http://acgtechnologies.com ACG Technologies – IT Ops Instruction Document Page 1 Purpose: To enable the utilization of Bomgar Apps or Rep Clients from iOS devices with only a self-signed SSL certificate. Part 1: Downloading and installing the iPhone Configuration Utility from Apple 1. Go to http://support.apple.com/kb/DL1466 and download the iPhone Configuration Utility (version 3.4 at the time of this writing) for Windows. 2. Install the program on your PC and open the iPhone Configuration Utility a. Note: If you receive an error relating to “SQLITE3.DLL”, do a search on your PC for the “sqlite3.dll” file and, once found, copy it to C:\Program Files (x86)\iPhone Configuration Utility”. Remember the (x86) is only necessary in that path on 64-bit machines. This solution was found on the Apple Support Communities here. Part 2: Exporting your Bomgar certificate for use in the iPhone Configuration Utility 1. Go to your Bomgar devices /appliance webpage and login. 2. Go to the “Security” > “Certificates” > “Server Configurations” page and locate your current active server configuration. Note the name of the “Identity Certificate” related to your “Server Configurations”.
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Part 1: Downloading and installing the iPhone ... · 1. Login to the /login page and go to “PublicPortal” > “Apple iOS”. heck the box for “iOS onfiguration Profiles Page
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http://acgtechnologies.com
A C G T e c h n o l o g i e s – I T O p s I n s t r u c t i o n D o c u m e n t
Page 1
Purpose: To enable the utilization of Bomgar Apps or Rep Clients from iOS devices with only a self-signed SSL certificate.
Part 1: Downloading and installing the iPhone Configuration Utility from Apple
1. Go to http://support.apple.com/kb/DL1466 and download the iPhone Configuration Utility
(version 3.4 at the time of this writing) for Windows.
2. Install the program on your PC and open the iPhone Configuration Utility
a. Note: If you receive an error relating to “SQLITE3.DLL”, do a search on your PC for the
“sqlite3.dll” file and, once found, copy it to C:\Program Files (x86)\iPhone Configuration
Utility”. Remember the (x86) is only necessary in that path on 64-bit machines. This
solution was found on the Apple Support Communities here.
Part 2: Exporting your Bomgar certificate for use in the iPhone Configuration Utility
1. Go to your Bomgar devices /appliance webpage and login.
2. Go to the “Security” > “Certificates” > “Server Configurations” page and locate your current
active server configuration. Note the name of the “Identity Certificate” related to your “Server