Paradiso Solutions Technical Support Overview

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Paradiso Solutions TechnicalSupport Process OverView

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About Paradiso

• In Business since 2007, based in Silicon Valley

• Experts in LMS Software and Content Creation

• Clients in Education and Corporate Sector

• Strong management team with many years of experience in Silicon Valley

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Support Staff

• Staff with many years of Project Management Experience

• Technical and Management Training

• Over-communicators

• Passion for Success

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LMS Support Overview

Our LMS Support Experts will:

• Answer questions relating to LMS use.

• Advise on the effective use of your eLearning Platform.

• Troubleshoot LMS problems and issues.

• Advise on best practice for LMS.

• Resolve any LMS issues.

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Levels of Support : Priority I and II

Priority I Description: An Application instance is not available or consistently fails to respond within 30 seconds from the time a properly-formed request is sent.

Priority IIDescription: Program errors that prevent some functionality or process of the Application CMS Instance from functioning as intended that do not seriously affect the overall performance or use of the Application CMS Instance.

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Levels of Support : Priority III

Priority IIIDescription: Program errors that prevent some functionality or process of the Application CMS Instance from functioning as intended that do not seriously affect the overall performance or use of the Application CMS Instance.

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Levels of Support

Priority IVThis is also known as development support

Description: The client IT staff, client´s course creators, client project managers and administrative support staff can initiate this request. For example:

• Changes to the Theme• Custom reports• Setting up a course• Adding modules or blocks• Adding users etc.

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Tools Used

• Ticketing Form

• Support by Phone

• Support by Online Chat

• Support by Emails

• Support via WebEx

Ticket Management System to keep documentation on all the tickets and to keep Project Management Application similar to BaseCamp.

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Support by Phone

Do you need technical help? Do you needguidance regarding technical issues? We want tohear from you, call us at +1 800 513 5902 and our experts will be happy to help you.

+1 800 513 5902+1 800 513 5902 info@paradisosolutio

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Support by Online Chat

Do you want to Chat with us? Visit our website atwww.paradisosolutions.com and drop us a line on our Online chat, we are online throughout theday and you can chat with our experts live. We will be happy to answer your questions.

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Support by E-mail

You can always reach us at [email protected], we will get back to you ASAP And direct your inquiries to our support team.

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Support via Webex

Want to walk us through your problem? No problem, we can do a Webex screen share support meeting and our experts will understandand solve your problems via Webex.

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Support Ticket Form

Support Ticket Form

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Ticketing System Overview for Project Managers and Admins on Client Side

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Overview of Tickets

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Ticket Communication via Email or Ticketing System Integrated

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Team Overview

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Tasklist

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Time Tracking for Billing and Transparency

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TimeDoctor Screenshots to see what is being worked on Anytime time of the day

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TimeDoctor Weekly Report

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TimeDoctor Daily Report

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Contact Us!

http://www.linkedin.com/company/paradiso-solutions

www.ParadisoSolutions.com

+1 800 513 5902

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[email protected]