Collective Learning, Change and Improvement in Healthcare Teams NHS Education for Scotland Diane Kelly
Jan 12, 2015
Collective Learning, Change and Improvement in Healthcare Teams
NHS Education for Scotland
Diane Kelly
Overview
• The Past – How I got here – the Learning Practice Inventory
• The Present – understanding differences between Primary and Secondary Care
• The Future - Learning from revalidation – MSF and working with colleagues
Learning Practice Inventory in General Practice
Collective Learning, change and Improvement in Primary Care
• Purpose• General practice, pharmacy, dental teams• Key messages
collective learning happens informally
is a powerful team coping mechanism that develops
through
experiential, evolving, and implicit learning processes.
• Learning is relational• Natural tendency towards QI• Teams which have had opportunities to develop their
relational awareness are better equipped to use that knowledge to optimise patient care
Collective learning, change and improvement in secondary care
• Purpose• Main messages
• What is a team? a contested concept in secondary care• Potential for QI in secondary care inhibited • Reliance on questions
Learning from revalidation- Working with colleagues
• Experience gained through developing Multi-source feedback for doctors in primary and secondary care
Conclusions
• Collective learning is a relational, informal process necessary for patient care
• Providing opportunities to meet and share, work together• Work to reduced systematic barriers