 24.001 1050.00 1260.000 101.27 121.524

Thailand 9.00 10.800 6.50 7.801 300.00 360.000 81.27 97.524

Togolese Republic(The)

9.00 10.800 12.00 14.400 600.00 720.000 101.27 121.524

Tokelau 9.00 10.800 90.00 108.001 5000.00 6000.000 N/A N/A

Tonga 9.00 10.800 30.00 36.000 450.00 540.000 141.27 169.525

Trinidad & Tobago 9.00 10.800 10.00 12.001 600.00 720.000 71.27 85.525

Tunisia 9.00 10.800 20.00 24.001 550.00 660.000 61.27 73.525

Turkey (inc.Northern Cyprus)

9.00 10.800 7.50 9.000 300.00 360.000 41.27 49.525

Turkmenistan 9.00 10.800 35.00 42.000 1050.00 1260.000 81.27 97.524

Turks & Caicos Is 9.00 10.800 10.00 12.001 300.00 360.000 71.27 85.525

Tuvalu 9.00 10.800 60.00 72.000 3000.00 3600.000 N/A N/A

Uganda 9.00 10.800 8.80 10.560 525.00 630.000 101.27 121.524

Ukraine 9.00 10.800 7.50 9.000 300.00 360.000 61.27 73.525

United ArabEmirates

9.00 10.800 20.00 24.001 550.00 660.000 81.27 97.524

Uruguay 9.00 10.800 7.50 9.000 300.00 360.000 101.27 121.524

USA 3.00 3.600 1.60 1.921 10.00 12.001 N/A N/A

Uzbekistan 9.00 10.800 7.50 9.000 300.00 360.000 71.27 85.525

Vanuatu 9.00 10.800 50.00 60.000 450.00 540.000 141.27 169.525

Venezuela 9.00 10.800 4.00 4.801 125.00 150.000 101.27 121.524

Vietnam 9.00 10.800 40.00 48.001 2000.00 2400.000 101.27 121.524

Virgin Islands (UK) 9.00 10.800 4.00 4.801 125.00 150.000 71.27 85.525

Virgin Islands(USA)

9.00 10.800 4.00 4.801 125.00 150.000 N/A N/A

Wallis & Futuna 9.00 10.800 90.00 108.001 5000.00 6000.000 N/A N/A

Yemen (formerlyYemen AR andYemen PDR)

9.00 10.800 10.00 12.001 300.00 360.000 101.27 121.524

Zambia 9.00 10.800 6.50 7.801 300.00 360.000 101.27 121.524

Zimbabwe 9.00 10.800 5.00 6.001 300.00 360.000 101.27 121.524

Notes

1. Capped call pricing

BT Price List



Capped Call prices will be calculated as follows:

The price of a call will be the Set-Up Charge plus the pence per minute rate specified, multiplied by the duration of thecall in seconds, until the value of the call reaches the specified cap. The Capped Call price will apply until the callduration reaches 1 hour, after which the price of the call will equal the duration of the call less one hour multiplied bythe pence per minute plus the Capped Call price from the first hour of the call.

Calls of any type for which there is no BT Business Broadband Voice / BT Hosted VoIP rate specified will be chargedat BT's standard prices: See Section 2Part 2Sub Part 1.

2. Minimum Call Charges Applicable to All Non-Capped Calls to fixed numbers.

Minimum Call Charge

Exc VAT Inc VAT

pence penceAll Tiers 3.00 3.60

3. Minimum Call Charges Applicable to International Direct Dialled (IDD) Calls to some mobile numbers (includesother special and higher rate services numbers).

Minimum Call Charge

Exc VAT Inc VAT

pence penceAll tiers 3.00 3.60

4. For BT Business VoIP Services Call and Duration Roundings see the General Notes Section.

The fees include VAT rounded up to the nearest penny

Business Broadband Voice with BT Business One Plan Variant

The following exceptions apply to contracts entered into after the 26th October 2009 for Broadband Voice call packageswhen taken with BT Business One Plan Variant;

(a) Call rates will be charged at the BT Business One Plan Variant committed tier rate unless specified otherwise.

(b) BT Business Broadband Voice Calls to BT Broadband Voice Numbers are charged at zero rate

(c) IDD calls are charged at BT Business Broadband Voice IDD rates

ghj

Broadband Voice Inclusive UK Calls

For Broadband Voice customers who signed contracts on or after 31st March 2011:

1. Broadband Voice service includes 500 inclusive inland call minutes per calendar month for each Broadband Voiceline subject to the contract. Inland calls are defined as:

a) calls to 01, 02, 03, 05 (where charged at G21 rates), 0870, 0845;

b) calls from Northern Ireland to fixed destinations in the Republic of Ireland; and

c) Broadband Voice Calls to Broadband Voice Numbers.

Inclusive call minutes are not available with BT Hosted VoIP or BT Hosted VoIP Plus.

2. The 500 inclusive minutes are for use within the calendar month and unused minutes will not be carried over into thefollowing month or included as part of any call spend or other contribution for the purposes of any BT call package

BT Price List



including but not limited to BT Business One Plan/ BT Business One Plan Plus. Calls made within the 500 inclusiveminutes will be rounded up to the next 60 seconds. Unused minutes will be lost on termination of the contract.

3. Subject to paragraph 1 above, all standard terms (including charges) for BT Business Broadband Voice Service willapply. Calls made to UK inland numbers, which are defined as: 01, 02, 03, 05 (where charged at G21 rates), 0870, 0845and calls from Northern Ireland to fixed destinations in the Republic of Ireland, Broadband Voice Calls to BroadbandVoice Numbers, in any month when the 500 inclusive call minutes have been used will be charged at the applicablepackage rate.

BBV Unlimited call package - customers with contracts signed before 26 October 2009 (not available for newsupply from 26th October 2009

Monthly Payments

Exc VAT Inc VAT

£(pm) £(pm)Business Broadband Voice Plus First Line calling tariff 14.99 17.99

Business Broadband Voice Plus Subsequent lines 14.99 17.99

Business Broadband Voice Plus is:-

1. Subject to a fair usage policy. See Subpart7 , Conditions of this Part for more details.

2. Inclusive of a zero charge for up to one hour for all UK Local and National geographic Calls (applies to numbersbeginning 01 and 02 excluding Channel Islands, Republic of Ireland) and Business Broadband Voice Calls toBroadband Voice Numbers.

After one hour all UK Local and National geographic Calls will be charged at the pence per minute rate for theremaining duration of the call.

3. Provided subject to all other charges (including any Special Offers and calls to Number Translation Service numbers08XX) being applied in accordance with Business Broadband Voice, except to the extent expressly amended above

Broadband Voice Unlimited call package - Customers with contracts signed on or after 26 October 2009

Monthly Payments

ExcVAT IncVAT

£ (pm) £ (pm)Business Broadband Voice Unlimited Call package 12.50 15.00

Business Broadband Voice Unlimited Call package:

Customers who take the Broadband Voice Unlimited call package for the additional subscription can take theBroadband Voice Unlimited Calls Package on any Broadband Voice line. The Broadband Voice Unlimited CallsPackage will apply in addition to the Free or Inclusive 500 inland minutes. Please see above for details on the inclusiveminutes. For details of the Free UK Calls Special offer please refer to 13/09 BT Business Broadband Voice Free UKCalls Sp...

Fair use policy applies.

1. The Unlimited Calls Package applies to the following call types:

a. Inland Calls which are defined as: 01, 02, 03, 05 (where charged at G21 rates), 0870, 0845 and calls from NorthernIreland to fixed destinations in the Republic of Ireland, Broadband Voice Calls to Broadband Voice Numbers.

b. All UK fixed to mobile calls;

BT Price List



c. Fixed IDD calls excluding the following:

Antarctica Australian Territory Guinea Bissau Rodriguez Islands

Bhutan Kiribati Ross Island

Cambodia (Kingdon of) Korea PDR (North) Samoa (US)

Christmas Island Laos Samoa (Western)

Cocos Islands Marshall Island Sao Tome & Principe

Comoros Mayotte Solomon Islands

Cook Islands Micronesia St Helena

Cuba Mongolia St Pierre & Miquelon

Diego Garcia Nauru Tokelau

Djibouti New Caledonia Tonga

East Timor Niue .

Fiji Norfolk Island Tuvalu

French Guiana Northern Marianas Vanuatu

French Polynesia Palau (The Republic of) Wallis & Futuna

Greenland Papua New Guinea

Guam Reunion

2. The Broadband Voice Unlimited Call Package applies on a per line basis, and cannot be transferred between lines.

3. Any calls which are not included within the Broadband Voice Unlimited Call Package will be charged at theapplicable Broadband Voice rates as specified in this subpart

4. For calls which exceed 60 minutes in length, the minutes in excess of 60 minutes will be charged as follows:

(i) Inland - as detailed in Business Broadband Voice Inland

(ii) F2M - as detailed in the following table:

Fixed to Mobile Call Prices for Calls included withthe Broadband Voice or Hosted VoIP that exceed 60

minutes

Per minute


ExcVAT IncVAT ExcVAT IncVAT ExcVAT IncVAT

p p p p p pfm1 8.850 10.620 8.150 9.781 6.770 8.124

fm2 20.434 24.521 14.487 17.385 6.508 7.810

fm3 9.950 11.940 8.720 10.465 8.650 10.381

fm4 9.550 11.461 8.330 9.997 7.660 9.193

fm5 10.490 12.589 7.180 8.616 6.900 8.281

fm6 17.890 21.469 13.710 16.452 15.140 18.169

fm7 10.880 13.056 6.480 7.776 5.760 6.912

fm8 9.604 11.525 8.644 10.373 4.763 5.716

fm9 8.692 10.431 8.550 10.261 5.035 6.042

fm10 13.120 15.745 11.875 14.250 5.035 6.042

fm11 11.500 13.801 13.300 15.961 13.300 15.961

fm12 9.223 11.068 10.672 12.807 10.672 12.807

BT Price List



Fixed to Mobile Call Prices for Calls included withthe Broadband Voice or Hosted VoIP that exceed 60

minutes

Per minute


ExcVAT IncVAT ExcVAT IncVAT ExcVAT IncVAT

p p p p p pfm13 12.294 14.753 12.097 14.517 6.758 8.110

fm14 7.882 9.458 9.120 10.945 9.120 10.945

fm15 8.703 10.44 10.07 12.08 10.07 12.08

fm16 7.389 8.86 8.55 10.26 8.55 10.26

fm17 7.800 9.360 9.025 10.830 9.025 10.830

(iii) International - as detailed Business Broadband Voice International Direct Dialled Calls

5. Fair Use Policy: see Subpart7 in this Section.

6. Calls within the Broadband Voice Unlimited Call package will be rounded up to the next 60 seconds.

BT Business Broadband Voice Unlimited Call package with BT Business One Plan Variant.

As for Business Broadband Voice Unlimited Call package except any calls which are not included within theBroadband Voice Unlimited Call Package will be charged at the relevant BT Business One Plan Variant rates asdetailed in Section56 part 20 of the BT Price List.

BT HOSTED VOIP WITH ONE PLAN VARIANT FOR CUSTOMERS WHO CONTRACTED WITH BT ONOR AFTER 26TH OCTOBER 2009:

There are two BT Hosted VoIP packages, the BT Hosted VoIP Standard and BT Hosted VoIP Plus, both are availablewith and without Business One Plan Variant:

If any Hosted VoIP tariffs post 26th October are taken with a One Plan Variant the following apply:

(a) Call rates will be charged at the One Plan Variant committed tier rate unless specified otherwise.

(b) Business Broadband Voice is not available with BT Business One Plan Traditional

(c) BT Business Broadband Voice Calls to BT Broadband Voice Numbers are charged at zero rate

(d) IDD calls are charged at BT Business Broadband Voice IDD rates

(e) Calls within the Hosted VoIP Plus package will be rounded up to the next 60 seconds.

(f) For conditions and Fair Use Policy applicable to Hosted VoIP Plus (with BT Business One Plan Variant) seeconditions and Fair Use Policy applicable to the Business Broadband Voice Unlimited Calls Package in Subpart 7:

BT Price List



Subpart 5: Business Broadband Voice and BT Hosted VOIP Customer Equipment

Business Broadband Voice Telephone Adapter(not applicable to contracts entered into after the 26th October2009)

Where the Broadband Voice Telephone Adapter is provided with Business Broadband Voice it is included for thecharge set out below, subject to the Minimum Period being increased from 3 months to 12 months and subject to BT'sConditions of Sale.

Exc VAT Inc VAT

Telephone Adapter 0.00 0.00

BT Voyager 220V 0.00 0.00

Business Broadband Voice and BT Hosted VoIP Falcon IP Phone

1.Customers taking Broadband Voice or Hosted VoIP can purchase a Falcon IP phone as an outright sale. The chargewill apply from 15th November 2010 and is specified in the table below. BT's standard Conditions of Sale apply.

One off Payment

One off payment

ExcVAT IncVAT

£ £Falcon IP Phone 90.00 108.00

Where the Falcon IP Phone has been purchased as an outright sale, it is covered by a 12 months warranty. If a faultoccurs with the phone and it is one which is covered by the warranty, the Customer will be required to return the phoneto BT within 14 days of receiving a replacement. If the phone is not received by BT within 14 days, the Customer willbe charged the one-off payment charge specified above.

2. Customers taking the Business Broadband Voice with Free/ Inclusive UK calls - 2 year contract with IP Phone aresupplied with a Falcon IP phone as part of the rental package

2.1 Warranty for Falcon IP Phone (rental package)

(a). If, for a period of 24 months from delivery, BT is notified of a fault in the phone which is due to faulty design,manufacture or materials, or the negligence of BT, BT will where necessary by arrangement with the Customer, replaceor (at its option) repair the faulty part free of charge provided that:

(i) the phone has been properly kept, used and maintained in accordance with the manufacturer's or BT's instructions, ifany, and has not been modified except with BT's written consent; or

(ii) the fault is not due to accidental or wilful damage; interference with or maintenance of the phone by persons otherthan BT.

(b). This warranty does not cover fair wear and tear.

(c). The Customer will be required to return a faulty phone to BT with 14 days on receiving replacement. If the faultyphone is not received by BT within 14 days, BT will charge the Customer at the rate specified in section one offpayment details as above

(d). If the Customer reports a fault and BT finds there is none or that the Customer has caused the fault, BT may apply acharge.

(e). Except where the Customer relies on BT's written advice, it is the Customer's responsibility to satisfy itself as to thesuitability of the phone for its needs.

(f). BT does not warrant that any software will be free of all faults or that its use will be uninterrupted, but BT willremedy those defects which significantly impair performance within a reasonable time

BT Price List



2.2 Title in the Falcon IP Phone passes to the Customer at the end of the Minimum Period (2 years)

3. The maximum number of Falcon IP phones per Broadband Voice line is two

BT ETHERNET SWITCH

Outright sale

Exc VAT Inc VAT

£ £BT Ethernet Switch 30.00 36.00

BT Price List



Subpart 6:BT IP Trunk - Not available for new supply

BT IP Trunk Pricing Information

BT IP Trunk charges

(A) There are two BT IP Trunk pricing packages, BT IP Trunk is available with and without Business One PlanVariant. The following charges apply to both packages unless otherwise specified in (B) below

Installation and Set Up Charges (Charges are on any one occasion)

All charges exclude VAT Minimum Period

1 year 3 year 5 year

Exc VAT Exc VAT Exc VAT

£ £ £*New BT IP-PBX - engineer install 0.00 0.00 0.00

Existing BT IP-PBX - engineer visit to configure BT IP Trunk 199.00 149.00 0.00

Set-up charge per BT IP Trunk channel (for 1 to 15 channels ordered in any oneoccasion)

20.00 17.00 15.00

Set-up charge per BT IP Trunk channel (for 16 to 99 channels ordered in any oneoccasion)

15.00 12.00 10.00

Set up charge per BT IP Trunk channel (for 100+ channels ordered in any oneoccasion)

10.00 7.00 5.00

* When ordered for configuration on a new PBX which is to be supplied and installed by BT and when BT IP Trunk isprovided as part of the PBX installation.

Monthly Payment

Customers will be charged a monthly rental charge for each BT IP Trunk channel, in addition to initial installation andset up charges. Additional charges will apply for data/broadband services and calls.

Monthly Payments

Exc VAT Inc VAT

£ (pm) £ (pm)BT IP Trunk Contract with Minimum Period of 1 year - rental per channel 8.49 10.19

BT IP Trunk Contract with Minimum Period of 3 years - rental per channel 8.07 9.69

BT IP Trunk Contract with Minimum Period of 5 years - rental per channel 7.64 9.17

BT IP Trunk Contract not subject to a Minimum Period - rental per channel 8.49 10.19

Expiry of Minimum Period

Upon expiry of the Minimum Period, the Customer will pay the monthly rental charge per channel applicable tocontracts not subject to a Minimum Period prevailing at the time.

Additional Features - Rental charges

All charges exclude VAT Connection Charge Rental

Exc VAT

£ (pm)Geographic number (in or out of area), per number N/A 1.00

General Notes

BT Price List



1. Contracts with a Minimum Period of 1, 3 or 5 years are available


- BT Business Broadband

- Compatible PBX equipment approved by BT as being suitable for use with the Service

3. Some customers may also require:

- BT Business Broadband Hub

CALLS

BT IP Trunk calls are charged at BT Business Broadband Voice tariffs, except where stated below:

BT IP Trunk Inland Capped Call Prices

Inland Capped Calls At all times

Per Minute (up to Price Cap) Price Cap (maximum charge forup to 60 mins)

Set Up fee




Local and National - [Price]Tier

[Price] [Price] [Price] [Price] [Price] [Price]

BT IP Trunk Fixed to Mobile Capped Call Prices

Fixed to Mobile call prices

Capped call price option* Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT

Pence perminute

Pence perminute

Price Cap(in pence)

Price Cap(in pence)

Set up Fee(in pence)

Set up Fee(in pence)

fm1, fm3, fm4, fm5, fm7, fm8,fm9


fm1, fm3, fm4, fm5, fm7, fm8,fm9 - [Price] Tier


fm1, fm3, fm4, fm5, fm6, fm7,fm8, fm9 & fm17

7.500 9.000 16.000 19.201 6.000 7.200

For further details of Call prices, including: Calls to BBV Numbers; Inland; Fixed to Mobile; IDD; IDD Cappedpricing; and Fair Use Policies, see BT Business Broadband Voice pricing.

BT IP Trunk with BT Business One Plan Variant

The following exceptions apply to contracts entered for BT IP Trunk call packages when taken with BT Business OnePlan Variant;

(a) Call rates will be charged at the BT Business One Plan Variant committed tier rate unless specified otherwise.

(b) BT Business Broadband Voice Calls to BT Broadband Voice Numbers are charged at zero rate

(c) The Price Cap for Local and National is as BT IP Trunk Price Cap in Local and National Capped rates

(d) The Price Caps for F2M are as BT IP Trunk Price Caps in F2M Capped rates

(e) IDD calls are charged at BT Business Broadband Voice IDD rates

BT Price List



Conditions

Moving Premises

If, after the Service Start Date, the Customer moves to a new Site, the Customer must terminate the contract unless BTconfirms to the Customer that BT is able to provide the Service at the new Site. Early termination charges will apply ontermination of the Contract unless BT is unable to provide the Service at the new Site as a result of BT being unable toprovide an equivalent number of channels at the new Site. If BT is able to provide the Service at the new Site, theCustomer may elect to continue with the Contract in which event:

a) the Customer will continue to pay all charges (including rental and other recurring charges) up to, during andfollowing the change-over period when the Service is transferred to the new Site.

b) the Customer will pay the installation and set-up charges applicable to a new BT IP PBX for provision of the Serviceat the new Site.

c) there will be no break to the Minimum Period which will continue unchanged.

Changes to Customer requirements prior to the Service Start Date may result in a redesign of the Service which mayaffect delivery dates and charges.

Changes to facilities or features requested by the Customer following the Service Start Date may be subject to charges.

Early Contract Termination

In accordance with clause 6.3 of the Conditions, the following will apply:

1. Termination of contracts with a Minimum Period of 1 year.

If the Contract is terminated during the Minimum Period the Customer will pay any outstanding connection or othernon-recurring charges and the full rental for the balance of the Minimum Period at the prevailing rental at the time ofthe termination.

2. Termination of contracts with a Minimum Period of 3 or 5 years.

If the Contract is terminated during the Minimum Period, the following will apply:

(a) if the Contract is terminated within the first 12 months of the Minimum Period, the Customer will pay anyoutstanding connection or other non-recurring charges and the full rental for the first 12 months of the Minimum Periodand 20%of the rental that would otherwise have been payable for the balance of the Minimum Period at the prevailingrental at the time of the termination.

(b) If the Contract is terminated after the first 12 months of the Minimum Period, the Customer will pay anyoutstanding connection or other non-recurring charges and 20% of the rental that would otherwise have been payablefor the balance of the Minimum Period at the prevailing rental at the time of the termination.

BT Price List



Subpart 7:Conditions

i) The applicable terms and conditions are as follows:-

(a) Business Broadband Voice - BT Business Broadband Voice terms and conditions;

(b) BT Hosted VoIP - BT Business Broadband Voice Terms and Conditions; and

(c) BT IP Trunk - BT Business Services (BT IP Trunk) Terms and Conditions

All of the above Terms and Conditions are available at http://www2.bt.com/static/i/btretail/panretail/terms/index.html

The applicable Terms and Conditions for BT Hosted VoIP (enhanced) can also be found on www.bt.com and apply toall Hosted VoIP and Hosted VoIP Plus contracts on or after 26th October 2009.

ii) Full details of the services and equipment required can be found in the BT Business Broadband Voice, BT OfficeCommunicator and BT Hosted VoIP userguides at :wwwbtcom/businessbroadbandvoice

Fair Use Policy for:

1. existing Business Broadband Voice and BT Hosted VoIP Customers who have a Contract with BT prior to26th October 2009:Business Broadband Voice Plus and BT Hosted VoIP Plus are subject to a fair use policy limit forall UK Local and National geographic calls of 1,500 minutes in any one calendar month

If any of the fair use policy limits stated above are exceeded, BT reserves the right, at its option to either:-

apply Business Broadband Voice charges to all UK Local and National geographic call minutes which exceedsthe limit stated above;

suspend the Customer's ability to make all outgoing calls using BT Business Broadband Voice Plus until thefollowing calendar month;

regrade the Customer's service from Business Broadband Voice Plus to standard Business Broadband Voice; or

terminate the Service.

If any of the above apply, BT will Contact the Customer and give 28 days notice of such action being taken

2. Business Broadband Voice Unlimited Call Package and BT Hosted VoIP Plus, including (for both products)with or without BT Business One Plan Variant, customers who have a Contract with BT signed on or after 26thOctober 2009:

Business Broadband Voice Unlimited Call Package and BT Hosted VoIP Plus are subject to a fair use policy limit forall:

UK Local and National geographic and IDD calls of 5,000 minutes in total in any one calendar month.

UK Fixed to Mobile calls of 300 minutes in any one calendar month.

Where the Customer's:

(a) Inland and IDD calls (as listed above), exceeds 5000 minutes per calendar month, the Customer will be charged forany calls in excess of the 5000 minutes* from the next calendar day until the end of that calendar month, in accordancewith prices detailed in Business Broadband Voice Inland Capped Calls and Business Broadband Voice InternationalDirect Dialled Calls in this Section.

(b) F2M minutes exceeds 300 minutes per calendar month, the Customer will be charged for calls in excess of the 300minutes* in accordance with the prices detailed in Business Broadband Voice Fixed to Mobile Calls in this Section.

* the charges that will be applied are the rates (capped or uncapped dependent upon whether or not the Customercontracted for the capped or uncapped rates) as set out in the Price List Entries for Business Broadband Voice

BT will monitor the Customer's usage of the Broadband Voice Unlimited Call Package and Hosted VoIP Plus, andreserves the right to:

BT Price List



(i) Suspend the charges applicable to the Broadband Voice Unlimited Call Package and Hosted VoIP Plus in which casethe Customer will be charged in accordance with the standard Contract; or

(ii) Terminate the Contract.

3. Business Broadband Voice Capped Calls :

Business Broadband Voice has its own fair usage policy. Customers are entitled to an average duration of four hours ofcalls per day of Capped Calls (for each call type for which there is a Capped Call price) from any one BT Broadbandline, BT Hosted VoIP line or BT IP Trunk line to any one number throughout each calendar month. Usage beyond thislevel will be subsequently charged at the pence per minute price, with no cap applicable, unless, in addition, if theaverage number of calls made per day per calendar month to the number is 16 or greater. The average call duration perday per calendar month is calculated by dividing the total duration of Capped Calls made to any one number in anycalendar month by the number of days in that calendar month. The average number of calls made to any one number perday per calendar month is calculated by dividing the total number of Capped Calls made to any one number in anycalendar month by the number of days in that calendar month.

Early termination Charges

Broadband Voice for Customers with contracts signed before 26 October 2009 (not available for new supplyfrom 26th October 2009)

For BT Broadband Voice Contracts entered into with BT before 26th October 2009 the termination charges are 100% ofthe outstanding rental for the remainder of the Minimum Period.

Broadband Voice for Customers with contracts signed on or after 26 October 2009

(i) For BT Broadband Voice Contracts entered into with BT on or after 26th October 2009, the termination charges are:-

For Customers with a 1 year minimum period the termination charges are 100% of the outstanding rental for theremainder of the Minimum Period.

For Customers with a 2 year Minimum Period contract, the Customer would pay the total Monthly Payments (togetherwith any Connection Charges) remaining in year 1 of the Minimum Period and20% of the total Monthly Payments(together with 100% of any Connection Charges) remaining in year 2.

Hosted VoIP for Customers with contracts signed before 8th December 2008 (not available for new supply)

For BT Hosted VoIP Contracts entered into with BT before 8th December 2008 the termination charges are 100% of theoutstanding rental for the remainder of the Minimum Period.

Hosted VoIP for Customers who contracted with BT on or after 8th December 2008 and before 26th October2009 (not available for new supply)

(i) For BT Hosted VoIP Contracts entered into with BT on or after 8th December 2008 and before 26th October 2009,the termination charges are:-

- During the first Minimum Period of a 1 year Minimum Period Contract, the Customer would pay the total MonthlyPayments (together with any Connection Charges) remaining for the Minimum Period.

- During the first Minimum Period of a 2 year Minimum Period Contract, the Customer would pay the total MonthlyPayments (together with any Connection Charges) remaining in year 1 of the Minimum Period and 20%of the totalMonthly Payments (together with 100%of any Connection Charges) remaining in year 2.

- During subsequent Minimum Period(s) of both 1 year and 2 year Minimum Period contracts, the Customer would pay20%of the total Monthly Payments (together with 100%of any Connection Charges)remaining for the Minimum Period.

Hosted VoIP for Customers who contracted with BT on or after 26th October 2009:

(i) For BT Hosted VoIP Contracts entered into with BT on or after 26th October 2009, the termination charges are:

BT Price List



- During the first Minimum Period of a 1 year Minimum Period contract, the Customer would pay the total MonthlyPayments (together with any Connection Charges) remaining for the Minimum Period.

- During the first Minimum Period of a 2 year Minimum Period Contract, the Customer would pay the total MonthlyPayments (together with any Connection Charges) remaining in year 1 of the Minimum Period and 20%of the totalMonthly Payments (together with 100%of any Connection Charges) remaining in year 2.

- During subsequent Minimum Period(s) of both 1 year and 2 year Minimum Period contracts, the Customer would pay20%of the total Monthly Payments (together with 100%of any Connection Charges) remaining for the MinimumPeriod.

Part 18: BT Business VoIP Services BT HOSTED … · CLI Presentation / Withhold Caller Return ... BT Business VoIP Services are not available with BT Business One Plan Traditional.

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