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Parish Update

December 2019

2

Agenda

• Delivering for Herefordshire

• Investing in the Network

• Operational Performance

• Supporting Communities

3

Delivering for Herefordshire

Herefordshire faces many challenges and we are a key partner in helping the Council

address these –true outcome focused service contracts

Public Realm Property Services

Contract Features

• Maintenance/Cleaning

• Capital projects

• Commenced 2018

• 1 + 1 years

• Integrated with Public

Realm

Challenges

• Improving visibility

• Savings

Contract Features

• Broad Scope

• Commenced 2013

• 10+10 years

• Customer Experience

• Integrated service

Challenges

• Deteriorating network

• Reducing revenue

• Customer satisfaction

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We deliver 40+ services

Construction

• Highway structural renewals

• Highway/Traffic Improvements

• Urban/Public Realm

• Street Lighting Renewals

• Structures

refurbishment/replacement

Asset Management

• Highways Infrastructure

• Lighting and Energy

• Traffic Signals and CCTV

• Structures

• Public Rights of Way

• Bidding and project funding

Design

• Traffic and Transportation

• Highway Improvements

• Urban Design

• Structures

Network Management

• Customer Liaison and Engagement

• Highway policy development and

enforcement

• Safety Inspections and defect repair

• Condition Inspections

• Incident Response & Emergencies

• Winter Service

• Routine and Cyclical Maintenance

• Planning and Programming

• NRSWA Management and

Coordination

• Highways Noticing

• Traffic Management

• Red Claims Management

• Third Party Claims Management

Services

• Horticultural & Arboriculture

• Street Cleansing

• Building Cleaning

• Cemetery maintenance

• Property maintenance

Our services

Renewal/Maintenance

• Street Lighting

• Traffic Signals and CCTV

• Drainage and Flood Risk

A Journey to Efficiency

A Change Journey Focused on Efficient Delivery and Cost Reduction

Since 2013 the Public Realm service has been transformed, developing an efficient

service and delivering a significant capital injection to the asset

7

Agenda





8

Knowing Our Assets

Asset Management

£5.5bn (2017) of Infrastructure

• 3,300 km Roads

• 3,380 km Public Rights of Way

• 870 km of Paved Footways

• 784 Bridges, 129 safety barriers and 141

retaining walls

• 14,000 Streetlights

• 30,000 Drainage gullies

• 525 Flood Risk Assets

• 20 major junctions: traffic signal sets including

Urban Traffic Management Control equipment

• Ancillaries: Road signs, Road markings

• Trees

• Footways and cycleways

• Bus stops

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Investing in the networkDrainage Works

Works

Completed

in last 6

Months

▪ 16 schemes completed

▪ Installing new drainage

systems

▪ Replacing damaged /

collapsed pipes

▪ Repairing / replacing

headwall

▪ Installing erosion protection

▪ Drainage investigations for

future schemes

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Investing in the networkDelivery on improvement schemes

Storesbrook

Bridge

▪ Completed in April this year

▪ New bridge deck

▪ Manufactured and tested offsite in

factory conditions

▪ Lifted into place in single unit

▪ Saved more than two months on

programme

▪ First of its kind to be installed on

public road in the UK

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Stoke Lacy

Bridge

▪ Strengthening of Stoke Lacy Bridge

carrying the A465 from Hereford to

Bromyard

▪ ‘Saddling’ of existing structure

▪ Work started in August

▪ Completed in just 4 weeks

▪ Minimised closures and disruption

▪ Golden Valley Construction

13


Abbeydore

Public Right

of Way

Footbridge

▪ Re-opened footpath

across the Grey Valley

▪ New bridge and

numerous gates

installed

▪ Completed in

September 2019

14


Holme Lacy

Bridge

▪ Significant crossing of the Wye

▪ Failed bridge bearings and

expansion joint

▪ Works to commence January

▪ 6-8 week programme

▪ Very limited closures only

▪ Key works done at night

▪ Traffic lights in place for

deliveries only

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Agenda





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Operational performanceAchieving performance

Indicator TargetOct

18

Nov

18

Dec

18Jan 19

Feb 19

Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19

1Category 1

Defects100% 100 99 100 100 99.5 100 100 100 100 100 99 100

2Category 2

Defects80% 96 93 92 91 93 93 94 93 97 97 97 98

3Street Lighting

Faults98% 100 100 100 100 100 100 100 100 100 100 100 100

4Winter

Maintenance99% 100 100 100 100 100 100 100 - - - - -

5Highway

Inspection98% 100 100 99.6 100 100 100 100 100 100 100 100 100

6Bridge

Inspection100% 100 100 100 100 100 100 100 100 100 100 100 100

7Grass

Cutting90% - - - - - - 94 94 96 99 100 73

8Street

Cleansing90% 100 96 *82 95 95 *89 99.9 98 97 99 100 99

9Gully

Cleansing90% 100 92 76 95 100 95 100 100 100 100 99 100

10Programme

Management80% 100 100 100 100 100 100 100 100 100 100 100 100

11Complaint

Handling95% 100 100 100 100 100 100 100 100 100 100 100 100

12 Risk 100% 100 100 73 100 100 100 100 100 100 100 100 100

13Major Projects

Programme

Management100% 100 100 100 66.6 100 100 100 100 100 100 100 100

14Major Projects

Deliverables100% 100 100 100 100 100 100 100 100 100 100 100 83

15 Supervisory Checks 85% 100 100 100

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Operational DeliveryMeeting the maintenance requirements identified in the Annual Plan:

Repairing defects ▪ Repair average of Category 2 defects on time - 96.5%

▪ 13,608 Pothole/carriageway repairs completed year to date

▪ 14,714 find and fix defects year to date through Velocity

Street cleansing ▪ Delivery of sweeping programme

▪ Litter picking of Trunk roads

▪ Programme of Bus shelter cleaning close to completion

Gully cleansing ▪ Reactive cleansing and Programme established

▪ Gully programme ahead of programme (A&B road network)

Grounds

Maintenance

▪ Grass cutting season has now concluded

▪ Tree survey of Herefordshire North to be carried out

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Operational achievementsResponding to emergencies and extreme events:

• Responded to over 100 call outs

• Provision of support to emergency

services

• Strategic relocation of supplies

• Inspection of bridges/ structures

• Regular comms through Twitter/ HC

website/ Radio

• Remedial works in progress

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DefectsManaging in line with Highways Maintenance Plan

▪ All roads are inspected with

frequency of inspection set in

Highways Maintenance plan

▪ Each defect is risk assessed

taking into account range of

criteria and categorised

▪ Category determines response

and action taken

Category Cat 2C Cat 2B Cat 2A Cat 1

Response Minimum Time Frame

Consider for Forward

Programme 2 months 28 days

A&B Roads & Prestige

Footways: by end of the

following day

All other locations: 7 days

Inspection frequency for Roads

Strategic Route

Main Distributor

Secondary Distributor

Link Road

Local Access

Rural Access Lanes

1 month

1 month

1 month

3 months

1 year

1 year

Driven

Driven

Driven

Driven

Driven

Driven or Walked

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InnovationContinued focus on driving improvements :

▪ Trials of electric JCB

▪ Transition to battery powered

small plant

▪ Purchase of new gritter/spray

injection machine

▪ Asset Management – Confirm

development

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Preparing for winter

• Season from Oct- April

• Pre-salting

• Post salting

• Vehicle Maintenance

• Snow ploughing

• Refilling grit bins

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Delivering the winter service

• Over 960 km of treated primary routes

• 15 Primary = precautionary/ pre ice

• Secondary =snow/ prolonged ice

• Consideration given to late night shoppers/

car parks

Making the right decision

Vaisala road manager software

MeteoGroup forecasting

Team of network inspectors

24

Agenda





Supporting and empowering communities in fulfilling the needs and wishes of their local areas:

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Working with communities

Working with established volunteers

Encouraging landowners to

take responsibilities

Community Support - 100

days

Lengthsman and P3

Community Commissioning

Skills Academy

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CommunityWorking collaboratively:

Enabling through advice & guidance

Supporting established volunteers

Working together –

Lengthsman/parishes

Toolkits – self help

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Social valueGiving something back :

▪ Volunteering– 100 days

▪ Working with schools/organisations

▪ Apprentices and

graduate programme

▪ 2 graduates

▪ 10 apprentices

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Community CommissioningHow it works

Key principles

• Payments made in advance to

Herefordshire Council – budget held until

completion

• Design Liability and approvals by BBLP –

to comply with legislation

• Community can use other providers to

deliver works on ground

• Maintenance liability transferred where

can be licensed

The scheme allows communities to commission and pay for works through the existing Public Realm Services Contract with Balfour Beatty Living Places.:

The Benefits

• Communities are able to respond to local

need

• Commission any service that falls within

scope of Public Realm contract

• Supported process with advice and

guidance

• Community funded schemes allows

resources to be focused on priority areas

• Supports principles of Asset Management

Strategy and strengthens localism

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Commissioning process

Key Stages

1. Request – Identifying the problem ▪ Community group identifies the issue▪ Discussion with the Locality Steward

▪ Formal request raised

2A. Routine Services and Supply of

materials

▪ If approved payment processed for materials

▪ Supply materials or services

2B. Feasibility, Assessment &

Planning

▪ BBLP carries out assessment of request including basic design

where required

▪ Price agreed in advance. Some schemes require a detailed

design stage

3. Approvals & Delivery ▪ Can use one of four options ▪ Own provider can deliver but require (paid) checks by BBLP

4. Completion & Handover ▪ Completed scheme will be signed off by BBLP on behalf of HC▪ Future maintenance may sit with Community group or HC

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Community CommissioningExample projects

Self Delivered Delivered project

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Community CommissioningCurrent status

Email: [email protected]

Example projects

• Mobile traffic islands

• Road signage relocation

• Village gateways

• Bins, benches, signage

ToolkitInterest

• 146 projects in total

• 35 Active Projects

✓ Value of £31.5k

• 31 projects completed

✓ Value of £50k

Potential project? • Discuss need with Locality

Steward

• Technical support engaged

• Managed through Locality

Liaison Co-ordinator

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Reporting

defects

▪ Report It at Herefordshire Council Web site

▪ Customer services team - 01432 261800

General

enquiries

▪ Locality steward

▪ [email protected]

Community

Support▪ Locality steward

▪ [email protected]

Engagement through Locality StewardsWorking collaboratively

• A locality expert that understands the needs of

the community and the needs of the asset

• Improving the service through good knowledge

transfer

• Positive and regular communication with the

community

mailto:[email protected]:[email protected]

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Questions & Feedback

Follow our work on

Twitter @HfdsStreets

Parish Update - hopemansell.org.ukhopemansell.org.uk › filelog.php?filename=Balfour_Beatty_Parish_Bri… · Own provider can deliver but require (paid) checks by BBLP 4. Completion

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